Total waste of time! Got scammed out of 50 bucks too…read more I found them through Yelp, I inquired having my TV mounted, Jason was the first to reply and gave me a quote (screenshots attached). He asked for a security deposit to secure a 10am-11am appointment for the next day. Out of good faith, I agreed and sent him an INTERAC transfer. At 1030am day of the appointment, with no sign of, nor message/call from him, I texted "where are you, what is your ETA?" No reply. I texted again at 1230noon and he replied "delayed and will arrive in one hour." By then, I had a bad feeling already. I just replied "you should update customers even with just a text if you'll be late so theyre not just waiting." So this went on and on until I had to leave for a family dinner. To be honest, had there been no downpayment, would've just canceled. Then at 3pm -he found out the TV was 85 inches (he never asked to begin with), I agreed to pay for the price difference and he said he will arrive 530pm because he needs another person. By 535pm, I asked him where he was and he said he was still in downtown, waiting for the other guy. Again, no communication whatsoever! With today's technology, this is INEXCUSABLE. Truly UNPROFESSIONAL with absolutely NO RESPECT for other people's time. I told him I was cancelling and to just return the DP, its been 24hours and he does not even have the DECENCY TO REPLY! Looking at majority of my past reviews, I try to be positive and support small local businesses but... this guy really takes the cake. Well, obviously, NEVER AGAIN.

Tldr; Cocaine is a hell of a drug. And also who the eff gave this guy his electricians license (if…read morehe even has it)? When they say "in-wall cabling" and "concealed cables" on the website, they mean it very literally. Everything was plugged into a dollar store extension cord, then electrical taped together and thrown INTO the wall alongside old insulation, and hidden with a faceplate. Pretty sure that's a fire hazard, which is why the Canadian Code and NEC specifically state extension cords should not be concealed within walls. Why not neatly bind everything with zap straps and tuck tidily behind the TV? WTF did I pay you $250 for when I apparently know more about the electrical code and basic human technology needs (such as the ability to plug in/out devices) than you do? So when I recently got a new cable box and had to return the old one...(which btw was mounted in the most ridiculous way--4 screws and gorilla tape? Hence the ripped drywall paper), I couldn't return the power adapter to shaw because it's plugged in INSIDE the f'ing wall. The guy who came with Jason seemed slightly less high on the booger sugar, but apparently not enough to stop this ridiculousness from taking place. Very sorry I didn't hover over them the whole time to question what they were doing, and had to notice it the hard way when I got a new cable box.

Glad you lost your contract at royal city center. seen as you refused to look at the video. You…read moredeserve it play stupid games win stupid prizes. I'll make sure to stay out of any businesses that use you. Now I troll those losers at shoppers with items from Walmart come and say I stole those oh that's right you can't because one you don't have a contract there and two it's great value brand and that is not a loblaws brand product. Bye!

I was interested in a new security provider for my business interests. I looked around and found…read moreFusion Security. They offer not only security systems such as burglar alarms, card readers and cameras, but they also provide mobile response to alarms. Perfect for what I was looking for. Installation went smoothly and everything works as promised. They followed up after all was done and made sure I was happy with the installation. I would highly recommend this company!

A few years ago I purchased a full camera system from this company for $3,500. I also signed up for…read morea monitoring contract. I have used this company for the past for years and have recommended them to many friends and business colleagues. When it came to cancellation they sent me abrupt emails and threatened me with legal action if I didnt pay their cancellation fee of over $700. I have asked for the owner to call me and I have never had a call back. Very unprofessional and that is not how you conduct business. All I got was another threatening email of legal action. There are many good alarm companies out there, my advise do your homework and NOT use this company for you alarm needs. They are not a a professional company

Don't do business with Prism Security Systems. They promise the moon and deliver nothing. When we…read morehad them install a security system they promised us a free move (because we knew we would not be living in the same place for 5 years and it was a 5 year contract). 2.5 years in we decided to move and they did not honour this promise. They said they sold our contract and we are at the mercy of the contract holder which is M6 security who will not honour that agreement either.

Their guards at BC liquor store look sharp, are well uniformed, and do their duties properly…read more Surprisingly professional given the usual rabble I see working security.

From the owner: We provide quality security services and, we have qualified personnel programs for the unique needs…read moreof each clientele. Our company is dedicated to providing excellent security services to our clients by exceeding industry practices to their individual needs

I received enough information to make an informed decision on what was right for me. Their advice…read morekept my monthly fees low and the installation was quick and professional. These folks value your business and their professional staff were great to work with. They also have a good followup strategy that makes sure you know how these sophisticated systems work. I've told all my friends about this wonderful quality business

From the owner: * Security Systems * Video Surveillance…read more* Access Control * Alarm System * Intercom

Arpel is great. They were very flexible when wiring my new home with a full security system. They…read moredid a great job and I am very happy with the install. Price was great and monitoring is great too. Everytime me or my kids have set off the alarm, i get a call from the station. Very happy, thanks Arpel.

