Few business relationships feel as good as having someone you trust to do high-quality, well-priced…read morework on your car. Tony and the team at Southie Auto Service deliver this in spades. I brought my '05 Volkswagen in for some cosmetic work on the front bumper and fender. Tony quoted a price below what I'd gotten elsewhere and also pointed out a few other cosmetic details that he would fix on the house. When I picked the car up a few days later, it looked practically new--not bad for a 16-year-old car! In addition to doing great work, Tony's just a likable guy. The kind of person you're happy to do business with. Thanks, Tony! I'll definitely be back the next time my car needs body work.

I am a female professor at one of the universities in Boston. Luckily, I have not experienced much…read moresexism in my life, except when I was a student living in the South. However, this morning, I was reminded that even in one of the most progressive states in this country, sexism still exists. I went to Southie Auto Service because my exhaust had been making a loud noise for weeks, and my car had failed the Massachusetts inspection over the weekend. When I arrived at the shop, I briefly explained the situation, and they offered to take a look at my car. As I was walking toward the car with one of the men who works at the shop, I wanted to tell him that he would be able to hear the noise when the car started. However, in the middle of my sentence, he put his hand over his mouth and said, "Shh." I know I looked shocked, and he then proceeded to say that he would be able to hear the noise himself. Regardless of what he thought he could do, you never ask a customer to shut up. He drove the car onto the lift and confirmed that the exhaust had a hole in it, which, of course, was no surprise to me because the people at the Massachusetts inspection station had already suggested this. However, he missed this piece of information by asking me to stop talking. When the car was on the lift, this man told me that I could now talk. I told him that no one had ever asked me to shut up before, and he was offended by my comment. He said that doing so would be rude and that all he had done was ask me to stop talking. This is what some men do not understand. Asking a woman to stop talking, in any way or form, is essentially the same as asking her to shut up and not express herself. Then he proceeded to tell me that if I did not like it, I could take my car somewhere else. I told him that I might, and he immediately asked the other mechanic to bring the car down because I was going to take the car. I took my car to another nearby shop, and the man who helped me was a complete gentleman. I would not recommend Southie Auto Service. No customer should have to tolerate this kind of condescending behavior simply because they are a woman seeking help with her car.

Took my car to Boston Auto looking for a second opinion on my 2019 Suburu accent that the…read moredealership had quoted about $10,000 in repairs. The team at Boston Auto was honest, efficient and helpful by assessing my whole vehicle and ended up completing the maintenance quoted from Suburu for about a third the price. The team was very open about exactly what they were doing with the car and pricing. Great experience and will always take my car here!

The shop identified issues missed by the dealer. Provided clear communication, estimate and…read moredocumentation of all repairs. Also provided the needed extras like tire rotation and balancing and oil change!! They finished quickly and returned the car just when promised. Highly recommend!

I had to get a state inspection and the team was extremely responsive, kind, and speedy with their…read moreservice. I would definitely recommend this spot and will be going back when needed.

Bill's garage has incredibly helpful and friendly staff. I called about a state inspection, and…read morethey were having some difficulties completing them due to external issues but made sure to take down my number and gave me a call to update me on the process (as well as give additional recommendations on where to get an inspection). I haven't even taken my car there yet but know that it will be an easy experience once I have to and they'll be the first place I call. Kind, trustworthy, and friendly!

Fran and Patrick are awesome and were so helpful with my flat tire today. Truly trustworthy, good,…read morekind people. They could have charged me for a new tire, but Fran was honest with me and was able to fix my old tire right away. So knowledgeable and helpful. I would highly recommended and I will be coming back. Thank you so much!

Avoid if you are vehemently not conservative and don't want to see Trump paper cut-outs around his…read morebusiness. Me personally? I care more about someone being trustworthy, polite, and at least somewhat competent. As well as saving my money and not getting ripped off like I have been when I got my car repaired at dealerships. My car wheels started making weird noises after I got into an accident and needed to make a cross-country move. Fran identified the issue and fixed it. He was also willing to honestly educate me and explain the issue without acting like a shady businessman that lies by omission. My car has not had issues for the past several months thanks to Fran's diagnosis and the work of his employees. This review would've been a five star if I didn't have to deal with his son on the phone. His son called my cell phone number multiple times to tell me that my car was fixed and hung up immediately before I could ask questions to verify. I traveled twice only to find out that the son mistook someone else's car for mine just because it was the same make and color as mine. Fran recalled which car was my car because he could tell me what state my license plate was from. Thankfully Boston is easy to traverse thanks to the public transportation, otherwise I'd be even angrier for having my energy wasted for a car that wasn't even mine.

Have never been to an Auto Repair facility that was so honest and reasonably priced. Highly…read morerecommend.

The location opens at 7:00 a.m., and I arrived at approximately 7:05 a.m. I pulled my car up to the…read moresliding door, walked inside, and asked for assistance. The employee pictured immediately yelled, "Hey, What are you doing here?" I replied that I was there for a state inspection. He responded very rudely, saying, "We don't do inspections until 8:00 a.m." I calmly and politely explained that I was unaware because there was no signage indicating that inspections began at 8:00 a.m. He replied, "That's not my problem. I've been working here for 10 years, and this shop, like every other shop, doesn't do inspections until 8:00 a.m." His entire demeanor was confrontational, and he treated me as though I was trespassing simply for asking about an inspection. I explained that I had been coming to this location for the past two years and had never been treated this way before. At that point, another male customer walked over, and the pictured employee's attitude immediately changed. He then turned back to me and said, "Move your car outta here," while shooing me away as if I were a dog. As I was getting back into my car, he continued talking about me to the other customer, making comments that caused the customer to look at me as though I had created a disturbance. The entire interaction was humiliating, unprofessional, and completely unnecessary. . The entire interaction was demeaning, disrespectful, and completely unprofessional. My vehicle's camera captured the encounter, although unfortunately it did not record the audio. Every paying customer deserves to be treated with courtesy and respect. I left feeling singled out because of the way I was treated. While I can't know the employee's motivation, the interaction left me with the impression that I was treated differently as an African American woman.

