The staff here is odd. Sometimes you get the nicest kid in the world and the next you get the young blonde with the death scowl that acts like you told her she should break up with her 40 year old jobless boyfriend. This is the kind of place that sometimes makes you feel like you are bothering them for being a customer. If there was a smoothie place closer to my house I'd go there instead. Maybe I'll open one and hire kids without attitude. Side note, there is a young brunette girl that is always smiling. They need to hire more of her type. read more

Emerald with pb, nutty banana, or pbnj. Can't go wrong. Service is always solid. Stores are always clean and organized

The smoothies here are incredible, and the service is great. 10/10 would recommend! I read a review complaining about a 'death scowl' and was confused, but then I remembered that some people think women owe them a 1,000-watt grin with every PB&J smoothie. Personally, I've only ever seen friendly faces. Turns out if you aren't a total nightmare, the staff is actually delightful read more

all my experiences have been great! I'm greeted by staff everytime I walk in. Smoothies are made quick even when there's a line ahead of me. I even asked a staff member to thin out a smoothie for my brother recovering from surgery and they made it exactly how I asked and it still tasted great with so much flavor. read more

I usually go there and the smoothies are always good but they are no poppin like this one. This Berry Berry has so much flavor this time! This smoothie made my day. read more

Emerald City Smoothie - Emerald city smoothie Berry Berry - 24 Oz - Juice Bars & Smoothies Near Me - Tacoma, Washington

Emerald City Smoothie on 5977 6th Ave in Tacoma is The BESTEST! I live in Spanaway and drive past all the other Smoothie places to 6th ave in Tacoma because they make the absolute Best Smoothies and have the Best Customer service.. Michelle and her co-workers always greet you with a smile and will make your smoothie exactly how you like it.. Very clean and Great workers and Great Smoothies .. I get a cranberry meg mass that has been difficult for other Emerald smoothie places to make.. 6th ave makes it PERFECT! I appreciate ya'll. read more

Emerald City Smoothie - Juice Bars & Smoothies Near Me - Tacoma, Washington

Great selection of smoothie flavors and convenient location next to the gym. I won't go here anymore because they apply a $0.45 fee for using a card to pay. Yeah, I need to draw the line on excessive fees, the smoothies are priced a little high anyway. I can make smoothies at home now. read more

Frustrating! 5 people in line and one girl working the register. She keeps looking back at the girl in the back portion of the store because she won't get off a personal phone call and she needs help. Felt bad for the girl. I'll just go get a smoothie somewhere else. read more

We were short on time, and really wanted a smoothie. So glad we found this spot. Great service with a smile. Smoothies were absolutely delicious. read more

The staff here are super sweet and go out of their way to make someone's day. I got a 32oz tropical paradise this morning and the staff member was lovely and drew me a flower for my name :,) Give her a raise!! read more

Emerald City Smoothie - Tropical Paradise - 32 Oz - Juice Bars & Smoothies Near Me - Tacoma, Washington

I usually have a good experience here early morning time . I decided to stop by today around 5:30 pm and idk if they have new employees during the later shift but they need to be retrained . I ordered a açaí bowl and they skimped out on the portion . I paid $12 plus a tip on this bowl that wasn't even filled . read more

Emerald City Smoothie - Juice Bars & Smoothies Near Me - Tacoma, Washington

I do like coming to this Emerald City Smoothie and the service here is typically speedy and kind. I would like to recommend to the staff to be more cognoscente of people waiting in the lobby for a pick-up. A dead give away is when your guest does not walk up to order. Cheers. read more

Free whey protein boost on Wednesdays, but no military discount like the other location. I've been at this location twice, both on Wednesdays so of course I took advantaged of the free boost, especially after my workout at the La Fitness next door. I tried the Guava Sunrise the first time and went right back to my favorite, the Kiwi Kic. I have no complaints about timing, service, or taste. The ladies are always ready for us to order. Maybe I'm not coming here at the most crowded hour of the day... read more

