07/18 - So after the last no show they were supposed to show today. Apparently the paperwork was misplaced, so nope, no show for the repair - again. When I confronted them on the fact that they could install a new floor for me tomorrow so why can't they repair it tomorrow, they relented and agreed to have someone come tomorrow. We shall see. I'll never use this place again. Maybe "your great grandmom bought carpet from them" as their ads used to say, but that was 80 years ago - and the current company has no commitment to customers, quality, or service. Additional Update - 07/19 Guess what! You got it - the flooring didn't come in so they can't make it till next week!!! That's 4 times they have failed to show. Can they do five? We'll see next week. Stay tuned. read more

If I could give zero stars I would. The minute I had the sales rep in my apartment it went down hill from there. Not only did he lie to me, he would not accept no for an answer. He was severely pressuring me to pay for the carpet installation. My boyfriend and I told him numerous times we wanted to think about it. He said that the company loses money whenever they go out to people's homes if they decide not to move forward with the installation. I asked if the quote will still be valid in a few days and he told me no, the quote will only be good for that day. That was a lie. An empire today rep on the phone said the quote is valid for only 30 days. And also she said customers are entitled for a free estimate. I had to reschedule two different times. The first time it was because none of the installers showed up and second, the sales rep that first came to my apartment took the measurements wrong and had to reschedule due to wrong measurements. The most unprofessional company I have ever worked with. I highly do not recommend. read more

TERRIBLE EXPERIENCE. I scheduled a carpet installation for a Saturday and they never showed up (apparently they accidentally forgot to assign the project...?!) When it was rescheduled the install team showed up to say that they couldn't do the job because they didn't bring the proper tools. They left without doing the job and I am requesting a full refund. read more

Carpet/Hardwood? 9/10 Wall base? 0/10 Installation? 0/10 Professionalism? 0/10 Customer Service? 0/10 The installers negligently damaged several parts of my house. They installed the wrong wall base in certain spots, didn't bring any caulk, damaged a wall, etc... It took several weeks to get them to fix what they could and compensate me for the rest. 2 representatives ignored several calls, voice messages, and emails from me for days. My family was forced to move out as we had to room to reconstruct our beds until the installation could be finished. Empire knowingly made my family all-but homeless, then ignored my calls and emails. Horrible company. The actual flooring looks great. Absolutely everything else was insanely horrible. read more

Awful would not recommend. Did not put a room divider on bathroom floor. Now had to get a plumber and pay 400$ because they didn't raise the flange with the toilet when they put the floor down and toilet leaked.. Would not use again read more

Absolutely ridiculous at every step of the process. The salesman was nice and lead us to believe we were getting a good deal by taking a "middle of the road" (his words) product that they had in overstock. Turns out, we were sold utter junk carpet that is so thin you can feel the nails they use to tack it down THROUGH THE CARPET! When I called to ask what could be done, I was told by a very rude person that someone would come to tack the nails down by that's it. Nothing for my inconvenience or to compensate for the fact that more strangers would need to be coming into my home during covid. I posted on Twitter about my experience and was told someone would reach out. No one did. The "fix" was also horribly botched. No one gave me a time frame, they just said "Saturday". I received a phone call at 7:30 a.m to tell me the technician would be there in 10 minutes. Again, 7:30 a.m on a Saturday. The technician then proceeded to do everything in his power to avoid fixing the problem, saying things like "well you don't walk around the edges of a room" and "your old carpet was thicker". So, basically, Empire sells a product so bad, you could injure yourself on it and it's your fault for buying it. Oh, and about 20 minutes after they left, I got an automated phone call saying someone was on their way. After about 15 minutes on hold, that issue was solved. I've got two small children, one of whom has special needs. The last thing I need is more hazards in my home. So, stay as far away from Empire has you can because they will disappoint (and potentially injure) you at every turn. read more

Made an appointment for 2 bathrooms for Saturday, they gave us a time frame of 8am-6pm. They ended up arriving at 6:30 pm and advised us that they do not rip off old floor and install new subfloor and toilet flange even though it was on our contract so they left. We waisted the whole Saturday to get told the job can't be done. We then had someone reach out to us and promise that they will make it right and a manager will call us, nobody called us but they made another appointment the following Saturday without our consent. We called 3 times, had various reference numbers and still no call back. We called for the fourth time and a representative called miracle gave us the nastiest attitude and was no help. We then had a manager call us and assure that the third party company can do the job so we took off on a Monday to have the installers tell us they can't do it. Tried calling our sales rep Hernan and got no answer so we cancelled. We ended up going with a more professional company Floor and Decore, more selection and extremely professional. I do not recommend. read more

