Zero stars would be too good for these people. THIS IS LONG, BUT PLEASE READ TO THE END! I ordered…read morea new truck from them late last year. I went over the order with their "finance manager," Bernie, and agreed to a price. Several months later, Bernie called and said the truck was delivered to the store and ready to go. We arranged to meet the next Saturday to take delivery. I took it out for a test drive, during which time, he told me he had been with Yaklin for several years and what a great guy Yaklin was. Back at the dealership, we sit down to do the paperwork. As soon as we sit down, Bernie tells me the price went up $500 from the originally agreed on price. I should have walked out right then, seeing they weren't dealing in good faith. But, I had waited months for this one to get delivered, and it might be even longer to get another one built. So I sucked it up and agreed to the price increase. They then seriously lowballed the trade on my old truck, but once again, they sort of had me over a barrel. We went through all the paperwork, and I wrote them a check for the agreed on amount and took delivery of the truck. Five days later, after the check had cleared, Bernie calls and demands that I come back and give them another $5000+. They had made a mistake and wanted me to pay for it. I told him I had paid exactly what they asked for, without even attempting to haggle, and I had no intention of paying another cent. Shortly thereafter, the General Manager, Brandon, called and made the same demand. I explained again that I had paid the full contract price, and they had cashed the check. Contract complete. He stated that they would not register or title the vehicle until I paid. I explained that they could not do that under Texas law and that I would file a complaint with the Attorney General if they failed to do so. He said he would get with his management. I never heard from him again. After 90 days, I filed a complaint. The AG's office pursued the complaint and forced them to provide title and registration about 30 days later. When I went to get the plates, Bernie confronted me and stated that he had had to pay the $5000 out of his own pocket. I told him that some times you make mistakes and have to pay for them. In the following months, I received lawyer letters threatening to sue me if I didn't pay the $5000. Eventually, they did, in fact, sue me. I tried to offer a settlement, just to make it go away and to keep me from paying more than it was worth in lawyers' fees. They rejected a 50/50 split. Their lawyers told me that Mr. Yaklin had told them that he had lots of money and he would spend all he needed to to make me pay this. He told them that they felt like I "took advantage of a new sales associate." Pretty ironic coming from a car dealer who literally does it to their customers every day. I spoke to several lawyers who all said I had a very strong case, but you always stand a chance of losing, and if I did, this would cost much more than $5000 to litigate. I eventually settled for the $5000. I am aware of at least one other case where they sued a buyer because they screwed up the paperwork, and the buyer was forced to settle. They had months to prepare the paperwork and complete all due diligence, but they think that I somehow "took advantage of them." You never expect much integrity from a car dealer, but these scumbags bring it to a whole new level. STAY AWAY! AND TELL YOUR FRIENDS!

Real bummer of an experience. Went to look at a truck they've had 52 days after they told me it was…read moresold, THEN called me a few hours later saying "it's available if you'll pay XXX otherwise we have a deposit and it's not available". I've included some of the texts about it. Sounds really sketch. IF someone else has a deposit on this truck (I feel like that was just some push tactic) I would be infuriated being played with like that. After we get there there is clearly coolant on the oil cap. We found out it's under powertrain still so I can sort that out independently of Yaklin but I found it bothersome they didn't seem to care. As shown the back up camera intermittently doesn't work. That photo is from the sales associate who helped us as he verified it wasn't working. And the left headlight is cracked in two spots. I'm not certified for state inspections but pretty sure it can't go out like that and that would have been nice to know. What really miffed me is this addendum garbage. $700 for "nitro". Nitrogen in the tires requires a $1300 machine and it's literally atmospheric air that is free. Most places charge $50 for this. Wheel locks that are $24 for the exact ones on Amazon, and window tint that is clearly the window tint that was already on the truck as it was worn. I'm all about profit but come on. Also the center console has a bunch of goo that could easily have been removed had someone cared. Makes me wonder what other surprises this thing has for the next owner which won't be me. I feel kinda bad leaving a review like this, but hopefully someone sees it and can shop smart. Sad that there is so much opportunity to do business the right way, then there is this. I'm sure the guys in service and the owner appreciate the lack of capitalization of the factory powertrain still in effect on a potentially decent job awaiting for whatever cause of the coolant covering the entirety of the oil cap as shown in the photos, again, verified by dealer employees, to which their manager replied "I'm not fixing anything". Then again they were proud of "new owners". Maybe this is how they run the show. A reply from the seller could potentially be very entertaining here.

