This dealership was amazing and the workers had superb customer service! I came in for my first car experience and Rob was the one to take care of us! He was absolutely amazing, patient, and overall super helpful and taught us a lot. Would definitely go again, these people are great :)) read more

Michael Bardolasa did an excellent job in helping us find the car we needed. He is professional, knowledgeable and very attentive in helping his clients find and purchase the vehicle they want. read more

I came in a week ago looking for a nice SUV. I was in touch with Michael the salesman, he is a super breath of fresh air when it comes to salesman. He helped guide me into getting the car I wanted all the way. No pressure at all! I'm very satisfied with the service and vehicle that I purchased. I definitely will recommend to family and friends! read more

Have had this car for a little over a year and have had nothing but problems. Have spent over 3k on this car in under 11k miles. it still has things I need to fix. So far I have replaced; Serpentine belt, supercharger belt, both idler pulleys, crank pulley, motor mounts, oil cooler leaks. all of this in 11 thousand miles!!!!!!! crazy just to add on to this I would love to message you more about this, because none of that was mentioned when i purchased the vehicle! thanks ! read more

The vehicles here are overpriced to begin with. Then to pile on , they hit you with additional fees and charges. TTL is expected. Not the antitheft thing you dont want or need, and the prepare for sale fee. I am not paying extra for you guys to do what you are supposed to do any way. There is an air of arrogance here too. Not the only game in town read more

This is not the car buying experience I am accustomed to. Part of it was superb while the rest was not at all desirable. This is more of a machine operation than a business. Everything is run by rules and regulations. When a representative is there to help you the entire experience is based upon the size and organization of the business. If you come to see a vehicle you have found on line it will take up to 5+ minutes for the agent to bring it to you. If you want to test drive more than one vehicle then prepare to spend your day at Emmons. Once you decide to purchase a car be very sure you have done your research. Many vehicles ore overpriced and there is no easy negotiating for a fair price. The strength of the dealership is inventory. Almost everything is available there. If you agree to finance your new vehicle hold onto your wallet. Interest rates are not 5% necessarily even if your credit score is stellar. The entire experience from purchasing to financing is signing one legal document after another. I am happy so far with my overpriced purchase but I will never ever subject myself to the experience of purchasing a vehicle at Emmonds Autoplex. read more

Michael Bardolasa is truly a rare car salesman. I saw him rushing and busting butt to make sure he care of everything I needed. He's a genuine person and will 100% go the extra mile for you. Low pressure salesman, very welcoming. Finance team was very kind too. By far the best dealership I've ever been to. Thank you Michael for my new civic!!! read more

Emmons Autoplex - Honda civic - Car Dealers Near Me - Webster, Texas

I took my truck there for repairs after an accident. Right now. I was followed by a place of mechanical issues, and one of the owners asked to pay half of part of the problems telling me he was not responsible for the body shop that was located inside his establishment I've paid over $12,000 for repairs and my truck has rusted through where they performed repairs and still rattles down the road to this day. I don't know about car sales, but I will tell you that this place is dishonest. read more

If you are in the market for a pre-owned auto , Emmons should be at the top of your list to visit. I worked with Steven Verizzi. Next time I will come here first even though it is 1 hr drive, they have a large selection of autos with low miles, visually appealing, and best of all the customer service was great. I felt they were upfront on everything and respected my time. I did not feel pressured to buy anything I did not need or want and they did not waste my time like they do at other locations when sales has to get a manager involved. I came in to test drive 2 cars left with one and Steven was a pleasure to work with. I learned this establishment has high standards on what they sell. After finance department visit, Steven was there to great us and send us off on the road to new adventures in our new pre-owned auto. read more

I wish I never got this Honda pilot from this place. Ever since I've had it, it's one issue after another. Horrible experience for me and haven't been at peace with this vehicle since driving off with it. read more

My wife and four-year-old were with me and we all had a great experience at Emmons Autoplex. We were welcomed and introduced to a sales rep quickly. We considered two vehicles and were able to test drive both. We purchased, sold our vehicle and financed through Emmons with ease. They have a kids area that worked well. I was introduced to Kevin and was impressed with his knowledge of the industry and ability to navigate us quickly through the sales process. I enjoyed working with Kevin. So much so that I would make Emmons my preferred dealership for used cards because of Kevin. I'll add that Emmons prices were very reasonable. I felt confident in what was being offered. If you like no haggle, one price shopping experiences Emmons is a great place. read more