This company rescheduled my installation 4 times. Each time there was a different excuse as to why they could not do the installation. The day of the last installation, they were supposed to call or text a confirmation. THEY DID NOT. THEY JUST SHOWED UP AND STILL LEFT AFTER THEY SAW WHERE THE CARPET HAD TO BE INSTALLED. DDO YOURSELF A FAVOR AND DO NOT, I REPEAT DO NOT GO TO WMPIRE TODAY FOR ANYTHING!!!! Haven't been so disappointed in quite some time. Save your money for a company that stands by what they sell. read more

Horrible customer service! Do not hire them!!! Woman came to my house and told me I must make a decision today in order to hire them! I advised her we were painting as well and I could not make the decision today because I wanted to see what my budget would be. She was very pushy. On top of that, they wanted to charge me 3500 for rugs n one small bedroom. Expensive and very rude!!! read more

Floor was installed and after three days one of the planks shifted requested Empire to come and fix problem , after six weeks still no repair or call backs, Stay away from this company they sell you a five year warranty and never return calls or schedule any repair read more

They do not stand behind their products. The 10 year warranty is a joke - sent out an installer to verify the floor is coming apart and not adhering the the backing. Called me back to say we are the cause for the damage! BUYER BEWARE if you have an issue they will blame you. Horrible business NEVER AGAIN. read more

We enjoy both the hardwood floors and carpets they did a great job. Highly recommend them

Cash grabbing scammers.. they will try to get as much money out of you as possible. Estimator didn't properly check floors. Two weeks later, installers didn't have materials that I requested in the contract. Was told they couldn't put and didn't have the 3in wall molding with them. One bedroom in an apartment in coop city they were trying to charge $3000.. stay away! Ignore the commercial and ads. Will be the best thing you ever did. Go find somebody who has a small business doing flooring. Less likely to get treated like this. read more

So we had an appointment today for an estimate for our kitchen floor. The appointment block was 1pm-3pm. At 3:30pm we call as Empire had not arrived or call, we were told the rep was 30mins delayed from previous house. The rep arrived at 4:10pm, mind you we watched as he sat in his car in front of our house for 15mins. You'd think he would apologize for the delay, but he didn't. Not a great experience at all. read more

Update on my review from 3-days ago. My carpet was installed on Friday. Once again, I was not convinced that was what I ordered. I was told the samples showed on initial visit are tightly weave and the actual carpet is pulled and separated! Why not let the customers know that upfront! Basically, you're not getting what you ordered. If I wanted basic brown carpet I would have ordered that. Smh, never again! read more

So I forgot to update my post after the second installation. So there was a HUGE storm last winter so the installation was delayed, but the next week after some of the snow cleared, they came and installed carpet in a bedroom and tile in the kitchen. I was at work, but someone was there and was giving me updates and said everything was smooth. We didn't get the same father/son duo we had for the first installation but they were cool. Originally we jus wanted carpet but the sales person convinced us to get the kitchen done, too and we are so happy he did! It looks soooo good. It's been almost a year and we are still very happy about everything, from beginning to end. read more

So you give me a 10 hour window in which you guys will be here. Promise me a call before so that way I can let you know what steps need to be taken with my kitchen, seeing as my wife was going to be there while I'm at work. No phone call. After dealing with customer care and treated like trash by 2 supervisors, I was told 12pm they would be here and that I would recieve a call from the install supervisor and 1 from the installer. (Thank GOD I didnt hold my breath) 430pm rolls around.. still no word. Noone can seem to get in touch with anyone. 530pm.. you guys grace me with a phone call "sorry you been waiting around all day, but I have some bad news.." You cant make it out today. After she waited around all day. What a friggin joke. No loyalty to long time customers. Treated like total garbage, just for you to bail for whatever bs excuse. You guys should be ashamed of yourselves. I'm supposed to hand you guys $1300??? Guess we will see if you actually show up on Monday. Anyone wanna take bets? read more

This is the worst company. Twice they canceled on me and now I am waiting for a third time. If they don't show on the promised date, I am demanding my deposit. Do not use them. They are game players. Very disappointed. read more

