Simply called to ask if they had properties for sale. The woman was immediately dismissive and told me she wouldn't talk to me and would only speak to a real estate agent. I can see why this place has such low ratings. Will definitely be using another company for my properties read more

To help all tenants: just to let you know claims of less than $750 go thru strictly small claims court. Amounts of $750-$10,000 can go thru small claims or general civil court ( you can bring an attorney to general civil court.) Also if a property management company withholds either a portion or your entire deposit, you may be entitled to much more than was withheld depending on the circumstance. You should have up to one years to file for a hearing. ( Please verify with Lane County ) Please do your own research & get assistance to find out what is available for you and options you have. Emerald already has approx 73 cases listed under Oregon Court Gov website that is available for public viewing. Best to all current and previous tenants & be sure to add posts showing anything beneficial. Sincerely, Tenants Against Bad Landlords Eugene read more

I rented an apartment from Emerald Property Management a couple years ago. When we moved in, there was nail polish stains on the kitchen floor, torn up carpet, stains on the curtains, windows and doors did not lock, mold in the bathroom, scratched on the doors, torn up lineing in the kitchen cupboards, completely out dated everything, etc..... we moved in and cleaned the place up a ton. We marked off the check list of everything that was wrong with the place before we moved in, turned it in, and saved a copy for ourselves. Within 10 months, they raised our rent 2 different times!! $100 more than when we first moved in. My roommate moved out 3 weeks before I did so I got stuck as the last person on the lease. They tried to take my whole deposit, PLUS almost $500 more for the problems that were already wrong within the apartment before we moved in. I contacted them and sent them the copy of the list again. I had never heard back from them after that, and never recieved my deposit back. Almost 2 years later, I try to apply for a house and they say I was in collections from Emerald Property Management.... i had received no phone calls, emails or mail. I am beyond frustrated and am going to call Renters Association. Other property managements even say this place is a joke....DO NOT RENT FROM THESE PEOPLE. They drain you of your money and dont fix up their properties. Extremely rude people when I called, did not care what I had to say and didnt give me any information of when the property manager was going to be in....worst experience of my life. read more

If it were possible to give them zero stars I would. Kayla is beyond unprofessional and Travis is incompetent.

Applied for a place through you guys on November 11th still have not received a phone call back. Called every week with the same answer. "It take 7 to 10 business days and we will give you a call to let you know" I never received a phone call. I've never delt with such poor service and lazy staff. I wouldn't recommend anyone use this rental service. read more

I thought gray star was bad.. emerald is a joke they do not do there work in a timely manner. Travis there leasing agent loses paper work and then says he didn't have time to call and let you know he lost your application.. so they do not care about you being homeless.. I would not recommend this company to my dog.. there professionalism says it all read more

I rent a condo at The Auguston through a third party management company. I lived here from 2014-2015 (my favorite place to date) and as of 2019, I am back, renting a different condo. I have some really loud new upstairs neighbors who have been pretty disruptive since they moved in a couple months after me, and I emailed and asked my third party mgmt company who I could talk to about this issue. I never even got a response from them about that. (we haven't heard from them about that, or other things like small parts that we noted needing fixing during our walk through before moving in, or heard from them at all since signing the lease, actually) Well, my old roommate/good friend still lives in our 2014 condo and gave me Shelley's contact for Emerald leasing and when I emailed her about the noise she responded promptly. Not only that, but after I emailed her that one time, she seems to have added me to a tenant mailing list because now I actually get email updates about important things regarding the condo. (Pressure washing schedules, window cleaning and other service notices) I really appreciate this because I would otherwise have no idea since the third party management/owners do not communicate with us. So thank you, Shelley! read more

This place won't call you back and will leave you hanging. I would not rent from them. This coming for a person with great rental history and 10 years at same job and almost perfect credit read more

Easily the worst landlord/property management group I've every worked with or rented from. I have probably rented from between 8-10 landlords over the last 12 years and this was easily the worst experience. Range of factors: - generally inattentive - sometimes got calls back for problems reported - when we did speak to someone, they generally had no idea what was going on - charged an exorbitant amount to "re-paint" the house out of our deposit, even though the paint-job we walked in to was less than stellar - when I went to the office once to speak to a rep, she would not come out of her office to speak to me; she called the front desk and communicated through the receptionist even though I could see her doing this through her glass office door = classy! I'd highly recommend going with ANY other rental service other than Emerald. read more

