No snarky review or clever wording can reflect just how much I disdain this business. I'll allow my email to them to speak for itself. It has now been five days and a response has not been received. --- To whom it may concern: I would like to bring to your attention the terrible experience my wife and I encountered upon using Elite Worldwide Transportation recently. I would like to preface my comments below with the fact that we used your business due to purchasing a Groupon that was offered. We purchased because it seemed like a genuinely good deal, and we were hoping it would make for one less thing to worry about for our honeymoon to Aruba. This turned out to be quite the opposite. In the course of dealing with Elite Worldwide, the following problems were encountered: 1. I received a call on Sunday, September 18th (the day before our scheduled pickup) indicating that we would need to be picked up at 5:50am - about 45 minutes earlier than scheduled - to account for extra traffic related to construction taking place near Logan airport. We hit absolutely no traffic on the ride to the airport (it appeared that there was construction, but not on our route - it would be expected that this would have been accounted for?). We had to wake up early, and arrive at the airport early for absolutely no reason. 2. On Monday, September 19th, after picking us up and loading our luggage into the car, the driver asked my wife and I what the best route to Logan airport was. The reason we hired a car service was to NOT deal with these details! 3. Once at Logan airport, the driver almost dropped us off at the wrong gate (we needed to correct him). He then proceeded to double check his paperwork while driving, causing him to slam on the brakes when he almost hit the car in front of us. 4. On the last day of our honeymoon in Aruba, Monday, September 26th, my wife and I were woken up to my phone ringing over and over again around 6am. When I woke up and checked my voicemail, it was a driver in front of our apartment waiting to pick us up. I called him back, and he was very surprised and apologetic when I explained that were were already picked up at home a week ago and would in fact need to be picked up at Logan later that evening and brought back home. This mistake single handedly ended our honeymoon early and brought us "back to reality" far sooner than we needed to be! 5. I called the main number for Elite Worldwide later on in the morning, and my call appeared to be forwarded to someone's cell phone. The person that picked up explained that he was aware of the mixup from earlier in the morning and that a car would be waiting for us that evening at Logan, upon our flight's arrival at 8:09pm. 6. Our flight arrived at Logan on-time that evening. I received a phone call from the driver at 8:25pm (long after our flight had landed) indicating that he would be leaving the motor pool to pick us up. We were the only two people waiting in the Limo line at the airport for our car to show up - approximately 25 minutes. The driver was extremely courteous, friendly, and professional. When we explained that our flight landed some time ago and we had been waiting, he apologized and indicated that his paperwork may have had incorrect flight/pickup times listed. Both my reservation email (and the gentlemen I spoke with on the phone earlier that day) confirmed the correct arrival time so I am not sure where the breakdown was. Based on this terrible set of experiences, I can assure you that my wife and I will never use your service again. I can only hope that this feedback is used to improve the experience for future customers. The fact that so many things could go wrong when hiring a professional car service that refers to themselves as "Elite", is completely outrageous. A cab would have been less expensive, more reliable, and much more hassle-free than the poor service your business provided my wife and I with. read more

Possibly one of the worst businesses I have ever dealt with. Booked a pick up/ drop off to the airport. Should be simple enough, right? Wait a minute, had to change the date, chaos ensues. Apparently no one has ever had to reschedule a flight in the history of air travel. Despite rescheduling the flight/ride, still got charged, plus additional hidden costs for gas, tolls and a 20% tip, for a trip that never happened! Tried to straighten it out, and the people we dealt with were beyond rude and apparently incapable of dealing with the rescheduling of a trip. Hitchhike before scheduling a trip with this company. read more

BUYER BEWARE. If I could could give this company zero stars, I would. Spoke to the dispatcher/receptionist not one or twice, but three times. The first time I called, she had stepped out for coffee so she asked that I call her back in an hour. This should have been my first clue that this would be a bad experience. Anyway, 5:45 am rolls around on my departure day and there is no car to be seen. I called to find out where they were and they couldn't find me in the system. Are you kidding? I spoke to them three times and provided credit card info and everything... What? To make matters worse, the man I spoke with that morning was completely unapologetic and utterly useless as well as clueless. He suggested I call a cab but with my flight leaving in an hour at this point, I was forced to drive myself to Logan. Boy, I can't wait to find out how much it will cost me to park at the airport for 8 days. Rinky-dink, third-rate, D-list company. Don't bother. read more

