Best! Massage! Ever!…read more My husband and I had an appointment and it had to be rescheduled due to an emergency with the massage therapist which was no worry and they were great about rescheduling when we were available. When we got there they'd given us an upgrade due to the "inconvenience" which I'd say it wasn't at all especially since everyone was so nice about it! The staff was incredibly friendly and knowledgeable and walked us through the whole process and even brought us water afterward. We'll definitely be returning next time we're in town!

I had a deep tissue massage here ($160 + tax). It wasn't the deepest tissue massage I've had (was…read moremore of a Swedish style), but I still enjoyed it. I wish I got the name of my masseuse because she was so sweet. She really tried hard to work the spots she found tension in. The lobby is relaxing and the spa in general, is beautiful. They play relaxing classical music during the massage.

My husband and I came to the area for our "babymoon" and booked a couples massage. I had the…read moremommy-to-be add on to mine. The receptionist was very friendly and showed us all the amenities of the spa. Even though we weren't staying at the hotel, we still would have access to all the features, such as the gym. We started off in the changing rooms which were really nice and clean. There were a lot of little goodies available to help you freshen up before your service. We were also each given a locker key, sandals, and a robe which we appreciated. Once you are changed, you wait in the lounge where the staff will get you when they are ready. The lounge was water, coffee, tea, and a handful of snacks available while you wait. My husband and I were picked up promptly at our start time and were led into our room. The ladies that worked with us were great and did a good job adjusting things for us as needed. Since I'm pregnant, they had special pillows for me so that I could lay in my stomach. Overall, this was a great experience and we would definitely come back!

I was really disappointed with the spa experience, especially after calling multiple times…read morebeforehand to confirm they had sulfate-free options due to an allergy. I was assured accommodations were available, but when we arrived, the staff member checking us in was rude and dismissive when we asked about the products being used. She seemed annoyed when we asked her to verify whether anything was sulfate-free. Because they couldn't confirm safe products, our soaking tub ended up being filled with just warm water instead of any of the advertised aromatherapy, Himalayan salt, or coconut milk options -- yet we were still charged full price. No apology or acknowledgment was offered despite the incorrect information given prior to our visit. It was especially disappointing because we otherwise had a great experience at the hotel, but the spa service and customer care did not match that standard.

Today was an amazing day at the Spa on the Plaza! My therapist was Annmarie, she gave the most…read moreoutstanding hot stone massage! She was very attentive and so much attention to detail which I loved! I can't believe how different my body felt after treatment! Her spirit was calm, peaceful and kind! Thank you Annmarie for a beautiful experience! Nanci Shaddy

Spa on the Plaza Monterey,Ca…read more From the moment I stepped into Spa on the Plaza, I was struck by how tranquil, serene, and beautifully maintained the entire space is. The atmosphere is warm and inviting, with soft lighting, calming scents, and an overall sense of peaceful elegance. Every corner feels thoughtfully designed to help you unwind--clean, soothing, and truly relaxing. It's the kind of place where your shoulders drop the second you walk in. The front desk team deserves their own recognition. Their high energy, genuine warmth, and constant smiles set the tone instantly. They greet you like they're actually happy to see you, not just going through the motions. The staff creates an environment that feels friendly, comforting, and completely welcoming. They're attentive without being intrusive, and the energy at the front makes you feel taken care of from the start. All together, the atmosphere and the team make Spa on the Plaza a place you want to return to again and again--inviting, relaxing, and refreshingly positive. A true gem in Monterey.

Had a wonderful massage by Rosie!! So relaxing and she was able to work out some very tight and…read moresore spots!! I'll be back!! Thank you Rosie!!

We've now visited Refuge Spa in Carmel for the second time, and it's easy to see why my husband…read moreloves it so much. It's the perfect place for him to truly unwind with complete silence, no distractions, just pure relaxation. The atmosphere is incredibly peaceful, and you feel it the moment you walk in. Reservations and Checking in was easy and the front desk welcomes you! We started with a deep tissue massage with Angie who was awesome, which was the perfect way to ease into the experience. It left us both feeling completely relaxed before heading out to enjoy the amenities The thermal pools are perfectly maintained, ranging from warm to hot. He especially enjoyed going through the full thermal cycle... the cold plunge, sauna, steam room, and then back into the hot spa. It's such a refreshing and rejuvenating experience. We ended up staying for six hours and honestly enjoyed every single minute. It's one of those rare places where time just slows down, and you leave feeling completely reset. We'll definitely be back again as it's been my husband's annual birthday gift from me!

