I had no problem with Allan, the sales person. But I purchased the carpet on August 6. Installation set for 9/7. They cancelled. Rescheduled for 9/10, they cancelled 9/9 and rescheduled for 9/14. Told them I needed morning installation ( only on room, about 150 Sq. Ft. 930 today they sent a text saying a customer ahead of me. Called installation at 10, on hold for 30 minutes wanted to know when they would be by, installers did not respond to service rep. Said they would contact me later today. Around 130 pm tried chat function, he tried calling installers, no luck, they disconnected chat when I wanted to knownif people who bought later were forcing my cancelations. Called empire service dest, spoke to supervisor Jessica. Tried getting a hold of installer. No luck .sit they have until 6. Said I will be at work at 6. Still have heard nothing. It is now after 3. Do NOT USE Empire Today. Service has gone way down and obvious disconnect between installers and sales. Ironically you only have a few days to get your money back but if you can't get it installed... BBB is next, then arbitration. read more

Had an appointment at 8 am today for installation. When the appointment was scheduled, we were told the carpet was in stock. Five minutes before the scheduled appointment, we received a call from the installer stating that they would not be able to install today as the carpet was not in stock. Apparently, they rely on a delivery from Tampa to arrive at 5 am on the day of install and until that truck shows up they really don't know if the carpet is in stock. This was a huge inconvenience as there is other work already scheduled for tomorrow. The most frustrating part of the experience is that the company did not care at all. They figure good customer service is calling 5 minutes before the appointment to cancel. Don't buy from these guys!! read more

Terrible company. Bad service. Promised the world deliver nothing. Do yourself a favor. Don't use them despite their ubiquitous commercials on TV. It's all baloney. read more

I am disgusted with this company. I purchased carpet less than a year ago and already I can feel the padding deteriorating. I talked to several people regarding the warranty and inspection before I could finally schedule someone to come out and look at it. The CS rep suggested I get the carpet cleaned first and that might bring the padding back up. I laughed and said I'm not paying to have my carpet cleaned when it's not even dirty. I was probably told that so they could blame the issue on the cleaning. I have an appointment set and I better not be told they will not cover it. I will keep everyone updated. Wish me luck. read more

Horrible customer service. Ordered carpet for our stairs. Installer shows up with wrong carpet and reschedules for today. Last night I received a confirmation call. All set for today. After no call, I called them to get a window of time they would be here. I had to call 4 different times and finally they said I was not scheduled until 3/3 between 8 a.m. - 6:00 p.m. I paid for the carpet in advance because that its what they said I had to do. Low and behold today they tell me I cannot get my money back. BEWARE OF THIS COMPANY read more

My wife and I wanted to get a quote to do our floors, they stated online that we had to do a free estimate in order to discuss anything. When the salesman came over he at first seemed pleasant, but the moment he finished calculating everything and gave us his total price, his entire demeanor changed. He basically told us that he's more of a "consultant" for Empire and not technically salaried. He only gets paid if they make a sale and that this is more of side gig for him to do. We told him that we would need some time to discuss and would like to get back to him; perhaps later that day. He said he has a one time offer (typical sales tactic) that expires at the end of the day. Then he told us verbatim "Look, I need to make a sale today...." we awkwardly stood there not really sure what to say. I can't recall ever feeling as uncomfortable in my own home as I did that day. He made us feel like we wasted his time even before we could make our decision. After probably the 4th or 5th time of telling him "no, we need time and will get back to you" He said he needs to call his manager and tell him of the situation...again making us feel like we're completely in the wrong for not pulling the trigger on the spot. He was about to call his boss until her rudely says "actually....nevermind, I don't want to waste your time". This place has a terrible model and customer service. Stay away. I'm so happy we didn't use them and will be going with another company that actually cares for their clients each step of the way. read more