I have read many of the negative reviews of Emerald Property Management. Most were from renters and their inputs are concerning. My experience is completely different. I am an out of state owner of several properties managed by Emerald. I required my properties to be well management and maintained. These are my investments and it is critical that they are kept in good condition. In the 12 years that I have been with Emerald, they have done an outstanding job in keeping my properties well maintained and functioning. There are expenses, which I fully expect, but they are addressed on a timely bases. I can't speak to renter issues, but from an owner's perspective, I highly recommend Emerald Property Management. They have done an outstanding job for me. read more

I would put no stars if I could. But since I have to put a star they get a measly and terrible 1 star. We have never felt so disrespected and dismissed by a business. They are NOT friendly, they are NOT professional and they will make you feel like a low life if you get denied. They won't even call you back to tell you. And then when you call them back and they tell you, that in fact you are denied they say they can't tell you the reason..? Makes NO sense! And the 'manager' doesn't care doesn't even have the courtesy to say good luck on your search. She will just hang up. Wont even say have a good day bye. WORST property management experience EVER! We highly recommend you steer clear and as far away from emerald property Managment as you possibly can. There properties are also absolutely filthy and not worth the stress they put you through ! Go anywhere but EPM. You will be glad you did! read more

We lived in one of their apartments for 6 years and when we moved out they gave us a huge bogus bill. The apartment was in bad shape when we moved in. For the last two years they raised the rent and said it was because of taxes. I do not recommend going with them! They also said we did things to the apartment that are not true. read more

They have a very serious bug issue in a lot of their rentals. I lived in one rental for a few months that had some pretty bad safety issues, got a no-cause termination, then they offered to rent to us at another location, which was better at first, then after repeat issues with roaches from neighboring apartments and nothing being done about it, we left emerald properties. I give them two stars ONLY because the rent is fairly inexpensive. read more

We put in an application with this company for a place that looked great, along with a second choice for a place that had been open to rent for awhile. We figured there was a reason why it was still available - and there is. It's been 20 days, and we finally accepted a different, less desirable place and location because we were running out of time. Every time we called, they said they were working as fast as they could on it. The place we picked, called us within 2 days. My credit score is awesome, we've lived in 2 places total for the past 14 years, and their version of "working as fast as we can" was the one person who was working on our application was gone for the weekend at 3 pm on a Friday. 20 days is far too long to wait for an answer and because we held out hope that we'd get the place/location we wanted, we didn't apply for others right away, meaning they got snatched up while we waited to hear back from Emerald. read more

My roommate and I went with this company despite the bad reviews. Being two college students with minimum wage jobs, we couldn't afford better. We took the risk and we're absolutely horrified at just how bad this company is. Our move-in date was delayed a day because the manager failed to book an appointment for us when we came in to make a small payment to hold the apartment. They also gave us the wrong mailbox key and we can't retrieve our mail. We've called 3 days in a row and each time we've been told that the manager is out and we never get a call back. If things continue to go downhill, we're packing up and moving out. So take my word of advice: don't rent from this company. Save yourself the trouble that my roommate and I are going through. read more

This company was glad to steal mine and my boyfriends $50 EACH application fee, cut off contact with me, avoid my phone calls, and lie about managers being in convenient meetings, each time I called. Then send a letter 4 weeks later (ya know, after I no longer needed a place to rent) stating my credit was inadequate (730) to rent from them. Laughable. Oh and they make you do a credit/background check BEFORE you even see the place! Who does that?? Do NOT rent from this company. This company deserves to be shut down they have wronged so many poor people in this town. If you need further proof there are over 100 negative reviews on their google review as well. Check it out. read more

They don't even deserve stars, if I can help it. People with GOOD CREDIT get denied for having BAD CREDIT and they don't even have the common decency to deny us or tell us we're denied. They just sit there and make you call and wait and call and wait and that's it. Just don't even bother with them if you can help it. Even as a roommate with 3 other people and having good credit, I somehow got denied. If a credit score of 756 isn't good enough for a place like them, then I don't know what is. They claim to have sent a letter, but didn't. They claim they can't tell me why they denied us and even refused to do it in person. Then, when I called the BBB and had them find out what happened, they literally said that EPM claimed (1.) That I had no credit history. (2.) I have bad credit. (3.) I don't have a job. (4.) I have no rental history. Completely baffling, since I have a job, a credit score, and a current apartment that I've been at for 4 years with no complaints from management. read more

