Bought a truck from them, used, one year ago. It has been in the shop for 4 months with a broken transmission. The truck had 60k miles and is a 2021. Was also told it was non smoker car but the first summer you could tell it was not. Not helpful service department that told me I could no longer bring the truck there for service ( I have the voicemail stating that). Even though my warranty ran through them. Avoid and find another dealer. read more

DO NOT BUT A CAR THERE , ! HORRIBLE HORRIBLE PEOPLE ! Manager said he didn't want to talk because I said a swear word ,like he never heard it before !!! I bought. A 2015 BMW, drove it home and next AM the engine blew up ! I did not have enough money to afford adding a warranty to the loan ... and they don't care ! My husband just past away and my son is ill, we didn't need this !! Shame on SWINDLERS ...they Said no mechanic would have known that , strange when I asked other BMW dealers they said .... Then THEY NEED NEW MECHANICS ! Now I have a car loan and NO CAR AND NO TRANSPORTATION AND A SON WHO HAS APPOINTMENTS AT CLEVELAND CLINIC !! I will do everything in my power to get people NOT TO BUY THERE ..... watch the bad publicity flow !! Shame shame on the manager , let's pretend this is YOUR WIfe And SICK SON !! Changes things , don't it ? God and the universe are watching !! SHAME SHAME SHAME ON YOU ! one star just to get this printed read more

I don't recommend anyone to take they vehicle to the service department! This is my second time dealing with this location and them giving me the run around! Not cool!​ read more

Donna did an amazing job with my gift that I'm blessed to have!! I'm happy and will send anyone looking to get a car/suv/whatever style vehicle her way(as well as future purchases for myself&family)! I knw the process takes time but when we were in and out in record-processing time, trust me, we were!!! Thank you so much Donna!!!!! read more

of course they will lie. social media is full of potential customers that they badly need. I have no need to lie I'm just a paying customer with good credit. I'm not gonna let them suppress the truth. it's exactly how I explained it. they pocket your down payment and try to upsell you on a bunch of warranty yo that you probably don't need so they can raise your monthly payment and they get extra money over the life of the loan read more

Though I am not sold on GM and the warranty system. The manager at the Genesis service center Mr. Ken is a stand up guy. Treated me like a human and was understanding to the problem at hand. Stuck his neck out to get the issue taken care of. Thank you to him for AMAZING customer service. read more

I bought a Chevy Bolt from this dealership summer of 2023. Recently the charger that came with the car stopped working. I called the dealership to get a replacement charger. They said they would need to take my car for 3 weeks to check that the car is fine. The car is fine. I've been charging it on other chargers for 2 weeks now. The service advisor refused to listen to what I was saying. He was completely rude to me. I think he was just trying to get me to get a replacement charger from another dealership so he would have less work to do. I called Fox Chevrolet and they checked my charger (not the car because there's nothing wrong with the car like I told the a****** at genesis Chevrolet) and replaced it in the same day. Don't go to this dealership. Worst customer service I have encountered. read more

It's sad you can buy a used car from them and a simple windshield fluid fix is too much for them and not their problem, I just got the car that's a shame. Lazy workers. No follow up. 0/10 recommend read more

Vincent, Vincent, Vincent! This man is awesome. I went in wanting a Blazer but I just couldn't afford it. Vincent listened to what I wanted and found it. He got me in a 2022 Equinox with all the features I originally wanted in the Blazer. My panoramic sunroof, POWER lift gate and snow mode. I'm so happy with this purchase and glad I didn't have to shop around any further. He is truly a gem in that dealership. read more

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Unfriendly, dishonest dealership. They don't mind lying about service I paid for and they didn't perform. Why send out a phony survey when you have no intentions of following up or be helpful. read more

I was ready to buy a Cadillac XT4 that had been sitting on their lot for 90 days. After some back-and-forth on price, all of a sudden, they hit me with, "Oh, it's been sold and delivered today. Customer came in and bought it on the spot" Yeah, right. Two different sales guys were working with me on it, and then it magically sells the same day I negotiate? Not buying it. Didn't tell me all day any other customers were interested well we were looking at it. Feels like they were just playing games. read more

