I made a visit to this dealership to view a certified BMW i3. I was in touch with the salesperson, Diven, by phone several times after my visit, and he always made the same impression on me - professional, knowledgeable and courteous, going above and beyond the call of duty to educate, guide and support a prospective customer - whether he would buy a car from Elmhurst BMW today or years down the road. Somehow, Diven also managed to achieve all this while being very friendly and personable to boot. I visited about 10 dealerships during my research and subsequent purchase, and Diven was by far the best salesperson I dealt with. Ultimately, I bought a completely different brand and model from another dealership, but that was through no fault of Diven's :-) read more

STAY AWAY!!!! DO NOT BUY ANYTHING FROM HERE!!! I wish I read these reviews before I purchased a used vehicle from here. I warn everyone to go somewhere else. There are many car dealers out there and they want your business. SHADY, SNEAKY, LIARS, THIEVES, and IGNORANT are just a few words to come to my mind. I was told that the brake pads had 30% left on them. A week after I bought the car, I called my salesman, who was hard to get a hold of, and informed him I believe the rotors are warped and the brake pads need to be replaced. I am not a mechanic but have been driving for many many years, you know the grinding sound when rotors need to be replaced. The salesman dismissed me and told me they were checked. I called back a week later and he did not return my call. Well, well, well, it turns out that I was 100% right. Elmhurst BMW lied to me about all of this. I spoke with the extremely ignorant sales manager and he should NOT have that position. He does not know how to deal with people and basically hung up on me. WHAT?!?!?! I have a few choice words I would like to call him but I am classier than that. STAY AWAY from this place. They suck. I didn't even want to give them one star!!! read more

First time Elmhurst BMW customer. Owned BMW before. Great experience from initial internet shopping all the way through to signing finance documents and driving home my brand new car. Eugene and Michael are a dynamic team working together to get complete and confident customer service. My best car purchase experience yet ! Worked out deal ahead of time via email and txt came to dealership to drive and inspect car and then sign papers and drive home. The finance manager Zain was top notch as well. Personable, knowledgable and able to summarize all documents with ease. read more

Went in to pick up a new key fob for my 530i BMW that I had lost in a move. I was told it would be in in two to three days and would be called when it was in. After waiting over two weeks I called and found out it was in and should bring in the car to have it synched. Was greeted promptly and shown to the parts dept.. They then gave the fob to the service dept. to initialize it. The fob didn't have a key ring so I asked if I could have one. I was told " We only give those to people who buy cars not fobs" WOW. Sorry I didn't know only spending $500 didn't qualify me for a key ring. Way to treat customers and win their loyalty. I will be going to a different dealer in the future. One who appreciates their customers. read more

Purchasing vehicle for our daughter went bad with this dealership !!! Our family just wanted to share our story and sour taste about this dealer ! Future buyers should know, that this dealer doesn`t keep customers happy out of state after charging them deposit on agreed sale ! Absolutely the worst NEGATIVE experience ever !!! My family will never refer friends and family to this dealership, NEVER ! Store GM and internet sales team were making all kinds of excuses, so they can cash out on deal locally, instead of treading all customers equally the same. NOT RECOMMENDED !!! Zero negative 10 stars for this dealership !!! ~Cindy Misa, read more

Recently visited to purchase a pre owned 2017 BMW X3. They add $700 to every used vehicle for nitrogen and LoJack! Would not negotiate these added products at all. We were never greeted by a sales manager and when I called to complain his response was "would it have made a difference if I came to talk to you?". I've never experienced going to a dealership where the manager didn't at least introduce himself. The manager's unprofessional response is why I'm taking the time to write this review. read more

No problem with bmw the cars themselves, however, this dealership sold me the tire warranty package and are not covering the tires over the lease. Now having paid the $2,000+ for tire warranty have to pay another $600 for a new tire. Disappointing and shady they will not cover the tires over the lease they sold me! read more

Bought 2016 Lexus ES 350 from them couple weeks ago. Great experience at the dealer. However sales person never followed up with his promises. 1) Car came with only one remote so he told me he'll reach out to local Lexus dealer so I can purchase the second one at a dealer discount - this never happened 2) Car was missing a front license plate bracket so he told me he'll order one for me if he can't find it - this never happened. I sent him couple different text messages but not getting any response. read more