Mike at Gulf Coast Ford was honest, gave me a fair price and was so kind. He knew I was coming with…read morea baby and had everything ready for me when I got there to pick up my Bronco. Fastest car buy ever. I also went to 3-4 other dealerships within the same week. Had lots of issues with them telling me a price then I drove all the way there for them to up the price. I was getting very frustrated and almost just gave up, Mike did not use any of these tactics and for that I will continue to shop with him and at Gulf Coast Ford for future purchases.

Bad service department, no communication at all. Save yourself the aggravation and headachesread more

Dropped off my husbands truck for a tune up. Never called about the vehicle to update us, we had to…read morego in person to inquire about it days later. They did not have a phone number for us. Fast forward to after the tuneup the truck was driving funny. Took it back to see what is going on and should be under warranty, and AGAIN NOONE CALLED US FOR ANYTHING!! Had to go IN PERSON AGAIN they said the transmission is bad even though they LITERALLY just had it!! NOW ITS BEEN THERE 3 WEEKS AND NOONE BOTHERS TO TELL US ANY UPDATES! WHERE IS OUR VEHICLE?!?

I don't know where to start. So many problems started appearing with the 2024 Chevy Silverado. It's…read moreonly been the 7th day since I bought it, and it's been difficult to get help. I definitely don't want it. I know that once I fix it, I'll have the same problems later. At least they should replace it. A lot of money and they don't help.

Everyone at Gulf Coast Toyota has been amazing to work with, especially Cynthia and Alex! Out of…read moreall the dealerships we've been to, this has been the best. They went out of their way to make our experience great.

I'm extremely disappointed with my experience at Gulf Coast Nissan. I have a brand-new Nissan Rogue…read morethat is less than a year old, has fewer than 36,000 miles, and is still covered under warranty. Despite this, when my vehicle needed to be serviced, I was told that the dealership could not provide me with a loaner vehicle because they simply "don't have any loaner vehicles available." I find this completely unacceptable. When you purchase a brand-new vehicle and it has an issue that requires warranty service within the first year of ownership, you expect the dealership and manufacturer to stand behind their product and make the process as convenient as possible. Instead, I'm now left without transportation while a nearly new vehicle is being serviced for an issue that should be covered under warranty. What makes the situation even more frustrating is that this isn't an older, high-mileage vehicle. My Rogue is less than a year old and still well within its warranty period. Customers spending thousands of dollars on a new Nissan should not be left stranded simply because the dealership does not have a loaner vehicle available. This experience has been extremely frustrating and has definitely affected my confidence in Gulf Coast Nissan and the level of customer service I expected when purchasing a new Nissan. I expected much better support, especially for a vehicle this new and still under warranty.

They have a great selection of well maintained used cars and are super friendly. I bought a Jeep in…read moreDecember and have had both one problem! I would definitely recommend them for your next car

If there was a zero rating, I would choose it, but I have to default to one star because that's the…read morelowest available. This place is such a rip off. These people are shysters. They're your slimy used car salesman. Whatever you do do not engage with these people they want your money and that's all. They bait and switched and lie. The deceptions is their key to business. They try to force a maintenance plan for $1500 on you and when you tell them you don't want it they don't care. I walked out without being ripped off and went to a second place to look for a car, and I made the purchase because they were honest and not deceptive like these conniving thieves. AutoPista speak to one another in a language that no one can understand their value for price paid is overstated. Whatever you do do not do business with these people you'll pay for years and regret it

Serviced my c8 vette . Very professional. I would recommend. A shuttle service is also available if…read moreyou may need to be transported somewhere in the Lake Jackson area during your service appointment.

Horrible fu______ing dealership. Mainly dealt with son of the owner which was in finance…read moredepartment. First, they took over the loan process from my credit union. I'm sure they got a kick back. Then he tried to sell me ever freaking accessory when I was using the GM discount. The salesman wouldn't hardly even get involved because this is the son of the owner. The way they operate there they won't be in business in five years.

