I took in for repairs my 60" 3D cinema LG tv. After talking on the phone with the LG Canada…read moretechnician and running numerous tests, i was told the tv needs only the back light replaced. Before taking it to the 999 Electronics shop y tv had a "black veil" i could see the picture behind it when i put a flashlight against the screen. It responded to absolutely all settings &b commands properly. The repair shop technician called me to say that the main board is damaged and that could be very expensive. when i said i want to go right then to see , he told me "is too busy and doesn't have time for me". I do not drive or have a car, i had to make arrangements with a neighbor to go at the shop the next day. When i got there and they turned on the TV the screen was a light grey with a 2" vertical line. THAT IS NOT HOW MY TV WAS WHEN I DROPPED IT THERE!!!! He just happened he mentioned a day before that he knows how expensive it ca be to fix it because he had THE EXACT SAME TV. At this point it is very hard to trust the motives why my tv is in worse condition than when i dropped it there. BEWARE. the "very expensive" board he was talking about costs $145.20 plus tax + shipping. However, after talking with another technician, looks like my tv now is beyond repair. So from Backlight needed to be replaced, i ended up with a good for garbage tv. It is frustrating and upsetting because they do not make them anymore. BEWARE

tony is awesome he is our go to guy for all electronics fixed one laptop then sold me a refurb with…read morelightning speed and one extra for my wife that plays dvds for her own personal reasons i even get him to change screen protectors on my iphone and he is a real nice guy

I am an 87 year old widow that recently moved to Independent living. Brian picked up my two 50 inch…read moretvs and delivered them to my new home. He then installed them for me. He was prompt, friendly, meticulous and very knowledgeable when it comes to setting up the new service features. I heartily recommend his service for any senior who would like to have their tv mounted on the wall. I also found him very reasonable.

If you need a professional to install a Samsung Picture Frame TV on a mount above the fireplace (or…read moreany tv mount install) --Brian is the guy to call! Within minutes of speaking over the phone, we knew we found the right person. Brian knew what was in the tv box before we opened it. He even did research on the specific mount that we bought, so that he had an idea of what he was working with before he arrived. In fact, he asked a bunch of questions about our specific situation and setup, so that he had a game plan on how to approach the installation. What was absolutely amazing, is that he didn't mind re-installing and adjusting the mount so that the tv was PERFECTLY ALIGNED. It's truly a million dollar install, and it looks TERRIFIC! Even though his schedule was busy (as it's the holiday season), he made time to make sure that we would have the tv installed and mounted before Christmas, and we very much appreciate that! We definitely recommend giving Brian a call. Thanks again Brian!

Waste of time to drop off, have to call back to get info, and pick up without repair. Knew less…read moreabout the Epsom five colour eco-tank printer than I did. Provided a video of problem (which I knew about), but did not know how to repair it. Was the video worth the $80 plus tax can't-fix-it fee? Hmm.

Iqubaal spent 15 minutes on the phone diagnosing/discussing the problem with my HP M551 laser…read moreprinter. I have done a lot of service on this machine (myself) and am fairly knowledgeable about it. He took the time to answer my questions and go into detail about the problem with the wiper blade assembly repeatedly stripping its gears. He explained that it was not worth repairing and recommended another printer to purchase that had reasonable toner replacement costs. Thank you for your free help and advice. You are a prince among men! Thank you, Gordon.

Rory Brown at Sprite Computers did an outstanding job for me by upgrading both of my PCs to Windows…read more11. He solved a difficult issue with the Windows 11 security upgrade. He solved in 20 minutes what would have taken me hours to do and I'm pretty good with computers. He upgraded the RAM in my gaming PC which he built and 5 years ago. It has been flawless and now runs at lightning speed. TOP NOTCH SERVICE with advice that makes sense. No hard sells, just common sense! GEEK SQUAD gets 1 star. Rory at Sprite gets a 5 star rating!! I would not go anywhere else!

I have been buying new, customized computers from Sprite for several decades. Its experienced staff…read morehas always been helpful and knowledgable, which has kept me coming back again and again.

Great service from Dani & Iman...they were knowledgeable, professional and fun....a pleasure to…read morehave in my home and they fixed all of the little 'bugs' in my Mac.

Trying to do damage on my laptop close to the screen bezel section, the guy name imad was not…read moreprofessional at all as he was the technician, gave me the wrong quote then called me again and apologize after many days wasted.

I have been a happy customer of Ayreborn for the past couple of years. I can confirm that not only…read moredo they have the best prices and products but as well phenomenal knowledge and customer service. I want to personally thank Bryan, Justin and Colin and team for a job well done. You are indeed making a dent in the high end of audio and video industry. You make this industry so much more open and friendly. Congratulations on your 20th Anniversary as well.

Good prices. Don't pay regular prices because audio gear over $1k can ALWAYS be discounted, even…read morewhen they tell you the manufacturer doesn't allow discounts which is just a myth. Customer service is lacking.

A few weeks ago, my usually perfectly running laptop suddenly crashed and refused to boot up. I was…read moreespecially upset because I hadn't backed up any of my important data since July. As a longtime Geek Squad member, I was used to relying on them to fix my laptop and at least retrieve my files -- so I was shocked when I was told they wouldn't even look at it because it was "too old" (purchased in 2020!) for their technicians to bother with. Desperate, we contacted OnSite Geeks and spoke with Sam, the owner. Over the phone, he immediately reassured me -- not only would he do everything possible to get the laptop running, but he was confident he could recover my data. Because I live quite a distance from their shop, Sam even arranged for a technician to meet us at a mutually convenient location. Incredible service! Within a week, my laptop was fully repaired, running perfectly, and every bit of my data was restored. The price was very reasonable--and most notably it was the price quoted--not sudden fees added. And remarkably, Sam personally delivered the laptop back to me at the same meeting point, saving me the extra driving time once again. I truly cannot recommend OnSite Geeks enough. Honest communication, professional, reliable, and willing to go the extra mile -- literally! LysaD

My iMac needed a hinge repair and was very dusty. The OnSite Geeks tech picked it up and took it…read moreaway for servicing and then brought it back. The repair was affordable and my computer is working great now. The only problem was that it took a while to get my computer back - about 3 weeks. The delay wasn't their fault though. It took a long time for 2 parts to come from China due to the Golden Week holiday in that country. I would definitely call them again.

Had the technician Mark at our home to inspect a freezer issue with our Liebherr refrigerator…read more Mark provided multiple potential issues that could be the fault and provided options prior to proceeding with the repair, all of which were sensitive to the potential costs involved. As it happens, Mark was able to make the repair quickly and for the least amount of cost. I could not have anticipated a better experience and I'm very grateful that there remains real professionalism in the world today. It's hard to find. Thank you Totem and more specifically, thank you Mark!

0/5- terrible work, absurd delays and no accountability- AVOID Totem!…read more After five weeks, nearly $1,000 spent, and countless hours wasted, our appliance is still completely broken. Initially, they charged a $167 diagnostic fee and a $663 parts prepayment, promising a 10-day fix. Instead, they sat on my money for over a week before ordering the parts. When I called to check in, staff were incredibly rude and blamed me for the delay. Four weeks later, a technician finally installed the parts and left without testing them. I paid another $143--bringing the total to $973--but the machine failed immediately. The technician visited a week later (for the third time) and admitted he didn't know how to fix it. Management has completely ignored my requests to speak with them. They eventually promised a refund (minus the diagnostic fee) but have provided no written confirmation or money. Totem defaulted on every promise. Save your resources and avoid them entirely.