My wife and I stopped by to look at a pre-owned BMW X5. We drove from Milwaukee. Spoke with a salesperson before we got there and had some email exchanges related to the condition of the interior and exterior. "It's got a small blemish in the interior" and "It's missing the tow hook cover, but we can get one". Sounded like pretty minor stuff, so I have them send pictures. Acceptable. Got to the dealership, after scheduling an appointment. We showed up on time, but had to wait 20 minutes and ended up getting handed to someone else. X5 showed up, keep in mind it's 2 years old and certified pre-owned. Holy smokes are these guys full of crap. There were scratches all over the truck and a big dent where it was bumped. Easily $1,500 of work to do on the paint and body. Price was too high, but we worked it down to an okay value. Two things that make these guys slime. 1. Tried to give me the old, "We just got a call and someone wants to put a deposit on it sight unseen". WOW, crazy huh? 2. "Get creative on the damage and file a claim with your insurance". WTF! These guys recommended insurance fraud. See you later you crooked bastards. read more

Of course now my engine needs the seals repair service which cost around $8k! Again people here me when I say stay away from this dealership! read more

The parts manager went well out of his way to fix a problem who does that anymore

I went to this dealership four times for inspection right before my car (2018 BMW 750i) went out of warranty . However, right around 51,000 miles, and out of warranty , i started hearing a noise in the engine, and took it to Elmhurst BMW in January of 2022 to be told that the engine is shot and would need a new engine and pay almost 40k for an engine replacement. How is it possible a 4-year old car that barely passed 50, 000 miles needs an engine replacement? The car has never missed a service and all services were conducted at a BMW dealership! It is very disappointing to hear that BMW would only cover 10% of the cost given the facts surrounding this issue. I owned 4 BMWs in the past but NEVER AGAIN! read more

A great new car purchasing experience. Anthony in Sales was friendly and informative, Jack in Finance was assisting and explained all details. I went to four other dealerships before Elmhurst BMW, and Elmhurst BMW won hands down in service and pricing. I would definitely recommend Elmhurst BMW group for a new purchase. Thanks!! read more

Intimidation and lack of ethics. I'm a single woman that wanted to buy a car for the winter. I saw a used 2008 Jeep Wrangler for 11,900 X series on the internet. It was advertised at the Elmhurst BMW on Lake street. The car was priced right but, as soon as I left the dealership sensors started go on. Tuesday November 13, 2018 I was at the Elmhurst BMW with the salesman Eugene Royfe. I made a bad deal because I was intimidated by the prestige of the BMW reputation. I wasn't buying a BMW. I was buying a used Jeep with 133k miles on it. I was told that the Jeep wouldn't be on the lot if it didn't pass BMW inspection. It's a good car. I bought the car after 7 hours of negotiations. I drove the Jeep off the lot and 10 minutes down the road the tire pressure sensor went on. I emailed Eugene and told him what happened. I said I'd bring it back in on Thursday. (The Jeep sat at O'hare airport all day Wednesday) Thursday 11/15 I was there for three hours. The service department said the sensor was reset and it could be from the cold. So I left. I jumped on I355 and the check engine light went on. Then right after the tire pressure light goes on. I send another email to Eugene stating that the lights were on. I told him I will bring it in on Friday. Friday 11/16 I was at the dealership for another three hours. The feedback I got was that the Code P0430 came up. Something may be wrong with the Catalytic Converter. They reset my sensors and told me that it will be ok to take home. At this point I didn't feel safe to drive. I left the Jeep on the lot and made an appointment with the general manager Irv Shenderovsky. Side note: I am locked into a loan for approx $11,200. Put down $2000 cash, and traded my 2005 Buick which they only gave me $500. They also gave me $500 off the price of the car. Sat 11/17 I went to see the general manager. Irv Shenderovsky. He said that Nicholas Psaros, the internet sales manager, had given him a call the previous day and informed him that I was upset with the transaction. I told Irv that I would like my out of my loan for the Jeep, and walk away with $3000. (I had a 15 day warranty. There was mention that they would fix the problem but, Tuesday Thursday and Friday the service department cleared my sensors and told me it's good to go.) Irv proceeded to tell me that my Buick was already sold to a wholesaler. Then he said I had to pay for all the taxes and fees for the sale of the Jeep. In the end Irv's offer was approx $1200. They would buy back the Jeep and I will be out of my loan. I have to go back on Monday 11/19 at 9:15am to pick up my settlement check of approx $1200. I lost a car that was running well, I lost $500 from the sale of the car, I lost $500 from the reduced price of the Jeep, I lost $800 in taxes and fees, I lost 13 hours of my time at the dealership. You can gauge the ethics of Elmhurst BMW. I was trusting but, I have no way to right the situation. read more

