Dishonest business, lack of ethic and backtrack on commitment.
I called to ask for price after seeing online. They gave price over phone. We liked the price and went into store to check the product. We liked the sample wood of a brand. As next step, before confirming the total estimate, they wanted to measure the house floor. The first surprise came in actual quote. The price has increased per square feet. After negotiation, we were able to short-out differences, assuming it was communication confusion. We signed and we were promised a brand.
Product was dropped to our place. Next day installation started. After a while we started to see few quality issues. We asked and they removed some of the defective woods, before installation. The one installed they never replace (and we are living with the defects even today). By afternoon we noticed the continuous quality issue. I smelled there is something fishy. I started checking the wood boxes very closely, there was no logo for the brand that we ordered. Then checked the papers inside. There was no mention of brand. We called store and asked same question on brand. when we stopped the work, someone from store came. They assured it's good quality product from same brand. After asking to show facts, they mentioned we got the grade we paid for. I was shocked. What grade? Have you asked while we were ordering? After insisting for brand, they assured, they would check with brand's state supplier. And asked us to continue the work, because we would it's a loss for him if workers is seating without work. We trust again saying, till you don't provide proof of genuine Mullican good quality product, we would hold money.
Work continued for next day. On Monday too, they were not able to produce the facts to confirm the Mullican genuine brand. We were getting impatience however have to continue the work, because half of the floor was only remaining and all the stuffs around the house were here and there. It was big risk for kids. There are many black woods. Many woods are having minute holes.
After work was done, we asked for the guarantee papers at-least, else we would hold back portion of money as quality compensation. Business would send person, and just ask for money. Went back on all commitment. No brand assurance and no guarantee paper. In house, the person would argue, the work is done, I need to pay, else workers would call the police. From phone, store would threaten like roadside hoodie. It was 4'o clock office time and you don't want to malign yourself with roadside talks while kids and wife is around around.
Watch for the business. It would take price of best, without mentioning, and would deliver cheap. There are many black woods and many woods with hole. Above all, no written guarantee.
I don't recommend. Don't trust even single word. read more