EPM is the worst management company I've ever had. I lived in a disgusting duplex they managed, and there were constant issues. Leaking roof, no screens on the window, broken toilet, broken refrigerator. Each time I needed a repair it took forever to get through to them on the phone, and weeks for the repair to happen. And they were rude on top of not caring. I tried to get out of my lease because of their failure to take care of the place, and they threatened me with legal action. When I finally escaped their hell hole, they kept most of my deposit for "cleaning" even though the place was ten times cleaner when I moved out than when I moved in. These people should be sued out of business. read more

This is the worst group I have ever dealt with. I have lived in one of their rentals for the last 3 years and have never been late on my rent and have never had a complaint against me. About 1 month ago the building I live in sold and they are kicking everyone out. I went that day and filed out another application with my boyfriend and to this day we never heard back from them. I have called 3 times and left messages and have stopped by the office 4 times. They never contacted me. I have since gone to a different management group and in 2 business days we got approved and put a deposit on another place. I would never recommend this management group to anyone. read more

I rented from Emerald Property Management in the past, and they were TERRIBLE! We had mold growing in the house, but they refused to do anything about it. We had some maintenance requests, which they never responded to, and we had hobo spiders on the porch and property which they did not take care of either. The office receptionist was always rude when I went in. I paid my rent on time every month, and one month (when I had dropped off my rent check on time) without any communication from EPM, I received a 48 hour eviction notice in the mail because they had not received payment?? I went in to find out what happened, but they would not discuss it with me--just told me to bring in a cashier's check for that month's rent, and for every month in the future. I filled out a complaint form, which of course they never responded to. Anyway, I would not recommend renting from them. read more

I wish I could give Emerald a higher rating but I just can't. If you are looking for cheap affordable living then they have lots of options, but there were so many issues I ran into renting with them. Before I moved in I submitted all required forms for an emotional support animal, and Travis hassled me about it saying I needed to tell him specifically why I needed the animal, totally out of line, I was under no legal obligation to discuss my diagnosis from therapy with him. Then my first day living there I was attacked by another tenants dog, and I called and was basically told tough luck, nothing was done about it. Every time I submitted a complaint or request I had to call back frequently or else nothing would be done about it. The apartments themselves are in pretty bad shape. I had to deal with water leaks and creepy neighbors constantly, I actually reported a neighbor who stole my key and was aggressive and Emerald did nothing about it. Over all, if you have poor service you are going to get poor ratings. Emerald you need to step it up and take better care of your customers. read more

Made several attempts to contact them about properties listed as available to rent. Never got a response.

I currently rent from this property management company and i find them helpful when i need something fixed it happens. I have never been charged outrageous amounts and i have lived in three different rental units with this them. I find them easy to deal with and the staff is friendly when i go in to pay rent. read more

They are the Worst of the Worst. ..Negative Stars...take one look at the people who work there and you can judge! They Do Not Want To Rent....Huge run around and then when we found another house elsewhere and wanted our personal info back, they said they already ran it and we were denied....We Qualified in 4 other higher ranked by Yelp Mamagememt Companies in Eugene,we Only considered this Nightmare because we liked a house they were supposedly managing. We got no letter or calls after almost 3 weeks, telling us anything one way or another, and our many calls were unanswered or we were given there run around.....they are all Extremely Rude on the phone and in Person..this place is a Scam...don't even waste your time. From the Front Desk mess on up there is no Customer Service and a component IQ of less than 10...but over 800 lbs! Your have been warned! Oh and they specifically informed me, and I quote, " We don't CARE about YELP reviews!" Explains ALOT! read more

I have been trying to contact different properties to move out there from California but it seems like the same number 541.741.4676 is to alot of property management names. read more

