SERIOUS OF LACK OF CUSTOMER SERVICE! Purchased a used…read moreconvertible from them. Rear window failed during test drive but we agreed to a price & dealer agreed to fix. Repair took 3 weeks during which I had to push communication. We went to pick up, finalized contract and left only to discover that window still wasn't sealing. Dealer called a week later and stated that since credit report had changed in MONTH since run report, finance company was demanding more $$ down. We went back to dealer and put another $1,000 but were then treated like 2nd class people with Finance director even referring to us as 'high risk'. I raised window issue and was told to make an appointment and they'd repair. Took 10 days to get appointment. While there we requested car be washed since was 4th 70-mile trip to dealer. Received lots of pushback on request and was treated like we were snobs for requesting. No one even offered to say goodbye when car was done. BAD SERVICE!

Zero stars would be too good for these people. THIS IS LONG, BUT PLEASE READ TO THE END! I ordered…read morea new truck from them late last year. I went over the order with their "finance manager," Bernie, and agreed to a price. Several months later, Bernie called and said the truck was delivered to the store and ready to go. We arranged to meet the next Saturday to take delivery. I took it out for a test drive, during which time, he told me he had been with Yaklin for several years and what a great guy Yaklin was. Back at the dealership, we sit down to do the paperwork. As soon as we sit down, Bernie tells me the price went up $500 from the originally agreed on price. I should have walked out right then, seeing they weren't dealing in good faith. But, I had waited months for this one to get delivered, and it might be even longer to get another one built. So I sucked it up and agreed to the price increase. They then seriously lowballed the trade on my old truck, but once again, they sort of had me over a barrel. We went through all the paperwork, and I wrote them a check for the agreed on amount and took delivery of the truck. Five days later, after the check had cleared, Bernie calls and demands that I come back and give them another $5000+. They had made a mistake and wanted me to pay for it. I told him I had paid exactly what they asked for, without even attempting to haggle, and I had no intention of paying another cent. Shortly thereafter, the General Manager, Brandon, called and made the same demand. I explained again that I had paid the full contract price, and they had cashed the check. Contract complete. He stated that they would not register or title the vehicle until I paid. I explained that they could not do that under Texas law and that I would file a complaint with the Attorney General if they failed to do so. He said he would get with his management. I never heard from him again. After 90 days, I filed a complaint. The AG's office pursued the complaint and forced them to provide title and registration about 30 days later. When I went to get the plates, Bernie confronted me and stated that he had had to pay the $5000 out of his own pocket. I told him that some times you make mistakes and have to pay for them. In the following months, I received lawyer letters threatening to sue me if I didn't pay the $5000. Eventually, they did, in fact, sue me. I tried to offer a settlement, just to make it go away and to keep me from paying more than it was worth in lawyers' fees. They rejected a 50/50 split. Their lawyers told me that Mr. Yaklin had told them that he had lots of money and he would spend all he needed to to make me pay this. He told them that they felt like I "took advantage of a new sales associate." Pretty ironic coming from a car dealer who literally does it to their customers every day. I spoke to several lawyers who all said I had a very strong case, but you always stand a chance of losing, and if I did, this would cost much more than $5000 to litigate. I eventually settled for the $5000. I am aware of at least one other case where they sued a buyer because they screwed up the paperwork, and the buyer was forced to settle. They had months to prepare the paperwork and complete all due diligence, but they think that I somehow "took advantage of them." You never expect much integrity from a car dealer, but these scumbags bring it to a whole new level. STAY AWAY! AND TELL YOUR FRIENDS!

I just finished buying another vehicle from Gulf Coast Ford. It was the usual great experience I…read morehave come to expect. Very friendly, very helpful and very professional. Never any regrets in dealing with Gulf Coast.