I had empire put laminate floors in my entire house, I asked them to remove the hardwood floors before putting the laminate down and was told that this is the way they do it all the time and it would be fine. After 3 months they had to come back and remove the floor in one of the bedrooms, a couple of months after that they came out and removed the hardwood in the other bedroom because of buckling. the installers asked me to call them direct if I had any other issues because it would be quicker than calling the office, so that's what I did when the floor started lifting in the living room. they came out and removed the bad pieces of Parque and filled and leveled with concrete leveling mix. Now the Parque is lifting again and Empire wants nothing to do with it. I have had 3 Professionals look at the damage and said that they should have never installed the laminate over the hardwood because of the moisture from the concrete slab being trapped between the vapor barrier and the concrete. I talked to the regional manager Tim Sherwin and he told me that he would send someone to evaluate the situation and give a quote for a $75 fee. I told Tim about the advice that I received from the 3 pro installers and he said that he would do the same thing over again if he sold me a new floor today( not take up the hardwood). I received 3 quotes to fix the issue but couldn't find the flooring, I called Tim and he said that he would sell me 3 boxes for $125 each $375 total. I was in a spot because no one carries that style of floor but Empire. I paid the 375 More than $7 dollars a foot for flooring that should have been $3.50, Max. I would never have Empire touch a floor in my house again. they took advantage of my situation and overcharged me for the flooring which they should have repaired for free. read more

Epic Fail, My experience is nothing different from the previous reviewers Hyper inflated prices coupled with bogus discount....REALLY 8K for 600 sq apartment. Sales person not prepared, back office no better Missed appointments Carpet literally rotton & falling apart & therefore not installed Tiling not properly estimated for tile removal & therefore not installed Really, gunna start your tile installation at 7pm on Friday night Starting with add on charge for tile removal after the fact?? *******Stay away from this company********* read more

On June 27th their sales rep Joe Klein came to my house to quote me on my floors. I needed tile installed downstairs, laminate upstairs, and carpet in two upstairs bedrooms. At this time I had already taken out the old carpet, so Joe saw the condition my bedrooms floors were in. Plus he saw that downstairs I had laminate floors over existing tile. To install the tile they would need to remove the existing tile. After a lot of back and forth we agreed on $20,000 to redo everything. On the contract it said $21,700. I argued with him for a minute that I was not going to sign anything until it said $20,000. He assured me to not worry about it that he had to file a change order to get the $1,700 removed and it wasn't possible to do that on the Saturday. I was hesitant but signed the contact and paid in full the $20,000 at that time. The next week their tiles guys came out. After looking at the floors for 30 seconds they stated that I needed to pay them an extra $3,500 otherwise my floors would not be raised to the proper height after they removed the old tile. I tried to call my sales rep Joe Klein several times and he never picked up. I paid them the $3,500 because I wanted the floors done properly. They actually did a good job installing the tile floors. Next up was the laminate floors. These guys came out and again, within 30 seconds of being at my house advised that I would have to pay them $400 extra to level the floor in 1 room and fix the risers on the stairs. The sales rep Joe saw the conditions of the floors when I received the quote. He never said anything about needing to level the floors. After some back and forth with the installers I agreed to pay them the $400 and they installed the floors. Finally we get to the carpet installation. The laminate floor guys had already advised the company that they would have to do some leveling of one of the bedrooms. The leveling was the exact same amount as the other room that they had previously leveled. The carpet guys actually brought 4 bags of self leveling. When they went up to the bedroom they were just going to start installing the carpet and do NO leveling. I stopped them and asked what about the leveling. They said that they were not planning on leveling and it would be an extra $750 to level that room. Mind you that the other room that had the same issue was only $200 ($200 of the $400 was for leveling the other $200 was for the stair risers). At this point I was sick of being charged more anytime they did anything. I tried to call their office and was on hold for about 15 minutes before finally just hanging up. I tried speaking with the carpet guys again and they said there was nothing that they could do, so I just told them to leave. I then called in an waited for 40 minutes to finally speak with someone. I advised that I would be happy for them to install the carpets and would even pay them an extra $200 to level the floors because that is what the other room was. They said they would have someone call me within 24 hours to discuss the options. After 48 hours I finally called back as I had not heard from anyone. When I called back they said that they were not going to do the carpet for anything less than $750. So I said I wanted to cancel the carpet, which was for $1,310.63. I spoke with a Carlos T., reference number S000405405, he said I would be refunded within 1-2 weeks. In 3 days I received $327.66 of the $1,310.63. I called in to find out where the extra money is and they advised I was not owed anymore money. After going back and forth with the customer service rep Valerie (ref: 1-4669267621) she said someone would get back to me shortly with more information. After nobody called me for 6 days I called back in. I spoke with Eva who explained that the issue was the Sales Rep Joe never filed the the change form. But she assured me she saw the notes on the account and I would be refunded. After another 7 days (today) I called back in to get the same runaround bs. After speaking with Orlando the call center supervisor (reference number: 1-4694784362) I was told he did not have the power to issue the refund and he could not get a hold of the person who could. He said he left a voicemail and I would get a call back on Monday. I am just sick of the run around and doubt they will ever actually refund me my $982.97. The next step though is going to small claims court to get this resolved. I would never hire this company to do anything on my house ever again. They are by far one of the worst companies I have ever dealt with. I would put them on the same level as Comcast. They just do not care, over bill, and give you the run around in the hopes that you eventually just go away. read more

