Good bagel. Bad systems. Ordered "The OG" with bacon. I thought the sandwich was great. Especially the fresh bagel and double egg. Coffee is lavazza, which I know some aren't a big fan of but I am, so I liked that. The ordering/paying system seems odd and creates opportunities for punch points. Also the big on the CC prices? read more

Great place. Great sandwiches, really fresh. Terrific service. Daniel and Kevin are super helpful and provide outstanding service. I highly recommend. ​​​ read more

I love this place, it has great food and the staff is amazing. Kevin is really funny and always trying to help. definitely will be coming back. read more

Asked for egg and cheese bagel but they added a lot of bacon, I'm vegetarian so couldn't eat it.

I literally cannot imagine a place worse than this. Some of their employees are beyond rude. They are slow, lazy, stand around talking instead of working, don't pay attention when taking your order and then get it wrong, and when they get an ingredient wrong, instead of correcting it, they blame it on something else. A lot of times there's a long line of people waiting, and employees just standing around talking and not taking peoples orders . And if you place an order on the app in advance, forget about it, you will probably have to stand around a long time before you are able to get it. The menu is OK, it's really too bad they don't have better management because if they did, it could be a nice place. Goto Harrison bagels instead. read more

I think I genuinely hate this place. The feeling is surprisingly profound, deep-seated. Between the bagels and coffee drinks, I'm not accustomed to paying these inflated rates; they're bagels and coffee. The convenience and service are simply not worth the price. Do not recommend. read more

Bagels are solid. Best in the Harrison/Mamaroneck/Larchmont area. The staff needs a better system. The menu has too many complicated and time consuming options. The shakes and juices take forever. Getting five people/orders through could take 20 minutes or more. Coffee is TERRIBLE. Please make a change. It's shockingly bad. The vig on credit card sales doesn't feel right either. I understand credit fees, this is the wrong way to deal with it. Seated area could be nice. However, often the music is too loud and, sometimes, inappropriate for bagel shop in the morning. The bagels keep me coming back. read more

Stopped in here for breakfast and got the California wrap. It was packed with flavors and tasted great. They have many good healthy options.

This review is for the new Larchmont location. What a disappointment. First of all, there is no flow. Can't tell where to order, where to wait, etc. Ok, not a huge deal. But when I order a bagel with cream cheese, I want actual cream cheese on it, not som skimpy layer that barely covers the surface. It's too bad because the bagel was kind of decent but I had to go home and put my own cream cheese on it even though I had just paid for it. Probably won't be back when the new Bagels by Sofia opens. read more

Empire Bagels - Harrison - This is a toasted Bagel with Cream Cheese. What's missing??? Cream cheese!! - Sandwiches Near Me - Harrison, New York

Been going here for a whille now.. Order constantly screwed up.. Takes forever for a simple Order to be done. Yesterday was the icing on the cake.. Got 4 bacon egg and cheese sandwiches on Rolls.. The rolls had all MOLD on them I came back got my money back and that's the end of it. Last time!! read more

No matter how many times I place an order where it be online or in person it's never right. I keep giving them a try but not after today.

Several reviews mention the same thing but I'm going to say it again. The service (attitude + efficiency) is horrendous. This is the case every single time you go here. The quality of the food is extremely inconsistent and seems to have gotten progressively worse over the last two years. Highly recommend going to either Jerry's or Hand Rolled Bagels. This place is absurd. read more

I am sick to my stomach. I ordered a pastrami panini. It took them the usual 15 minutes to make it. It was $14 then I tipped on top of that. The panini was beyond REVOLTING the "slices" of pastrami that they loaded in to the sandwich were 90% heavy viscous FAT , 8by the time I got thru pulling all of this vile stuff off of the meat ( by this time the entire thing was a wet mess,) there were 4 slivers of actual meet. I guess the person making it was either blind or just didn't care what she served the customer. Upshot I paid $14 plus tip for 1/2 pound of disgusting greasy fat. ( which I stuck back in foil wrap and returned to them.) Don't go.minus 5 stars read more

The Dobbs Ferry Location advertises 10 vegan options - which they have none of. The gluten free bagels are stale and inedible. The staff is under trained. read more

Great bagels, service and the coffee is so delicious. I am always greeted with kindness every time I walk into that shop. They also have very good salads that are made daily and taste amazing. read more

Clean store with friendly staff. Many choices of bagels, toppings, sandwiches, muffins, etc. Lavazza coffee is served and appreciated! Retro Americana TV pics surround space. Nice place for a family breakfast read more

Empire Bagels - Harrison - AYYYYY... - Sandwiches Near Me - Harrison, New York

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Zero. Almost 9 dollars for 3 pieces of ham and 2 pieces of cheese. Not a sandwich Empire. The ham was disgusting. The bagel wasn't even redeeming. No character whatsoever. How this place is busy is beyond me. The staff are nice though. Give them that. read more

The food was very tasty and fresh. It was our first time there and when we are in New York again we will definitely stop by.