Empire came to my home They measured the bathroom to Install. linoleum They said it will be installed in two weeks. . In two weeks a man came to install. Linoleum. He said he can't do it because toilet needs to be removed. I never got back my deposit of $495. This was ridiculous read more

would NOT recommend !!!! Wasted my entire morning waiting for them to show up for the initial estimate. Got a robo call stating that they would be at my house in 20 mins....an hour and a half later I called them to cancel only, they told me that my "daughter-in-law from North Carolina" had canceled my appointment !!! Well, since I don't have any sons that is not possible....blah blah blah...they offered me $50 off my purchase...If they were giving everything for free I still wouldn't use them !!! STAY AWAY !!!!! read more

Hernan Rosa's came and gave an estimate for carpet after a major flood. He gave me several different prices on what all look very similar in carpet. I told him the carpet I like and the price range I was willing to pay. He told me the carpet I wanted was out of my price range and I should choose a cheaper carpet. I told him I would choose another company. He said let him call his supervisor whom I never heard him speak to but he came back and said I am in luck and gave me a price around $2500. I then told him I had a tax exempt form. He ask why did I not tell him that in the beginning? He also asked was the insurance paying or was we paying out of pocket? It should not matter when you are doing the right thing. I emailed the tax exempt paperwork and the company refuse to remove the taxes from the 2500 because the sales rep wrote the 2500 with no taxes included. On the day of install I called the company to see if the update had been made and it had not so I had to reschedule. On the next install the price still had not been updated. So now two days of missed worked. I called customer service and spoke to Adrian a male who hung up om me after I told him to cancel the entire order. When I ask for his last name I was told he was the only one in the call center. I call the rep back and he act like there was a misunderstanding no I feel as if he was being deceiving. He said it not up to him there was a mistake. I told the company to cancel and offered me 50% of what I put down. When they can clearly see I have been doing my best to communicate with them. I do not recommend this company they make up prices and the customer service is horrible. I can go on and on about why you should not use empire. read more

So, Empire has now progressed our issue rather than beating around the bush. Yet, there is still a major issue. We have three offices, a hallway, and stairs that were carpeted 2 years ago. The seam began to come apart in one of the offices. Empire is wanting to replace the carpet in that office but the problem is they no longer carry the carpet we have and they have no carpet that directly matches what was previously installed. Of the three offices, this is the middle office, so it will be different than the other two. It's good that they are willing to replace the carpet but they are causing another issue of now having mismatching carpet within the offices. How did it become my issue that they don't have the correct carpet??? All three offices now have to be re-done to make this look right, but they aren't offering to re-carpet all three offices. I'm not pleased with their course of action at this point, and we are still considering our course of action with Empire. I received a call today from an unprofessional rep., who told me they can't just get carpet out of the sky and install it for me! Oh, really? I'm sorry if I gave you the impression that I didn't understand that Empire Carpet wasn't run by a bunch of genies! Dealing with this company is becoming a headache!! read more

I should have read the other reviews before calling them - lesson learned, don't make the same mistake I did. I recently painted my master bedroom and inadvertenly kicked over a gallon of paint. The paint ruined my carpet even with a tarp down. Long/short - I need new carpet, so I called empire. The sales guy was a total scammer. I showed him the room, he took two quick measurments of my 11x15 room, and said "It's going to be 750". I questioned "for what?" as he hadn't even shown me samples. He then indicated that "our cheapest bid is 750, we won't touch a job for less than that". Here is my favorite part of the story. The gentlemen came out last night (Monday), and then proceeds to tell me that there is going to be a bill passed by the senate this Wednesday that is drastically going to increase the cost of carpet, and that it was imperative that I acted "right now" to "save lots of money" because "by Wednesday these prices are going to go through the roof" for everyone, not just Empire! Needless to say I showed him the door as fast as he walked in it! I will never ever ever use them again, and hope that my review scares other would be suckers away from them. They are scammers! Update: I was never contacted even though the company responded!!! Scammers! read more