Steer clear of Emmons Autoplex. The cars are drastically overpriced and the inspection process is a joke. I bought a car that had a clutch fail in just three days, and they refused to help, claiming it was my problem. Their final inspection is clearly nonexistent, and they tack on all sorts of unnecessary fees. Save yourself the headache and money. I'll be taking my business to a more reputable dealer like Auto Nation from now on. This place is a complete ripoff. read more

They add on anti-theft and their dealer services which almost comes out to $1000 by law this is not a requirement and they are making the customers pay for it and they said because they have the best prices 300 miles around. They are not willing to take off those added items from the drive out price of the car. It's a good thing that you are here because the Google reviews are lies.. read more

Michael was extremely helpful in getting me squared away with a car. I was not pressured but well informed Every step of the way. 10/10 experience and wish I could buy a car from him everyday. read more

We had such a great experience with Michael! My husband reached out about a truck and he was so quick to respond, kind and accommodating! We drove 4hrs and he had the truck ready for a test drive! Would absolutely refer him to our friends! read more

Buyer beware! $1000 in hidden fees isn't even the worst part. Independent inspection showed missing body panels and hidden damage. Emmons refused to fix any part that "you can't see without getting on the ground". Terrible people. Terrible business. Run away. read more

The dealership advertised a vehicle for $15,999, but when I received the purchase order, there was an extra $497 charge for VIN etching. I told the salesperson, Scott Hinton, I didn't want that service, but was told multiple times that I had no choice -- "the price is the price." They refused to sell me the car at the advertised price unless I paid for the add-on. This is a dishonest and deceptive business practice. I was ready and willing to pay the full advertised price, but they tried to force an unwanted service on me. Buyers should be aware that their advertised prices are not what you'll actually pay. read more

Usually I hate car shopping. We had went to 3 car dealers before Emmons and we were promised many things but did not deliver up to our expectations. We were sitting and waiting for hours. But Emmons was quite the opposite. Emmons said what the meant and delivered at a reasonable price for a car we could afford! We were at ease, no pressure and we didn't wait long to get results. They handled business quickly and we love the comfort and ambiance of the place and there were Star Bucks coffee and snacks available to us while we waited. Our salesman- Steven Verizzi was so helpful and attentive to our needs. He made car shopping a pleasant experience. Steven went over and beyond to help us find the perfect car for me! Overall we enjoyed a car shopping experience and will refer friends and family to shop at Emmons. Thank you! read more

From Sales to Accounting, the whole team is AMAZING!!! The EASIEST, FASTEST, and BEST car buying experience I've EVER had!!! From the time I walked in to the time I left, Steven Verizzi took care of ALL questions and issues I had. They don't pressure you. What you see is what you get. HIGHLY recommend it!!! read more

We just purchased a vehicle from Steven Verizzi at Emmons Autoplex! Steven was an amazing person to work with, he is knowledgeable, he takes his time he isn't pushy, and he's upfront and honest. He spent the whole day with us answering our questions and didn't seem to mind at all. The process was smooth from start to finish and I would definitely recommend this establishment and I will do business with them in the future!! read more

Very satisfied with Emmons autoplex. Steven Verizzi was the man.! I was directed to him from one of my personal clients and we both live an hr away from the dealership so that speaks for itself. He was very helpful & straight forward with what's sold there at Emmons and nothing hiding in the shadows. He took care of us & we had a great experience getting my wife in her new car today (1/6/26) we drove out of there with a 2020 Ford Explorer and we're loving it so far.! Will definitely continue to shop for our future vehicle purchases there at Emmons as they have a huge selection of well kept cars and low miles & you definitely can't beat the prices as me and my wife shopped around and can confirm on that.! Once again thank you Steven for your attention and great assistance. read more