Find another company! Wish I'd read the reviews before using them, twice. 2 projects, both pushed back more than a week for no clear reason. Once the sales personnel leaves your house, forget about getting support. They're MIA! Thanks Dava and Norm, for nothing. Poor installer shows up at 430pm, solo, and you don't find this out until 4pm. It's almost 7pm now, and he's still here for two closets, and fingers crossed that he repairs the unraveled seam in bedroom, which is only 3 weeks old. This company sucks, but somehow biz is as good as ever. read more

Do not under any circumstances buy from Empire Today! Their prices may appear to be lower but you will regret hiring them! I contacted Empire Today to obtain an estimate to install laminate flooring in an apartment I own. The salesman arrived on time, showed us a selection of available flooring, and measured the two bedroom, two bath apartment. He calculated a price which we said was too high and thanked him for his time. He said he would contact his supervisor to see if he could get a lower price. He contacted us the next day and said he could reduce the price from around $4,700 to $3,900 if we committed right away. We asked him to confirm that the material was in stock and find out when the installation could happen. He confirmed they had the material in stock and said they could come out in a couple of days to do the install. We agreed. He said that we had to pay at least 25% before they could start the install. I had my IRA holder mail a check for the full amount $3,900 to Empire. They got the check and scheduled the install. He sent me a summary of the order after they received the check, and it only had one bedroom listed, and not two. I called to correct the error and the salesman said he would look into it. The installers showed up and began the install when scheduled, but indicated they did not have enough material to finish the job, and they had only been told to do one bedroom. The salesman sent me a change order for $500 for the 2nd bedroom..half the apt was already done so I did not have an option. It then took a week and a half to get the rest of the material to install. It was bait and switch as far as I am concerned. They waited until they had my money and the install had already begun then they told me it would cost another $500. He claims that his software must have left the 2nd bedroom off of the estimate but they quoted us a good price to lock us in and then claimed we had to pay more to complete the job. Crooks is all I can say. read more

Since it is impossible to give them 1/8 of a star, am going to give Empire Today an entire star. On 7/27/2017, we had one of their salespeople come to the house to give us a quote to install laminate in a bedroom. When their quote was double the previous HIGHEST quote, my wife informed the salesperson that their price was out of line with everyone else. The salesperson informed her that with their price match guarantee they would match our lowest confirmed quote. When she produced a quote that we received for a much lower price, the salesperson contacted his supervisor who then authorized him to match the price. We agreed and signed the contract with them. On the agreed upon day, no one showed up to install the flooring. When my wife called to find out the reason for the "no-show," they apologized and made an appointment for the following day. At 7:00 a.m. the following day I received a phone call from Peter King, who claimed to be the Sales Manager of the local office. He informed me that we would not get our installation done because the salesperson had quoted the wrong product and that we would have to pay at least double to get our job done. When I protested and asked to speak to someone above his pay grade, King refused to give me any information to assist me in getting a resolution. After I found the CEO's information online, I contacted him to inform them of the situation. He refused to help and said that he was going to terminate the contract, which he did. I have issued a complaint the Attorney General's office. At this point, I would not want to deal with Empire Today anyway. Beware of their "bait and switch" tactics. They quote a high price, come down to match competitors and try to raise the price or install an inferior product (which Peter King attempted to get us to agree to do.) He claimed that the initial offer should have been for the lower quality product which, if true, would mean that their initial offer was TRULY ridiculous. Buyer BEWARE! read more

So they came out Glade they sent other installers 3 guys from Brazil they were great. And did a very good job in my house.