Bad service department, no communication at all. Save yourself the aggravation and headachesread more

My service tech has always been a wan named Abby for my 2020 Chevy Silverado. I do not buy my truck…read morefrom there but they have helped me through this long fairing process with this truck. There prices have been fair and I do like the app now to approve or deny service with what needs to get done. I get to pick and choose what I want done. I am satisfied with them and it's hard to find a dealership in service that takes time to make sure you are all good. would definitely recommend

Dropped off my husbands truck for a tune up. Never called about the vehicle to update us, we had to…read morego in person to inquire about it days later. They did not have a phone number for us. Fast forward to after the tuneup the truck was driving funny. Took it back to see what is going on and should be under warranty, and AGAIN NOONE CALLED US FOR ANYTHING!! Had to go IN PERSON AGAIN they said the transmission is bad even though they LITERALLY just had it!! NOW ITS BEEN THERE 3 WEEKS AND NOONE BOTHERS TO TELL US ANY UPDATES! WHERE IS OUR VEHICLE?!?

Everyone at Gulf Coast Toyota has been amazing to work with, especially Cynthia and Alex! Out of…read moreall the dealerships we've been to, this has been the best. They went out of their way to make our experience great.

I'm extremely disappointed with my experience at Gulf Coast Nissan. I have a brand-new Nissan Rogue…read morethat is less than a year old, has fewer than 36,000 miles, and is still covered under warranty. Despite this, when my vehicle needed to be serviced, I was told that the dealership could not provide me with a loaner vehicle because they simply "don't have any loaner vehicles available." I find this completely unacceptable. When you purchase a brand-new vehicle and it has an issue that requires warranty service within the first year of ownership, you expect the dealership and manufacturer to stand behind their product and make the process as convenient as possible. Instead, I'm now left without transportation while a nearly new vehicle is being serviced for an issue that should be covered under warranty. What makes the situation even more frustrating is that this isn't an older, high-mileage vehicle. My Rogue is less than a year old and still well within its warranty period. Customers spending thousands of dollars on a new Nissan should not be left stranded simply because the dealership does not have a loaner vehicle available. This experience has been extremely frustrating and has definitely affected my confidence in Gulf Coast Nissan and the level of customer service I expected when purchasing a new Nissan. I expected much better support, especially for a vehicle this new and still under warranty.

They have a great selection of well maintained used cars and are super friendly. I bought a Jeep in…read moreDecember and have had both one problem! I would definitely recommend them for your next car

If there was a zero rating, I would choose it, but I have to default to one star because that's the…read morelowest available. This place is such a rip off. These people are shysters. They're your slimy used car salesman. Whatever you do do not engage with these people they want your money and that's all. They bait and switched and lie. The deceptions is their key to business. They try to force a maintenance plan for $1500 on you and when you tell them you don't want it they don't care. I walked out without being ripped off and went to a second place to look for a car, and I made the purchase because they were honest and not deceptive like these conniving thieves. AutoPista speak to one another in a language that no one can understand their value for price paid is overstated. Whatever you do do not do business with these people you'll pay for years and regret it

Serviced my c8 vette . Very professional. I would recommend. A shuttle service is also available if…read moreyou may need to be transported somewhere in the Lake Jackson area during your service appointment.

Horrible fu______ing dealership. Mainly dealt with son of the owner which was in finance…read moredepartment. First, they took over the loan process from my credit union. I'm sure they got a kick back. Then he tried to sell me ever freaking accessory when I was using the GM discount. The salesman wouldn't hardly even get involved because this is the son of the owner. The way they operate there they won't be in business in five years.

I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

I dont normally leave reviews, but the team at Motors On Wheels definitely earned! I was in the…read moremarket for a used vehicle that was reliable and priced well. I am naturally skeptical of any used car dealership even more so one that has so many high ranking reviews. I didn't initially believe it and thought they were fake. Boy was I wrong! Joad (Sales Manager) & Zuri (Sales Agent) do business the old school way. They stand behind their product, no B.S. Bait & Switch, and take care of their customers to no end! They offer a 7-day warranty on there vehicles and dont just sell you junk that you have to be worried about breaking down the minute you roll off the lot. They sold me a solid business van for my fleet, that had low miles and it was the cheapest priced vehicle online in the entire country. They are in business for the long haul and understand the importance of reputation. They treat people with the upmost respect regardless of price on car, like some other dealerships. Motors on Wheels went above and beyond for me to make sure I was 100% satisfied with the esthetics and mechanical integrity of my vehicle, which gave me peace of mind! Never experienced this level of customer service and professionalism from any dealership, not even the big manufacturer dealerships. They earned my business for life. I will be purchasing all of my future business vehicles from them!

