I really wish I could give more stars to Embroidery Unlimited unfortunately it just wouldn't be accurate. I had been using their embroidery service on T shirts for my brand I started and the first order I put in (15 shirts) was already off they put the wrong color letters on the wrong colored shirts ( ex: black shirt needed white text and white shirt needed black text etc.), as soon as I got home and noticed I called and let them know about the mistake, they were kind and offered to replace them free of charge which I thanked and took their offer. I decided to continue using their services seeing it only as a minor mistake then the second incident happened, I placed an order for 40 shirts a few of the shirts I wanted had to be shipped in from Florida and a few other far states so they said it should be ready in about 2 1/2 weeks (it fell on a Monday) which was still pretty quick granted the distance, I said okay and waited until the day they said they'd be ready but received no call or text so I called, they explained they will be a little late they will be ready on Thursday, I was a little bothered because I had orders to fulfill on Tuesday and Wednesday and a photo shoot for inventory on Wednesday but okay I rescheduled everything for Friday to be safe. On Tuesday I received a call saying they finished a big order they had faster than expected so it will be ready on Wednesday I said great that's perfect. Wednesday rolls around no call nor text so I stop in to drop off some masks I said I needed embroidered and was told by Daniel (very nice guy) they won't be ready until Thursday or Friday. I waited no update on Thursday no update Friday, Monday rolls around and I'm upset because of the lack of communication and empathy for a paying customer. Finally I get a text Monday telling me they will be ready 2 then another one saying some of their machines were down and they will be ready by 4, okay no big deal. I get a call at about 3 saying there's been a mistake with my shirts and they placed my logo incorrectly on the shirts, that was the last mistake I could face from them unfortunately, I had placed a deposit of 100 down and was going to pay the rest (almost 300) when I picked up the shirts I went to check out the mistake in person which I was not too happy about but regardless I had orders I had to put out so I took only what I needed from the mishap batch even though they kept asking if I'd like to buy the shirts at a discounted price 50% off so I'd still be paying $250 for shirts I didn't even want, I just thought that was ridiculous to ask after I expressed my disinterest in them more than once. To top things off I didn't even want to place another order after because who knows how long it'd take, I ended up finding someone with a better price and shorter turn around. I wouldn't like to leave this review completely negative, if someone were to ask me if they should come and give them their business I would say yes, they are rather kind for the most part and it feels like a genuine shop where they have a connection with their customers they just lack communication and double checking their work all my the mistakes could've been avoided if they had those 2 things. read more