I am a past customer. Do not go here. They are not honest or respectful to their customers. After buying a car from them 5 years ago and discovering all types of paint issues under a wrap I was told that was on me. I was unlucky lucky and I was hit in minor accidents and the paint that was falling off was in the damage areas so the people who hit my car had their insurance pay to paint the car. Fast forward to a couple weeks ago when we thought, we bought the car from them, let's see what we they will offer a bluebook value car at $18900 at. Its a 2017 c300 4matic luxury package with zero mechanical issues, new brakes, new rotors, new engine mounts. It did have two rims damaged and a sun roof that would open the shade but not the sun roof. The rims were priced at $185 each and the sun roof was two plastic guides that cost about 1100 to install and repair. Inside clean and minor scratches on outside. So, we go in with all the info and we sit for just shy of 2 hours. At an hour and 30 they apologize and only then tell us its going to take a bit longer. Then the guy comes in and offers us $8k knowing we had an offer in hand from carvana for $11k. My wife and I were pissed that we wasted that time and we left. The manager that we bought the car from called us and apologized and offered us the $11k. We exchanged better words and I said that is fair and I'll get back when we can. Then my father in law gets put into the hospital and will now be in hospice and so we came back a bit over 3 weeks and again sit with the same salesman. The manager wasnt there, but we let them know the story and they said great, let's get you in. We wait 20 min and the sales guy comes back and says they are going to now offer us $10k. I looked at the guy as if it was a joke. So then he gets his manager. He says...we'll the markets change yada yada bs. I told him thats bs and give us our keys and I would make sure to spend what I get fairly on the car on advertising and marketing showcasing how the bs their supposedly valuable customers. This place has no honor and their word can't be taken seriously. Maybe that prior manager, but that was the most disrespectful experience I have gone through. Emmons is crap. Do not go there! Update. Went down the street to Thiscar.com and they offered the $11k on the spot. TY Thiscar.com for being fair and honest and free of bs. read more

It was my first time going into a dealership this month and eduardo ramirez greeted me with good hospitality, I felt like I was in good hands the whole time I was there. He knew how to help a first time buyer like me to narrow down a perfect car. Overall good experience. read more

Big dealership and they expect you to walk the entire lot to look at their vehicles. No golf carts available. I wonder how they get by with this when it comes to Americans disability act. Might have to just turn this one over to somebody!! read more

I would NEVER do business with Emmons. They wanted to play games concerning my car value. They asked what I wanted and when I said no idea the salesmen get upset. When I asked to tell me what my car is worth, the salesman continued to press did what I wanted for the vehicle. I continue to say I have no idea. All they want to do is play games and cheat people. read more

While visiting Texas, I came across a vehicle I wanted to buy from Emmons Autoplex in Webster, TX. With zero luck, I tried for two and a half days to get a salesperson to call me back. Choose wisely before shopping here. That said, the ladies in Guest Relations were always polite and very quick to respond. It's not their fault salespeople don't call customers back. read more

I went to Emmons Autoplex to look at a 2006 Toyota Tundra. Exterior Color Natural White Interior ColorTaupeOdometer121,963 miles Fuel Economy16/19 MPG City/Hwy Details Transmission Automatic Drivetrain4x2EngineV-8 cylVIN5TBET34176S547265 Stock Number48026 Upon inspecting the vehicle, I noticed some discrepancies to include a leak from both sides of the engine on the valve cover gaskets. So, I brought it to the attention of salesman as well as the manager. They told me that they would have one of their technicians look at it Monday. And this is the conversation via text message that follows: (From the salesman) -Morning Mr. Langford this is Eduardo with Emmons Autoplex, I'm following up on your recent visit, my tech look a the vehicle and confirmed it was not a leak on the truck , it was only seepage due to the year of the vehicle, we proceed to wash and clean the area to verify and its all good to go, let me know if you are still interested. (Reply) - No, I am not interested because I know for a fact that my son and I both watched the dripping of the oil off of the valve cover area. Your tech calling it a seepage is ridiculous. I was a mechanic in the Marine Corps for 8 years and know that seepage is just an area where moisture is present. Now, if you look in the skid plate and see the collection of oil, this is not caused by "seepage " it is caused by a leak. It's hard to find good, honest people anymore in this world. I will definitely not be returning to Emmons but will ensure that I leave an appropriate review. (In conclusion) Make certain that if you intend on looking for a used vehicle that you do your due diligence and spend some quality time inspecting the vehicle prior to purchasing or (have a mechanic look at it if you are not sure). read more