I took my jeep in after the dealership wanted $1,000 just to take my trans apart…read more.. Patrick gave me options for repair and was able to fix and upgrade my jeep way cheaper than the dealer... like a $1000 cheaper... finally a honest and fair auto repair guy Thanks

Ernesto G. I recently purchased a 2024 F150. THANK YOU to…read morethe Yaklin Team in Richwood; J.D., J.J. and Bernie, these guys took good care of me. I had done my research for over 3 weeks and their Drive - out offer was far less than other FORD Dealership's offer locally and in the Houston area, which included a 7/84 warranty! I had a terrible experience with my 2017 F150 being serviced at another FORD dealership and this had been the 2nd and last time, I had reached the point of dissatisfaction, horrible customer services from these other guys. What made it even worse, to be treated in this manner when I had been a loyal customer for over 7 years! Three to four weeks to do a 4-day repair, and to leave with my engine light on, due to their incompetence, Yaklin repaired it in 1 hour! However, on the day I walked into the Yaklin FORD dealership I was made to feel welcomed, and the sales staff were all courteous. They made it a point to introduce me to their Service manager, Justin Fowler, he assured me there would be no worries and his team would be more than qualified to handle any of my new truck's servicing, and he gave me a sweet Yaklin cap! Great job Yaklin Team! These guys treated me so well on the very next week my wife purchased her a new 2024 SUV from J.J. and the Yaklin Team! FORD IS THE BEST IN TEXAS AND YAKLIN FORD IS THE BEST IN BRAZORIA COUNTY! Respectfully, E.G. Brazoria, Tx.

Zero stars, I took my F350 there because the AC wasn't blowing ice cold. After having it there for…read moreseveral days and not working on it, I was able to pick it up and then immediately began having issues with starting. I looked under the hood and whoever had been under, there had leaned on fuel tubing and other things that were bent over or outright broken. After calling out the service manager he offered me a discount and I told him that just proves that he knows how screwed up my truck. I think that's why they had to change their name from Bobby Ford to Yaklin because they are the epitome of the dealer reputation/addage: "that vehicle may not come in with a problem, but it better leave with one". Don't trust them with your vehicle/assets of any kind.

Copied from my Facebook post…read more Andrea and I normally don't post purchases like these, it's a little bit "look at us", but after being yanked around at so many dealers, these guys deserve a shout out. That is all. Classic Auto Group Galveston No MVA, no unwanted dealer add ons, no BS Let me tell you, this is the first time in 40 years I can say I have enjoyed a car buying experience. Thanks Mike for your referral to Classic Car Group in Galveston. Folks, go see Mick down there. They have 6 different brands, and they treat you right. I'd wish I'd known about them earlier.

I'm leaving this review in the hope that it prompts real improvement. The service department has…read moreconsistently struggled with customer communication, and unfortunately my recent visit shows those issues haven't been resolved. We brought our car in early morning for brake pads. It is now the next day, we still have no update. We've been calling for over an hour with no answer from anyone in the service department. Delays on repairs can happen, that's understandable. But not communicating with customers, especially when they're without a vehicle, creates real problems for work, school, and daily responsibilities. This isn't the first time I've run into this with the shop. After avoiding the service department for several years, I was hoping things had improved. It seems the lack of competition in the area has made it too easy for these issues to continue. I genuinely hope leadership takes this feedback seriously, because better communication alone would make a huge difference in the customer experience.