It was my fault that I came into the showroom the day after New Years. It is also my fault for looking for a very specific type and model car. Therefore Elmhurst BMW does not get 1 star because there were only two sales people on the floor, or that they didn't have what I was looking for. Elmhurst BMW gets 1 star because the salesperson didn't try and sell me a car. I had to beg him to give me the specs of a possible alternative vehicle, and for his card before I left. He never asked for my contact information, and not offer to do any followup work on my request. The final straw was when the salesman suggested shopping online would be my best bet. Regardless of the product - I go to stores as a consumer looking for service. Elmhurst BMW gets 1 star for poor service. read more

As we all know...Perillo has the worst service of any service establishment in town. So those of us who know better drive out to Elmhurst BMW to have their caring, smart team service our car. Corey, the service manager is top notch, super professional and all about solving any problem. I'd highly recommend the trip to care for your car, be treated like a human and ultimately to purchase a car. read more

BUYER BEWARE: I bought a 2013 528xi from this dealership in 2015. The car was pretty and had all the bells and whistles. All of the scheduled maintenance was done by Elmhurst BMW, so I thought all was well. Then, in February of this year, I was driving down I290, and the engine began to lose power. At that point I got a power train warning on the dashboard screen and I pulled the car off the road. When I finally got it to Elmhurst BMW, they told me that the car "needed a new engine", and the approximate cost of this work would be $15,000. Needless to say, I was in shock. This was the most expensive car I had ever purchased, and it was now completely incapacitated at less than 90K miles. Naturally, I thought that a company like BMW would stand behind their products and service, however, I was very very wrong my friends. I called BMW North America and they told me that, since the car was no longer covered by their warranty, the cost to replace the engine was on me. They mentioned a possible 15% discount on the labor, but that still would have set me back around $13,000. I finally gave up, and sold the, car I paid $38,000 for, back to Elmhurst BMW for $1500. I lost a whole lot of money, but I learned a huge lesson. I will never buy another BMW, and I will never visit Elmhurst BMW again. Live and learn. If you're in the market for a car, think long and hard before you decide to purchase a BMW from these guys. Unless you have money to burn, you are taking a huge risk. I've since purchased a 2016 Lexus ES350, and I absolutely love the car. It's a good quality reliable luxury sedan, and I hope to get at least 200K miles out of it before the engine blows up. BMW, goodbye and good riddance! read more

What a horrible car dealer! The salesman was either incompetent or a liar. Service has never been completed on time. Go elsewhere for your next car. Or you are likely to regret dealing with this lousy dealership. read more

This was the dealer I used to make my purchase. It's a Jaguar/BMW division in Elmhurst. I actually just came in for a test drive and ended up making a purchase a few weeks later. The overall sales process here was very painless and accommodating, I felt that the dealership did a great job partnering with all channels of communication to deliver on my expectations in all areas (price of vehicle/trade in amount/and custom requests). If they are as great at maintaining their partnership after the purchase is made as during the sale, I would definitely conduct business with them again given the opportunity. Michal Banach was my sales person, go see him - he will take care of you! P.S I have a friend who also made a purchase with them, and he was not disappointed. read more

Trash service, came in to get my lug not measured after I called a head of time only for the lady up at the service desk to tell me no, the techs we literally sitting on the chairs talking and laughing. Won't be bringing my bmw here anymore read more

My 2014 BMW X3 went in for an alternator replacement, while in service they failed to diagnose a loose timing belt, which was not noticeable at the time I dropped the car off, but was as I was pulling out of the repair shop. Was encouraged to spend $2,400 to replace the timing chain and oil pump by my service representative (over the expressed recommendation of the tech). After doing the repair the car it was determined that the engine was nocking and that I would have to spend another $12,000 to replace the engine. They refused to refund the original repair. I ended up purchasing a different car, but it took three weeks of negotiating with the dealership, service, and BMW to get down to a satisfactory price. And even though I was spending over $30K on a new car they still made me pay for a part that didn't fix the car. My salesman did good work and probably helped me negotiate through a bureaucratic nightmare, but it was only my persistence that made a price palatable. Overall my experience was a disappointment and one that I will not be repeating at Elmhurst BMW again. read more

This dealership has no communication between departments. Say you call the service department, and I use that term loosely as the service clearly stops at the once you walk in the door, you have to manage every aspect of your time there and coordinate it with the other one. Constantly reminding people why you are calling and what you need. My car has had numerous car issues, emailing them is like a foreign event to them. Broken water pump, broken transfer case, bought the car and 3 months later I needed to "purchase" the upgraded software for the engine to run correctly. You know when you buy an apple or computer, and there's a new software coming out, they give you a free upgrade into it, Elmhurst gives you a free upgrade for $1000, otherwise your car is worthless. I brought in my car 2 or 3 times to have it looked over for $120 or whatever it is, and not once did anyone tell me that my car's engine block had broken off of it's mount, 2 of the aluminum fasteners sheared off and the other two just weren't there. My engine was sitting or resting on parts and causing more damage. If you're looking for a good bmw mechanic, try craigslist. read more