I was a guest at this hotel and stopped by in-person to make an appointment. The spa had pamphlets…read moreof services in different areas of the hotel, including one in our room. I noticed the prices of the pamphlet in our room was different than the prices listed in the pamphlets throughout the hotel. When I was making my appointment at the spa, I was told the services I wanted were not available. The receptionist helped me choose services that were similar, with one of the services not listed on any of the pamphlet I'd seen. I asked for the prices and she told me the final total would be $230. I came back for my appointment a few hours later and arrived 20 min before the scheduled session. I got changed quickly and waited for my turn. The massage therapist did not invite me into the room until after my scheduled session time. She gave me about four minutes to undress and get onto the massage bed. When she came back into the room, she shuffled around and took another three minutes to get settled in. By this time, almost 10 min had passed after my scheduled massage time, and I was curious whether the clock started when she invited me into the room or when she started the massage. Unfortunately, when the session was over and I calculated the time, she started the time when she invited me into the room, and not when the massage began. The massage itself was not good. I got an equivalent to a Swedish massage, and her technique did not involve long swedish strokes. She used very short and abrupt strokes and although the pressure was good, the technique was not. She also kept pulling hard at the sheet that I was laying on from under me every few minutes because the sheet was not tucked in and it would move. She was also very loud at everything, from walking to breathing to coughing to taking her hand off my back to scratch herself. I heard it all. This contributed to the impossibility for me to drift off into relaxation or a nap. I also got the seaweed detox mask on my spine, which is supposed to draw out toxins, including heavy metal. Sadly, the aluminum foil she used to cover the mask over my skin likely negated the mask's efficacy. After the session, I checked out and a different receptionist was present. There was confusion as to what services I was paying for, and I almost got charged for my services and someone else's service. Ultimately, it appeared to be sorted out and I was told the total was $280 ($50 more than what I was initially told). I got an itemized receipt of what I was paying for and was shocked to see that the 15 min add-on seaweed detox mask costed $95. I paid and left without incident. I would have expected a better experience at a nice hotel like this one. It is worth noting as a final thought to this review that every person I came across at the spa were nice, but the actual treatments, organization, and communication amongst staff fell short.

First time at this spa, everything was nice, my massage was good, I liked some of the touches like…read moreweighted heat they used throughout. The only negative is that I feel the hotel walls are very thin so right toward the middle of my relaxing a bunch of kids were above my treatment room jumping off the bed and running back and forth. I love kids, but not in my expensive hour of relaxing.

Had a Invigorating body scrub with Beth and a 90 minute deep tissue with Adam. Very talented and…read moregifted staff. They make sure you're taken care of and give VIP treatment.

I went here on my birthday for a massage with one of my best friends. I had not been here since it…read morewas a different spa probably 15 years ago. It's changed quite a bit over the years. Here are some of the good and could be better Points: Good! - discount for locals! - nice sauna and steam room - facilities are very nice and relaxing - service from all staff was outstanding! - massage was pure heaven! I'll be back for sure. Could be better... - because it's a hotel (I guess) you need a key to get in the building. Then you need a key to get in the locker room. OR you press a buzzer or call the number on the door. Makes for a bit of an awkward first impression / not easy to go back and forth from treatment area upstairs to locker room with sauna and steam room downstairs. - there are no alcoholic beverages available. When we inquired about having a birthday toast they suggested we could bring our own bubbly and sit outside in the hammocks/swings. We did this and it was very nice! But see the point above about getting back in. Bit challenging! - Here's an easy one to fix: there is no cold water in the locker room so if you go in the sauna you'll need to go back upstairs to refill your cup or water bottle then have someone let you back into the locker room. A simple water station in the locker room would solve this issue, - Toiletries are available (a plus!) but on demand (not convenient). Would be great to have a few common items out like many spas (deodorant, hair spray, hair ties, etc.)