Emerald City Smoothie - Large menu - Juice Bars & Smoothies Near Me - Tacoma, Washington

Lovvvveeeeeee all of these, I went to high school where there was one in Port Orchard, I had to go to this one because I went to gig harbor for one but I was with people and didn't want to tell them I like peace and quiet when I'm enjoying my luscious Emerald. read more

Emerald City Smoothie - Look at this gypsy - Juice Bars & Smoothies Near Me - Tacoma, Washington

I'm not one for writing reviews, but the customer service here is so bad that I had to. Takes 40 minutes to get two smoothies when they aren't even busy. That was AFTER the girl taking our order was done glaring at me after ever-so-kindly taking my husband's order and trying to pretend like I wasn't even there. (She made my order completely wrong too, but I digress) The time before that, we waited for our smoothies for 30 minutes and after watching multiple other people who came in after us get theirs, we were confused and asked if they had made any progress on our smoothies. The girl actually making the smoothies legitimately pulled our order out of the trash can and shrugged. We always try and be extra nice to people in customer service because we both know exactly how it is! Yet, somehow we get treated like garbage every time we come in. This place was great three months ago, but these new hires are horrible. I've never had such awful customer service in my life... read more

Always been so solid I love me a smoothie, slight inconsistency in how it's blended is my literal only nitpick. Lovely staff and always so sweet. Been back will keep coming back. read more

Just had a really bad experience. We were the only ones in line. One girl said they would be with us she was finishing making one which seemed fine. We were ignored by the other one who said she is the assistant manager. She seemed to be doing busy work While we stood there waiting then the phone rang and the assistant manager took the phone order which she said would be made before us. We waited for them to be ready to take our order. So if you walk in they have bad customer service but apparently good service if you call in. When I asked about it they told me that when people call in that order is made first. The girl I talked to was the assistant manager but was young and was telling me this with a major attitude. We won't be back. read more

I was here last weekend. I'm visiting from out of state where I have never heard of Emerald City, but I want to try as many Washington-based businesses as possible, while I'm here. The girls looked mean right off the bat. Their attitude towards everyone seemed so off, like they were miserable! I didn't read reviews before I came here, I just really wanted a smoothie when I saw the sign! They might have known one guy who was ordering so they were chit chatty with him, but he might have just been a chatty person. The girl who took my order asked me how my day was going and smiled, but it seemed forced and she asked me how I liked Washington so far. I mean, whatever, at least she wasn't aaaaas bad as the other chick making the smoothies. The wait time was quick. Maybe 3 minutes, but she slams my smoothie on the counter "Energizer!" And walks away. Geezus. It's sad that two girls who are physically attractive can have such UGLY personalities. I give their fake fruit smoothie a 5 star rating because it was delicious and full of sugar and corn syrup, but my one star is for the service from those two women. Maybe their dad owns the establishment? Idk. read more

Got a coconut passion smoothie today. The smoothie itself was really tasty. Coconut, pineapple, almonds, whey protein, and nonfat milk. The reason I give it three stars is because they only offer it in the two larger sizes (24 and 32 oz), but not the 16 oz. I ended up getting the 24, because I wanted to try it, but I definitely don't need 24 ounces of a smoothie and did not finish even half of it. It is very slow in there, with way too many customers and not enough staff, and the two people they have working were rude. I probably won't be returning unless I can't find anywhere else to go. read more

The smoothies here are good, my only complaint would be that if there are multiple people ordering at the same time, service can be a little slow to get the drinks. I have been here 3 or 4 times and had to wait awhile when it was busy. They also incorrectly gave me a 20oz when I ordered a 16oz, but luckily the smoothie itself was correct so they didn't remake it or charge for the size increase. Depending on your order, it can be a little spendy. After tax and tip, you're going to be paying $15+ for 2 drinks. read more

Greeted when I walked in and helped right away with a smile. There were more people working there as usual, so service was quick and friendly as always! My emerald was made in a timely manner, and their manager is so friendly and makes it a goal to memorize my specific order. I always feel valued and appreciated. Chill refreshing atmosphere. Glad to have visited this location on my way home! Great place, and as always, I highly recommend it. No complaints. Five stars! read more