We used Empire to get LVP installed in the full 2 bedroom apartment. They did an excellent job from booking the job to the finished work. It took 5 days from booking to the finished job and we could not be more thrilled. Thank you empire, it was almost perfect with the exception of cleaning up after. We had tons of dust to clean up but besides that this has been an amazing experience. The floor looks beautiful and we're ecstatic about the new modern and updated look. Thank you Empire. read more

This company is horrible. The guy they sent was completely lost, admitted that the 50/50/50 sale is on one carpet, one floor only. All others are regular price. Refused to measure until he got a sense as to whether I was in the ball park on money. He had the price lists wadded up in a notebook. Slovenly and disorganized. I would never do business with them, even if they were cheaper. read more

Worst company I have ever worked with don't waste your time or $$. They changed my installation date 2x. Several days later each time. My house is torn up, all furniture moved for two weeks.. I asked them to give a date they could guarantee they gave me a Saturday. I changed vacation plans once again they cancelled the day before. They said they didn't have enough installers. I asked to speak to installation supervisor. Deena White, she told the receptionist to tell me there was nothing she could do. I canceled my order. read more

I contacted Empire Today and they gave me a very good price. When they came out and started the job, they informed me, after they removed all carpeting, that my floor was not level enough to do the work. They said it would cost another $2,500 to level the floor first. They almost had me but instead, I canceled the job. I contacted an independent contractor who is currently doing a beautiful job as I write this and he showed me with his leveler, there is absolutely nothing wrong with my floor. Decide for yourself whether to employ them, but I am so glad I canceled that job! read more

Just don't. Find a local company, use Home Depot, Lowe's, anybody but Empire. Getting the carpet installed was a nightmare. First, the salesperson measured the rooms incorrectly, next the wrong carpet was cut, next the installers failed to show up - after I received a phone call from Empire telling me they were on their way. (Empire cannot even give you a time window for installation until the morning of the day installation is planned.). They seem to be just some kind of 800 number clearinghouse between carpet warehouses and carpet installers. Once you put down a deposit, you're at their mercy. read more

these people were a waste of my time. I told the guy that came and asked me the job of putting carpet that I believe we need to get rid of the tile. He said no there is a way to do it over the tile. My house is now turned upside down. The installers came to install the carpeting this morning. The installers told us they could not install the carpeting because the tile needs to be taken out. I called the company and they told me they needed another $1,400 to take out the tile. They cannot give me a discount and they are sorry that the estimator Kevin does not know much about what he does. Now my husband and I have to rent a jackhammer and remove all the tile ourselves. I would never used this company again. Not only that then Seller said that they don't understand why they keep quoting jobs without tile removal. They said this happens all the time. Do not use this company for any of their services. Even after all of this they didn't even want to give me a discount on tile removal. I got my deposit back. read more

his company does not stand behind their products. The carpet they installed only 5 months ago is unravelling and their only solution is for me to spend more money on a new carpet. I will never use this company again read more

Empire is great at sales but installation is ridiculous. The first Time installers forgot the insurance information and the second appointment they cancelled on the day of installation. You cannot have your building let installers In because Empire policy is payment by credit card or cash at installation in person only. No Prepaying. I assume that's because they want to have the installers be independent contractors I just canceled-fortunately they gave me a refund but it was 4 months of wasted time. read more