As is typical, Angelo is lying. He did kindly agree when I bought the voucher that he would honor it indefinitely. That was kind and set a good tone for the service. However, my credit card refund was in the form of a general credit. BuyWIthMe stated it was too late to refund that purchase, and my credit card company also stated that it was too late to credit back that amount. However, my credit card company VERY kindly issued enough bonus points to allow a general credit for the purchase. Both BuyWIthMe and Elite kept every cent that they were paid a year ago. Thus, Angelo did not lose one penny in this transaction and knows very well that that is the case. He gets statements from his bank, and there is no way that they reflected a refund of the money that I paid. As it is, circumstances that arose a few weeks ago caused me to postpone my upcoming trip until this summer. However, I booked a more expensive reservation on a competing service to lock in a rate before gas prices rose. The additional cost of the new service and my not wanting Angelo to profit from his dealings with me prompted me to write one e-mail and make one telephone call requesting a refund of the money that he made from my deal. In discussing the matter with Angelo, he falsely told me that his wife told me the full details when she took my reservation. I would have remembered that and questioned those charges at the time. Angleo also stated: 1. That although there are no toll roads between my home and Logan, he would charge me for the tolls back to his base in Waltham. He also falsely represented that going to Waltham required both going in the tunnel and on the Mass Pike. 2. That Groupon erred in writing in the details section of the deal "please tip on the full value of of the ride, not the voucher price." (I will add that I contacted several services after the problems developed with Angelo. ALL of them stated that the fee included the gratuity. They are also all at least $30 less than Angelo's "preferred" rate of $150. 3. That the administrative fee was included in the fine print of the Groupon offer. I do not recall seeing it there and do not understand why the tip, tolls, and gratuity, but not the administrative fee would be included in the terms that are printed on the actual voucher. Also, every single service that I contacted told me that the quoted price was all inclusive. Additionally, Angelo's extras would nearly double the cost of my deal. read more

I had purchased 2 vouchers from a deal site like Buywithme, and used them as pick up and drop off to the airport. They were okay as far as reservations and confirmations, but I had to make several phone calls and was a bit nervous about pick-up. They also stated that they were adding a $10 "admin fee" because of gas prices. I was not very happy about this, as the voucher I bought stated nothing about this. I will say that they were there early to pick us up and did not charge the admin fee on that trip, just tolls and tip. Since we were coming back on an international flight, I was nervous because our flight was about 30 mins late, but they handled that great too, i had a message when we arrived and the person kept in contact while we waited for our bags, etc. On this trip we were required to pay the Admin fee, but I was just glad to have a ride home after a long day, so I couldn't be bothered by it. I dont think I would use them again, but for what we needed it worked. read more

Read the reviews before you buy any deals!! This is a terrible company. You will get no apologies for missed service. Might be okay for business travelers, but for anyone else STAY AWAY! Can't understand why companies are selling their discount coupons. Had to have a neighbor bring us to the airport at 5 am when the driver failed to show up and his cell phone message was"you know the drill, leave me a message"! Stay clear of this company. Take the Logan Express! read more

This is out right fraud. I purchased back in April a Groupon good until October 2012. I've tried multiple times to contact them and they are non responsive (not a good indicator when you're counting on them to get you the airport). Groupon has been little help either. They want to try and contact the vendor and make my reservations for me? Otherwise I have to accept a Groupon credit which I don't want. We just notified our credit card company so the credit goes back on the card and Groupon doesn't get to keep our money. They should be held accountable as well. They most likely know of the issues with this vendor and instead of taking care of their customers, they try to keep the money. Shame on them both! read more

Avoid on Groupon and in general! I found their Groupon offers to be very misleading and will not use them in the future. They add many charges to the purchase price, such as admin and gratuity ($20 mandatory tip, wtf?) which easily brought our limo fee up to what we would normally pay at full price. No problem with the limo or the reservation but best to stay away... read more

I thought I was purchasing a Groupon deal $45 from Waltham to the airport - wrong - it was padded with fuel, admin fee, tolls, 20% tip, turned out to be $82 - more than a cab (typically $60) - things like this really annoy me and I think businesses are hurting themselves and their image with these kinds of business decisions - along with this, it was difficult making a reservation - I had several dates in mind and they had no availability - we're talking 2 weeks before departure. I would not recommend. read more

Elite Worldwide still gets a 1. After repeated calls following their no-show, we were able to get a Groupon refund. I just wanted to update this post to mention that no only was a refund forthcoming from Groupon, but they made absolutely no hesitation in offering it. So, kudos to Groupon for sticking by your brand. The only redeeming thing about using Elite via Groupon is that we were able to get our refund through Groupon and not Elite directly - their business operations are so incompetent, I'm amazed Groupon still works with them. read more

BUYER BEWARE.... only 17 cars in Boston area. We called over the weekend for a reservation the following week. They cannot make reservations on weekends, then called Monday for a Tuesday reservation and they are apparently booked 90 days in advance. What kind of Limo/Taxi company only operates reservations 90 days ahead of time? We had purchased a Groupon coupon and once he heard that, the answer was: Sorry, its not like I can make space for you. Keep looking... read more

What service! Was heading into Boston for dinner and a night out with my wife. Did not want to drink and drive so I decided to hire a driving service. EWT was on time to pick us up. Ushered us around from the restaurant to a few bars. Very professional, clean and even suggested a few great night spots. Worth every penny! read more

Scam. I bought a groupon, thinking that it was a reasonable deal, and who knows, i might even use them regularly. I wish i had not bought it. They: -Added a 20% gratuity, regarldless of service (and I am not feeling the love) -Charged for tolls, when I saw none. -Tacked on a $8 admin charge-- for what! Really, i hoped i like them. Elite-- no, and for me not worldwide. not even suburban Boston, i would get my money back if i could. read more