EPM is quite possibly the worst rental company I have ever encountered. They are unprofessional and rude regularly. They do not stick to their lease agreements and do not contact tenants when workers are coming by. They are constantly "out of the office" and "at lunch" all day long and it is nearly impossible to get ahold of them. A true example of how non-customer oriented they are is the fact that the 8 parking spots directly in front of the entrance are "employee parking only" Maybe they should park a little farther away, get some more exercise and be a little happier. I will avidly steer people away from emerald property management in the future. read more

The receptionist has the worst customer service I've ever delt with. She's rude and unfriendly she never let's you speak and she hangs up the phone and puts you on hold without notice. I've never delt with a management company as horrible as emerald. Never rent from these ppl. read more

I had put in an application on November 11th for a property. I had called 5 business days later, to check up on my application. When I finally got through to Emerald they said it takes 7-10 business days to process, and we will call you and let you know then. 11 days go by, I gave them an extra day to follow up, no follow up or a returned phone call from Emerald. So I call the next day and asked why is my application taking so long, the receptionist replied "it takes 7-10 business days", I understood that, just as I was told the first time. So I asked again why in particular it was taking so long, well thanksgiving was hear and it takes 7-10 business days. Let's cut the bull#$%*, they are lazy, non responsive and not good with customer service. I still haven't received any notifications regarding my application. So I called once again on December 6th to see why, we'll they answerd and said I will receive a letter in the mail to the reasoning why I am denied. And she hung up on me. Wow!!!! read more

I will never rent from Emerald Property Management again. Not only did I have huge trouble renting from them a few years back, but I have two sets of friends who each rented from Emerald recently. They both had mold problems that were ignored by EPM for almost a month, until they were finally fixed. Their staff at their headquarters is extremely rude and dismissive. Stay away from this company! read more

Worst property management company in Eugene/Springfield area!!!!!! DO NOT RENT FROM THEM!

Had to call the cops on my neighbor literally ten times for them yelling and fighting. I let emerald know and they said if I gave them copies of the police reports they could do something. I gave them said copies and they did nothing. I told them if they don't do anything, I would move out... they did nothing over the next 3 months, so I moved out. I would rather be homeless then rent from this horrible company. read more

This property management has a broker named Kyle. He is never in his office, not able to answer calls, he DOES not call back, even regarding safety issues in the apartments he handles. I am an advocate for a tenant... Roaches, mice, and a leaking toilet that has not been repaired in 2 months. I know that Emerald now has a new owner... Not sure if he checks reviews... Kyle must be replaced. I have been told multiple times that Kyle is the only one in the office who is able to deal with tenant complaints... Yet he has never returned any phone calls. I have contacted an attorney and I and the tenant have talked to Section 8. If complaints are recorded and there is no action within a month, Section 8 will send someone from their office to report on problems and give Emerald a notice to respond and fix. What is happening here is so wrong. The new owner must listen, replace Kyle with someone who at least listens and responds. Please don't simply complain about Kyle and Emerald Property Management... But please be vocal and change this. read more

My boyfriend and I are currently trying to get out of this mess. (Oddly enough, many of our things, such as important rental documents and my passport have mysteriously vanished from their box.) Among the problems we have had are severe black mold covering everything (despite rock salt, opening the windows, using the fan, bleach, lysol, etc.), a barely there onsite manager, blinds that won't close, a broken window that I reported twice when I first moved in that has the corner held on by duct tape, leaking tub and toilet that I can't get fixed because after the black water overflowed the kitchen sinks after the first week of living here, I was sent a letter telling me I would have to pay for all repairs, and I had a strange man walk into my apartment claiming to be there to fix the problems, but he may have robbed me instead. (I had no idea that it is illegal for them to enter your house without your permission, and he was mad at me because I had stayed home sick and was there. I also had someone call and demand to know where my keys were a few days later, and when I asked the manager how the last people got keys, they said that the policy had changed, and that he was no longer allowed to give them out.) We've also had electrical problems that have killed the two lamps we use to light the room, spider and ant problems, and I even killed a roach once. The doors, including the front door, have large cracks in them to the point where I can see the light shining through. The locks are so outdated that the apartment came with moldy old sticks in the window. I have been getting spammed with different scams trying to get my information since moving here. We have to choose between taking our showers that day and doing the dishes for lack of hot water. And I kid you not, sometimes I smell something awful, like poop, by my bed. Now, granted, we are college students, and we are kind of cluttered, but we are NOT dirty like this. The only reason we didn't get out of this hell hole sooner was because they have a monopoly on lower priced housing. And as a first time renter, who was alone at the time and desperate to get out of her living situation, they took advantage of my naivety. read more

