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Emerald Moving & Storage

3.2 (61 reviews)
Open 8:00 am - 4:30 pm

Services - Emerald Moving & Storage

In-state moving

International moving

Out-of-state moving

Emerald Moving & Storage Photos

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Shown are almost all items except the beds and small number of larger furniture pieces. All were moved by the customer out of necessity.
Doug P.

Let's start off this review with a couple of positives: - The loading crew itself was attentive and did all that was asked. The crew understood our time constraints (unlike management, as you will see in the following). - The crew did what they could, saved the experience, and deserve 1.5 of the 2.0 stars given. Now, on with the painful negatives that should have you ask yourself if you ever want to work with this firm: - My wife reserved the job date and time months before our requested appointment for two loaders and a packer. My wife was assured of the appointment via an email confirmation from Emerald's system. Three days prior, my wife called Emerald's phone contact (assumedly the scheduler/dispatcher), who assured my wife that we were on the books for the requested date and time that would happen just over 72 hours after the call. - By now, you probably have guessed that Emerald's system failed miserably. Imagine yourself in our scenario with several key moving (no pun intended) pieces that had to rely upon the loading of our U-Pack 26-foot trailer. My wife and I were up early on appointment day and had our trailer ready in time for the 9 am appointment. At 9:30, we called Emerald and were told that they had us on their schedule for a week later than our confirmed appointment. To save you from longer details, we called several times throughout the day and were provided placating information that had us getting angrier and more concerned as the day went on. Suffice it to say, after the last assurance that the crew would be to us by 2:30 pm, we saw the three guys show up at 4 pm. That's seven hours after the time that was needed by us to work the other parts of our plan. - Moving is stressful. We can agree on that. The dispatcher contact provided very little compassion for our situation and seemed to never really give us realistic information. She did finally provide us with a token discount offer that was insulting in terms of our ultimate pain, inconvenience and solution. - Fortunately for us, we had arranged for a local friend who had a twenty-foot cargo trailer that pulls behind his pickup. He did show up on time. In fact, he is the reason that we were able to complete our move, as he took a much larger portion of the load than we anticipated. Good guy with a lot of heart. - Is today's work world challenged by a shortage of workers for certain industries? Sure. I would think that Emerald would take in to account the order demand and available staffing as part of their scheduling. Clearly, they need to tighten up the operations. If that means turning down some work, maybe that's not such a bad solution for their long-term success. - While we waited for the long-overdue crew, my wife and I did a portion of the job (that we had hoped to avoid) just so the crew could finish before dark and we could get our pre-arranged U-Pack trailer on the way at the scheduled time. You will see in the accompanying photo that we took what was to be a three or four hour job and enabled the hard-working crew to complete their portion in two hours. In summary, this situation made a stressful process even more challenging. Our minds were racing with thoughts about the possibility of no crew even showing up to take our belongings that were load-ready in every shape and form. The solution did happen, but not without us wondering how we would move all of our belongings back in to the house as a necessity for finding an alternative solution. This is a caution for you to consider very carefully how comfortable you are with enduring an experience such as ours. Nobody likes to move. Companies such as Emerald should do what it takes to make moving even slightly less painful.

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10 months ago

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2 years ago

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6 years ago

Very fast, very skilled, very helpful and very polite. I would highly recommend them.

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Jon G.

Thank you for the good review. It was a pleasure moving you.

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Ask the Community - Emerald Moving & Storage

Review Highlights - Emerald Moving & Storage

It felt very relieving to have fast, efficient, and skilled workers take over the difficult job.

Mentioned in 4 reviews

Read more highlights

A Great Moving Crew - We are career expert professionals that are the best in the business at what we do.

A Great Moving Crew

(94 reviews)

They did a great job! On time, hardworking, and very competent. We were on a budget, so Phil said…read morewe can give them a ballpark dollar amount. The two movers worked hard to meet that request, including figuring out a useful solution for us (unloading some things into the garage instead of putting everything in the house, which helped us meet our goal). The driveway is very steep, and initially Phil thought said could cut it in half with a ramp out of the side of the truck. His time estimate was based on that idea, but it turned out we couldn't use the ramp, so the movers had to work harder than anticipated. They still made it happen, though -- it was more work than they expected going into the job, but they were very kind about it.

Another amazing experience with this company. We were exhausted from trying to move everything…read moreourselves. I gave a call since the site said it was open 24 seven. The guy Phil was absolutely a kind man answered the phone right away and we were actually able to get a move scheduled for the next day!!! I was so relieved. Even though they were showing up later in the afternoon that worked out perfect for us because we were still boxing things up at that point. Move went really really well and smooth and the two movers were AWESOME! They were really careful with all our things and you could tell they secured everything in their big truck professionally. I thought the price was really reasonable too, especially because they were available for a move when we really needed it. We're still feeling so grateful for this company and the guys that helped us.

Emerald Moving & Storage - movers - Updated May 2026

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