I dont normally leave reviews, but the team at Motors On Wheels definitely earned! I was in the…read moremarket for a used vehicle that was reliable and priced well. I am naturally skeptical of any used car dealership even more so one that has so many high ranking reviews. I didn't initially believe it and thought they were fake. Boy was I wrong! Joad (Sales Manager) & Zuri (Sales Agent) do business the old school way. They stand behind their product, no B.S. Bait & Switch, and take care of their customers to no end! They offer a 7-day warranty on there vehicles and dont just sell you junk that you have to be worried about breaking down the minute you roll off the lot. They sold me a solid business van for my fleet, that had low miles and it was the cheapest priced vehicle online in the entire country. They are in business for the long haul and understand the importance of reputation. They treat people with the upmost respect regardless of price on car, like some other dealerships. Motors on Wheels went above and beyond for me to make sure I was 100% satisfied with the esthetics and mechanical integrity of my vehicle, which gave me peace of mind! Never experienced this level of customer service and professionalism from any dealership, not even the big manufacturer dealerships. They earned my business for life. I will be purchasing all of my future business vehicles from them!

I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

I took my jeep in after the dealership wanted $1,000 just to take my trans apart…read more.. Patrick gave me options for repair and was able to fix and upgrade my jeep way cheaper than the dealer... like a $1000 cheaper... finally a honest and fair auto repair guy Thanks

Ernesto G. I recently purchased a 2024 F150. THANK YOU to…read morethe Yaklin Team in Richwood; J.D., J.J. and Bernie, these guys took good care of me. I had done my research for over 3 weeks and their Drive - out offer was far less than other FORD Dealership's offer locally and in the Houston area, which included a 7/84 warranty! I had a terrible experience with my 2017 F150 being serviced at another FORD dealership and this had been the 2nd and last time, I had reached the point of dissatisfaction, horrible customer services from these other guys. What made it even worse, to be treated in this manner when I had been a loyal customer for over 7 years! Three to four weeks to do a 4-day repair, and to leave with my engine light on, due to their incompetence, Yaklin repaired it in 1 hour! However, on the day I walked into the Yaklin FORD dealership I was made to feel welcomed, and the sales staff were all courteous. They made it a point to introduce me to their Service manager, Justin Fowler, he assured me there would be no worries and his team would be more than qualified to handle any of my new truck's servicing, and he gave me a sweet Yaklin cap! Great job Yaklin Team! These guys treated me so well on the very next week my wife purchased her a new 2024 SUV from J.J. and the Yaklin Team! FORD IS THE BEST IN TEXAS AND YAKLIN FORD IS THE BEST IN BRAZORIA COUNTY! Respectfully, E.G. Brazoria, Tx.

Zero stars, I took my F350 there because the AC wasn't blowing ice cold. After having it there for…read moreseveral days and not working on it, I was able to pick it up and then immediately began having issues with starting. I looked under the hood and whoever had been under, there had leaned on fuel tubing and other things that were bent over or outright broken. After calling out the service manager he offered me a discount and I told him that just proves that he knows how screwed up my truck. I think that's why they had to change their name from Bobby Ford to Yaklin because they are the epitome of the dealer reputation/addage: "that vehicle may not come in with a problem, but it better leave with one". Don't trust them with your vehicle/assets of any kind.

I'm leaving this review in the hope that it prompts real improvement. The service department has…read moreconsistently struggled with customer communication, and unfortunately my recent visit shows those issues haven't been resolved. We brought our car in early morning for brake pads. It is now the next day, we still have no update. We've been calling for over an hour with no answer from anyone in the service department. Delays on repairs can happen, that's understandable. But not communicating with customers, especially when they're without a vehicle, creates real problems for work, school, and daily responsibilities. This isn't the first time I've run into this with the shop. After avoiding the service department for several years, I was hoping things had improved. It seems the lack of competition in the area has made it too easy for these issues to continue. I genuinely hope leadership takes this feedback seriously, because better communication alone would make a huge difference in the customer experience.

2 weeks they told me to fix my car. I literally needed to have the antilock brake module…read moreprogrammed, that's it. Two weeks. Then they said they weren't even sure if they could do it or not until they got it here but either way it was gonna be $180. I could've called the owner, but I'm tired of calling the owner every time I need to bring it over there because their employees are such pricks. I don't live on the island anymore so I just won't go anymore and I bought two cars in the past from them. Well that business is going to stay in the past cause I won't buy another vehicle from them.