Excellent Excellent Excellent!!!!! On my drive to work, my low oil level light came on. I called Elmhurst BMW and they said I could bring it in whenever I could that day. I dropped my car off around 10AM and had a complete service and brakes done by 1. My service manager was courteous and efficient. They treated me with respect and showed they valued my business. One of the best luxury car dealers around. read more

Discovered a rather large hole (1" x 3" gash in my tire yesterday and called Elmhurst BMW to arrange a time to bring my car in. They were happy to schedule a service appointment....for 6 days later. When I questioned this it was explained that would be the first time they'd have a loaner available. Huh? But you're a car dealer. Aren't there a bunch of cars sitting around? Or better yet, it's a new tire. How about doing it quickly while I wait. Nope. Can't do that. I went to Laurel BMW in Westmont without an appointment and was out the door with my new tire in just over an hour. That's the difference between keeping and losing a customer. In all fairness, the sales experience a few years back was fine, but the service experience has never lived up to what I'd expect from BMW. The good news is that the run-flat tires work. Despite a hole that size the tire hadn't lost air pressure one day later. PS. I'm writing this review while waiting for my new Volvo XC60. It's good to be home. read more

I have purchased several cars through Elmhurst BMW and have always found them to be superior in service and selection over any other Chicago area BMW dealership. Recently this was reinforced with a somewhat tricky problem I had. Suffice it to say that Elmhurst took a potentially poor situation and made it very positive. Nick in sales and Korey in service are both EXCEPTIONAL at customer service; not only did they resolve my problem to my full satisfaction but actually made the experience a net positive and gave me the sense that they truly cared about making sure we were happy and taken care of. I live in downtown Chicago and it is worth the drive to work with the people at Elmhurst BMW. At the end of the day all dealers have the same vehicles, it is the people that make the difference; easy and very high recommendation! read more

I didn't buy today but nice to deal with a relaxed salesperson. Stopped by last Saturday and talked about a couple of newer models I was interested in. Reasons I was thinking of selling my current BMW, etc. One of the cars I was eyeing was out of my price range but he offered to get the keys for a test drive. I respectfully declined as I couldn't consider myself a serious buyer for that car. Today they didn't have what I was looking for but I'll be back. read more

Elmhurst BMW - Time to start saving - Car Dealers Near Me - Elmhurst, Illinois

Eugene Royfe Internet Sales Manager Elmhurst BMW I corresponded with Eugene. He was very helpful and quick to respond by email. Kind, courteous and efficient. read more

Came in expecting to look, walked out with a certified used 15' 3 series. Very easy and smooth transaction. Staff was great! The new location is also very nice and organized from the looks. Will definitely come back to this location for future BMW buys and trade ins read more

On Friday, June 18th 2021, I purchased a used 2018 Audi A3 from this dealership. The transaction went smoothly. There were a few items on the car that we agreed to do an 'I owe you' from the dealership. I took the car into an Audi dealership to fix these issues. The Audi dealership let me know that there was a recall for the passenger air bag for this vehicle. The recall does not have a repair for it at this time. This recall information was not disclosed to me during my buying process, in fact the auto report sent to me did not include any recall information. When I called the dealership voicing my concern they said there was nothing that they could do for me, and that I will have to take this up with Audi. I asked that they provide me a refund on the vehicle (two days after the sale) since this information was undisclosed and I was no longer able to use this car for ride sharing which was my intention. They refused and said the best thing they were able to do was offer me a buy back for $5,000 less than I bought it for two days prior. read more

So happy with the purchase of my X3 i was intimidated by all the technology in the vehicle luckily the BMW Genius Sam knew everything about my new car and made sure i was confident using my new car ! thanks everybody at Elmhurst BMW ! read more

Scheduled service online for my X3. I left detailed info regarding what I needed addressed. - Came in on the scheduled service day. Spent 20 minutes explaining again what I needed done and in more detail because I guess the web interface did not grab all the info or did not bring it into their system. -Was called later that day with an update that did not include half of what I came in for. -Spent another 10 minutes explaining again why I was there and what was missing (now for the third time). -next day called and said car was ready yet the main reasons I was there was not done. Picked up the car and will not be back. read more