Emerald City Smoothie - Juice Bars & Smoothies Near Me - Tacoma, Washington

I was helped by two females. Super rude and slow. Unprofessionalism. No military discount, and it took them 15 minutes to make 2 smoothies. Moving slow as if they didn't have customers to serve. Honestly I don't know where they hire these people. It's sad. I love emerald smoothie, but this one is particular was trash. Do better, if not fire sorry employees. read more

Man why do I wanna pay $9 for a smoothie when you charge me to put ice cream in it and you don't put the ice cream in the smoothie!

My first time here and I really enjoyed it. Good customer service, nice clean place and a ton of options from shakes and smoothies to supplements and bars. Definitely must check out if you love your body. Took about 4 minutes in and out for my drink. Really liked it! I will be back! read more

Emerald City Smoothie - Let's get it on! - Juice Bars & Smoothies Near Me - Tacoma, Washington

Love love love this place! It has quickly become my go-to. Everything I've gotten here has been absolutely delicious, and ordering for pickup is so convenient! read more

This is the bombest smoothie place in tacoma! I haven't had one smoothie off the menu i don't like. I recommend the nutty banana its my favorite! read more

The atmosphere is great. I just adore the peanut passion 32 oz. employees are informative of all drinks. And if your not in a rush, there is a seating area too. read more

Emerald City Smoothie - Peanut Passion. Yum - Juice Bars & Smoothies Near Me - Tacoma, Washington

Just walked out of here. 8/20/14. 830. The gentleman behind the counter was a total ass. It would not be possible to say, "what can I get ya." With more lack of concern. I asked for raw fusion protein. He said they had v power not raw fusion behind the counter. But I could buy it. politely and with a smile asked why, he said , "cause life is tough like that." My daughter said well, "just try it" i said, "I don't want to pay six bucks for it and hate it". But he did not offer to remake if I did not like the other v power protein. Other places do this routinely when you try something. His attitude was well past, "I don't give a shit." I have not had such a bad experience in a long time. Do not go here. read more

Came in this morning for a protein smoothie and the ladies were awesome, drink came out delicious. Definitely will come back!

Service here was crap. The two girls were very rude (don't expect a smile from either), and took forever to make smoothies.. it was a busier day yes however, there was about 5 of us in line waiting to give our order. One of the girls was on the other side of the shop complaining to the other one about needing more help... read more

Guess I am an inconvenience. Three women behind the counter but two are two of them are too busy ordering lunch to take my order. Did I mention I was the only one in line? Egg rolls are more important than helping me since I just spent 15 bucks on two drinks. Since ordering they still haven't made my drinks which gave me plenty of time to write this. I don't know why I continue to come back here. Next time I'll just go downtown to the other smoothie places. read more

I want to start off by saying that I really miss the other Emerald City Smoothie locations! But I am thankful that one is still around even if the place could use some upkeeping! Finding out about this location made me so happy since we moved close to this one and all the other ones closed. Both visits were meh, each time there was a long line and only one person working. To be in this type of business you need to be able to multi-task and atleast pretend you enjoy what your doing since you are face forwarding, both times I felt none of this, but I guess it could have been worse as I read some of the other customers reviews. This location seems to be a prime example of how a great product survives even with poor, slow service.... I'm hoping they get it together or else this location will close soon as well. read more

Should've read the reviews before coming in because wow, the service (as put by someone else) was crap. The girls who work here were very rude, no smile, no personality, etc. the smoothie was good though so that's why they got 1 star. Anyways, long story short, i should've just drove across town to another one. read more

Love emerald city smoothies, just moved to the area and have quickly become a regular at this location. They offer daily specials during the week, I highly recommend taking advantage of these. The location is always clean and staff is friendly. Even when it gets busy the employees bust ass to get it done. PB&J is the best flavor read more