Terrible. Don't not use this company. They charged me double the price of a regular company saying that they hit traffic. They picked us up late and didn't even know where they were taking us. They charged us tip, tolls and fuel fees. The reservation office was terrible and not polite. DO NOT use this company you WILL be sorry. read more

I can't say enough wonderful things about this company. I live in NY, so I have experienced my fair share of car services, and I really wish that these guys would relocate to NY! Making a reservation was easy, and everyone is so friendly and accomodating. The car arrived on time, the driver was a pleasure to talk to, and he offered me a bottle of water. The same guy picked me up the next day, and he was again really fantastic. The weather was pretty bad (snowing), and he still managed to get me to the train station in time (driving safely - he knew faster ways to get there). read more

I purchased round trip rides with a Buy With Me coupon. Both rides turned out great, the only issue was when I called to confirm reservation for morning of service, the business number changed but it was pretty easy to find updated phone number through google. We had different drivers for each ride and both were very nice, we opted for the extra pick up of another person and the rate was an additional $15.00 but that was disclosed when I made the reservations so no surprises. I would recommend this service. read more

Not a reputable business. Out to gouge you in any way possible. I purchased on Groupon and have never had such a bad experience with any other Groupon vendor. After using the service they then sent me a bill that was completely fabricated! Let's see.....$13.00 for tolls (the tolls were $3.00), $20.00 for gratuity and a $15.00 service fee. Thank goodness my Amex was what was on file so I could get their support in fighting these charges. read more

Similar experience to others who bought a Groupon and tried to use this service. Our flight was delayed out of Orlando and we couldn't contact them. Just got a "mailbox is full" message when calling. Needless to say there were nowhere to be found at Logan when we arrived at 2am. No online reservation system. Just bizarre, it must be a front for something. DO NOT USE THIS COMPANY. read more

I would like to first say that the customer service with this company is excellent! They were very helpful and accommodating to my departure times and pick up times. I highly recommend using this company. I am extremely happy with their cleanliness. The driver was friendly and polite and also helped me with my luggage. It's hard to find a company like this now a days...very happy i did! read more

If I could give 0 stars I would. Horrible transportation service with even worse customer service. Purchased a groupon and left numerous messages with no return call. Contacted groupon for a refund and the company finally called me back but stated since they never received a message they would not honor the groupon. Trust me, avoid at all costs! read more

DO NOT USE THIS COMPANY!!!! We were stood up at the airport at 1:30 in the morning; they had no dispatcher or any other means of contacting them. We not only prepaid but we had also been given up charges that were outrageous...$11 toll (the toll is $3), admin fee of 12%, a prepaid $20 gratuity. Admittedly, this was a groupon, but they claimed the one way fare within 25 miles of Boston is $100 --- IT IS NOT! The most we have ever paid is $75 INCLUDING a 20% tip.To make matters even more egregious, the company will not return our calls; we suspect they took the Groupon money and ran. read more

Absolutely horrible customer service. The first time I used this company, the driver showed up 30min late. For such an expensive service, I could not believe the extreme lack of professionalism, as the dispatcher did not even call me to inform me that the driver would be late. Would NOT recommend. read more

I got a coupon from Groupon...$45 for $100 one way to or from Logan within 25 mile radius. Since I would be traveling in late September with early (3am) and late (after midnight) pick-ups I figured it would be good to do and one less thing to worry about. I purchased two Grouon Coupons at $45 each. My roommate called to schedule the pick-ups two days before we were supposed to leave. We were told that they didn't have any availability for the dates/times we needed. Okay, so I figured we probably should have called earlier. Groupons tend to overwhelm the vendor. However, he called back a little later and must have talked to someone different as they were now able to book us. This was in the same morning. We had a 3AM pick up from our residence. The driver had a hard time finding out place within our apartment complex. That's okay, many people do. We settled the balance before we left and I was a little surprised that the balance to Logan was $38.50 (which included the administrative fees, gratuity, gas, tolls, and whatever). Trip to Logan was fine. Driver was really friendly. For our pick-up from Logan, we couldn't find our driver anywhere in the terminatl. We actually thought it would make sense to meet the driver over by baggage claim. Turns out the driver was waiting at a completely different terminal. Even though they had our arriving flight information. So we waited for the drive to get to our terminal while at Baggage claim. They later called and were upstairs. Fine, we walked ourselves upstairs. We are now driving home and the driver's GPS leads the driver to go one way which didn't make any sense. We were going to Waltham but the GPS had us going through Brighton? We ended up having to give the driver directions. THis is after arriving in Logan after midnight. We're tired and cranky. Not the driver's fault, but the GPS' fault. The balance when we finally got home was $41.50. Paid and done. So overall the cost for this round trip was about $170. A taxi cab would probably have been cheaper, but it was cheaper to have someone take us to/fro the airport versus parking for 4 days at the airport. The drivers were courteous and kind, and the cars were very clean. I wasn't blown away by the service. They did their job just fine for the most part. WOuld I use them again? Yes, if I could get a significant discount. I wouldn't pay $140-$150 for a one way trip. read more