Like another review said, I should have read the reviews first. We needed our hallway area recarpeted, and Empire Today was having big sale. A friend had a very good experience with them, so we figured we'd give them a call for an estimate. Everything went well; the sales woman arrived on time, had lots of samples, and was very friendly and funny. Great, right? We booked an appointment for June 27th, and my mother took the day off from work so she could be there. They called that morning a little before 8am, and said they'd be there between 1pm-5pm (I believe). We ran a few errands, and came back before 1pm and waited. And waited. And waited. When it was pushing towards 5pm, we got a phone call from them saying that they were running into complications with the job they were doing, and wouldn't be able to make it. My mother was NOT happy. She had to lose a day of work to be there. But she didn't put up a stink because she understands that these things happen. They asked if they could come on Sunday, which wasn't possible. So they said they would come on Saturday between 12pm-2pm. Saturday rolls around (June 28th), and between 9am-12pm, they called her THREE times to change the time/day. Again! First they wanted to come much later. Then they wanted to postpone it to Monday. Then they tried to postpone it to Sunday. By this point, my mother was so fed up. Finally, they said they would come by 5pm. Around 5:15pm, our doorbell rang, and it was them. There was a young lady with them who was very apologetic, and she said she brought extra people so the job would be quicker (estimated 3 hours). They men came in a few minutes later, and everything went very well and smoothly. They were professional and nice, and did a great job installing the carpet and cleaned up everything. Most of all, the carpeting looks great. From reading other reviews, it seems as though a big issue is timing. I don't know if the installers are being overbooked, or maybe they need to hire more people. Maybe that would help. Although the carpet looks great, my mother is still a bit annoyed that she had to use up one of her vacation days, just for them to cancel at the very last minute. read more

I called this company back in may of 2021. They came gave me an est for carpet on stairs but when it came to installation they canceled twice , both times on the day of installing. I was stupid enough to go back in aug of this year because of 25% off on my original deal, and again cancelled on day of installation with no reason. I canceled my order And will never use them again!!!! read more

Empire Carpet and Flooring I know a lot of you have seen the Empire carpet and flooring commercials I had several things done with the Empire and they worked out however the carpet that I had installed faded it and it took the nine months months to respond to it and it still isn't resolved I ordered from them to fix this issue I'm still waiting for that to be resolved Notice it's normal to have one issue with a company but two issues takes in a bit far Empire Carpet came in to do my bathroom floors they caused the leak in my ceiling that Leaked straight from the kitchen down to the basement they came in to put it in planks flooring in the bathrooms.  They forgot to put a seal for the toilet they punctured the line in my pipes I was left without water for the whole weekend and the installer brought an assistant that assistant was the only one that helped me. He asked a friend to drive two  hours  on a Sunday to fix my issue  I got several estimates over the weekend and one of them was for $5,000 from roto rooter to fix the leak only now it's going to cost me $2,000 per bathroom  just to fix what they damaged flooring $1,500 to fix the ceiling damage and an additional $600 to get the house clean after all the leaking what's taller fell into my bed and damaged my bed post and it goes on and on it's still yet this issue has not been resolved and this occurred in March. by calling Empire I have incurred almost $11,000 of repairs and Empire told me doing the weekend when this occurs to get the work done and they have not paid reimbursed or fixed anything 2700 Plumber 4000 Fix bathroom floors 1500 Painting 600 Cleaning 200 Fix bedpost Do not call Empire Carpets read more

If I could give Empire Today a 0/5 stars I would. Initially, they gave me an estimate over DOUBLE what I ended up paying. I understand a mark up, but GEEZ. Next I scheduled an appointment, I was moving in to my new house in two days. They blew me off and didn't show up. I stayed home all day, and NOTHING. No apology, no nothing. I called and called and got no response. Next person I talked to set me up for a WEEK later. This time they show up 4 hours late and tell me they cut the wrong size carpet and can't install. This happens to me 2 MORE TIMES, for me to find out that the installers LIED and didn't want to install it, so they said it was the wrong size - even though this carpet only comes in one width only. Eventually, I got a hold of corporate and told them I didn't want the carpet anymore and they told me that I would have to pay anyways and I would lose my deposit. NEVER AGAIN. read more

We received a quote and agreed to a contract with Empire Today in New Jersey. They later cancelled the contract and told us they would refund our payment in 10 days. We called back after 10 days and they then told us that the refund was never processed or initiated even though Empire was the ones that cancelled the contract. I am contact the Consumer Financial Protection Bureau to report them for keeping our funds because this is unacceptable. read more

We have used Empire several times in the past and they never disappoint! Our sales rep came at the appointed time, measured and brought enough samples for us to make an informed decision. Within a few days our carpet was installed. The installers were courteous and efficient and worked amazingly quickly, removed the old carpet and cleaned up every speck of debris. I would highly recommend them for your carpet needs! read more

