!! ZERO STARS !! I have been a member of this credit union…read morefor over 30 years, long before JSC Credit Union became Wellby Financial. Unfortunately, the consistency and professionalism I once relied on have steadily declined, especially at the League City drive‑thru. The service has become a true "box of chocolates"--you never know what you're going to get. Friendly, knowledgeable tellers do exist, but they are hit‑or‑miss. What concerns me most is that the same issues repeat themselves, no matter how many times they're reported. My most recent visit on 07/24/2026 with Teller #3909 was yet another example of the ongoing problems I've encountered since the transition to Wellby. The note on my account was overlooked again, and instead of acknowledging the mistake, I was met with defensiveness. On two separate occasions, tellers have argued with me and even lied--whether out of embarrassment or simply poor customer service, I cannot say, but the behavior is unacceptable. To make matters worse, I made two follow‑up phone calls and was assured a manager would reach out. No one ever called. Sadly, that lack of follow‑through has become predictable. After three decades of membership, it's disheartening to say that Banking with Wellby often feels less like working with a professional financial institution and more like being forced to navigate a revolving door of untrained, dismissive staff who show little interest in accuracy, accountability, or basic respect. NOT HOLDING MY BREATH FOR IMPROVEMENT!

I've been a member at Wellby since I was 17 years old, so I think I have some ground to stand on…read morewhile writing this review. This place has gone down hill completely. Let me start off with the credit card issue- I came in to replace my stolen card in December (also just had a baby, so I was hoping this would be a 1 and done thing) and of course it wasn't. They told me the card would be delivered to my mailbox within 2 weeks. Ok cool, I waited a month, never got it, so I went back in. They cancelled the card, and ordered me a new one. I'm very annoyed at this point. I wait my 2 weeks, and guess what? Still no card. I go in a 3rd time fuming with frustration, and they tell me they'll cancel the card AGAIN, and have it expedited to my doorstep. I had to pay extra for that. IT. NEVER. CAME. I lost my cool at this point. Never again will I bank with them after being a loyal customer since my teen years. I'm at Amoco now, and have had the most wonderful service experiences! I recommend everyone make the switch so you don't have to deal with ridiculous inconveniences like that anymore and have your time wasted! So long, Wellby!

Other customers are in your transaction with you. This doesn't seem safe. Other locations are more…read moreprivate and more discreet.

Overall banking and savings service is top notch! I have multiple accounts and all my questions are…read moreanswered proficiently and with kindness.

ZERO STARS! I have been a member of this credit union for…read moreover 30 years, long before JSC Credit Union became Wellby Financial. Unfortunately, the consistency and professionalism I once relied on have steadily declined, especially at the League City drive‑thru. The service has become a true "box of chocolates"--you never know what you're going to get. Friendly, knowledgeable tellers do exist, but they are hit‑or‑miss. What concerns me most is that the same issues repeat themselves, no matter how many times they're reported. My most recent visit on 07/24/2026 with Teller #3909 was yet another example of the ongoing problems I've encountered since the transition to Wellby. The note on my account was overlooked again, and instead of acknowledging the mistake, I was met with defensiveness and a bald-faced lie. On two separate occasions, tellers have argued with me and even lied--whether out of embarrassment or simply poor customer service, I cannot say, but the behavior is unacceptable. To make matters worse, I made two follow‑up phone calls and was assured a manager would reach out. No one ever called. Sadly, that lack of follow‑through has become predictable. After three decades of membership, banking with Wellby often feels less like working with a professional financial institution and more like being forced to navigate a revolving door of untrained, dismissive staff who show little interest in accuracy, accountability, or basic respect. I truly hope Wellby invests in better training, accountability, and leadership, because members deserve far better than this. NOT HOLDING MY BREATH!

Jennette in League City, was very helpful and knowledgeable and assisted me in responding my debit…read moreand credit card problems. She provided me work a new debit card and provided me information on how to change the pin on my business account. Jennette always greet me with a smile and welcome whenever I enter the bank. She make it a pleasure to be a member of Welby.

Had a very good experience here! Taylor helped me out with everything I needed and was very…read morerespectful!

This is my favorite Wellby in town! Everyone is always super friendly but this last time, Taylor…read morewent above and beyond helping me and answering all my questions.

Randy and his staff helped me get three vehicle loans when my credit score was in the low 500's. He…read moreexplained to me how these loans would help my credit score if I made all my payments on time. Two years later my credit score is almost 700, thanks to their reporting procedures to the credit bureaus! I even got a notice from Credit Karma that said "Congratulations! You made 24 on time payments to JETT Finance". Thank you again Randy for such an awesome experience in giving me solid true advice. Dan M

From the owner: Jett Vehicle Finance is a Texas based automobile finance company, specializing in helping Texas…read moreborrowers with credit issues. The goal of Jett Vehicle Finance is to get qualified buyers into good automobiles at reasonable rates.

