I live in a house with me, my husband, 2 dogs and 2 hairless cats. I don't mind sweeping and…read moremopping and I clean my counter tops after I cook and my vanities and toilets once a week. I needed the heavy/deep cleaning done. I was very specific when I sent out a Yelp request that I needed the inside refrigerator done, windows done, inside of stove cleaned, and a "deep cleaning" I needed somebody for a heavy duty deep clean and was hoping for a monthly relationship. I will say Liz and her husband showed up early and began to work. I work from home so I let her know that when she was ready to come into my office let me know and I took the dogs outside and put them in their crate. They were here for a total of two hours, and they started to pack up. At that point, I started to walk around and look at things. The inside of my kitchen sink had not been cleaned, not a single one of the three spare bedrooms had been vacuumed, the dining room table had not been cleaned, there is a flower vase on a black cork protector, that had not been picked up or wiped as I saw debris on it, and the windows and the door in my bedroom were not cleaned. Since these were things I immediately noticed I pointed them out to her and she called her husband back in and did these items. I went around AFTER I paid them and they left, and took the photos I attached. When you request a DEEP clean you would expect the items get done. I posted photos of items, with descriptions of what they are, but I will also point out here what was not done -top of coffee pot had hair and dirt -coffee spills still on counter -towel my cats sit on on my desk was not shaken off (cats eat up here in office and should have been shaken off and debris then vacuumed off of floor. -tub in master bath not cleaned -microwave key pad not cleaned -door frames not wiped down or cleaned -inside fridge not cleaned -one of spare bedrooms not vacuumed -shelf that is open with dishes on it in kitchen not even wiped around open areas - inside of stove not cleaned -chairs in bedroom and coffee nook area covers (which are just blankets) not vacuumed or even taken off and shook off to remove dirt / debris etc -Top of washer and dryer in laundry room not cleaned -windows to interior doors not done -windowsills not wiped down -inside of refrigerator doors and handles not cleaned And this is just what I am able to take photos of. I wonder if the laundry room was even mopped? I am not sure, but this was a huge let down.

Liz and her team were very fast in their response time for a quote. They arrived early and got to…read morework. They were professional and quiet which is important because my husband and I both work from home. They stayed 2 hours and cleaned the bathrooms, floors and kitchen area. I haven't had time to keep up with house work with my busy schedule so this will definitely put me back on track in feeling like my house is clean. Great price and they added in some cute details on the toilet paper roll which makes me feel like I'm at a hotel.

My dog had a blow-out the morning after I gave him a doggy Christmas treat from PetSmart. It was…read morenot a pretty site. I used my Bissell cleaner which helped get most of it out of the carpet, but not all. I jumped on Yelp and found Chem-Dry. I called and the owner was available to come out within a few hours to clean my carpet. What a life saver! Once he arrived he explained that he would not be using my water for the cleaning, like most carpet cleaners. His company's process uses more chemicals than water. This allows the carpet to dry within a few hours. The other advantage, he explained, is that the chemicals he uses do not stay behind in the carpet. When chemicals are left in the carpet this causes the carpet to get dirty faster as the chemicals attract dirt. My carpet looked and smelled great after he finished! And the carpet dried pretty quick too. His company has a guarantee that if the stain comes back within 30 days, call them and they'll come out and clean it again. That's a pretty good deal!

So I was in a search to get the carpets at my place cleaned. Having a 3 year old and my wife's toy…read morepoodle who doesn't seem necessarily fond of using the bathroom outside wreaked havoc on my carpets. I initially chose this place because we share the same first name, which I thought was pretty cool. So we made the appointment for a Saturday, and they showed up on-time no problem. Even called my wife to let her know they were on their way. After doing a quick square-footage measurement, they quickly got to work. Now my place isn't that big, roughly 1300 sq ft. But it is upstairs and downstairs, with the stairs being carpeted as well. They were very quick, yet thorough in their work and were finished within an hour. Carpets took about another hour or two to completely dry. Zachary's Chem-Dry definitely did a stellar job, too. Virtually all of the stains were removed, included a red doggie vomit that was hidden under the sofa. I was surprised they were able to get that one out! So, if you're in the market to get those carpets cleaned, I would recommend giving Zachary's a shout. Very reasonable prices, and quick service means I will definitely be coming back.