Dealing with this company was the most unprofessional and ridiculous situation I've ever had with any contractor. We wanted to order engineered hardwood for one room and carpet for another in our new condo. First I make an appointment for 6-8 on a Monday. After leaving work early, 6:05 comes around and the sales rep calls to say she's leaving because she can't find parking (street parking only) and refuses to park in a parking garage 4 blocks away. It's a 2 hour appointment, she could of at least tried to figure something out instead of leaving right away. The rep kept claiming the closest garage was a mile away and refused to listen when I told her where to find a much closer one. When I stated how ridiculous this was that she was leaving after 5 minutes the customer service rep HUNG UP on me! I should have taken that as a sign to just find a different company. They offered us $50 to reschedule. The next day THE SAME REP who knew the parking situation calls us again to say there is no parking and she doesn't want to get out of her car. We end up looking at samples outside on the side walk outside our building. We have strict condo rules about contractors so they promise to fill out all the paperwork and install the flooring the following week. After having to chase the sales rep down to take care of the paperwork, Monday comes and we get a call that the wood flooring installers are leaving our house because they can't find parking. THIS WAS A KNOWN ISSUE! You'd think someone in the company would have instructed them how to handle the situation. After over an hour of calling customer service we finally got them to stay to install flooring in 1 of 2 rooms. Half way through the day they have to leave because the sales rep measured wrong and they only have enough wood for 2/3 of the floor. Following that the carpet installers call to say they can't make it and have to reschedule for the following day but promise to arrive before 9am to find parking. The second vacation day I wasted sitting around for empire started with a phone call from the carpet installers saying they left because there is no parking! AGAIN!!!! The hardwood installers arrived and instead of paying for a parking garage they decide to leave one worker sitting in the car all day (causing the work to take longer) to make sure they don't get a ticket. After calling customer service over and over and over all day and repeatedly being told "they are on the way", the carpet installers show up at 4:45 when my building only allows contractors to work until 5. Luckily nobody complained and the work got done. The clean up was a joke, I don't know why they even asked for my vacuum. Not only did they leave my condo a mess, they left a bag of garbage carpet in the hallway instead of hauling it away with them along with little pieces of carpet fiber all over. As for agreeing to move out and move back in all the furniture, they literally threw our stuff wherever they felt like and only put our two dressers back following the installation. I would NEVER recommend using empire EVER!! They clearly aren't set up to service an urban area and instead of admitting that or even admitting they were wrong in any part of this ridiculous situation, they kept blaming it on us for not having parking. read more

I will never used empire flooring ever again. We had an appointment on Friday (6/19/2020) for a vinyl floor for our bedroom; I was told by the SR that they will do the installation on Monday (6/22/2020). I never receive a call of installation nor I received an email saying the time of arrival. I receive a call by a recording at 7:34am saying that they saw that we had an installation for today but bc they had a previous job they didn't know the time of arrival to my home. I decided to call and they told me an estimate arrival of 11am and that they do have an installation window of 8am-6pm the time hits nobody is here. I called again and they told me the time of arrival was 2pm, again passed that time I called a 3rd time and they told me 4pm. I called one last time by now I was fuming and I decided to cancel. The customer service told me that the installer was still finishing their previous job ( they told me that bf around 2pm) and that they will be a bit longer. I told her I thought you said that you guys work from 8am to 6pm and you have no idea what time they will arrive to my home; so that meant that I would have strange ppl at my house till 9pm bc usually they take 2-3hr to installed a floor. I was fed up and I cancel the service. This is the most unprofessional flooring company I have ever seeing in my life. I'm writing a formal complaint to their corporate offices in Illinois and a detail review at the Better Business Bureau. read more

The flooring disintegrated after a couple years and they discontinue the product which prevents you from repairs. The initial installation was inadequate as well. read more

COVID could not explain away this level of lack of professionalism, which includes FLOORING AND BLINDS/SHADES! I chose EMPIRE because they've been around so long that I trusted the Company, and I thought they would provide the best service because of this, however, this was not the case. I had no problem getting reps to come by and sell the hell out of the service, establish my credit worthiness, and take measurements, but when it came time for the actual installation: FLOORING-I cleared out the entire area, save the stove and fridge, rearranged my schedule, and they called me THE DAY OF, to inform me that the installer was not available, and that they were backed up. Their soonest availability would be when I would be away, so we settled on another date, via phone. That day arrived, and when I saw their availability window closing, I called to see where they were at, and EMPIRE had no notes of these changes being made, and were seemingly fed up that I didn't have the name of whom I spoke to, so I canceled the entire order, and went with another company! WINDOW TREATMENT-Same. No problem getting rep out to sell, installer came to measure, and let me know that the shades I ordered would not be durable, and to try to change them BEFORE they were ordered. I called several numbers, several times, and left messages, and even had reps leave messages with promises of call backs that never happened. They told me to give it 1 to 5 days for someone to contact me, which never happened. Fast forward to the installers calling me to tell me that the order had been made, and they wanted an install date. I canceled them, giving them my reason, and they said they would try to get a rep to contact me regarding changes, but to call there at 7:00am because they were busy, and that would be the best response time...still haven't gotten anyone on the line or received a call back, just HORRIBLE CUSTOMER SERVICE!!! Understandably, COVID has created a backup of installs, which I completely understood, but I never expected the problem to be with representation itself. read more

