Ember Keepers is our newest 5-star addition to our reviews--and they truly deserve it. After 12 months of renovations to our mountain home, the first serious cold snap screamed "Light That Fire!" But the chimney was totally stopped up. We called the contractor who executed the renovation, and they called on Ember Keepers to diagnose and fix the problem the contractor had created. Technicians Chance and Julian were on the spot 4 hours later. Polite, knowledgeable and responsive--we couldn't have asked for better. Within less than an hour they had us back "in the fire!" We simply couldn't have had a better experience. Call Ember Keepers with any of your chimney needs. read more

Very pleased with everything that took place. Graham and Michael were very professional and courteous. Gave me time to explain my situation and the history of the house and chimney, as the fireplace hasn't been used in probably 30 years or more. (House has been in the family for over 60 years and now I'm responsible for it). They worked together, one cleaning, the other inspecting the outside of chimney and the inside of it. Explained everything as they went. While I know very little about chimneys or knowing what to look for, Graham went step by step with the process. Michael did a really good job of cleaning and then making sure everything was as it was when they arrived. They gave me an estimate for possible recommendations but were not at all pushy or "trying to sell" me on repairs. He explained what technically was needed and shared several options. Bottom line, I'd definitely recommend them. I have nothing to compare their work to, but based on my experience, I'd use them again for certain! read more

Dan P, Boone, NC I had Tristan's come out and give me an estimate on tearing down a damaged block and liner chimney and replace it with a stainless steel chimney. It was not cheap but I had checked out the price of good stainless steel flues and accessory parts so I expected it to be fairly expensive. Three men came up to my home up on top of the mountain, unloaded their equipment and went to work. I'm 85 and have had a number of businesses so I have expectations when a company sends their workers out to do a job, and I can tell you these guys surpassed my expectations on every level. Not only were they courteous and friendly, they were knowledgeable, very hard working, and extremely proficient at their task. That's the way to run a business!! read more

we were quoted 350$ on the phone, but charged 375$ just to be told we still can't burn fires in it unless we do 2000+$ in repairs. thats like taking your car to a garage to get looked at and paying 375$ and it doesn't run still.. we wouldnt have paid that to begin with knowing repairs were that expensive. also, he never sent the pictures and videos he took read more

Hired to do a yearly clean and inspection of my chimney attached to a wood stove. I burn over 3 cords of wood every winter. Their response was timely, the person sent to do the work friendly, on-time, and knowledgeable. Cleaned up after all the work was done. Emailed an inspection report with pictures with the receipt. Excellent experience. Recommended! read more

Thank you Adam! Wonderful service! Wore mask, and made sure we were satisfied with service! Great job! Thank you

Tristan's is simply the best for any chimney work in the High Country, hands down! For inspections, chimney cleaning or repairs, they are fantastic. Rick and Jeremy are both tops as well as the whole crew. Do not hesitate to hire them! read more

Reading that tiresome review from 2016 made me want to offer my own recent (2019) experience with this company. I had a small chimney fire, not too alarming, and I called to ask them to come out and inspect. This was a weekend call and they came Tuesday morning equipped to address my problem. They effectively covered my floors with heavy fabric tarps, brought in a small, cleverly designed rack of sorts and using that, easily slid my heavy steel wood stove insert out from the fireplace, gaining access to the chimney. They then inspected the chimney in which I had let creosote build up for years, confirmed that I'd had a fire in there and proceeded to clean it with mechanical brushes, capturing all of that enormous charred mess. This was followed by a video inspection that showed the interior to be intact and safe to resume using. Both of the men who came were friendly, knowledgeable about their work and intent on getting it done. They were finished and gone before lunchtime. The cost of all this was most fair, less than I expected. I will definitely call them again and not wait for a fire to do so. read more

I have had a very disappointing experience with this company. In late summer of 2015 I called to make an appointment to have my chimney cleaned. In early Sept. Rick came to do the job. He was very friendly and seemed to do a good job. He recommended I replace a rusty chimney chase. We also talked about a different type of chimney to prevent smoke from coming back into the house. He took pictures and made measurements for the chase. I asked him what I owed him and he quoted a price $5 higher than was quoted to me when I made the appointment. I just thought the price had gone up. Later I received a printed receipt and a break down of the work that was done, including photos of the inside of my chimney The receipt amount was for the original quote, not the larger amount I wrote a check for. Also the the picture of the rusted chase he had shown me and his recommendations were not included. I called to ask about this, was told there were no notes or pictures about the needed repairs. But his wife, who handles the phone, said she would check with Rick about it. Later she said Rick recalled his recommendations, but somehow the picture and his notes about measurements must have been deleted. We made an appt. for a return trip and new measurements. This appointment was made for late Oct., about 7 1/2 weeks after the initial visit. This is a vacation home, so I had to travel 3 hours to be present for the appt. To be fair, the chimney co. is an hour away, but they advertise that they do work where the house is located. I waited all day and no one came. When I called the next day to see what happened, I learned that a family situation had come up. Understandable, but I was not notified. We made another appt. for two weeks later, when they would be in the area doing another job. This time the Rick's son showed up and was not the friendly person his father was. He got the chimney measured, but said it was too late in the season to do the job because of the weather, and I would have to wait until the next year. In late April of this year I emailed the company to inquire about the situation and see where we stood. She said she would check my file and let me know, and that she would contact me to schedule an appt., again mentioning the distance to my house. I repeat that they advertise they service my area. It is late July and I still have not heard from them. It has been ten months since I first contacted them to service my chimney. Last week I contacted another chimney service on Friday, and Monday morning he was there to take care of my issues. He also quoted about 1/3 of what Tristan's Chimney Service charged to clean my chimney. My experience may be the exception, but it was very frustrating, so much so that this is the first review I have ever taken the time to write. read more