I'm confident in saying that Webster Auto Body is the most phenomenal auto body establishment in…read morethe greater Boston area. Whatever issue my car experiences (normally wayyyyy over my head), I'm always rest assured that Jerry and his team will know how to take care of it. I couldn't imagine putting the level of trust I have in these awesome people into any other auto body establishment. #InWebsterWeTrust Now stop reading this yelp review and go give them a call to get your damn car fixed!!!!!!

I called and they were able to get me in and out the same day. Everyone was incredibly friendly,…read moreand they successfully popped out a dent that three other places said couldn't be fixed. I couldn't be happier with the experience. Travis was especially great to work with. Highly recommend!

They are incredible!! I just brought my car in this morning because it was burning oil and the…read moreengine and oil light were on. I figured that the slow oil leak finally gave out with the cold weather and the gasket blew in the engine. I honestly figured I would be scrapping my car today. After walking over and talking to one of the mechanics, Jerry. He told me to pull my car around and he would check it out for me today and give me a call if it's fixable or not worth it (I told him I didn't really want to put money into the car). He said they were super busy today but he will squeeze me in. Once I got there he asked if I could hang for a few min to diagnose the car and checked it out immediately. After lifting the car and checking everything they realized it was a clogged oil filter. It was so clogged that oil wasn't passing through and some of it was leaking everywhere. When they removed it I think a few of the guys got covered in oil (I kinda felt bad to be honest but they all laughed it off). Because oil got everywhere they also proceeded to clean underneath my car with some foam stuff and then ran it a little to burn what was left off. They were incredibly funny, helpful, patient, personable and honest. I spoke mostly to Jerry and the gentleman inside at the register who was also amazing. Even though I live 30 min from here and they helped me in a pinch, I will definitely bring my car back if anything else goes wrong. Service was incredible.

I can't say enough good things about this shop! As a young woman, it can be intimidating dealing…read morewith car issues and not knowing who to trust--but these guys have been nothing but honest, fair, and incredibly helpful every single time. They've fixed my car multiple times the same day, given me very reasonable prices, and always made sure I left feeling confident about the work done. I've never once felt taken advantage of or pressured into unnecessary repairs. I'm writing this review because they truly deserve the recognition--good, trustworthy auto shops like this are rare, especially in the Boston area!

I took my friends VW here based on yelp reviews. She was in a panic because the dealer told her…read morethat she needed to invest thousands of dollars to repair the car, or needed to buy a new one. Long story short, the problem was fixed under $300 bucks. He noted some concerns down the road but said that the car but is just something to monitor. They fixed the car the same day we called about it! great service! I'll be recommending all my friends to use them!

Dave has consistently provided quick, professional, and reasonably priced service to both our cars…read morefor a number of years. Never had a problem with either the staff or the repairs. I have the expertise to repair my own cars and I have zero complaints about the quality of work and timeliness of repairs. (Dave and his father are very easy to get along with.)

I visited the shop early in the morning seeking assistance with my car. The individual working…read morethere advised me to reach out later to arrange a visit either that afternoon or the following morning. Upon calling in the afternoon, I was informed that the staff member was unavailable at that time but could attend to me the next morning. I inquired about a specific time, and was instructed to call back in the morning. After taking time off work to visit the shop, I phoned as I was preparing to leave. The staff member mentioned needing to move a vehicle and promised to return my call. However, after no response for twenty minutes, I called again only to learn that my car could only be accepted by 4:30, but not later. Due to having work responsibilities until 5, I was advised to return the next morning. Requesting a set

Vinnie has serviced my Lexus RX 350 since 2019 and he is trustworthy, knowledgeable, reliable and…read morereasonably priced. He's also just a low key, friendly guy. Knock on wood he doesn't retire anytime soon!

This place is such a hidden gem! I was recently involved in an accident that left me with a…read moredestroyed front end and about $4,000 in damage. Being a full time graduate student, intern and someone who works part time, I depend on my car. All the local auto body shops had a week wait just to even LOOK at my car. However, I called this place and Omar (the owner) was so polite and was willing to see me as soon as possible. I called Omar around noon and I was at his shop by 4 that night. I was nervous dropping my car off at first because of the lack of reviews, but Omar was so professional and reassured me that he could do the job. They were also very quick with the repairs!!!! Huge bonus!! My insurance appraiser estimated 17 days of repairs, but this shop had my car done in about 12 (give or take). Nothing can beat that. When I picked my car up, it looked brand new and even better than when I bought it!! It was vacuumed and shined/polished!! If I ever need repairs again, this will be the first place I call. I cannot recommend this place enough. Thanks Omar! (I attached before and after pictures!)

My car broke down due to a transmission problem a friend recommended me to American National in…read moreEast Boston and told me they do great work at a reasonable price had the car towed there got a great estimat they fixed my car also gave it a tuneup and had it ready within two days great work