This is the worst company to deal with. There staff is rude, unprofessional and ineffectual! As a rental property owner, I have had the unpleasant opportunity to work with theses morons. None of them do their jobs. It's always, "They are away from their desk, not in the office right now" Or "We don't do that over the phone, you have to do it by email." Finally, you jump through all of their ridiculous hoops and they don't respond in a timely manner! So, be warned if you have rented from them and put them as a rental reference, your future landlord may not be able to verify your history. Hopefully, you won't lose out on a place you really want to live. read more

I have had this company manage our rentals and the right hand does not know what the left hand is doing. It is impossible to get some one to help you with your rentals. I do not know how they stay in business! read more

Pretty much the same experience everyone else has had. Very unprofessional, was told to stop by anytime but then told I had to make an appointment when I got there. Left lock on door (the one /w the key in it) for over a week. Never painted before we moved in. Rug cleaner cleaned the carpets the day we moved in (damp carpet). Made a mistake on the agreement about lawn care (that we had to come in and sign - thus the first comment/complain). Never gave us remote to the ceiling fan nor the garage door code. I'm wondering if I should even tell them that the drain from the back gutter to the street is clogged. read more

Worst rental company I've ever dealt with. Extremely stingy and employees are not courteous. Poor landscaping and slummy apartments. Just trashy all around. read more

Absolutely a nightmare. I lived in an apt of theirs for 5 years, definitely their nicest. I did their walk through paper and submitted with onsite manager (found out it never went to office). During the last year, I dealt with their onsite manager being a drug addict, and doing some crazy stuff to validate her story about her pills being stolen. The next manager had illegal requirements for tenants that went way over the top, including the smokers had to stand in the parking lot. When I moved out I expected my security deposit but received a bill instead. I disputed in writing with no phone call like requested. After months of nothing, I finally called and was given to a guy who said he just started this "job" and asked for me to resubmit. Months go by again and I call which is a year at this point. He said the time limit is over, so I couldn't receive money. The best he could do is call it even. I took it, but stupidly didn't get it in writing. Three years later i'm applying for a place and the Co. said EP told them I owed money. Mike (now doing this job) was rude on the phone, and didn't seem like he really cared at all. Basically calling me a liar, and brushing this thing off. I know for a fact that they don't have a walk through copy, yet at the time this didn't seem to make my case in their opinion. Now since they no longer use them, Mike is saying it's pointless. All I wanted was for them to abide by their verbal agreement. I am now fighting them because the house I rent is for sale, and I need a place for my foster kids. Don't trust Emerald Property...and follow the common sense I didn't, and document everything visually and on paper. When I first started having a dispute with them, almost everyone I talked to told me not they have a bad word of mouth rep. but when I was first moving to this city, I didn't know any better. read more

