I have used Vandelta for years as I am in Property Management. Mick is the best tech. He is…read morealways professional, polite, punctual and if he happens to be running late always lets me know. He always has the answers and fixes for any issues I have ever had. Also is very helpful if you have questions. I required immediate service that was sort of an emergency and Mick came to save the day. I will always use Vandelt and hopefully Mick will be there for a long time.

We commissioned Vandelta to install a 30 point access control fob system with elevator controller…read more The job went smoothly and they were incredibly thorough as well very professional. Good company to work with!

No customer experience. Tech support cannot tell the difference between Telus Security and Telus…read moreCustom Home Security. It shows in my account. They send the wrong people to my house and the tech says, no I cannot work on this. So I need to start all over again. First wait was 3 days before someone could arrive. Now an auto msg says Jan 21st, 8 days from now. This is a security issue/failure and they want me to wait 3 days and another 8 days. Really? ADT had much better Customer Experience and Customer Retention. Telus calls my recent switch an upgrade. Funny. $3000 later.

Was happy with ADT. When Telus took over, all customer service went down the drain. They will not…read moreservice equipment that was not theirs to begin with. And to upgrade, of course, big rate hike. their customer service stinks. End of story. Avoid at all costs.

I selected Chase Security based on the Yelp reviews and was not disappointed. Greg came on time,…read morewas very pleasant, and he definitely knew what he was doing. He used to be an installer for ADT and has installed thousands of home systems before. He now works for himself and has a small business. My mother-in-law moved to a care home and nobody knew her master code at her home. Her system was not used for a year. Greg came and professionally reset the system with a few tricks he knew (as the old Honeywell system happened to be from ADT Protectron). He did not try to pressure sell me on a monthly monitoring program, although he did offer that service as well. At my request, he replaced the old monitoring panel with an alpha numeric panel which is now much easier to determine what is going on compared to the old numeric code panel. He also installed a second horn which was ingeniously concealed. Intruders trying to smash the first horn would be confused as to why the horn is still going off and would continue trying to smash the first horn. He could have unnecessarily replaced the motion sensors but he said they were fine. Since the smoke detector and CO detector needed replacement because they were too old, Greg gave me the options and said it would be cheaper to buy them stand alone from Costco rather than replacing them in the alarm system. He disconnected them from the alarm system at my request. I did not bother to comparison shop for services as Greg was fair with his prices. People need to make a decent profit living in the Lower Mainland. I didn't want the hassle of a person making you feel guilty about not buying monitoring. He gave me all the price options and allowed me to make the decisions without any pressure at all. He doesn't have a fancy truck or van but came in his car. I highly recommend Greg. He's a good guy.

Greg was the ultimate professional installer and is true to his stated expertise. My alarm system…read moreneeded some TLC and while others were were only interested in selling me unwanted monitoring services or no service at all, Greg appreciated what I was looking for and delivered. I'd recommend Greg over ANY other alarm company in the lower mainland!

I work with victims of crime and part of my job is to coordinate companies to install protective…read moremeasures in the homes of individuals who've experienced terrible things so that they can feel safer in their home. I spoke with a rep through their live chat option, telling them that this was for a victim of crime, and was sent an email reply from customer service saying: "I kind of want to ignore it ... thank you for your inquiry". Businesses are free to reject quote requests, but they should do so in a manner that is respectful and understanding. Not dismissively indicating that they would like to ignore an inquiry. I am hoping that this email was sent to me by mistake, that the customer service rep was trying to communicate this dismissive rejection with another employee and that this is not the way they speak to everyone who requests a quote.

I called this alarm security system and spoke directly to a rep named Richard. I spoke with him at…read morelength, discussing my concerns and alarm needs - we made an appt for him to come over and review the previous system I had and provide a quote as I need a new system. He didn't show up. I gave him a second opportunity, called and asked him to come by again - he didn't show up again, stating he wrote down my address, and both telephone numbers incorrectly. He made no attempt to email me or follow up since. Wow. I've never seen customer service like this. Big ole brutal rating - its really unfornate - I really need a good company and system!

How can you turn your home into five star hotel experience with a concierge that you can call…read moreanytime to access home services like snow removal (hello winter 2016/2017!), stock your refrigerator after a long trip or ensure that your alarm system is working and your home is safe while you are busy at work or on the road? Call Provident Security. We have had an outstanding service experience with Provident. Their service teams are prompt, knowledgeable, reliable, professional, friendly and they go the extra mile. Over the snowy holiday season in Vancouver, we have been able to rely on Provident Security to keep our walkways clear and continue to provide excellent security services to us. Memorable holiday moments include an upbeat Provident Team Member showing up in shorts to clear our walkway (ummm, he's from Calgary and we'all are clearly weather wimps in Vancouver!), another enthusiastic team member showing up with a snow blower (cool!) and three separate visits by Provident Team Members that insisted on not letting the ice that set in over the New Year's holiday get the best of them - they wouldn't give up until they made sure that our walkways were clear of the crazy ice. You are welcome, all you holiday runners and dog walkers!

I have personally used the services of Provident Security since 1998. As a local Westside Realtor,…read moreI also have no hesitation to refer their services out to my Clients as I know they will be taken care of. They are an amazing company. Customer service is phenomenal. The guaranteed response time has come into play a few times over the years and I have always been taken care of quickly and efficiently. Great personal service and follow up. Professional staff. I highly recommend Provident Security. I wouldn't choose any other company.

Arpel is great. They were very flexible when wiring my new home with a full security system. They…read moredid a great job and I am very happy with the install. Price was great and monitoring is great too. Everytime me or my kids have set off the alarm, i get a call from the station. Very happy, thanks Arpel.

I received enough information to make an informed decision on what was right for me. Their advice…read morekept my monthly fees low and the installation was quick and professional. These folks value your business and their professional staff were great to work with. They also have a good followup strategy that makes sure you know how these sophisticated systems work. I've told all my friends about this wonderful quality business

From the owner: * Security Systems * Video Surveillance…read more* Access Control * Alarm System * Intercom

wanted them to find the name of someone who was parking in my spot (aswell as criminal property…read moredamage ), they dont do that , asked if they would or could help me they said they could but wont .asked if they could recommend another company who can charge me to use theyer database subscriptions to find someone and the guy said er um humgh ga ga goo .i can only imagine the poor schmuck who gave them a credit card number 3 years ago to do what ever the f@#K they do and who pays theyer rent with the minimalist effort to reunite a loved one " oh an update er um humgh well your loved one has moved and now resides in a place in an area somewhere on earth gonna charge you for all the expenses in my life that led to this fulfilling update " thanks guys

From the owner: Kaban Protective Services Inc. has been providing Private Investigations, Security Cameras,…read moreSecurity Guards, and complete Security Alarm System packages for homes and businesses in Vancouver and the Lower Mainland since 1972. We design and install domestic and commercial security systems specializing in the fields of CCTV, Access Control, Security Alarms, and Alarm Monitoring. Kaban Protective Services Inc. has established itself as Vancouver's leading firm for all Safety and Security matters. We offer professional expertise in a wide range of areas including: Civil & Criminal Private Investigations Surveillance & Undercover Operations Emergency Planning & Preparedness Consulting Safety & Security Consulting Electronic Counter Intelligence Executive Protection, Personal Protection, & Security