The entire buying experience with the Elmhurst BMW was excellent. I was able to book a test drive online with the exact model I was interested in and it was waiting outside when we got there. Within minutes of arriving, my wife and I were already on the test drive. Eugene Royfe was a pleasure to deal with. He was able to get us a fare price on the trade-in, good price on the X1, and great financing. The entire process took less than two hours. My wife and I have been very pleased with our experience at Elmhurst BMW. *They even sent me cookies for my birthday! read more

Great dealership. Got a great deal without much haggling and the delivery, sales and finance experience was top notch. Everything was just as advertised, from the mileage of my car to the Internet prices. Follow up: have to give this place a 1 star, after looking to test drive a car, they didn't want to, and felt like I as a customer, was wasting their time (despite being a prior customer). Never going there again. read more

Typically I hate the car buying experience and have not bought a car in eight years for that reason. David Hubner at Elmhurst BMW changed my feeling towards the process. He made the process very quick and very easy, coming to an agreement on price on the vehicle that I wanted very soon. Everything was done in a very honorable manner. Further, the training from the "BMW genius" when I took delivery of the car was very valuable and appreciated. I recommend Elmhurst BMW unequivocally. read more

BUYER BEWARE! The sales team is decent, but service department at this dealership is a complete SCAM. they seem to find reasons to charge you extra in service, which is where they make their money. I recently had to have my car brought in for service, and was given a loaner. I returned the loaner car in 4 days, having driven it twice (under .5 miles each time) and they found a "bubble" on a tire. there was no visible damage to the tire, but I was held responsible and had to pay $385 for a new tire for them. I've dealt with this dealership previously when I leased a vehicle from them and it was always the same story - their service team looks to gouge customers by any means read more

TERRIBLE EXPERIENCE WITH DEALERSHIP I was so excited to drive from Milwaukee to Elmhurst (1 1?2 hours) to potentially buy a car that I had thoroughly checked out through their website and from contact with salesman Glen and their finance manager. The car appeared to have all I was looking for including Navigation...explicitly stated in the car description. Upon arrival, I quickly noted there was no Navigation... Salesman Glen stated that oh it probably just needs a SD card... Complete ignorance and lack of knowledge...An SD card does not provide Navigation. I said the car is completely misrepresented by the dealership and his response was that it was Audi's fault. Whose website carries the description?? I said we drove all the way for a car that they misrepresented and his response was to turn and walk away. What incredible disrespect. The GM Irv Shenderovsky sent an email saying that he hopes I had a positive car buying experience, etc. I sent him an email detailing my frustration. NO RESPONSE. What type of dealership is that. Zero for customer service, respect, honesty and the list goes on. The salesman actually had the nerve to text several days later to ask if I was interested in any of their cars. Are you kidding me.... read more

This is the second time we shop at Elmhurst BMW. The first time we got a 328i amazing car, but we needed something larger so we got the 2018 X6 and a nice used 328i GT. They gave us a great deal for getting 2 cars, our Sales person Josh Hatzigiannis who was very attentive gave us full information of the X6. Jack Metz helped us a lot and the process was quick, also there was another Josh in Sales who was very attentive and kind when we got the GT. The used cars that they sell are in very good condition and quality service, you can have your coffee and cookies while you wait in the waiting area or simply shop for some nice BMW accessories. Definitely will go back!! read more

Just took my car in for service. They gave me a loaner. I was in and out both times. This place runs like a well oiled machine.

I bought a certified pre-owned BMW X1 from Elmhurst and had a great experience. Josh was totally professional and accommodating and the whole process was easy and painless, which is really all you can ask for in a car buying experience! Would recommend Elmhurst to anyone looking for a new or used BMW in the Chicago area. read more

I recently purchased a 2014 X5 from this dealership. I have been looking for about the last year and a half for the right car and time for me to buy. Every time I come into this dealership I feel as if the staff's attitude is that I should be grateful that they are there. The same goes for the service department staff, which has been servicing my previous BMW (purchased at a different dealership). I have never felt welcomed or that the staff was grateful to have my business. I use Elmhurst because they are close to me geographically. Most recently, I had a battery die in my key. I happened to be driving by the dealership and asked if they would mind replacing it for me. I did not think this would be a problem as Elmhurst Toyota (same ownership) next door did this for my wife's Toyota key of free when it had the same issue. BMW, however, charged me to do this simple thing after I spent a significant amount of money on a car just 6 months ago. These guys nickel and dime customers and I have little confidence in the service department any more. It is a vast difference from their counterparts at Elmhurst Toyota next door, where we have always felt like valued customers. I will allow Elmhurst BMW to service my new car until the warranty is up and then I will take it elsewhere, as I am currently doing with my old 530. read more