The overall experience was very positive. The salesperson Robin Pasternacki was very knowledgeable and was able to take care of everything efficiently. There was no effort to upsell or hidden costs. I highly recommend this dealership and Robin as a salesperson. read more

Tadd was very patient and very clear. He worked hard to make sure everything went smoothly and all services was taking care of before i left the dealership.! I'm so glad I was able to purchase my vehicle without all the hassle. read more

Genesis Chevrolet provides Exceptional Service!!...Impressive Product Line!!...Amazing Price Point!!...Thank you so Much to Cole... and The Whole Team of Professionals!! All the Best to Everyone, always Pete A. read more

As a pretty staunch Honda/ foreign car guy, I wanted to enter the EV market reasonably and responsibly, which the Chevy Bolt allows for. However, NOW is definitely not the time to NEED a car quickly, but Genesis Chevrolet went above and beyond to get that done for me. The buying process took less than 2 hours, including gathering and getting documents to the team. Vincent handled my sale, and for the lead to be generated from submitting an online interest form the night before, he secured the one Bolt EV they had in stock (no games or gimmicks), and I was out the door within an hour the following day. I can't recommend the team at Genesis enough or Vincent. It was the most straightforward experience I think I've ever had with a dealer (and the best). Go see Vince and Genesis, you won't be disappointed! read more

They had my car for two weeks and could not find a "problem" even though my car wouldn't start and the gas gauge and speedometer weren't working. They don't call and they constantly send you to voicemail. I had to call for updates multiple times before I got someone on the phone. My husband went to pick the car up the first time and our steering column was broke and they accused of of lying, saying we brought it in like that. The manager said he could fix it for us for $325. They told us we could have a rental car but never gave us one and only mentioned it the day before my car was finished. My husband went to pay and they tried charging him $500 and argued with him. We called the manager because that wasn't what we agreed on. In a nutshell, they're the most unprofessional dealership I've ever dealt with. They never fixed my initial problem and tried to swindle us out of more money. They also broke my car and blamed us for it. Save yourself the trouble and GO SOMEWHERE ELSE. Literally anywhere. My 3 year old is more professional. read more

You definitely want Cole G. as your sales person. It was refreshing working with someone honest and straight to the point. He was efficient and got me exactly what I wanted, and was mindful of my price range. He's also helped out my mom and my sister. We are all very happy with Cole and Genesis. Thanks so much! read more

Called all around to turn in my lease and wanted another truck. Got told I was not going to find one for the price. I called Genesis Chevrolet and talked with Vincent Galici. He hooked it up. Not only did he get close to the payment I wanted, we started the paper work over the phone so it would be quick ,easy, simple once I got there. Turned in my 2019 and got my 2021 Colorado. Thanks again Vincent Galic! read more

This dealership has changed hands over the last few months. What was once a reputable business is no more. When I discovered they were attempting to charge my friend's 90+ war vetran dad over $6k for a $50 dollar repair, I was outraged. Thankfully, her dad realised something was up on a car with about 7,000 miles needing over $6,000 in repairs. My dad takes his car there for oil changes and service, but after this no more! How does GM let dealers like this operate? read more

I took my car to Genesis for a difficult to diagnose issue. They completed the work to my satisfaction in a timely manner. My only issue was the cost. Based on internet quotes it appears that I paid almost twice as much as is suggested on internet sites. When I left they indicated on top of the repair completed that there were oil leaks which no other mechanics ever mentioned. They gave me a quote of over $3,000 to fix. They said the leak was in a difficult to get to spot andthat was the reason for high cost. I declined the oil leak fix. Will have another reputable mechanic evaluate the oil leak. Then I will know for sure if the estimated cost was too high. I have a feeling they will indicate the estimated cost for the oil leak repair was out of line. I will keep you posted. read more

They took my wife money sold her a bad truck and is doing nothing to accommodate her. They knew she was at a weak spot from losing her mom and took a complete advantage of her pictures and videos coming soon read more

Genesis Chevrolet - 2015 $40000 gone down the drain - Car Dealers Near Me - Eastpointe, Michigan

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Overall i had an awesome experience here. The sales associate DeAndre Booker had everything i asked for as far as veh. He got me as close to my price range as possible. Great service. Pleasant staffing. read more