Wellby accepts No accountability for any wrong doing of their employee. They made up rules as they…read morego and have terrible customer service. I have been with JSC since 1970's and watched it go as low as it is now only since it has become wellby. Tellers and customer service in desperate need of training. Do yourself a favor and stay away! Nothing but headaches and incompetence! Wish a negative star was available

This whole team is amazing, but Keever and Madison are the real stars! extremely personable and…read morejust a pleasure to work with

Love this bank and the staff. They are always helpful no matter the problem. I had a check stolen…read morefrom my mailbox within seconds of this person trying to cash it they were calling me to see if it was fraud and yes it was they quickly put flags out to all banks and had the guy arrested. Very thankful!!

Best bank in the world. Very knowledgeable and great to work with. You will never find the…read morecustomer service anywhere else. We recommend this bank to everyone. They are number 1!

Cheryl is great! Went 2 other places to cash my check an no one would cash it! Came here and she…read morecashed my check with no problem and set me up with Direct Depositso I can save money!!

From the owner: Loans, Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cardsread more

Unethical, dishonest scamming company who charged my bank account over $800 UNAUTHORIZED For a…read morepayment that I have proof and documentation that was made from 2016. I understand if you need quick cash and have to use one of these companies for title loan, but my advice is do not use this one .

From the owner: Since our inception in Utah in 2006, American Title Loans has been passionate about creating a…read moresuperior level respect and understanding for our customers. At American Title Loans, our mission is to offer highly competitive services while treating each customer with a superior level of respect and understanding. Great customer service isn't our goal, it's our passion. We are passionate about creating a personal connection with each of our customers. We understand and take very seriously the fact that we represent the working families of America; families who periodically experience an unexpected need for short-term funds. Our car title loans keep the electricity on, the rent paid and cars running with full tanks of gas.

**Very Disappointed With Customer Service**…read more I had an extremely disappointing experience with Clear Lake Honda. I was on the phone with a salesman named Cesar when my phone unexpectedly lost service and the call was disconnected. Shortly afterward, instead of simply calling me back or asking what happened, Cesar texted me saying that I was rude for hanging up on him. I found that response very unprofessional and inappropriate. A salesperson should understand that calls can be accidentally disconnected, especially when there are phone service issues, rather than immediately assuming the customer intentionally hung up. I was seriously considering doing business with this dealership, but the way this situation was handled has definitely changed my impression of the company. Customer service and professionalism matter, and this experience was unacceptable.

This review is about my experience at Honda of Clear Lake dealership. I was there on Monday…read moreNovember 17, 2025. My goal was to check out a deal I found on CARFAX. 2025 Honda CR-V $25,596 and it only has 7256 miles. I normally don't drive 50 miles away from home to see something ordinary. Something tells me this was a great deal. I sent my inquiry on November 12, 2025. Shortly after, the internet manager Siarra responded. On November 15, I received an email telling me the vehicle was still available. On Monday, November 17, I walked into the dealership and asked for Siarra. Instead, I was told that a floor salesperson will be helping me. A helpful car salesman named Erik came to assist me. I went to his desk to check out that car I inquired about. What? It doesn't exist? It can't be sold because I got a confirmation email that morning. He said I should had went to the dealership's website to verify if that car still available. Wait. If it's not available, wouldn't that be Siarra's responsibility to contact me? Why is it suddenly the customer's fault. After talking back and forth about the cars that would meet my criteria and budget, he agreed to show me a HR-V EX-L for $27,433. Basically, there were no SUV's in my price range. Not sure why he even show me this vehicle and not telling me the price before I get off of the car. The HR-V was nice with souped up bells and whistles. Yeah. I would have to pay more for the modern convenience. After I parked the car, he walked to someone in another car to chitchat. I looked around the car to see if this car suits me while waiting for him. I found a few deficiencies. One, HR-V doesn't have assist bar above the car windows. I really need them because sometimes I need to pull myself out of the car. Two, the rear seat was so short. I can't easily get into the seat. Then, I started walking to check out other cars in the lot. Oh, the colors are very limited to black and white. Blue one is the sports model. At that point, I was done. There wasn't any reason to stick around. I went back to the showroom and tell the sales manager bye. I was really disappointed and wasted 3 hours of my time driving to Clear Lake to experience a switch and bait.