I selected Chase Security based on the Yelp reviews and was not disappointed. Greg came on time,…read morewas very pleasant, and he definitely knew what he was doing. He used to be an installer for ADT and has installed thousands of home systems before. He now works for himself and has a small business. My mother-in-law moved to a care home and nobody knew her master code at her home. Her system was not used for a year. Greg came and professionally reset the system with a few tricks he knew (as the old Honeywell system happened to be from ADT Protectron). He did not try to pressure sell me on a monthly monitoring program, although he did offer that service as well. At my request, he replaced the old monitoring panel with an alpha numeric panel which is now much easier to determine what is going on compared to the old numeric code panel. He also installed a second horn which was ingeniously concealed. Intruders trying to smash the first horn would be confused as to why the horn is still going off and would continue trying to smash the first horn. He could have unnecessarily replaced the motion sensors but he said they were fine. Since the smoke detector and CO detector needed replacement because they were too old, Greg gave me the options and said it would be cheaper to buy them stand alone from Costco rather than replacing them in the alarm system. He disconnected them from the alarm system at my request. I did not bother to comparison shop for services as Greg was fair with his prices. People need to make a decent profit living in the Lower Mainland. I didn't want the hassle of a person making you feel guilty about not buying monitoring. He gave me all the price options and allowed me to make the decisions without any pressure at all. He doesn't have a fancy truck or van but came in his car. I highly recommend Greg. He's a good guy.

Greg was the ultimate professional installer and is true to his stated expertise. My alarm system…read moreneeded some TLC and while others were were only interested in selling me unwanted monitoring services or no service at all, Greg appreciated what I was looking for and delivered. I'd recommend Greg over ANY other alarm company in the lower mainland!

I work with victims of crime and part of my job is to coordinate companies to install protective…read moremeasures in the homes of individuals who've experienced terrible things so that they can feel safer in their home. I spoke with a rep through their live chat option, telling them that this was for a victim of crime, and was sent an email reply from customer service saying: "I kind of want to ignore it ... thank you for your inquiry". Businesses are free to reject quote requests, but they should do so in a manner that is respectful and understanding. Not dismissively indicating that they would like to ignore an inquiry. I am hoping that this email was sent to me by mistake, that the customer service rep was trying to communicate this dismissive rejection with another employee and that this is not the way they speak to everyone who requests a quote.

I called this alarm security system and spoke directly to a rep named Richard. I spoke with him at…read morelength, discussing my concerns and alarm needs - we made an appt for him to come over and review the previous system I had and provide a quote as I need a new system. He didn't show up. I gave him a second opportunity, called and asked him to come by again - he didn't show up again, stating he wrote down my address, and both telephone numbers incorrectly. He made no attempt to email me or follow up since. Wow. I've never seen customer service like this. Big ole brutal rating - its really unfornate - I really need a good company and system!

No customer experience. Tech support cannot tell the difference between Telus Security and Telus…read moreCustom Home Security. It shows in my account. They send the wrong people to my house and the tech says, no I cannot work on this. So I need to start all over again. First wait was 3 days before someone could arrive. Now an auto msg says Jan 21st, 8 days from now. This is a security issue/failure and they want me to wait 3 days and another 8 days. Really? ADT had much better Customer Experience and Customer Retention. Telus calls my recent switch an upgrade. Funny. $3000 later.

Was happy with ADT. When Telus took over, all customer service went down the drain. They will not…read moreservice equipment that was not theirs to begin with. And to upgrade, of course, big rate hike. their customer service stinks. End of story. Avoid at all costs.

They double ticket people for the same infraction on the same visit which violates their own terms,…read moreand they fine triple the amount of actual City of Burnaby tickets. What a joke.

The level of gross incompetence within this company is unreal. This is the second time their,…read moreclearly talented, parking patrol staff has given me a ticket for "being parked for more than 4 hours" despite the fact that I work in the Oakridge medical tower AND the Oakridge admin has my license plate on file with the company I work for. It's really not a difficult job guys get it together or at least hire people who are able to complete such a simple job. I've called twice, and sent an email as per the instructions given on the site yet nobody has gotten back to me about this. Great to see that at least Concord is consistent with the incompetence within the whole company.