Very rude on the phone! Hung up on me!! lol…read more Terrible customer service...Not Acceptable

Love all the staff here. Dr. Cooney, Crystal, and Jill are fantastic. Always have a great…read moreexperience. They make sure you are as comfortable as possible at all times. Had a procedure and he called to check on me the next day. Love them. They are my forever dentist!

We love Dr. Trammell and the highly skilled professional crew at the office! They make the whole…read moreprocess very smooth and understandable. Also the optional early AM appts are great so our son doesn't miss any school. Both us and our eight year old son give a thumbs up in recommending them for your orthodontic needs. In an unrelated matter to their skill but something that is annoying to women in general is a bathroom that was clearly designed without any input or thought to women's needs. Because let me tell you... no woman likes to pee with her purse in her lap. So can we get a hook installed on that door or wall please?

If a zero star rating was possible, that is how I would rate Dennis Trammell. My daughter had…read moreorthodontics through Trammell as a preteen in preparation for more extensive work later on, as a teenager. After a change in dental insurance, resulting in a change in orthodontists, we discovered that there was irreversible damage to the roots of her four front, upper teeth as a result of the shoddy work done by Dennis Trammell. It's definitely a good thing we didn't go forward with the next wave of treatment proposed by him since it would have lead to a severe underbite and further damage that would have eventually led to tooth loss. She would have likely ended up with flippers for her front teeth at a very young age. It cost us thousands of dollars in shoddy work from Trammell that could have been devastating for my daughter. Unfortunately, I also had orthodontics done by Trammell during the same time frame and I now have trouble chewing my food. When I complained to him about my bite and told him that my dentist was appalled by the results, he replied "it looks good to me." Thousands of dollars later, my bite is way off and my dentist is attempting to help me correct it, although it looks like another round of orthodontics to correct the problems created by Trammell's work will be necessary.

I am 73. Since I was a child, I have never been treated by a dentist as well as by Justin Higbee…read more He is highly competent, humble, compassionate, on time, caring, very patient, explains things extremely well, listens attentively, answers all questions, and highly respects his staff. As one example of his high level of competency: he spotted at a glance, a fractured root in a molar that was overlooked or ignored by the previous dentist. Justin's office manager navigates the traitorous insurance labyrinth with a level of expertise I didn't know was possible; she is kind, works well under pressure, adhering to the highest standard of service and customer care. All the above combined with Justin's gracious and sensitive sense of humor made me feel very comfortable during a procedure that was unexpectedly complex lengthy and difficult. Obviously Justin has done what it takes to select the best assistants possible. One of the best teams I have known! If 10 stars was possible I would give them 20. Justin Higbee leaves all my previous dentists in the dust. Let it be known!

Super flexible with my schedule, really great staff, Dr Higbee is a great dentist…read more highly recommend this practice

Dr. Fontus was extremely knowledgeable regarding my health issue that required surgery. He made me…read morefeel very comfortable and I healed well after the surgery. I cannot remember her name right now, but that woman who manages his appointments and organizes insurance info, etc, all the hard behind-the-scenes office work, is great about communicating and knows her stuff. When I needed to open up an old worker's comp claim she researched what I needed to do and got me started - I would have been pretty helpless otherwise and would have had a hard time getting answers without her! She was great about getting paperwork submitted on my behalf that needed to go through her office!

Dr Ronald J Levine has been my primary dental care physician for 7 years. Excellent care, always…read moremanages to be available when I have an issue and could not be a more pleasant person which includes his amazing staff! A recent example: Broke a tooth midmorning Thursday. Left a message on Ron's cell thankfully provided on his ansering system. Within an hour received a call back, a solution to getting the isssue taken care which was complicated. I live 120 miles away from Eugene, Ron works out of the Salem office on Thursdays and had classes on Friday in Salem. He met me at 6 am on Friday in Eugene, used a lab in Salem to fix the issue, brought back the finished product after his class! You do not get any better care!

this guy is a fraud. For one he treats his employees like crap that's why they keep quitting. He…read morerefuses to send his employees their w-2s and still hasn't done it at this point in time when it was actually by law due on the 31st of January. He lies about procedures that he can do for people and charges them. He had one lady in her 80s who is dentures were done so bad that they kept breaking so he would just glue them together and then charge her for it and made her feel like it was her fault. Rather than just replacing them because of his shawty work. This guy doesn't belong in den dentistry if you want a real Dennis go to doctor over don't waste your time with this guy. He's unprofessional he's on knowledge knowledgeable and he's nothing but a cheat and a liar. If you go to him guaranteed he will cheat you out of your money and lie about his procedures so find somebody else. Right now people are going to the American dental association to file charges on him. So you don't want to be stuck with something halfway done with this guy stare away from him he's no good.

Dr Sonja Sproul is an absolute delight. I had a great experience and I liked the whole staff. It…read morewas refreshing to have an office that seems to really enjoy what they are doing. I look forward to having Dr Sproul as my dentist for years to come.

Update: My procedure went amazingly well, with almost no pain (maybe 3% of what I was expecting),…read moreand very well placed, healthy implants. Many other people I know with implants from dentists or other places, got infections or were in tons of pain. Nice office but after my x-ray I was not brought back in to talk to the doctor, instead he came out to the reception\check-out to tell me about the results. I felt rushed and was left with alot of questions and a hazy idea of what needs to be done. I needed to call back and talk to someone for 15 minutes to get the clarification I needed. The woman on the phone was very good there. I will probably have my extraction\implants done there due to his reviews on other sites and I was still impressed by the office.

Rude, called me a "woman of my size" as if I were the fat lady in a carnival, and refused to…read morediscuss my conditions and treat me.

Recently did a televisit with Dr Taggart when I had a gouty flair-up because I can never get in…read morewith my GP. Dr Taggart was nice and very knowledgeable. I'm very happy with the results. Would highly recommend him to anyone.