I decided to go with carpet for my bedrooms since I do love the soft feel on my feet. I was hesitant because of all this issues I read about regarding carpet, allergies & pets. I decided to give them a call, set up a an appointment and see what Empire had to offer. Jeffrey Pellar was my representative. He was very kind and patient, listened to all my concerns, needs and took my budget into consideration as well. I was not sure I could afford the better quality, but he made sure I got the best quality and within my budget. He helped me choose the right carpet taking all my needs into consideration. It is a beautiful soft texture, the pile is not too high or too low it is perfect. In the past I had chosen berber for my bedrooms but was never happy with the feel. My new carpet is gorgeous, looks rich and very expensive. Jeffrey said he was going to make me happy with my decision, and he did everything he said, calling up more than once to make sure the installation went well and then later to thank me for the order and ask if I was happy. It was installed within a week of my purchase. I love the way it looks and feels. Carpet has come along way, if you are looking for carpet, I would definitely suggest giving Empire a chance and, ask for Jeffrey Pellar. One more thing...I adopted a rescue dog recently and was nervous how the carpet and my new dog would hold up. It was time to see if it truly was stain resistant and pet friendly. She's a puppy and a ball of energy, in the beginning she ran through the bedroom to find me with her muddy feet from the yard, my heart sank, minutes later it cleaned up in seconds, I was amazed! I am so proud of myself that I made the right choice, I lived with my last awful carpet choice for 15 years and regretted it everyday...not his time! read more

Don't use them! They don't come next day and when you have an appt 5 days later all of a sudden there truck breaks, manager and salesmen don't give a shit! read more

Update 11/17/16 After (about two weeks ago) a regional manager tried to call my wife, "to make things right". She listen to the message and asked me not to call. She was very uncomfortable with Empire Today and we've since gone to Dolphin Carpet and Tile. We are currently working with them on getting the rooms done. The funny thing is, after this happened I saw an Empire commercial about a happy customer talking about how great Empire is, very funny. I am still waiting for the response I was promised by Tina B. I have to either think Empire was trying to reach out to my wife instead of me for whatever reason they thought it would work. Funny thing is, they had a chance with me. I will let you know if they contact me again. Otherwise, I will go with the my "Buyer BEWARE!!!" and "THIS IS A SCAM! Basic bait and switch. Do not waste your time. We did that for you. comments. read more

Our salesman Adam S. needs to be re-trained. Those are his manager, Patrick D.'s words not ours. Adam sold us a $12,500 vinyl floor. When the contractors arrived they told us that due the build of our stairs this particular product was not possible to install. The only fix was for us to cut all of our stairs molding off and replace it at our own expense (we were offered a $200 discount which we talked up to $300) and our own effort (we had to hire our own contractor). Luckily we were able to hire a neighbor to do the cutting piece of the job, as we'd already prepared for the install by rearranging our entire house. The flooring contractors laughed and told us they were not the least bit surprised as they "always run into surprises with these guys." Hire Empire at your own peril and be prepared for your own surprises. Adam could not offer any solution, "well what do you want to do about it?" were his words as the contractors stood around waiting. We were told to choose another floor ON THE DAY OF THE INSTALL! The salesmen do not care one bit about getting it right, only separating you from your money. read more

Worst experience ever. Carpet not measured correctly so job could not be completed. 3 small bedrooms plus closets took total of 14 hours to install. RUN from these people!!!!!!!! read more

I had an appointment today 12/26/2014 between 12 an 2pm. I waited and they never came and when I called they stated they had the wrong phone number and they canceled the appointment. They had the correct address and email but couldn't show the decency to at least show up not to waste my time or at least send an email. Very disappointed and will be sending out reviews to warn people. read more

Yesterday I googled carpet installation and Empire today came up as next day installation,someone came online to chat she scheduled the appointment for me I made sure that insulation could be done the day after the estimate. My scheduled appointment time for the estimate was between one and three today. I'm sure you know where this is going ...at 3:15 I called he was pretty close he came over I chose the carpet, nice guy , insulation cannot be done till February 14 th he says, My house is up for sale there's an open house on Saturday I wanted this done before that And was promised that on the chat. He said they make commission on every appointment they book and they'll tell you anything. This company wasted my day my estimator said he was going to email his managers he made a few phone calls while he was here no one picked up 2 managers! I told him to go on to his next call and just call me and tell me if there was anything they could do because of what I was promised and he never called. Not one person that I was in contact with that works for this company did what they said they were going to do. I would highly suggest skipping right over them on Google ads because their placement is actually the only thing they have going for them. False advertising as well Uugghh. Empire Today is really bad. read more

