Installer Kevin from Price's Alarms installed earlier this week - I have been with Price's going on 11 years now, FYI they recently were acquired by TELUS. John in sales/security advisor and Kevin the installation technical wizard are the definition of professional. They both went the extra mile to ensure everything was done and delivered! I was impressed with Kevin's skill, creativity and technical knowledge. I highly recommend them for anyone looking for a top-notch alarm/security company. read more

No customer experience. Tech support cannot tell the difference between Telus Security and Telus Custom Home Security. It shows in my account. They send the wrong people to my house and the tech says, no I cannot work on this. So I need to start all over again. First wait was 3 days before someone could arrive. Now an auto msg says Jan 21st, 8 days from now. This is a security issue/failure and they want me to wait 3 days and another 8 days. Really? ADT had much better Customer Experience and Customer Retention. Telus calls my recent switch an upgrade. Funny. $3000 later. read more

Was happy with ADT. When Telus took over, all customer service went down the drain. They will not service equipment that was not theirs to begin with. And to upgrade, of course, big rate hike. their customer service stinks. End of story. Avoid at all costs. read more

Absolute garbage service. 2-days now I've taken off work and they haven't showed up or even called to let us know nobody is coming. DO NOT USE TELUS!!!! We even live in the province it's headquartered in and the service I get is from across the globe, ANYWHERE ELESE BUT HERE!!!!! To add we never wanted this work down they're forcing it because they are making us change equipment from the old 3G that works perfectly fine, to be 5G that has no real track record of its good or not. If isn't broken, don't fix it. In 2yrs they will up the monthly cost for less service whether you like it or not. What's broken is the fact they can't communicate with themselves. Doesn't give me a warm and cozy feeling for when I need them quickly and effectively in an emergency. Go ahead read the reviews and you will see. Another giant conglomerate eating up good quality companies to turn them to junk. read more

Absolutely horrendous customer service. Spent hours on the phone, transferred between multiple departments, only to receive no real help. Our business experienced a break-in, and despite the alarm going off, no one was contacted. When we called for support, we were given the runaround and then hung up on by a representative--completely unacceptable. If a company acquires another alarm provider, it is their responsibility to inform customers, not leave them in the dark. This is not the kind of service you expect from a security company. Looking into switching to a provider that actually prioritizes safety and customer support. Do better. read more

I was an ADT customer for years. Around the time they were bought by Telus I needed work done on my system after a window replacement which buried some sensors. The serviceman, an ex ADT employee, added wireless sensors and all was well, but a year down the road one or two sensors weren't connecting. I called Telus for service. Not only were they not remotely interested in fixing my problem, I also got a ear full of attitude over the phone, the sum of which was if I didn't want to upgrade to an expensive monitored system, I could take a hike. I'm used to appalling telephone and internet service from Telus, but this was a new level. To add insult to injury they continue to send me advertising soliciting my business. NO WAY,Telus! read more

I was a long time ADT customer who got absorbed into Telus. It took a query on an inexplicable billing increase to eventually find out that I've been paying for NOTHING the last 3 years since the system at their end was never connected to my panel (which from my end was fine) in the takeover: my ADT system apparently only works thru' a land line which I gave up more than 3 years ago. And that land line wasn't a Telus to start with. The whole takeover was badly handled and this experience just adds to why I have never chosen to be a Telus customer. I am actively seeking to go elsewhere. read more

I had issues while away connecting to cameras out of Canada also since sensors were giving me errors at all time of day and wanted to see what's going on.So I called tech support they logged in remotely and informed me there are no issues with my system I requested a tech come for service I was even willing to pay they said no need everything working frustrated (extremely difficult to talk with a human being)I put issue aside,fast forward 4 months I decided to try again this time I was transferred to ADT representative and after giving them my phone number they could not help me because they did not know who TELUS was and my number was not associated with any account I am moving on to a private security company and reevaluating all my other accounts with TELUS absolutely impossible to connect with anyone from telus in a reasonable amount of time read more

I was with ADT for many years until they merged with Telus. Since the whole account was transferred from ADT to Telus so I needed to do nothing, which gave me a wrong sense of comfort. Due to credit card expiration date, Telus was not able to charge me for 3 months and they DID NOT send me any reminder. No phone call, no text, and no email. Until today I received an email from Telus telling me that my account has been cancelled. That was when I found out that I have not been paying them. I updated the credit card info and paid it right away. And then I called it to reinstate my account; however, after spent about an hour with the telephone rep going through the whole process, he then told me that the royalty department refused to reinstate my account and wants me to open a new account with 3 years contract and they wants to jack up the price by 50%. At this point, I realized that they purposely let this account go bad so they could cancel it and ask me to sign a new contract with high monthly fee. Well, my answer is NO, they can go F themselves. I am going to another company. read more

I was a loyal customer of Telus for 2 years. When one of my sensors stepped working they tried to sell me a completely new system instead of simply fixing the sensor. I was jerked around for 2 months. Needless to say that I cancelled my subscription with them. read more

If I could give negative stars to telus that would be great. Worse experience in my life. Going on 3 months now and I can not have my concerns addressed properly. I signed up for a bundle package after purchasing a business, they are billing the new company and the old for the same 2 cameras. I called multiple times and everyone I spoke to either don't know what to tell me or have to transfer the call to another "expert" that usually end with the call getting disconnected and then I have to repeat the process. I am planning to pay out the contract and just forget that this company exist. read more

I had a great experience switching over to Price's from my previous provider. I was given a better rate for the identical service I had before. I also like the fact they are a 100% Canadian company. Mark Freedman was an absolute pleasure to deal with. There was no aggressive sales tactics and he answered every one of my questions. He also attended when the technician showed up to install the alarm system. In my previous experiences, as soon as the sales guy gets his sale (internet, phone, etc.), he no longer cares about the well-being of the customer. Mark should definitely be credited for caring and be available. I recommend any business in B.C. to use prices. I feel as though our safety is in great hands with them. read more

Avoid Telus at all costs. I was a Paladin customer for years and enjoyed great service. Telus buys Paladin residential biz and it's a disaster...zero customer service...currently looking to replace them read more

Excellent customer service and our installation technician Rastio was on time, efficient, friendly and explained the system thoroughly. Would highly recommend this company! read more

I have no doubt these guys are one of the best security companies in BC. They are family owned by Bob Price, they handle the alarm monitoring themselves from right here in BC and they employ several hundred people. These guys know their stuff and that is important when it comes to security. Anything that can be done, can be done by these guys otherwise they'll tell you why they don't trust it enough to put their name behind it. I wouldn't call anyone else. read more