Best! Massage! Ever!…read more My husband and I had an appointment and it had to be rescheduled due to an emergency with the massage therapist which was no worry and they were great about rescheduling when we were available. When we got there they'd given us an upgrade due to the "inconvenience" which I'd say it wasn't at all especially since everyone was so nice about it! The staff was incredibly friendly and knowledgeable and walked us through the whole process and even brought us water afterward. We'll definitely be returning next time we're in town!

I had a deep tissue massage here ($160 + tax). It wasn't the deepest tissue massage I've had (was…read moremore of a Swedish style), but I still enjoyed it. I wish I got the name of my masseuse because she was so sweet. She really tried hard to work the spots she found tension in. The lobby is relaxing and the spa in general, is beautiful. They play relaxing classical music during the massage.

Went for the Mothers Day duo Staff were wonderful…read more Allison provided excellent massage Amenities were clean

Had a couples massage and a couples bath with my husband for our anniversary. The staff here were…read moreamazing. They did such an excellent job with everything and made sure that we were well taken care of. Everything was very relaxing and left us feeling recharged. Also, my husband is about 6'5 and 300+ lbs and was able to fit the robe!! He typically cannot fit the robes at any of the hotels/spas that we visit. I will admit that they didn't have any slippers that would fit him (he's a size 15) however he was very happy with everything as well.

I will go ahead and give this spa 5 stars but let me explain why…read more.. First the staff is truly amazing! Harmoni was so sweet she greeted us and showed us around the entire spa! She made us feel very welcome and I really appreciated her hospitality feel. Second, Allison did my massage which to be quite honest was a 10 out of 10 for me! That's one of the best massages I've had in a very long time! Only downside was I did a 50 minute which was not even close to long enough! I would come back to her for an 80 minute hands down no questions asked! Third, they have pretty decent amenities. The tea is freakin delicious! Water a plus! Robes were comfy and they provided sandals. Awesome! Now here are the cons: 1. The pool and jacuzzi spa are outside and shared with the hotel guests so when you go outside little kids are jumping in and out of the jacuzzi, splashing around and making a lot of noise. I believe kids should be kids and not have to feel restricted. So with that said this spa is lacking in having its own private spa jacuzzi for relaxation vibes. 2. The "relaxation room" ain't so quiet. It's too close to the entrance so when people come in or check out you hear everything which is so annoying if you're trying to read or relax before or after the massage. Plus it shares a room where the staff out away the items used. So yeah lots of movement going on. 3. The steam room completely lacks steam! Which totally defeats the purpose. I hated that so much . 4. They do not have a swim suit spinner to get the water off your swim wear! You have to leave with it sopping wet in a plastic bag. That's the upside of the situation they provide a bag for you! Big Whoop! Overall I give it a 5 for what they do have and not for what they don't! So just know if you do go that's what's lacking!

I had a wonderful massage ‍ at the Spa on the Plaza. Booking my reservation was very easy. I…read morereceived an appointment reminder call & email. I was warmly greeted at the front desk and escorted right away to get changed for my massage. My massage therapist was Amy and she was lovely! I do a lot of computer desk work & Amy relieved a lot of my knots. I thoroughly enjoyed my experience here. Then, I enjoyed a hot cup of herbal tea & was able to shower after. I highly recommend this spa for any of their services!

Absolutely incredible experience. I am a busy mom of 4 young ones and I don't think I have had so…read moremuch silence in years! I could have spent the entire day here. Everything here is clean and everyone is respectful. You check in and they give you a water and a key to a locker. The locker rooms are clean and each have towels and a super comfy robe. After changing you get to explore. We started with the sauna which has a wall of Himalayan salts. It was packed when we first went in yet despite how many people were in there the room is completely silent. After the sauna we headed over to the cold plunge- they have two options, cold and cool. Probably about and 10-15 degree difference in temperature, both were perfect to plunge in after the sauna. Then we warmed back up in the hot tubs, which again they have two options, warm and hot. We also went into the steam rooms which were great for my husband who was congested at the time. The eucalyptus and steam helped him so much and smells great! There are also fire pits to sit by and enjoy and zero gravity chairs which are in a room with some wonderful relaxing music. The silence policy is very strictly followed which was amazing. I think my favorite aspect of this concept is that even polite courtesies which are typically expected when around strangers are not expected. Everyone is respectful without feeling the need to say anything. It's was so refreshing. There was only one group at one point of 5 young girls all enjoying the hot tub and chatting quite loudly ( we could hear them from inside the sauna) but seems like maybe someone said something to them because when we passed by them later on they were still talking but whispering. Other than that I don't think I heard a word from anyone the entire time. I just wish we had been able to get massages, we booked this last minute (our fault) and everything was full. Next time (and there will definitely be a next time) we will get massages! Yet even without a massage I still left feeling as though we had had one, that's how relaxed we were.

m giving this place 1 * because of the treatment I've received here. I booked massages for me and…read moremy husband, it was a Wednesday. The massages were 2 out of 10, it felt like our therapists didn't know what they were doing. After massages, we wanted to spend some time at the facility. I forgot my face wash at home, so I asked a guy who worked there where can I find one. He said that their estheticians were gone for the day, but they might have something in front that I could buy. So I went to the front. I explained to a woman what I was looking for, she directed me to look in the cupboard but wasn't sure if they had anything available. There was no product that matched my needs. On my way back to the lockers, I encountered her again. I told her that I didn't find the product I was looking for. She said you pay $50 for entrance and you expect a face wash to be here??? I was stunned. First of, I paid over $400 for 2 massages. Apparently, they were running a promotion with discounted entrance after 4pm or something. Second of, yes, I do expect a good spa to have products available including a face wash. This was extremely unprofessional of her and it made the time we spent there unpleasant, like we were not welcome there because she thought we paid $50 for entrance. Never coming back. The employee needs to be held accountable for how she treats spa guests no matter how much they pay.