October 2017 Total waste of our time. We knew something was fishy when: We asked the salesperson the difference in price per square foot for each of three different laminates we chose . FYI, your choice must be made from only nine laminates offered. To cut to the chase (which this presentation was), the saleperson's first quote was $16,000.00 for what was $32K normally. For frame of reference, we just put down a beautiful, QUALITY bamboo wood floor just three years ago. Due to Hurricane Irma, we need to replace the same square footage from before. Yes, the bamboo floor has already been taken off and taken out. This price was for the flooring and underlay...as the installation was free. . The first thing we did is informed the Empire representative upon arrival was that the only reason we called Empire was for the current 50/50/50 Promotion. We have decided to put down a lesser in quality floor this time as we will be moving soon. feel so sorry for those who aren't well informed and fall for this Unethical, Empire Company. I guess this Empire guy thought we were stupid and believed that without their advertised promotion, we would jump at this offer, figuring it was half of what had to be a $32K floor---from Empire no less!!! read more

Beware of the padding swap! If you order anything other than the cheap/basic/economy padding, the installers won't put it in. Instead, they put in the cheap padding. I didn't pay attention when they installed, but had to cut back some carpet to install flooring and noted that the padding put it was NOT what I had ordered -- I had the premium spill-proof/pet-proof padding. Then the resolution is that they'll replace the padding, but YOU need to move everything out of the room for the installers to replace... or give you $100-150 refund on the "difference in price" for the padding. Which is BS. I warned my friend about it (whom I had referred to Empire) and they were doing the SAME THING, except he caught it the day of the install. But the installers were like, well, this is what the warehouse gave us. We can either install it today or reschedule. My friend was moving in in two days and needed the carpet, so he caved and let them install the crap padding. THIS IS A SCAM. Do not buy from Empire unless you only buy the cheap stuff. read more

91 year old mother ordered carpet from this company, said they would come to Century Village on Saturday. Never got a call about what time. Called them on Friday customer rep said 9 AM. We cleared the two rooms that would have been carpeted, they never showed. By 12 PM, I called and the customer service rep said they are on their way. 2 PM, no-show. Called my sales rep his name is Adam, we are in Boca Raton Florida. He said let me get on it. He said the installer will be there in 45 minutes. At 3:45 PM, the installer shows up, and goes in the home to measure both rooms. He said your salesman measured wrong we don't have enough carpeting to do both rooms. Called my salesman, who said I don't understand, handed the phone to the installer they agreed that the carpeting that the installer had could be put in at least in one room. I said to the installer you will not be paid for this today he said we are leaving.....Why would I pay in full for half of the job? Very unorganized and very shady. So now it's memorial day weekend and my 91-year-old mother is sitting in her recliner surrounded by furniture from both rooms. The promise is they will come back Wednesday. I recommend nobody uses this company ever again. If I could give them zero stars I would. read more

Empire Today, where to begin???!! Don't use them if you don't have to. They started doing interior window treatments, it was a total mess of trying to schedule someone and they no showed several times even after speaking with management. The one guy who did show up finally , well he actually left in the middle of his presentation because he didn't have enough samples !!! read more

This had to be one of the worst customer experiences ever. And after reading some of these reviews, I believe the guy that went to see Matt L. was the same guy who came to see my husband and I. The conversation seems wildly similar. Anyway, we called Empire as we needed to replace the carpet in two rooms. The consultant pulled the same song and dance as he did with some of these other reviewers ... let me call my boss, he can only give you this deal if you sign today, etc. So we did. Fast forward to installation day. I meet the installers at the house and I'm told that I need to pay the balance before they can complete the job. Imagine my surprise as this was never explained to us (and who would pay for a service before it's complete?). My husband spoke with the installer, then with his boss who basically said, "too bad. that's the policy." So then my husband called the sales guy/consultant and he had the nerve to tell my husband, "yeah, I should have told you that. Just pay it." Are you serious? For anyone thinking of calling Empire in the West Palm Beach area, don't. And if Corey comes to your house as the sales guy/consultant, don't let him in. read more

