I strongly advise against using this company if quality and long-term support are priorities. After…read moreonly two years, my floors are showing significant wear and nicks. Because the product has been discontinued, there is no path for repair, leaving me with a subpar result. Despite reaching out, I have received zero assistance. Please spare me the automated 'contact us' response and instead focus on standing behind your materials for future customers.

Title: Avoid Empire Flooring at All Costs - A Costly Nightmare from Start to Finish…read more Review: In December 2023, I paid over $22,000 to have my floors installed by Empire Flooring. Within months, I noticed the baseboards lifting from the walls throughout my entire home. A contractor later explained that Empire installed the quarter round too tight against the flooring, causing the lifting issue. When I called Empire in March 2025, they informed me that my installation warranty had expired just three months earlier. Even worse, I had purchased a $2,000 extended warranty, which I later learned only covers accidental damage--not installation errors. Absolutely unbelievable. That alone was bad enough--but the story gets worse. After a kitchen flood damaged about 200 square feet of flooring, I paid $3,600 for repairs. In the middle of the repair, the installation manager abruptly ordered the crew to leave, claiming that my original flooring was installed incorrectly and that my continuous flooring layout violated the manufacturer's warranty--even though Empire themselves installed it that way! He insisted that they would only proceed if I agreed to add five transitions in doorways and an 18-foot transition strip across the middle of my great room. When I refused to accept that ridiculous "solution," they walked off the job. After multiple complaints to corporate, Empire finally offered to replace all my flooring for $10,000 since they no longer carry my original material. I agreed, set an install date, and took off work... but no one showed up. The sales rep stopped responding, and now, as of October 2025, I've lost two days of work and still have no completed floor. I've given this company every opportunity to make things right, and they have failed miserably at every turn. If you value your home, your time, or your sanity--DO NOT hire Empire Flooring. I wish I never had.

David was absolutely amazing and did a fantastic job installing carpet for us…read more I highly recommend and will definitely use him again.

Amazing service! Fast and professional. They're flexible depending on your needs…read more My family's happy with the results

We had Shane at Gator Carpet come out and measure the very next day! He was super responsive to…read moreanswer any question we had! He brought many many floor samples that helped up dial in on the color! It turned out perfect! He already had the color we wanted in stock and ready to go! He stayed in touch the entire time to ensure it was exactly what we were looking for! I would recommend Gator Carpet to anyone looking for tile carpet or hardwood floors in the Jacksonville area!

Don't ever do business with these crooks. They will poorly install your LVP flooring without a…read morevapor barrier in Florida of all places. And after the floors are installed like a DIY project, you tell them from day one there's been cupping and uneven dips in the floor all over. They're gonna tell you it's your problem and offer to correct it at your expense. Literally told me I would have to PAY THEM TO HAVE MY FLOORS DONE ALL OVER AGAIN THE RIGHT WAY. Shane is nothing more than a scammer. He came to my house and instantly saw how poor of a job his guys did and then later tried to blame the foundation of my home. A brand new construction home, might I add. Saying it's a moisture issue. But could never fully explain how it wasn't detected when they did a "moisture test that detected no high levels of moisture. He never addressed why if it was truly a moisture issue, shouldn't that be something that happens over time? Why would my flooring having cupping issues and dips/uneven floors from day one of the floors being installed? Being so naive, I thought floors had to settle. But nope. Just a horrible job from a janky business that doesn't take ownership of their mistakes. Just took thousands of dollars from me and blamed it on my house. Don't ever trust these people. Spend your hard earned money elsewhere.

Matt came out and provided me a very competitive quote to replace my floors…read more He was on time and had tons of different s

My 50 Floor experience has been a nightmare. I purchased carpet for my new home back in April of…read morelast year, and I've been dealing with installation issues ever since! At first, they were helpful in attempting to repair the issues, but since their last attempt was unsuccessful (there are still visible seams in my carpet because their installer cut it too short and attempted to patch it) they have been dodging my calls ever since! I was communicating with Brandon, but it has been two months of attempting to get in touch with him or anyone else that can help, and they refuse to respond. I'm going to give 50Floor until the end of the week to contact me with an acceptable resolution before I file a dispute with the credit card company to get my money back as well as file a complaint against them with the Florida Attorney General Consumer Protection division.

So thankful for Jim and his crew. Within 24 hours they were able to stretch the carpet of 3 rooms…read moreand carpet in less than 3 hours. Reasonably priced and highly professional. Highly recommend.

Mike was able to get out the same day and did a fantastic job fixing the carpet damage caused by…read moresome cats. He was very thorough and the carpet looks the same as when it was first installed. Great job!

Found Jim Ryan Carpet Repair online, www.jimryancarpetrepair.com/…read moreCalled there number 1(904)323-4110. Mike answered the phone, gave me an estimate on a master bedroom closet repair caused by a leak. Needed replacement. Said he could come out that afternoon. Mike and Shawn showed up and did the repairs. Very efficient, did a great job. Mike told me that Jim Ryan and he worked together and Jim had passed away. So Mike gave me a business card of Able Carpet Repair, Mike DeBroux, his number is 1(904)860-9758. Said he has been in the business for 17 years. Again, very happy with his workmanship.

From the owner: We offer carpet installation for times when a repair will not suffice. We also offer specialty…read moreservices that include carpet stretching, carpet patching, carpet to tile conversions and general repairs.

Jonah is the best for carpet repairs! He is quick to call you back and was on time! He repaired 5…read morerooms of carpet that needed to be stretched due to poor workmanship. He knows exactly what he's doing and guaranteed his work for 3 years! Thank you, Jonah! You're the best - a true Christian man who does honest, reliable work!

Jonah is BEST in class for carpet repair! He is a true professional in his field with over 30+…read moreyears in service. He will tell you that he learned firsthand from his dad, that was good enough for me. He called me right back after leaving him a message and came on time to the appointment we set - his work was phenomenal and very reasonable. He repaired a 6" x 6" piece of carpet in the center of my bedroom, and you can't tell it's not part of the original piece. No need to call around, Jonah is the man! (904) 476-1476

Visited the store with the intenti on of getting an…read moreestimate, but we walked out with the impression the representative was not interested in our business. I did call around 45 minutes later and got no better results. Dissatisfied and disappointed.

We had a great experience with Mike and his company installing a new floor in our sunroom. We got…read morea few different quotes for the work, including from Mike who came out to look at the space on a Saturday afternoon. Mike's wasn't the lowest bid, but it was the only one without contingencies, and the only one which stated up front that his crew would remove the old tile floor, repair any underlying issues with the subfloor, and level it before installing the new luxury vinyl planks. Plus we felt comfortable after meeting him about the plan and the quality of the materials/work. It took about two weeks after signing up to get the planks ordered/delivered, and then set a time to do the installation. A two-man crew showed up around 8:30 a.m., gave me some updates along the way to show what was happening (and ask some important questions I hadn't considered, like which way the new planks should run), and they finished installing the flooring and the quarterround by about 11:30 a.m. Everything looks great, and we are very happy.