WORTH EVERY PENNY! For my birthday, I chose two services, a massage and a facial, both lymphatic…read moredraining. I had never had this kind of massage or facial before, so I enjoyed speaking with both staff about the benefits and how beneficial this form of massage and facial were to me. And when I left, I was not only very relaxed, but the fine lines and reduction of sagging neck made me look 20 years younger. And the effects of the facial lasted almost 4 days. I was glowing aty birthday dinner and felt amazing! The spa is very zen and welcoming: pastel tones, sea art, candles, soft music, comfortable robe, cucumber water and a variety of teas in the waiting lounge, which faces the pool with several lions trickling fountain and Jacuzzi. They sell several different skincare lines, and there is no pressure to buy anything. I was very pleased that I received samples of the products used for my facial, which I will use after I determine the order in which I need to use them. The staff are really friendly and accommodating. I was the last appointment of the day, but they did not push or rush me to leave. I felt pampered and special, and that they truly wanted me to have the most relaxing and enjoyable day. As Monterey is one of my favorite California cities, I look forward to returning to the hotel and the spa soon. I have had a number of spa treatments over the years, but never had a facial with results that lasted for more than one day. I highly recommend this spa for anyone who wants to feel relaxed and pampered. It is the ultimate experience for self care!

The staff is exceptional. The environment very peaceful. Having the deck with the pool and hot tub…read moreoutside is perfect!! I can't wait for the sauna later this year that Rozanne, the manager and also senior therapist told me about. I'll be back as often as I am in town.

Had a Invigorating body scrub with Beth and a 90 minute deep tissue with Adam. Very talented and…read moregifted staff. They make sure you're taken care of and give VIP treatment.

Best facial I've ever had from Mali! She was so sweet and knowledgeable and gave me a great…read morerecommendation for my skin. 10/10 would highly recommend! I also did the oil scalp treatment which was awesome.

Had a great experience! Located in a charming home, Carmel Massage offers personalized massages…read morewith a great team. Christina and Michelle were professional, friendly, and personable. We truly loved our couples massage here and would definitely rank it in our top best massages.

Caramel Massage truly does not disappoint. From the moment I reached out, Noel responded…read moreimmediately, and scheduling was quick and effortless. The location itself is beautiful and rustic, with a stunning view that sets the tone for a deeply relaxing afternoon. And then--the massage. I honestly don't think I have the words. My husband worked with Michelle, and I had Noel, and both were incredibly knowledgeable, intuitive, and responsive to our individual needs. They checked in thoughtfully, adjusted as needed, and made us feel completely cared for throughout the experience. We will absolutely be back--specifically for Noel and Michelle.

This was probably the best massage I've ever had. I had trouble parking so I was a bit late--Steve…read moredidn't mind and got as much in as possible. He is very strong and intuitive to your pain and stress. I really liked the cozy atmosphere and feeling like you're in Steve's home a bit. The fish tank is a great bonus. I felt very taken care of and will absolutely be back!

Steve is very intuitive and gives a wonderful, amazing therapeutic massage! My husband and I have…read moregone several times and we always leave feeling rejuvenated

Massages & body treatments are just okay (not consistent because of high staff turnover). The…read morefacility really needs some freshening up. And the spa sandals are fugly. When I was here recently for our annual trip, they didn't have any availability for a massage, so I got a pedicure instead. Rosa was fantastic (I give her 5 stars!!) My Dazzle Dry polish stayed perfect and chip-free for nearly 7 weeks! Well worth the price I paid. I would definitely go back for the pedicure!

Moldy, Dirty & so cold with a horrible customer service ! Avoid this place!…read more Rooms were small, unwelcoming, dirty with peeling paint. Also Customer Service is extremely rude. I have been to the facility a couple times & called them over the phone for assistance : when I asked to talk to the manager, She was worse than the employees. They treat their customers as ATM machines instead of providing a genuine authentic customer service that will make customers want to come back. They don't care for positive feedback which is a big Faux-pas in a service industry like this one! Gladly, there's plenty other much better spas available in the area.

My facial with Annemarie. She was very gentle, quick & thorough in everything she did. My skin…read morelooks smoothe & new again!

I had three micro needling procedures with one provider, then had the fourth one with a different…read moreprovider and the level, and the whole procedure was so much better and so much deeper that I questioned why the first three treatment felt light and not effective. I told the front desk girls that I did not feel I got adequate treatment with the first provider( who, by the way, was mysteriously not working there anymore). I expected an explanation, may be some compensation for the first three treatments that I knew now were useless. My comment/complaint got no response. I was told the owner would call me, she did not. I feel the whole process was unprofessional and frankly a waste of my time and money.