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    Updated 1 month ago

    Services - Embroidery Design Group

    Clothing printing

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    Red Rooster Quilts

    Red Rooster Quilts

    (14 reviews)

    $$

    Very helpful and answered my questions with authority. Now I know they can fix old sewing machines…read moreas well

    While they have a nice selection of fabric, the customer service is terrible when it comes to…read moremachine service. The staff never knows when the technician will be in, when the machine will be done, or if he has even looked at it yet. The technician says that he does one thing when it is evident that he has not. Multiple times I have brought my longarm machine home after being "cleaned" and "fixed" only to have the same issues. And I have clearly seen that the machine was not cleaned. I live an hour away and when I call to let them know that the issue was not fixed, the answer is "bring it back in" (2 hour round trip). Most recently, and the last straw, was after bringing my longarm in for a cleaning and being told that I was "first in line", there was no communication about the machine and when I would call, the shop tells me they don't know when he will be in and when he was last in. Then, a week later I called to check on the status of the machine and they say it is ready for pickup. When I got there, it was not ready, but he said I can "finish it" at home. After following his instructions, the machine still did not work properly. He then stated that it would need a $700 part (mind you, the machine was not even in the shop at that time). After spending hours on the phone with the HandiQuilter tech line, I decided I would need to find another dealer. The new dealer opened the machine up and it looked as if it hadn't been cleaned in years (he sent me pictures). The tech said he has never seen a machine that bad. So, it appeared that the $300 that Red Rooster required that I pay upfront for the machine "cleaning" never got done. I will not be going back and will never recommend this shop to anyone else.

    Embroidery Design Group - embroideryandcrochet - Updated May 2026

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