This company is a joke from how the salesman conducted himself (which I won't get into) to the totally incapable man that showed for the install. Empire Today claims next day service; however, they couldn't give me an install date for 6 days, then the day before the install they give you a time frame of 8:00 am to 6:00 pm, they can't even narrow it down to half a day; therefore you have to take an entire day off work. I was scheduled for a Wednesday install, I called several times during the day to get an approximate time they would be there, finally around 1:00 pm they said someone would be there between 3:00-4:00, at 4:00 the installer called to say he would be there in 15 minutes, he didn't show till 5:00 pm, keep in mind, I negotiated a price in which the installer would remove the furniture, around 3:00 I realized he would not have time (it's a very large room), so I hired my 2 neighbors to help me move all the furniture out (some of which had to be put on my back patio), when the installer arrived at 5:00 (I was shocked only one man showed, this is definitely a 2 person job), he said he had the wrong size carpet in his van, also realized he did not have the "special glue" required for this type of installation, therefore I had to reschedule (after taking an entire day off work, and my bedroom furniture is outside), at 5:01 you can't reach anyone to reschedule, so I called first thing Thursday morning and the best they could do was reschedule for Friday, installer calls Friday at 11:00 to say he'll be there in 15 minutes, he showed at 12:15, part of the install was that the floor be cleaned prior to install, the installer did not have any equipment to do such, so I did it. As the installer preceded to put down the tack stripping with the "special glue", which is supposed to take 30 minutes to set-up (harden), he proceeds to measure and cut the 3 thresholds to be put down when he realized he did not have the tool to do so, so I gave him the saw to do so, momentarily I heard this extremely loud banging, I ran outside and he was sawing the threshold on a piece of my furniture of which he took a chunk out of it, I said to please stop, he apologized and said he would fix it (at this point I can't trust that he can fix anything), we went back inside to check to see if the glue has dried, it is still as wet as when it was put down, I called the manufacturer CME Concrete Materials & Equipment to explain what was happening with the TackMaster Adhesive Fast ("special glue"), they proceeded to tell me it had been applied incorrectly, they explained to myself and the installer to take up the tack strips, clean up the glue and reapply with the green dispenser tip that was provided with the glue that my installer choose to throw away instead of using (that's what mixes the epoxy so that it actually works). Then torrential rain begins and I looked outside to see his van back doors were open and he had two windows with no glass, I let him know it was raining, he said that's ok, I reminded him my carpet was in the van and getting wet, then he decided to run out and close the van doors. All the while, from beginning to end as he comes and goes through my front door and sliders, he never once closed it behind him, I finally let him know he was working in my house and not a barn, to please close doors behind him (89 degrees outside). Now that WE have taken up all the tack stripping, he realizes he doesn't have any more glue, so he promises to be here the next morning (Saturday) by 9:00 am, he finally shows at 10:30, which gave me a few hours to clean up all the residual glue around the entire room. I'm now watching every move, because of all the mistakes including him touching my walls, doors, baseboards with glue on his hands (which was almost impossible for me to clean off) and getting glue on the bottom of his shoes and walking through the rest of my house which has Maple hardwood floors (I'm still trying to get that up), Now he's finally putting the carpet down and as he's measuring and cutting, he rolls the carpet over to cut and cuts through to the carpet that is to remain, I had to point this out to him countless times. Also leaving tiny nails all over the floor which I kept picking up and asking him to be careful with the tack strip nails, but it didn't help, he finally finished with the carpet, somewhat cleaned up his mess, never helped move the furniture back in (which was included in the price) and left without fixing the furniture he almost ruined. What should have been a 4 hour job, took 3 full days of my time, aggravation and each day I tried speaking with a supervisor about what was going on, each time you have to explain why you need to speak with a supervisor, then you're on hold at least 22 minutes before a supposed supervisor gets on the phone, they are going to look into it and get back to you, Adam, Carlos and I can't remember the other supervisors names never called back, have yet to hear back. read more