First off I have to say that I went to look at cars standing on the freezing cold and here came CAMERON ! he is the BEST sales person EVER! So personable. He made the sale smooth , he answered all of my questions. He explained everything to me. I showed him the truck I was coming back for in a year or 2 and I'll be looking for Cameron! Thank you so much. Keep up the good work ! read more

I have been dealing with Davan Dudley at this dealership for years and he always works hard to give me exactly what I want. He is an amazing salesman and I love how me makes me feel like family. This is my second purchase from him with more to come! Thank you Genesis Cheverolet for fulfilling my needs...... read more

I went in to test drive a used car and I worked with a salesman named Dudley. The experience was pleasant enough. Was disappointed in the trade-in value so I didn't make the purchase on the spot. A little while later management was open to negotiation and I ended up making the purchase. Would have been a better experience if negotiation could have happened in person the first time I was there and if it didn't take two hours for me to leave with the car but that all seems typical of how dealerships operate. I highly recommend selling your vehicle privately and not trading it in to a dealership because it is a huge rip off. Otherwise I had a decent experience. read more

About 95% of employees do not wear their masks/wear them incorrectly and it's very disconcerting. Luckily, our agent John wore his but they do not enforce mask wearing whatsoever. Many customers were not wearing masks. Good customer service but disappointed in this behavior, especially now as cases in Michigan are on the rise. read more

Hello my name is Tracy Oliver and I just purchased a 2015 cadillac cts and upon my purchase I noticed that the vehicle needed a wheel alignment and that there was vibration coming from both sides of the tires. My salesman was Duvan Dudley and after my test drive he pointed me in the right direction to take care of these issues. First Ken that is the service manager tried to say that there was nothing wrong with the vehicle so I took him on a test drive with me and he said oh yeah there's definitely some vibration going on so what they found out was that the hubs were bent, so they replaced the hubs and resurface one rotor but the vehicle was never test driven again to see if there was still a vibration. Long story short I had to bring the vehicle back again but this time I took it to they're Genesis Cadillac dealership because the vehicle still had a vibration at speeds of 60 and 70 mph so I spoke with a manager by the name of Steve from Genesis Chevrolet and he agreed to fix what Genesis Cadillac found which was still the problem which was an wheel alignment the lower control arms were loose so Steve agreed to pay for all the repairs inuding the on star but not the heated seats and I Don't agree with it because the heated seats were an issue that was not working properly at the purchase of this vehicle so why would you pay for everything else except the heated seats I don't think it's fair that I should have to pay for the heated seats to be repaired when it was part of the issues that I noticed at the time of my purchase. I probably will not be purchasing another vehicle from them. I have been purchasing vehicles from Merollis Chevrolet before it became Genesis Chevrolet since 2004. I'm really dissatisfied with the end results. SINCERELY YOURS MRS. OLIVER read more

I saw the truck I wanted get posted online and the whole buying process was very simple. I would highly recommend them. I was helped by Paul Alexander. read more

Just got my first Chevy lease through this dealership and my salesmen was Vincent C. Had a great experience and everybody was very friendly and accommodating. He worked so hard to get me the best deal possible. If you are considering leasing I would definitely go through this dealership and make sure you ask for Vincent! read more

Would never purchase a vehicle here and these are the main reasons: The place is a dump first of all. It's hard to believe this could be an authorized dealership. Looks like a run down rental in a public housing complex in the 70's especially on the inside. However that's not it's biggest problem nor is this totally unique to this dealership however this is the worst I've ever experienced. The sales people or at least the one I dealt with are a little too eager to make a sale and instead of listening to what their potential clients want their busy talking over us and telling us what they think we want. If your not going to listen to customer then your not going to have one. And now you don't. The salesperson we dealt with was also very good at talking sideways, in other words saying something that sounded like what we wanted then when I got into specifics it was actually the opposite of what he said. For lack of a better term this place feels super shady. It's clear why Moran in Clinton Twp. doesn't really have to try that hard for our business considering this is their direct Chevy competition. It's not much competition at all. read more