Less than professional "customer service". My appt was to be between 1-3. Two hour window,…read moreright????? At 2:36 I sent an email asking if they were on their way. 2:38 got a call to tell me they were running behind. When I asked why they didn't call at 2:00, was told "at 2:00 they were on time".......... They were just leaving a job and this professional stated they would be on their way. By her estimation they would arrive in 36 minutes (even though they were over 50 minutes away!!!) Did I want to wait (more than I had already waited?????) What would have happened if I didn't text????? How about spending less on advertising and more on professionals???????? Need I say I am NOT USING stanley steemer..........

Do not use this branch. It is franchised and run under the Stanley Steemer name. I had a cleaning…read moredone for a rental property and the door was knocked off the hinges. I provided pictures of the door both before it was broken, and after it was broken from my tenant. They sent someone out to "fix" the door but when they realized they couldn't do it they said it wasn't them who broke it in the first place and left. Somehow, they sent a crew to fix it and then realized they could not and in that time they decided it was no longer them who broke it. The kind woman working on the phones actually said to never use their service again and hung up! She claims she was being "cussed at" and I reminded her it was a recorded line to play it back if she felt that was true... There are plenty of carpet cleaning services in Jacksonville, I would highly recommend someone else. And the phone operator is more than happy to tell you to use someone else's services as well!

Orlando was the tech who came out and cleaned my carpets, he called and said he finished the other…read morejob a little sooner than expected and would It be ok to come early, he did a quick assessment and got right to work, my carpets have never looked better, thank you Orlando

Wow!!! OxiFresh is the most impressive, quietest, and greenest carpet cleaning company out there…read morehands down!! Sean and his team are truly caring, passionate, and knowledgeable with years of expertise! Not to mention they are local and Veteran owned. I had the most pleasurable carpet cleaning experience with Sean and his attention to detail was phenomenal. I was conducting Zoom meetings while my carpets were cleaned and me and my family, including my furry friends , didn't have to leave the house and my carpet was dry in a matter of a couple of hours. I would highly recommend Sean and Oxi Fresh for any of your carpet cleaning and hardwood floor cleaning need!! They've earned my trust and a customer for life!

from the moment the technicians came to my house, they started providing excuses as to why they…read morewouldn't be able to get the dog stains out of my carpet. In addition, I asked them if they used Oxsee clean and they said they wouldn't touch that stuff. Very confusing. when they left, there was no question there was some improvement but within seven days, the carpet was as bad as it was when they arrived. The results of their cleaning do not match what they say they can accomplish. They charged me $200 for one room and we're finish their job within 45 minutes. I could never recommend this company to anyone.

Very professional and courteous. Robert was my technician. He was very friendly. He focused on the…read moredetails and made sure I was happy with the finished product. He was fast and efficient. Overall, he did a great job cleaning my carpet. It looks and feels clean but doesn't have that strong chemical odor you get with some carpet cleaners. I would definitely recommend Oxi Fresh.

We bought a groupon that allowed us to get a discount on cleaning. They did a wonderful job! The…read morecondo we rent has really old and worn carpet. Their cleaning took years off of the look of the carpet! Stains that I had given up on were GONE! They even breathed new life into the heavily worn areas! Highly recommend this service!

I booked A&C Carpet Cleaning for three rooms of carpet cleaning and all of my tile cleaning…read morethroughout the the house. Booking was easy and convenient for me and my work schedule. They followed up with an email to let me know what I needed to do pre-arrival. The technician showed up on time and prepared. He explained everything he was going to do and the potential outcome for some problem areas. He was thorough and did an exceptional job, I was extremely pleased and he got stains out I never thought could be removed. I will use them again and highly recommend them for their services. The price was great too! No gouging like previous experiences with other high end carpet cleaners. Thank you and keep up the good work.

Will from Honor Carpet Cleaning did a very good job in helping me get rid of the cigarette smell…read morewith our townhouse. The price was reasonable and they were able to respond quickly with my questions. They even went above and beyond to make sure everything is good. Will definitely recommend them to my friends.

Don't buy this guy's Clipp coupon. I did and can't use it because it's for a minimum of 4 rooms…read more I only have 3, and they are small. The owner wouldn't honor my coupon and just do my 3 rooms which would be less labor, time, and carpet shampoo for the same price. In other words, he'd do 4 rooms for $49, but NOT 3 for $49. I guess I'd have had to pay MORE for less rooms. I'm not at all surprised at the bad reviews.