To: Mr. Irvin Au-Yeung, VP Marketing and Partner, APC From:…read moreProfessor Leo Liu, Ph.D., Richmond, BC Dear Irvin: I am writing to express my sincere appreciation for the outstanding quality of your products and the exceptional service I have received from your organization. In today's marketplace, it is increasingly rare to encounter a business that excels not only in the excellence of its merchandise but also in the professionalism, courtesy, and integrity demonstrated throughout the entire customer experience. I write this letter almost 18 months after the installation of my security system by you because on after the test time can I write a more reliable and credible letter of recommendation of you to my friends and colleagues. From the moment of purchase, your team displayed remarkable attentiveness, patience, and genuine respect. The product itself exceeded my expectations in craftsmanship, reliability, and overall value. It is evident that great care has been invested in both design and quality control. What impressed me most, however, was your after-sales service. Your prompt responses, willingness to assist, and sincere commitment to customer satisfaction reflect a level of responsibility and pride that truly distinguishes your company. Rather than viewing the transaction as complete at the point of sale, you continued to provide support and reassurance, ensuring that every concern was addressed thoroughly and courteously. Your Chief Technician, Jason, is awesome. He is competent, efficient, courteous and patience. Such dedication fosters trust and long-term loyalty. It is businesses like yours that set the standard for excellence and restore confidence in what customer service should be. Please accept my heartfelt thanks for your professionalism and kindness. I will not hesitate to recommend your company to colleagues, friends, and family, and I look forward to continuing to do business with you in the future. With highest appreciation, Dr. Leo Liu, Ph.D. Professor

Our neighborhood had a power outage and the alarm in our house went off as soon as the power came…read moreback on and we couldn't shut it down for some reason... We had no idea what to do as we kept entering the code on the panel but it didn't do anything... I felt so bad for our neighbors.. We called Ivan from APC Alarm after hours and he knew exactly what to do! The next day I went to APC Alarm to purchase a new battery and the staff were so friendly and everything went smoothly. Thank

I used to feel really unsafe staying inside my house after having the experience of seeing burglars…read moreattempt to use flashlights to look into my kitchen. I was really scared and afraid of staying home alone for a while. Having an alarm system helped me to feel more safe and comfortable inside my house. Also, I can now go outside knowing that I have an alarm system protecting my house when I am not home.

I selected Chase Security based on the Yelp reviews and was not disappointed. Greg came on time,…read morewas very pleasant, and he definitely knew what he was doing. He used to be an installer for ADT and has installed thousands of home systems before. He now works for himself and has a small business. My mother-in-law moved to a care home and nobody knew her master code at her home. Her system was not used for a year. Greg came and professionally reset the system with a few tricks he knew (as the old Honeywell system happened to be from ADT Protectron). He did not try to pressure sell me on a monthly monitoring program, although he did offer that service as well. At my request, he replaced the old monitoring panel with an alpha numeric panel which is now much easier to determine what is going on compared to the old numeric code panel. He also installed a second horn which was ingeniously concealed. Intruders trying to smash the first horn would be confused as to why the horn is still going off and would continue trying to smash the first horn. He could have unnecessarily replaced the motion sensors but he said they were fine. Since the smoke detector and CO detector needed replacement because they were too old, Greg gave me the options and said it would be cheaper to buy them stand alone from Costco rather than replacing them in the alarm system. He disconnected them from the alarm system at my request. I did not bother to comparison shop for services as Greg was fair with his prices. People need to make a decent profit living in the Lower Mainland. I didn't want the hassle of a person making you feel guilty about not buying monitoring. He gave me all the price options and allowed me to make the decisions without any pressure at all. He doesn't have a fancy truck or van but came in his car. I highly recommend Greg. He's a good guy.

Greg was the ultimate professional installer and is true to his stated expertise. My alarm system…read moreneeded some TLC and while others were were only interested in selling me unwanted monitoring services or no service at all, Greg appreciated what I was looking for and delivered. I'd recommend Greg over ANY other alarm company in the lower mainland!

personnel assigned to this store recently worked with me on your products and services. They were…read moreall truly outstanding in their skills, capabilities, customer services, friendly attitudes and courtesy. They were all extremely customer service oriented people. I would be happy to deal with them again. They are really professionals in every respect

Very good service, product and staff. Have been a loyal customer for many years, always trust them…read moreand will continue using their products

No customer experience. Tech support cannot tell the difference between Telus Security and Telus…read moreCustom Home Security. It shows in my account. They send the wrong people to my house and the tech says, no I cannot work on this. So I need to start all over again. First wait was 3 days before someone could arrive. Now an auto msg says Jan 21st, 8 days from now. This is a security issue/failure and they want me to wait 3 days and another 8 days. Really? ADT had much better Customer Experience and Customer Retention. Telus calls my recent switch an upgrade. Funny. $3000 later.

Was happy with ADT. When Telus took over, all customer service went down the drain. They will not…read moreservice equipment that was not theirs to begin with. And to upgrade, of course, big rate hike. their customer service stinks. End of story. Avoid at all costs.

I've used the services of Action for years in my capacity as a property manager and have always…read morefound them to be prompt & efficient. Since retiring, I've continued to use them for my personal security needs. Mo, who works in the store from, is one of the nicest and most sincere people I've ever had the pleasure to deal with. He is knowledgeable, professional, and I highly recommend him and his company.

Had a couple of car keys with RF fobs embedded (after market, but programmed by dealer on Marine…read moreDrive). Neither key worked! Went back immediately, and technician confirmed they were cut incorrectly. "Manager" was called in, who insisted it was my fault for asking them to copy the keys from the original????. Gave my the cutting fee back. No compensation for the cost of the keys or the cost of programming the fobs (even though I had the bill from the dealer).

I received enough information to make an informed decision on what was right for me. Their advice…read morekept my monthly fees low and the installation was quick and professional. These folks value your business and their professional staff were great to work with. They also have a good followup strategy that makes sure you know how these sophisticated systems work. I've told all my friends about this wonderful quality business

From the owner: * Security Systems * Video Surveillance…read more* Access Control * Alarm System * Intercom

This is the absolute worst company I have ever dealt with…read more The owner Silvan Krishna had committed Insurance Fraud by breaking my computer, which they tried to hide where I wouldn't find it, and then keeping the insurance money for himself instead of paying me and he overcharged me twice what the quote was and lied about paying me the money back for it. There was so many problems with the service that he fired his brother, who was the installer, over it. He is an extremely dishonest person and everyone should absolutely avoid using them for anything. He even ignored the BBB contacting him when I filed the complaint with the Better Business Bureau about it. I have to now bring a Lawsuit against him. I can see why they have so many bad reviews everywhere about them. Here is where you can find some of the details of the complaint so you know to never use this company for anything. https://www.bbb.org/ca/bc/vancouver/profile/home-theater-systems/604-installs-0037-1270690/complaints

This is the second time I've utilized Silvan and his team at 604 Installs, I'm a very pleased…read morereturn customer. Silvan showed up with one of his colleagues and they were very quick, thorough and had my flat-screen on the wall and 3 HDMI & 1 Audio wires hidden in the wall exactly how I asked and on budget. They were very attentive to cleaning up after themselves which was greatly appreciated. I totally recommend them.