I wouldn't even give them 1 star for the BS I have had to deal with the last few weeks. I ordered carpet back in Oct and had two orders. The first order was installed with no problems the second one we had to postpone because we did not finish construction in the master bedroom. I was told this would be no problem. We'll when I went to have the carpet installed in the first week of January I was told I had to get a new contract and cancel that one. Has worried as I was I was assured the price and everything would be the same. So I made an appointment for the Saturday before I wanted my carpet installed on tuesday... well no one showed up to this appointment or even bothered to call Me....i called empire whom was unsuccessful in reaching the sales man so they asked if I would like to.reschedule and they would give me a 50$ credit....so I rescheduled for Monday and once again no call and no show...contacted the manager in west Palm Beach on Tuesday whom told me would get me an appointment for that day and once again never received a call back!!! It's noe Wednesday evening and I have still not heard from anyone from empire...my carpet which I wanted installed yesterday has still not been installed...i am so ready to give up on this company and their horrible customer service!! I AND I WAS ALSO HUNG UP ON BY A REP EARLIER!! I really want my carpet in my master bedroom to match the rest of my house but am 99% ready to give up on empire and def. Do not recommend them!! First installation was flawless except they didny put a threshold wherr the carpet meets the tile...but all these issues has def changed my mind and I do not plan on ever using them again....stay away!! read more

Misleading sales tactics. Sales person misrepresented the quality of the product and the level of service provided. Numerous emails to Deedra White at the Deerfield office resulted in benign neglect. This company does not care at all about customer satisfaction. read more

Awful experience. Avoid this company. Project took 5 weeks to get a 250 sq ft floor put in. The sales person didn't tell me I needed a permit, although the installers knew it. The permit was tied up with the City for one week. Which means the other 4 weeks, ball was in Empire's court. Empire didn't have contractors registered with the City. I took days off from work to get the permit and pay for the permit myself. Normally the contractor would do this. Installation was supposed to take a full day plus part of a second day. It took 3 full days (by full days, I mean 10 hrs each day). Again I had to take off from work more time than expected. There was constant mis-communication and mis-information between Empire and the installers. The installers complained about Empire too and told me I had overpaid for the job. The people I worked with at Empire over those weeks knew it was an awful experience but no one called me to remedy the situation. Even after the floor was finished, no one asked for feedback. Find someone local and avoid Empire. Not worth the time, $$$ and frustration. read more

Unbelievable lack of professionalism !!! Worse decision ever to contact this company to do business with.. at first did not show up for an appointment or even call.. When we agree on a price the installation was canceled after they have already taken a deposit. A total nightmare trying to contact someone on the phone that could explain why?? Left on hold forever to find yourself talking to a recording afterward.. A total disappointment. DO NOT CALL THEM!! MIAMI.​ read more

My wife & I were looking to replace our carpet for vinyl laminate, so we called Empire after seeing their 50/50/50 sale. A gentleman showed up as promised and provided an estimate - so far, so good. After he left, my wife called me and explained the price and installation timeline, which was fine - I told her to roll with it. Well, no installer phone call the night before, nor a call the day of the installation (I took off work on the intended installation date). My wife ended up calling the sales guy at 9:00 am, who said the installer tried to call us twice the night before the install date, which was absolute BS, as my wife hovered over her phone all night waiting for a call. He then advised he could reschedule the installation for the following Monday, about 5 days later. I told her to cancel the service and get our down payment back, which she communicated to the sales guy. He apologized and said it wasn't his fault, which made it all better - NOT. Since I was already off work, we decided to head to Lowe's and ended up getting superior flooring materials and an installation price about $300 less than the alleged Empire 50/50/50 super sales price. Tip of the day -- Empire blows and I will never attempt to use them again. In fact, if I see one of their commercials with the memorable jingle on TV, I'll change the channel. read more

Horrible Horrible Experience. Do not use Empire. First they can only schedule an install fro 7:00 am to 6:00 pm. Cannot give you an exact time until the day of the install. When that day comes they call to cancel because they do not have an installer. Rescheduled for the following week and they promised the installer would be there between 9:00 am and 9:30 am for sure. I called the day before and they said they never make appointments. The scheduled time is between 7:00 am and 6:00 pm. In July we did a credit app so we can pay for the carpet monthly. This is the day before and they have no record of this except I have all the paperwork in front of me. Signatures, account numbers and they are not going to acknowledge this. Now the renters are moving in on Wednesday and I have no choice but to pay them the full amount so they will do the install tomorrow. I hope it is decent and not a hap-hazard job. I'll let you know. Do Not Use Empire Carpet & Tile. I wish I went with Home Depot! Donna read more