Genesis Chevrolet has very POOR CUSTOMER SERVICE. My 2019 Silverado broke down this morning on my way to work. The info on the dashboard read No Oil Pressure Shut Vehicle Down, Which had me confused because i just took it to Genesis a month and a half ago for a oil change.So I called to make an appointment and was told to bring it in. I explained to the customer service lady that i was at work and needed a loner. She stated they they did not have any loners.....My reply was (thats not my problem, I'm leasing this truck and i have to get back and forth to work, it's not my fault it broke down) Her reply was ' well what do you want me to do magically make one appear! Ummm Yes i do! So i ended up taking it to Moran Chevrolet and was able to get a loner with no problems. At this point i have 2 leased vehicles with Genesis and i WILL NOT DO ANYMORE BUSINESS WITH THEM IN THE FUTURE ONCE MY LEASE IS UP. read more

Don't like this place because you have to schedule a appointment for service to your car, who have time for that if your car stop running one day read more

I recently had the opportunity to work with Dudley and the team at Genesis, and I can't say enough good things. Having been in sales myself, the customer service here is exceptional. My brother called the dealership after hours on a Saturday about a preowned truck. Even though the dealership was already closed for the day, Dudley called him back. The following Monday, I went to the dealership to check it out. Dudley made the entire process so easy. I put a deposit on the truck and then my brother showed up later to see it for himself. I was really impressed by the professionalism Dudley showed along with the Sales Manager and the Finance Manager. I was also impressed with Dudley's ability to seamlessly work with two customers at a time. In auto sales, that is not easy to do! The vehicle itself still had to be inspected, and there were a few things that needed to be taken care of. We went back a few days later to pick up the vehicle. Everything was completed as promised, and the financing was ready to go when we got there! We were in and out in no time! read more

These guys are awesome, worked and worked until they got the deal I was happy with. I'll go back again. Go see Brett Burns. He'll work with you. I hate buying cars generally, but this was painless. Went and picked up my new car up after work, and seriously was only there 15-20 mins. That's pretty remarkable. I had two hours blocked out to close the deal, but Ryan in the finance dept had me ready to go. He also worked really hard on my deal and got me incredible pricing. Lifelong customer made. read more

I wish I didn't waste my time here. I brought my car here on Friday to get it serviced due to an alert that popped up had me concerned. Spoke to Eddie who informed me that they will need to keep my car over the weekend. I said that's fine. Monday morning I got a call stating I will need a new engine and it will cost me over $4000! Eddie informed me he could set me up with a salesperson to get new car. I said nope and picked up my car the next morning and took it to my dads mechanic. I just received a call today from the mechanic that it looked like nothing was looked at. The oil dip stick wasn't even moved! Also to add insult to injury I paid $140 for diagnostic testing. Plus after using my card here there were several fraudulent transactions attempted on my account. On a card that is only used in Emergencies! I will never buy a car, get an oil change here, or recommend this place to anyone! They were just trying to take advantage of me because they thought I was a young naive female. NEVER AGAIN! BEWARE! read more

BEWARE OF SERVICE! I took my car in for service on 7/5 and did not receive a call for pick up until 7/11. I had a battery, brakes and serpentine belt replaced. I was quoted a price by Darrin in service and when I went to pick up my vehicle I was charged over $200 more than what I was told over the phone. Darrin in service apologized for not calling me with the additional charges of "labor". I find that practice to be unacceptable and dishonest. The new price Darrin in service quoted still did not add up to what I was being charged. All he could over talk me about was the $20 rebate he gave me. How insulting! I asked to speak with the manager. The manager Ken charged me the price I was quoted. Which I really appreciated and deserving of the one star. When I arrived home I inspected my vehicle and noticed that one of my wheel covers was missing (obviously not being very thorough after replacing my brakes) Not worth calling about. I will take the loss. I will NEVER take my car and will NEVER recommend this dealership for service! Especially with dishonest Darrin working in service. I wonder how many times has he gotten away with over charging clients? Honesty and Integrity means everything. I did not experience that with Darrin. read more

Go somewhere else!!!! These people are thieves as they over charge and steal your time from you by making you wait 2 hours more than the promised time. I made an appt, showed up on time and they made me wait and wait and wait. They kept asking me if I wanted a ride somewhere??? WTF is that? All I wanted was my car serviced according to agreed time frame, pay them, and go on my merry way. Was going to reschedule for something else but definitely will be going to another Chevy dealer, as most employees at genesis Chevrolet are new and almost everyone there is unprofessional!!! read more