The layout of the store is kind of confusing. You don't go straight to the cashier; you have to go to the right of the counter first to order and then pay at the cashier. I am pretty sure many people make this mistake because the cashier working there was one eye roll away before directing me to the other side. There were no signs indicating where a customer should go. The employees sounded exhausted and were kind of rude/unfriendly. The bagel was nothing spectacular- and the coffee tasted watered down. Not worth visiting- go to the bagel shop across from CVS instead. The people are much nicer even though it's cash only. read more

I am generally a 5 star reviewer. I love to give businesses their due and support them, especially local ones. Sad to say this place deserves the opposite. Do not order from here. It will be a horrendous experience with rude team members, order mess ups, refusal to take responsibility. It's a wreck. read more

Go someplace else. Food is ok and staff is horrible. Service level is apathetic, staff barely cordial and on a really good day slow service.

Love their bagels and coffee!! The only thing is they get my order wrong every single time!!Luckily I'm not one to complain but I hope they will pay better attention to their service when taking orders. It's kinda frustrating because I enjoy their food but unfortunately have to rate lower for their attention to service. read more

Check what you ordered before you pay. I have been in this place 3 times so far, and every time they try to charge me for something i did not order. Like a buttered role or and extra muffin and even two eggs when i ordered one on a bagel. The staff acts like you bothering them when you walk in. Begals are good, but i have had better. read more

This place is the worst. Rude and lazy staff. You wait outrageously long times for the simplest orders. Don't go here!

my favorite bagel place around! bacon egg and cheese is my go to order!! tastes great and is amazing

Empire Bagels is my go to spot and Harrison. The food and service is always on point.

Bagels were pretty good. They were more airy and bread-like. I prefer a heavier bagel but overal they were good. Cheaper prices than other bagel shops around but the egg sandwiches were smaller and less satisfying than I would have liked. read more

Make sure you have a solid 3 hours if you want to eat here! This place is possibly the slowest place on the planet and it makes no difference if you calls ahead or even if you're the only one in the store. Only 2 stars bc the food is good but workers are rude and your order is never right read more

I just waited 25 minutes for a bagel with cream cheese that I never got because my order was completely forgotten about. Not the first time this has happened at the Harrison location. The bagels aren't worth how terrible and slow the service is, you're better off going to Hand Rolled Bagels in Rye or Harrison Bagels up the street. read more

Horrible service!! Didn't make my complete order. Checked it in the car and went back in to say one of the bagels was missing. Hesitant on their part. I brought the bag back in and showed them. I waited an additional 10 minutes for a bagel and cream cheese- nothing crazy. Will never go here again. Service with an attitude. Go ANYWHERE else! read more

this place is horrendous. nasty people behind the counter with an attitude. yes, they do get your order wrong pretty often. never coming here again read more

Service is not great, food is okay, but the reason that I felt compelled enough to come here and leave a review is that the worker fraudulently added a tip for themself on my credit card after I left the store. That was the last straw for me. read more

The bagels are excellent and we love their chicken cutlets. They make them fresh when you order, so call ahead if you are in a hurry.

This place has terrible customer service. I've given them 3 chances so far. The first time the staff was not attentive to me - they were doing a lot of chatting with each other instead of promptly taking orders and getting people their food. The second time I ordered to pick up at a certain time and the food wasn't ready. I had to wait 30 more minutes for them to complete the order. And because they rushed the food was not good at all. The third time I ordered for pick up and they gave my order to someone else before I got there. Also, if you want to just pop in to get a quick bite, bring a book with you -- ridiculously long wait times. read more

Menu is way too big for the staff to keep up with in store and online orders. The bagels are good, the coffee is average, the service is not great. read more

Food is good and has a lot of options, but customer service sucks. I worked in the food industry so I understand how it goes and am always patient and give chances, but this was unacceptable. I placed an order over the phone (knowing if I went in to order it would take a long time) and when I got there, waited over 10 minutes at the register to even interact with someone. One girl complemented my nails, then walked away. another was standing there and I said hello to get her attention and she said hi and then walked away quickly, and another asked me to move out of the way so they can help another customer, then when that transaction was finished, immediately bolted away from the register. I had to call out to someone behind the deli stand to ask them to help me. Again, I understand if it was busy, but there were maybe 5 people in there and what seemed to be more staff than that. If you want to come here, be prepared to wait a while! read more