I am disabled and my wife was finishing college when we felt lucky to get into one of their properties paying a huge deposit. We were able to get a section 8 housing voucher which Emerald's office workers REFUSED to even consider, we were stalled when trying to hand the application to them. We reported a slow draining sink the first week we lived there and they never returned a single call regarding the repair. (Scam alert! You must have renters insurance which would have covered the subsequent water damage caused by the damaged tiles in the shower.) We noted the water damage on the move in sheet, fortunately we are able to prove that damage was widespread previous to our move in. The sink eventually backed up and Service Masters was called in. They removed the flooring to reveal massive dry rot and water damage, black mold and fungus as well as insects were evident. The previous damage was covered up by newer plywood and vinyl. A quarter inch plywood repair had eroded to less than an 8th of an inch and resembled a rotten cracker in places. A foul and putrid odor had been noticed several times previously and was attributed to the elderly gentleman living below us. I apologize for thinking he was running a meth lab, the smell was that bad at times. I would become seriously ill each and every time this happened. Due to the nature of my illness, the "smell" sent me to the ER and I also had to go to the Dr. several times for treatments. Service Masters opened the flooring and installed 5 heaters with fans that ran at above 100 degrees for more than 4 days, 24 hours a day. They informed us about possible lead contamination, we signed a waiver. Repairmen then began removing the rest of the contaminated material until they realized they were blowing ASBESTOS dust into the surrounding apartments... they quickly left and the floor was left open, we could PLAINLY see the toilet below ours through the gaps as well as the bed room, we could see the tenet below laying on his bed. I covered the hole as best I could, a strip of tape was placed by the repairmen over the large 5 inch hole directly in front of our commode, as a "safety" measure, the surrounding flooring still had a 1/4 inch gap allowing visibility between bathrooms! This situation remained exactly like this for nearly a month before we could afford to move. I attempted to transfer to another open unit in another building and was told that we could NOT use the housing voucher or transfer because ....we FAILED an inspection. What? I can unequivocally state that these people are apparently clueless, unprofessional and border on being slum lords. We were told to expect a bill for ALL damages, a sum expected to exceed 5 thousand dollars. We are considering a counter suit as soon as they decide how much to try and stick us for. My medical bills are substantial and my Dr. has documented the medical issues aggravated by the condition of the building. Immediately upon moving out we discarded some household goods which must be replaced and are trying to remove the asbestos dust from the remaining items. My therapy pet ( I am a disabled veteran) nearly died during the last few weeks and that is sad. He is recovering his weight now and eating normally again. Before anyone thinks, :"Hey why didn't you move sooner?" remember that many lower income families have a hard time coming up with moving expenses. Emerald kept our 750$ deposit and we moved into a camp ground where i feel much better. Emerald property "management" has made me homeless, that is an improvement over what I call a death trap at 3501 Hilyard. We contacted Lane County building inspectors and never got a return call about the asbestos issues or the black mold. The pictures are a nightmare to look at and my PSTD and lung issues have improved dramatically since evacuating the dangerous premises. We wasted our housing voucher which expired during the "repair" time after a TWO year wait for approval. I doubt that the Housing inspector would have approved the apartment and Emerald knew it. To my way of thinking, Emerald did this deliberately and also sent stooges to try and harass us. I had set a empty plant pot out side my front door for less than one hour and received a "final notice" of a possible fine and later got another letter saying any mold damage would be our responsibility. The repairman looked at the storm windows that were moldy and told us that the windows were fused shut and no was existed to clean between them. he refused to do any repair request, It seems that Emerald has some system in place to put financial responsibility for the leaky roofs and broken storm windows on the tenants and their renter's insurance policy. Are you reading this City Inspector? Do your freaking job. Have a Nice day from Campground C read more

I rented 329 S 42nd Street, Springfield, OR from June to October of 2017 while I found a home to purchase. I took detailed pictures of every room and filled out the move-in checklist. As I noted in that checklist, there were unfilled screw holes, unpainted, messy spackling, dents and scuffs to nearly every corner, but I see now that what I should have done was gone through and done extensive video coverage to document this preexisting damage, and had it date notarized to be able to sue Emerald Property Management for the money they stole from my deposit, under the guise of repairs inflicted by me in the 4 months of my residence. We never hung anything on any wall, nor did we even move all of our belongings into the duplex. The majority of all of our possessions were stored in the garage since we knew we would not be living there long. My mother and I spent all day long cleaning that place and leaving it immaculate condition, much, much cleaner than when I moved in. They claim to have had to repair or replace blinds which is an outright lie. There were absolutely no damaged or faulty blinds in that duplex when I moved out. I know this because I went through and meticulously dusted each and every blind in that place. $220 dollars they stole from me - that on top of the overpriced rent I paid early every month I was there. I would NEVER have rented from this property management company if there would have been any choice in the matter. Every process of the lease was shady. I had to put down a month's rent of a deposit without even seeing the duplex and was told that if I changed my mind after seeing it, that the deposit would be forfeited to them. Unfortunately for me, there was simply nothing else available when we needed to be moved out of the home we were selling. Every aspect of Emerald Property Management is slimy, deceitful, and greed ridden. I would implore anyone out there to not use this company if there is any other way. If you have to use them, please resign yourself to not seeing your deposit, since they will steal it to "make repairs" that weren't made when you moved in....or line their pockets...whatever. read more