The reception is right when you walk in, pretty close by. All of the sales staff have little desks…read moreall throughout the sales room. Had a big expedition, escape as well as a bronco sport in the showroom. They have skeleton statues of Halloween decorations, right out front. We ended up parking over by the service area, since the front area is at an awkward spot in the corner. We had another male sales man greet us after the receptionist asked what we needed help with. Rich C. ended up chatting with us towards the end of our visit. He's the same sales person that had dealt with my mom's last purchase many years ago. My mother was able to get an idea of size of an Escape (ICE) and a Bronco Sport. Rich and his team member were both friendly and helpful and made my mother feel quite comfortable and at ease too.

This is where I used to get my oil changed. At the beginning, my settings were screwed up because…read moreprobably some kids that work there messed with them. I complained. This time my car drove different and there was a rip in my seat. It looked like somebody with keys hooked onto the belt loop cut my leather seat. If you have something nice, be cautious about going to this place.

Great service. Brought my 2010 Journey here because the muffler was really loud. It just needed a…read morenew Resonator, I was in and out in 30 minutes. Problem solved. And reasonably priced.

I spent nearly $2,500 at this shop in a single week across two vehicles (A/C compressor hose and…read moretransmission oil cooler lines on a Cadillac ATS and rear wheel bearings on a Subaru Impreza). My experience with a transmission oil cooler line repair on my Cadillac ATS was not just a case of overcharging, but a total failure of safety and professional ethics. They billed me $980, in an attempt to justify 4+ hours of unnecessary labor by claiming they had to remove the steering rack to get to the transmission oil cooler lines. This is not the procedure documented in the service manual. Additionally, they charged list price for the part, claiming they received no discount from the dealership on part purchases. After a test drive, they pulled the car back in and I witnessed the technicians attempting a "manual alignment"--one holding the steering wheel straight while the other hammered on components underneath. When I asked the manager, Mark, if I should get a professional alignment since the rack was pulled, he wouldn't even look me in the eye and simply said, "Yeah, probably, I would if I were you." Upon inspecting the car myself immediately after leaving, I found: 1. STEERING RACK BOLT: The main mounting bolt was only halfway threaded into the chassis. The steering rack was literally unbolted from the car. 2. DISCONNECTED SWAY BAR: The front driver-side sway bar link was completely disconnected and dangling behind the wheel. 3. ZIP-TIED LINES: The new $529 lines were secured with a plastic zip tie instead of the factory-provided mounting bracket and bolt. 4. DANGLING PARTS: The engine mount vacuum hose and wiring harness were left unclipped and hanging. This shop billed me for "rack removal" but failed to actually bolt the rack back to the car. Returning a vehicle with loose steering and suspension is gross negligence. I am filing a formal complaint with the Michigan Bureau of Automotive Regulation (SOS-197). I have attached photos of the loose bolts and hanging suspension for public record. Avoid this shop if you value your safety.

Exceptional experience! When we arrived Jordan had both cars we were interested in and had talked…read moreon the phone about, already pulled out and ready for us to look at. It was an easy choice to pick the 2024 Nautilus we chose when seeing both vehicles we discussed side by side. We took it for a test drive and were impressed with the vehicle and more so with Jordan. He talked about many of the features of the vehicle along our drive and when we arrived back he went over more features and details of the vehicle. He made it easy to make my choice to buy. When back at his desk he discussed financing, all the warranty features, vehicle services, the Lincoln app, gap insurance, rim/tire warranty and more. I would recommend Jordan to anyone looking for a vehicle. He made the entire process extremely pleasant. Everyone I met at the dealership that day was great and made an effort to say "HI" or even strike up a conversation. Thank you for the wonderful experience Jordan, Shawn, Angela and Roland.

I recently purchased a used vehicle from Crest Lincoln, and I can honestly say that Jordan…read morecompletely won my business back. In the past, I had very poor experiences with Crest Lincoln's service department in both 2016 and 2019, bad enough that I refused to return to the dealership for years. Because of that history, I was hesitant to even consider them again. Jordan changed that entirely. From the very beginning, Jordan treated me like an elite customer, despite the fact that I was purchasing a used vehicle. He was professional, respectful, transparent, and genuinely attentive throughout the entire process. There was no pressure, or dismissiveness, just excellent customer service and clear communication. Jordan restored my confidence in Crest Lincoln. He took the time to understand my needs, answered all my questions thoroughly, and made the experience smooth and seamless. His level of service was, and still IS, exceptional and has far exceeded my expectations, especially given my prior experiences with the dealership. If you're considering Crest Lincoln--especially if you've had reservations in the past--I highly recommend working with Jordan. He is the reason I gave this dealership another chance, and he is the reason I would return again.

We have used S&K a few times now with multiple family vehicles, and also other family members have…read moreused them. A very good value and they do a great job. They are professional and reliable They recently fixed a problem with our Jeep Cherokee that was shaking intermittently at higher speeds...found it to be a brake problem. The vehicle was fixed in a few hours and the job priced accordingly with their profit margins. 3rd time we have used them, with success and value each time! I will be utilizing them from now on! Good job team S&K!!