The old bait and switch. I went to look for a specific car on June 29. The lady at the front desk looked it up and said oh that truck has been on hold since May and someone has put a down payment on it. I said so is the truck for sale and she said no it's not for sale. I said why is it still advertised as if it is for sale? The lady replied so others can look at it in case they want to buy it. I said OK I would like to look at it to buy it and she said you can't. It's not for sale. I then asked her why it's still listed and she said that's just what they do. On the way out I asked two of the salesmen who were lounging around if this is typical and they said, yes it always happens. Pretty crappy service I'd say. Look elsewhere people!!! read more

We recently bought a new vehicle from Emmons Autoplex after finding a vehicle on Cars.com for sale. We sent an email via cars.com to check the availability of the vehicle we were looking at but since it was after hours we had to wait til the next day to contact them. They opened at 10am the next day so we called around 10:15 and started speaking with someone. During the phone call we were told that our account was locked and that we needed to speak to another salesman. That person got on the line and promptly told us that the vehicle were looking at was being test driven at the moment....*eye roll*....and that he would have to call us back. *big eye roll* We are 4 hours away from this dealership and we are obviously interested in this vehicle seeing as we called 15 minutes after the open time. Finally the guy calls back and says that the person test driving left to get some lunch and needed more time to decide if they wanted the vehicle....*another big eye roll*.....finally got online application done and started our trek down to pick up our new vehicle. I mean leave the dramatics for your mama, we are not interested in games. Although they were playing their car salesman games, we love the truck and it was cleaned up really nice. We were able to get most paperwork done online so when we got there to pick it up we didnt spend a lot of time there at all. We did a test drive and a look over and threw up the dueces...back home we went. Long day! only 4 stars because of the games... read more

Emmons Autoplex - Car Dealers Near Me - Webster, Texas

Terrible customer service. They are either understaffed, undertrained, or don't care about their customers. they will make you wait hours, then not even do what they said they were doing during the wait. read more

DO NOT SHOP HERE!!! They give you a price on a car then tell you later that they are adding another $1100 for dealer costs!!! I have been in sales for 40 years and this is the dishonest bait and switch I have ever experienced!!! read more

I'm no expert on false advertising, but let me tell you my experience with Emmons. Searching for a vehicle for my young son, I found an older Ford Fusion listed for "$9,999.00" and the website stated, "No Haggle Pricing". I started the process of purchasing the vehicle when Emmons comes out with an additional $1500+ onto the price of the car and I was like WTF? "Oh, it's anti-theft etching that you cannot reject and this much for document fees and this much for inventory fees" and more and more Bull-Ship. I told them to GTH because I'm not paying BS fees and their "No Haggle Pricing" is exactly that, Bull-Ship!! So, what do you think? False advertising in their pricing, or what? On another note, what's up with all the jacked up pricing on 10 year old cars with +/- 100K miles? Seems to be price gouging. I must contact my lawmakers in Austin and complain. read more

The no haggle price is a misnomer. You will find in the "Dealer Notes" buried in the middle of the fine print that they add on almost $1,000 for anti-theft etching and Dealer Services. They then tell you that every dealer does it and try to make you feel stupid for not wanting to pay it. Having been in sales, I know that these feels are just extra profit for the dealership. When I suggested they just add those "fees" to the price, the sales person said then no one would come in. It's classic bait and switch, but they have taught everyone to spout the "it's on the Web site" when pressed about it. I'm very disappointed that Emmons is just another stereotypical used car lot. Their "No Haggle" pricing is a misnomer. If you are ok with paying extra non-value-added fees, then good on ya, but as for me, I'll skip Emmons. read more

I drove an hour and 10 to see 8 cars at various dealerships. When I arrived here they said it's unavailable to be seen. I'm like it's listed online? I have cash and I'm ready to buy. Can I just look at it. Finally convinced them to let me see it. I had questions on some operations and the sales rep was in his office helping another customer. I get dealers want productivity but my times valuable and if service is bad in the front line it's bad all the way through. read more

first off Bryce deserves a raise & promotion!! He went above and beyond to make sure i was able to have the best experience possible with my first purchase, there was a little miscommunication but Bryce worked everything out for me i greatly thank him and appreciate that i was able to deal with him. read more

Be careful of these people! 3 days of no response on an issue. Finally, when I ask the front desk phone answering individual why there is no response, no phones getting answered.... he just giggles....like... no big deal... read more