Just Cancelled Our Order The customer service at Empire today is absolutely horrible. After our sales representative came to our home, we made a decision on carpet and placed several calls to get samples so we could match paint to the new carpet. Days went by and we never received a call back. Finally, we were able to get ahold of the sales representative and ended up having to drive to his home to get the samples. When installation day came, we were told that they would not accept a credit card payment without the cardholder being present (The carpet was a gift from my mother for our anniversary, and she lives out of state). When we called back to make payment arrangements, our calls were not returned, and at one point, my wife was on hold for over 45 minutes. By the time I was able to get through to someone, I was told that they would have to get back to me the next day. Having been through the "no callbacks for days" already with this company, I decided to cancel my installation. At that point I was put on hold for so long, I had to hang up and call again to finally get through to someone. This has been one of the most unprofessional companies I have ever had to deal with. I would never recommend this company to anyone. read more

What a nightmare! The salesman was on time and had the samples we needed. Adam was accommodating and honest. That is where the good part ends. The installation was scheduled, in the contract, for June 16th. I called that morning to find out when to expect them. I was told the installation was not scheduled! I reached out to Adam, the salesman and he arranged the installation for June 18th. He forwarded the emails from installation supervisors, confirming the appointment. I called that morning to find out when I could expect them. Guess what, it's not scheduled! Apparently, if an installer calls out from work, they don't bother calling the customer to let them know their appointment is canceled! We are now scheduled for June 21st between 9:30 -10. Stay tuned for an update. read more

Stop listening to their commercials...do not allow a salesperson into your house...run the other way! Our experience was this: Salesman came and showed us various options for carpeting. Our biggest concern was when the carpet was installed on our steps, that the pile would not separate and show the matting underneath. This was voiced numerous times during the sales presentation...we were assured it would not happen. We were also promised installation around 3pm which was needed due to our schedules. We were called at 11:30 and told that the installation would take 6+ hours and that they could not start at 3pm. We scampered and made some scheduling changes to have them come at 1 pm. When the installer came, we again wanted confirmation regarding the steps. The installer said that this carpet would separate and it wouldn't look good. We called the salesperson who couldn't care less and told us to call customer service. They couldn't care less either. Order was cancelled, we lost time, were inconvenienced, and are now awaiting our deposit back (should I hold my breath?). EMPIRE TODAY??? EMPIRE NEVER! read more

i'm giving empire today zero stars!!!!! i had one of their "flooring consultants" here & he saw thati was handicapped and had a hard time getting around. he told me that his crew would move everything out of the 2 rooms i wanted to have floored. well, i get a call from the company & the company said that i had to move everything myself!!! the "flooring consultant" never informed the company of my handicap!!! so, i canceled the whole thing & kept getting phone calls as to why i canceled!!! even after telling they why, i kept getting phone calls!! the only way i could stop those nusance calls was to us vulgar language!!!! warning: do not hire empire today for your flooring or anything else!!! read more

Came in did the job rescheduled when I needed them to. From the sales person to the installation they got me a great price and quick install. I've only ever worked with them on carpeting but they really know that business. read more

The actual floor is of good quality and for a reasonable price. Scheduling was flexible. There were 3 transitions between the floor installed and existing floors and I was lead to believe that those transitions would be professionally installed included with the purchase. This was not the case. Instead the installation team made excuses and left me with material to do it myself that was insufficient to do the job. Now I have to hire a professional finish carpenter in order to fabricate those transitions which was not, and is still not in the budget. I feel that if I had chosen another one of the vendors I had quote on the job, they would have completed the job instead of leaving me with a few pieces of wood and well wishes. Over all. Very unsatisfied. read more

What a joke. I've seen their ads for years and thought they at least were knowledgable. Instead they send someone out who knows nothing about installation and when I show him the cast iron radiator in the kitchen, he starts taking pictures and texting back and forth to somebody. Then he tells me they can't install it unless I pull the radiator. Oh, but they would have done a really good job and it would have looked good. Should have, could have, would have doesn't cut it. They obviously want quick easy jobs and can't think outside the box. I should have just called a local store to begin with. read more