I was very surprised when I walked into the smoothie shop, I was expecting something similar to Jamba Juice. I immediately noticed the variety of powder mixes for purchase on one wall and then set my eyes on the menu. The price was a little much although after tasting my smoothie it was worth it. The Tropical Paradise was delicious, and Very healthy! A great place if you are looking for a liquid meal or just a refreshing protien drink. The folks there were very friendly sparking conversation as we waited. I will definately check them out again. read more

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I really love ECS. But this location is hit or miss. The customer service is crappy. They barely make eye contact, they really DO NOT want to talk to you unless you are a regular or half dressed. Every time I order the same smoothie and everytime it tastes different. They always seem soo overwhelmed and that any new customer is just an inconvenience. I know it's not sbux but when you have a bar full of drink please call them out loudly so people know their drink is ready. Because when its busy there are 5 drinks on the bar and 10 people standing around. Like I said, I love the smoothies always have but driving to Lakewood is just too far, but their customer service is 10x better. read more

I'm in love! The Low Carb smoothie with peanut butter, blueberries, and banana is so good. It's a great meal replacement and excellent choice after a workout. There is usually a line but the staff give drink suggestions and make your smoothie fast. I'm always in and out in 5 minutes. Also, they have a frequent shopper card. Spend so much then get a free drink. Smoothies start around $5 so a freebie is good incentive to return. read more

I've seen a lot of improvement, but one employee makes terrible smoothies. I just leave if/when I see that one only working. I'd suggest going here. All smoothies should be delicious!! read more

I had the most horrible experience!. I used to go to the 6th Avenue Emerald smoothie three to four times a week for 3 years. But lately the co-owner when he works there he will take 6-8 people's order and money before he even starts making a drink. Which twice I have gone there has made me late for work. I decided to give it a try once again. I asked how long it would be since I saw it was kind of the normal where they do all these orders while the co-owner washes dishes before they start making the smoothies. I asked how long it was going to be because I was on my lunch break. Almaed states it will take however long it takes. The nice gal that was helping me I can tell was frustrated by his answer and I said I just need to know so I'm not late for my lunch. Then he all of a sudden puts me ahead of everybody else and said he was going to make mine right then. As if he was having a fit about me asking how long it will take. I handed my Emerald smoothie card since I do go 3 to 4 times a week (to others stores now) I like the freebies that I get. They had recently changed the 10 smoothies to you have to get 15 to get a free. I asked the gal when did they change that....Ameald came over and said you're always like this always coming in with this attitude in front of all the other customers. He said look at the flyer right there pointing to in front of the cash register can't you read it. I've been going to Emerald smoothies for years. I never have had an issue until now. And those are total normal questions to ask. So I asked who the manager was he says I'm the co-owner. .I Ended up getting a refund because I was afraid of what my drink would end up being like with his attitude. He should not be working there at all he has absolutely no skills in customer service. My questions were completely normal what anyone would ask when they're on a lunch break how long do you think it's going to take. Especially when like I said he will take six to eight orders before he even starts making the drinks then he does them all at once instead of in order as he received them. This won't prevent me from going to other Emerald smoothies but I will never step foot in this location! But I hope the other owner gets to see this and starts paying attention. He has the I own the place type of attitude and he can do what he wants and say what he wants to customers. Helpful? read more

I've been here a few times. I'm not a fan of the wait, but it's still not as long of a wait as other smoothie places can be, so I can't complain too much about the wait. The prices are a bit steep, but for the cost of replacing a meal, I'm ok with that, especially since Tacoma seems to be lacking healthy places to eat. I've received the best service so far, I get drinks mixed up when ordering, and they're very patient with me, and work with me on what to order for my needs for the day... If you need an energy boost this is a great alternative to coffee, just add a shot of energy, and you'll be golden for hours! Even though they have seating they get busy quickly, this is a get in and get out kind of place, unless you don't mind people continually bumping into you. Overall I've been very happy with my experiences here, and I'll be a return customer for sure! read more