AVOID!!!! Was paid to give a 5 star review initially, see below. I bought, should have walked away, a car on the holiday weekend. It broke down not 4 days after purchase. Had to have it towed and was charged almost $1k total for towing & repairs; Emmons claimed was "inspected", yet they did NOT even change the oil. After leaving a blunt review, Gary calls me, he only offered to pay for the broken part IF I left him a 5 star review. It has now been over 2 months & I have still not received the registration or license plates. I have called several times to ask the status and after about 2 weeks, I finally had someone with a brain realize it was delivered to a wrong address. Emmons answer was for me to go to my local tax office & get my registration & plates. My contract shows I paid them $335 in TT&L and they STILL can not do the job they were paid for. AVOID!!!!!! Buy a new Kia for 20k instead and had zero hassles. read more

After ten days of waiting for them to get back with me, I gave up. I honestly can't even remember how many times I called and was told a salesperson would get back to me. I was ready to buy a particular SUV that day. They must sell a lot of cars to be able to ignore potential customers like myself. I have read here in YELP that it is a common problem with Emmons Autoplex. read more

Checked in at desk...waited almost 30 min for a salesman. Bryce finally came, pulled the vehicle we came to look at and left. We test drove by ourselves which we liked. Upon return, asked to do the paperwork and look at a few cars for comparison. Bryce kept leaving us to tend to other shoppers while we were waiting for paperwork. We did our research and were prepared for the no haggle price and the add on fees. Decided to speed things up and use their financing because it was getting late in the day and went on a whim so we didn't have our pre-approval. We also talked about cash pay, and check vs wire transfers. Bryce finally returned with paperwork and said to just fill it out and leave it...he will get back with us in the morning. Dude rushed out the door to leave before we could even make it to our car. Ok fine...you have a life too. Next day...we reached out via text. Ghosted. Again at lunch time. Ghosted. Called and asked for another sales guy...was given to a nice female...she said she would get manager approval and get back with us. Busy work day continues...no call back, GHOSTED AGAIN! Leaving work at 4, headed to dealership...call up there and the receptionist says..."oh that car is in a test drive!" What??? I'm buying that car?? Speak to the manager...he says..."Sorry! 1st come 1st serve!" What in the actual what? Pretty sure we were 1st being there yesterday. Then the manager reports they haven't even processed our paperwork...if the car doesn't sell...he will let us know and we could move forward. We are literally one mile from the dealership to come sign papers and had cash payment in hand. Manager calls us back and said car SOLD!!! We were in total shock...that we had literally been closing on the car for the last 24 hours...with assistance from the salesman or the manager... Then the manager had the audacity the Agree "yep! It's a bad look...this was a bad way to do business. Sorry!" My teen just got a lesson in life on his 1st car purchase. Unfortunately it wasn't a good one. If you want to go somewhere where no one cares if you buy the car or not, doesn't want to process your paperwork, and sells the car right from under you...this is your place! Happy car shopping! read more

I had a chance to purchase a vehicle from Emmons. First off, it was like pulling teeth to get someone to give me a call or reach back out. I felt like I was sell them a car the number of times I reach out with no response. But I ended up getting them to reach back out to me. I really put up with this because the vehicle they were selling was reasonably priced and had a great one owner carfax history. Anyways, they are a no haggle dealership when it comes to the price of their vehicles. The price online is slightly misleading because they add security etching and misc dealership fees that almost add $1200 to the price on top of TTL. But even with that I thought the price was reasonable. When I arrived I did have a chance to negotiate my trade in. I didn't like the fact that the "value my car" section on their website is not really something they follow. But I was still able to get more than I was offered from Carmax and Carvana. Make sure y'all are ready to negotiate because Greg is a good negotiator (it's his job). At the end of the day I probably could have gotten a couple hundred more but I had a set number in my head and I got to that number with my negotiating skills. I did have an inspector go to the dealership and inspect the vehicle. To the credit of the dealership they were willing to address all issues that were pointed out within reason. Overall, the customer service is not great and the sales process is very transactional. During my test drive the salesman was on his phone texting and didn't make an effort to have a conversation so I had to start the conversation. If you care about that stuff then this is not your dealership. But if you are just trying to buy a car at a reasonable price and feel like fell like you are a just a number and another sale then this is your place. Personally, I don't care too much about customer service (although it is nice to have) unless I feel like I am being disrespected. If you aren't disrespecting me then we can move forward. Would I go back to this dealership? I would if the car price makes sense. I would only recommend for the price. read more