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    Empire Today

    1.5 (2 reviews)

    Services - Empire Today

    Carpet installation

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    Empire Today

    Empire Today

    1.0
    (16 reviews)

    I had a very disappointing experience with Empire Today. My appointment window was between 11:00…read morea.m. to 1:00 p.m. No one showed up, and no one called to let me know there was a delay or issue. At 2:00 p.m., I called to find out what had happened and was told that the salesperson had noted that I was "not at home." That is completely false. I work from home and was here the entire time waiting for the appointment. Later, I received a call from the service/sales manager, who said he had spoken with the salesperson and was told that he had called me. That is also untrue. I received no phone call, voicemail, or missed call from anyone at Empire Today. This experience was extremely frustrating and a complete waste of my time. Because of the inaccurate information and poor customer service, I have no interest in rescheduling my appointment. I expected better communication and professionalism.

    Title: Avoid Empire Flooring at All Costs - A Costly Nightmare from Start to Finish…read more Review: In December 2023, I paid over $22,000 to have my floors installed by Empire Flooring. Within months, I noticed the baseboards lifting from the walls throughout my entire home. A contractor later explained that Empire installed the quarter round too tight against the flooring, causing the lifting issue. When I called Empire in March 2025, they informed me that my installation warranty had expired just three months earlier. Even worse, I had purchased a $2,000 extended warranty, which I later learned only covers accidental damage--not installation errors. Absolutely unbelievable. That alone was bad enough--but the story gets worse. After a kitchen flood damaged about 200 square feet of flooring, I paid $3,600 for repairs. In the middle of the repair, the installation manager abruptly ordered the crew to leave, claiming that my original flooring was installed incorrectly and that my continuous flooring layout violated the manufacturer's warranty--even though Empire themselves installed it that way! He insisted that they would only proceed if I agreed to add five transitions in doorways and an 18-foot transition strip across the middle of my great room. When I refused to accept that ridiculous "solution," they walked off the job. After multiple complaints to corporate, Empire finally offered to replace all my flooring for $10,000 since they no longer carry my original material. I agreed, set an install date, and took off work... but no one showed up. The sales rep stopped responding, and now, as of October 2025, I've lost two days of work and still have no completed floor. I've given this company every opportunity to make things right, and they have failed miserably at every turn. If you value your home, your time, or your sanity--DO NOT hire Empire Flooring. I wish I never had.

    Gator Carpet and Tile

    Gator Carpet and Tile

    3.8
    (24 reviews)

    We had Shane at Gator Carpet come out and measure the very next day! He was super responsive to…read moreanswer any question we had! He brought many many floor samples that helped up dial in on the color! It turned out perfect! He already had the color we wanted in stock and ready to go! He stayed in touch the entire time to ensure it was exactly what we were looking for! I would recommend Gator Carpet to anyone looking for tile carpet or hardwood floors in the Jacksonville area!

    Don't ever do business with these crooks. They will poorly install your LVP flooring without a…read morevapor barrier in Florida of all places. And after the floors are installed like a DIY project, you tell them from day one there's been cupping and uneven dips in the floor all over. They're gonna tell you it's your problem and offer to correct it at your expense. Literally told me I would have to PAY THEM TO HAVE MY FLOORS DONE ALL OVER AGAIN THE RIGHT WAY. Shane is nothing more than a scammer. He came to my house and instantly saw how poor of a job his guys did and then later tried to blame the foundation of my home. A brand new construction home, might I add. Saying it's a moisture issue. But could never fully explain how it wasn't detected when they did a "moisture test that detected no high levels of moisture. He never addressed why if it was truly a moisture issue, shouldn't that be something that happens over time? Why would my flooring having cupping issues and dips/uneven floors from day one of the floors being installed? Being so naive, I thought floors had to settle. But nope. Just a horrible job from a janky business that doesn't take ownership of their mistakes. Just took thousands of dollars from me and blamed it on my house. Don't ever trust these people. Spend your hard earned money elsewhere.

    50Floor

    50Floor

    1.8
    (15 reviews)

    Matt came out and provided me a very competitive quote to replace my floors…read more He was on time and had tons of different s

    I wish this could be a NEGATIVE rating…read more This was my first time having hardwood floors installed and this company will be the last time I use them if I ever want flooring work done again. I have an elderly mother who is having difficulty lifting up her feet so when she walks she drags her feet. These people installed hardwood floors and initially left the transitions undone because they didn't have the right materials. After waiting for weeks for them to finish the work, then finally came and installed transitions that are a tripping hazard. After installing these current transitions my mother's walking is getting worse and she is becoming more apprehensive in going from room to room, they were contacted to see if there is something they can do to correct these walkways. I got a call from Kim which I couldn't answer right away and in less than 30 seconds I called her back but then she sent my call to voicemail. I left a message but she never called back, I had to call her again. Her tone was of COMPLETE annoyance. I sent her a picture of the height difference and she told me she would get with the installation manager to see what could be done. After a couple of days no communication from her so I reached out. Left a voicemail but she did not return my call so I texted her the next day to remind her that I reached out to her the day before. She then sent a message stating there is nothing they can do. I asked her if they would recommend something that would keep my mom safe from falling. No RESPONSE. THE OVERALL MESSAGE IS THAT THEY ARE NICE AND HELPFUL UNTIL THEY GET THE FINAL PAYMENT. I hope a better company puts them out of business.

    Empire Today - flooring - Updated August 2026

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