They welded on my car with batteries connected. Literally a rookie mistake. Now the ABS and…read moretraction control light are stuck on. The service desk when asked if they disconnected the battery when welded said "no, it's not an issue". Anyone with experience in the past 30 years know that's bad news for digital electronics. Will back to see how they are going to make it right. Even the basics like, I gave them the correct gasket for the cat, did they use it? Nope. Stuffed a crap gasket in there.

I found this great service from this car repair garage. I get oil changes fast by real mechanics…read more I would definitely bring my car here for more work should it need anything, though fingers crossed I don't anytime soon.

Three years have passed since I last reviewed this place and I can surely tell you, this is an…read moreexcellent repair facility. We always take our cars here and so do my son and my mom. They're courteous, efficient, knowledgeable and friendly. Although they're very busy with many repair bays, they can still do a fairly quick turn around on your repair. Their towing service has also come in handy once or twice. No matter the problem, Lakeside Auto Care is the place to go. Repairs are never cheap, and they never happen at a good time, but it's good to know that they'll get you back on the road quickly and efficiently.

My journey at Skips Auto repair started 20 years ago when I worked across the street. Even though I…read moreno longer work in the area, I still only go to Skip's passing up repair shops along the way including those shops that AAA encourages me to tow my vehicle too in which I'll receive a 15% discount. However, for myself, loyalty goes a long way when you're comfortable and have trust. Skips has always delivered with a fair price, professional service, high standards, and the integrity of finding out the root cause of the issue. I feel I've never been up sold or been steered into additional repairs/expenses, and they don't use scare tactics that make you feel you need to do repairs immediately that may not be needed yet. Instead, they only inform you of what they see that may result in future issues or in need of repair/replacement in the near future. So, with each visit, I feel I'm only paying for what is necessary to get my vehicle in a drivable condition, typically resolving the issue I took it in for. I've never walked away from Skip's feeling I broke the bank or spent more that I needed too. Even though I've been going for 20yrs, this is my first review. I just need to commend the team at Skips for the patience they had with my 3yr old truck in diagnosing a sporadic non-starting issue. This issue was not an easy one to trace or identify, it did not show up with a scan, nor did the issue occur enough allowing a technician to easily duplicate the issue for proper diagnoses. After dealing with this issue for a few months, I just concluded that the only way to rectify this issue is to leave it with Skips until the non-starting issue occurs for them. What I appreciate here is the patience and space of allowing my vehicle to stay with them for over a week. They spent the time not only starting the vehicle several times each day, but driving it around, parking and unparking, just waiting for the issue to occur for them. Again, this was a 3yr old truck with 38K millage, just out of warranty. To most and even I considered it, would be to take it back to the dealer for review. However, in my mind I felt I would not get the attention needed to properly diagnose this issue with a dealer, would they spend over a week starting my truck several times a day and allow it to remain on their lot for over a week. I feel the fee for this attention would be astronomical with a dealer and that I would have received a call after 2-3 days to come and pick up my vehicle as their not seeing an issue with it. Granted the dealer presupposition is just an assumption. However, my overall point is, I knew based on my previous experience with Skip's that they were the one shop that I knew would truly work with me through this issue and not leave me stranded or unsatisfied. I'm truly appreciative for this auto repair shop in my life, as it's obvious to me their driven by providing customer satisfaction and not necessarily dollar signs. I've been loyal to Skip's for 20yrs and will remain loyal until Skip's or I is no longer around, LOL.

To Skips auto repair: EXCELLENT! EXCELLENT! EXCELLENT!…read moreI couldn't be happier. The service, the communication, the excellent work That Santo and his crew performed is 1st Class. I'm a car guy from way back, but these modern day cars (GMC Terrain 2015) is too much for me to handle. It sounded like someone threwa thousand marbles into my engine. And trying to undo all the components to get to those thousand marbles is beyond me. Santo had no problemDiagnosing the problem and fixing everything with the car, including the timing belt, the phasors, and others parts that needed fixing. I would Highly recommend this auto repair place to anyone !! Thanks Santo !! Wally G.

Cannot speak on the dealership however there collision center is deplorable from top to bottom ,…read moreHad my vehicle for 2 1/2 months .over spray on my emblems . Sloppy poor quality work , ordered incorrect parts , wrong parts took a month to order base replacement parts and to top it off gave me back my 2024 F-350 with and 1/8 of sanding dust over my entire interior . When they removed my back seat for repairs they never put put my jack back so now I'm out of luck if I get a flat tire .You would be better off doing repairs yourself even if you didn't know what you were doing

Excellent experience with John at Roy Obrien collision. It was a small repair, But was expertly…read moredone in the timeframe promised. Interaction with the staff there was timely and pleasant. I was very impressed by how clean my vehicle was when I picked it up. It was detailed inside and out. Can't say enough good things about the work there.

Took my Nissan Titan XD Pro 4X to Northern Springs Clinton Twp, Mi to get the normal broken third…read moreleaf down replaced. Quote was $490 When they started the repair discovered all the but the top leaf broken on both sides. Spring are unavailable so they rebuilt both sides and added an extra leaf taking the load up by 1000 pounds. Great price and finished in 1 day Total out the door $919. Super happy with the service!

great people to work with, from price, quality and overall interaction with the workers. would…read morehighly recommend you guys check them out!