Caramel Massage truly does not disappoint. From the moment I reached out, Noel responded…read moreimmediately, and scheduling was quick and effortless. The location itself is beautiful and rustic, with a stunning view that sets the tone for a deeply relaxing afternoon. And then--the massage. I honestly don't think I have the words. My husband worked with Michelle, and I had Noel, and both were incredibly knowledgeable, intuitive, and responsive to our individual needs. They checked in thoughtfully, adjusted as needed, and made us feel completely cared for throughout the experience. We will absolutely be back--specifically for Noel and Michelle.

Very relaxing and amazing massage experience by Michelle & Noel. We did the 60 mins couple's…read moremassage for $145 p/ person. They both ask you which areas to focus on and how much pressure to apply on your body. Classical music and scenic views created a relaxing ambiance. Noel taught me breathing techniques during the massage experience, especially the tight areas in my body, which was very useful. Pro tips: the place is located on the left part of the driveway and looks like a home. Bring cash as this is the only form of payment. Noel texts you prior to the appointment to give you additional details such as directions, confirmation of appointment, and to wear a mask.

There are feelers, and there are healers and Steve of Livewell therapeutic massage is at the…read moreforefront of the healing arts. I can tell instantly when a person puts their hands on me if they have the gift of touch and Steve is the real deal. A beautiful and intimate space with many amazing plants bespeaks of a personal and inviting sanctuary for one to rest and heal. When one entrusts one's body to a healer one must be able to do just that and Steve's gifted technique has been honed over years of applied principles to the point of mastery. He is capable of any level of massage or healing: one only need to specify desired modality and pressure. Massage began with a good epsom salt foot scrub and then progressed to one of the deeper applications of pressure point massages I've ever had in my life, and I've had a few. To use this level of strength and pressure a person really must know what they're doing to effect healing and not injury, and healing is certainly the case here at Livewell massage; one of the finest boutique massage outfits on the planet, sans the boutique pricetag. I was poured a nice cup of some cherry juice at end to hydrate cause man, I was zonked! In a word - Go!

I called and asked for gift cards. There is usually someone…read moreanswering the call which is helpful. Always make an appointment since it seems it's an appointment only place. You can find parking easily nearby.

Moldy, Dirty & so cold with a horrible customer service ! Avoid this place!…read more Rooms were small, unwelcoming, dirty with peeling paint. Also Customer Service is extremely rude. I have been to the facility a couple times & called them over the phone for assistance : when I asked to talk to the manager, She was worse than the employees. They treat their customers as ATM machines instead of providing a genuine authentic customer service that will make customers want to come back. They don't care for positive feedback which is a big Faux-pas in a service industry like this one! Gladly, there's plenty other much better spas available in the area.

A delightful spa that offers fantastic massages. Truly one of the best massages I've ever had…read more.. same for my husband and friends. The facility is beautiful and well maintained. On site facilities include sauna, steam, hot tub, salt room with zero gravity chairs, relaxation room, a quiet room with fire pit, and showers. It can get very crowded on the weekends so if your appointment is on a Saturday or Sunday then plan to wait for showers, dryers, and use of the facilities.

Everyone at Peninsula Glow Medical Spa is very friendly. The office environment is professional…read moreand relaxing. I had a treatment from Donna who was friendly, efficient and very helpful. I never felt rushed. I highly recommend this office.

I prepaid for a Clear + Brilliant facial package and, yes, I missed a couple of appointments. I…read morefully understand that policies exist--but what's disappointing is how this was handled after being a loyal client for years. I've worked with Stacy across multiple locations and continued to support her business wherever she moved. After that level of loyalty, I didn't expect to be told I need to pay an additional $100 just to reschedule, while also being denied both a refund and the ability to use my remaining (third) facial credit. It's not about the missed appointments--it's about the lack of flexibility, communication, and customer care for long-term clients. Just something to keep in mind: don't rely solely on the 5-star reviews. Make sure you clearly understand their policies before committing or prepaying.