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    Elloway John, MD

    5.0 (2 reviews)
    Closed 9:00 am - 12:00 pm

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    9 years ago

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    Carbon Health Urgent Care Novato - Vintage Oaks

    Carbon Health Urgent Care Novato - Vintage Oaks

    2.7(43 reviews)
    1.6 mi

    The receptionist was wonderful from booking the appointment to checking in, it was a breeze…read more I went to this place on the suggestion of my primary care office due to a reaction from a pneumonia vaccination I had on Wednesday. I'd used ice, benadryl cream, taken my prescribed anti inflammatory medications, and then used heat per the nurses advice at my PCP's office. THEY told me if the injection site continues to get bigger to go to Urgent Care. I marked my arm in the morning to keep an eye on it, the area grew from 3 inches to 4 in about an hour, the injection site is hard, hot, and itching. The person who "treated" me suggested ibuprofen (I'm already on a prescription anti inflammatory medication) and hydrocortisone cream (Benedryl) and marked my arm again. She said if it gets worse go to the ER!!! WHAT?? I went there for treatment as my PCP suggested due to my complex medical history. Let me be clear, this was not treatment, this could have been an advice line call. They shouldn't bill my insurance or me for this visit.

    We had an urgent need to see a doctor and discovered Carbon Health in Novato. We made an…read moreappointment and rushed to their office on time. Forty-five minutes later we were directed to come in to an inner office where we waited another ten minutes. Finally we were greeted by a physician's assistant who could not help us and told us to go to the emergency. We strongly recommend you avoid this place. It is not safe to go there.

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    Carbon Health Urgent Care Novato - Vintage Oaks
    Carbon Health Urgent Care Novato - Vintage Oaks
    Carbon Health Urgent Care Novato - Vintage Oaks

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    Novato Urgent Care Center - John Elloway MD MPH FAAFP FACPM Novato Medical Center

    Novato Urgent Care Center

    1.0(4 reviews)
    0.0 mi

    My large puppy knocked me down hard at the dog park. I landed hard on the concrete on my 70 year…read moreold knees then slammed my head into the chain link fence, sustaining an immediate visible goose egg on my forehead. I walked up to the counter and stated I'd fallen, that my dog was locked in my car, and asked if there was currently much wait time. The paragon of empathy behind the counter said "May I have your ID and medical insurance card?" I was then moved to the next paragon of empathy who looked me up and stated I had an unpaid bill and would I like to settle that now? I responded I'd not received a bill. She said "Well, we sent one." Then, I waited. Finally, paragon #2 stood up and said since I'd sustained a head injury, they would not see me, and said I should DRIVE MYSELF to the ER, at Novato or Kentfield. Avoid this place like the plague.

    Came in today after getting a negative covid test to have something checked out (omitted for…read moreprivacy). The man at the front desk was extremely rude to me and kept interrupting me over and over again telling me to wait outside and would not let me get a word in to explain the situation. I completely understand the reasoning for being outside but I did not appreciate the way I was spoken to and felt greatly disrespected by this man. I cannot stress how upsetting it was to have this interaction. He needs to work on being kinder and more welcoming if he is going to be the one at the front desk. I ended up leaving and walking out before my appointment because I wasn't going to sit there and be treated like that. I hope that he at least gets spoken to about this. Will never come back here again.

    Elloway John, MD - familydr - Updated May 2026

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