Used Ohio Extreme Towing as a sub contractor. He damages cutomers vehicles and does not take…read moreaccountability to resolve the issue, he is currently operating with no insurance and doesn't even have a tow truck. He doesn't even carry the right tools for the job. Stick with the professionals.

Chuck went above and beyond to ensure my work truck was in good running condition. Going to the…read moreparts store to keep the job moving instead of waiting for me to show up and pay for the part. People just aren't helpful in the ways Chuck has been. I would definitely come back if I need repairs .

Prompt. Clear communication. Very kind, helpful and honest. Brian was so helpful and knowledgeable…read morewhen we broke down on the road.

Joseph, with day Heights towing service help me with my car being moved over to a dealership…read more Joseph knowledge and capabilities of getting the car over to the dealership was outstanding. Joseph text me when he was coming walk me through everything with the completion of the tow, call me back to let me know that the car was at the dealership and he had placed a key in the dropbox.

Always friendly, fast, & reasonably priced. They send a detailed itemized list of repairs for…read morereview via text and explain any questions I have. We bring all of our vehicles here!

Bryan (or maybe Brian) was really helpful! My car wasn't starting and he helped me identify the…read moreissue with the terminal for my battery.

A $337.30 tone deaf and upsetting experience this morning, for a 5 mile tow. Sherry is racist,…read moreprice gauges, and makes up payment policies. Maddie does not know her job and simply offers a fake apology. The operator last night was threatening, rude, a liar, and dismissive. $95.00 admin fee, $242.00 tow from Florence to Erlanger, and a 5% processing fee (even though some was paid in cash). The operator towed from a parking lot last night at 1am. While towing, an employee that was parked in an incorrect spot, the operator was threatening, rude, and dismissive. The operator while carrying a gun on his side talked down to an employee who was just trying to gather information and process what was happening. When asking basis questions of how much, where to go, and when can I come pick it up, the operator made comments like, "Get away from the car or I have the right to defend myself." "And this car is mine, until you pay for it." Told the employee it would be $100. Call the customer service this morning and Maddie answers the phone. She does not know what she is allowed and not allowed to do, when offering payment suggestions. Apologies for the operator but is unwilling to discount the outrageous amount of money to compensate for the operator's rudeness. Lastly would not provide the name of the operator to report him for threatening behavior with a firearm. After dealing with an operator and customer service representative, Sherry spoke as the manager on-site to see if grace could be given for the situation at hand. Her idea of grace is waiving a storage fee (the vehicle was there for less than 6 hours) and allowing someone other than the owner of the vehicle to make a payment. She threatens to charge storage if we cannot pay in full today, does not apologize for her operator's behavior, and falsely claims the owner of the vehicle is the only person that can pay for discharging the vehicle, with the owner there giving consent. It is upsetting when you have your car towed for something you know you did wrong. However, Smith Towing had the option to be transparent, polite, knowledgeable, and customer friendly and choose to do the opposite of all 4 qualities. I will be calling the police to ensure all the operators have concealed carry permits and I will be suggesting Jabil/Crane use a different tow truck company in the future. Do not provide this company with another opportunity to treat people's car like a ransom.

very Rude customer service, lost the keys to a car they didn't even tow, they were all clearly on…read morethe same key chain, apparently they "lost" the most expensive one. I would not recommend this place to anyone, they work for the county and do not care about your property. 0/10 I wouldn't even rate them that's how bad they are.

Above and beyond customer service. When I needed a car towed the next morning, I made an…read moreappointment they were there on time. Reasonable cost.

Predatory towing service, DO NOT USE. They are rude, and just keep adding bs fees you have no way…read moreof removing.

Called to have my hybrid towed after another company in mount orab said no. John came out in 15…read moreminutes and was super professional. Will definitely use them again

John will rip you off on auto repairs, uses junkyard parts and charges you new part pricing.he will…read morealso steal and not return what you pay for, nor can he or will he show you any parts he replaces. Towing is about the only thing he has going for his business. His guys working for him are great guys and so are the mechanics who can put up with his shady behavior and don't care about their reputations being destroyed. The ones that stay working for him are no only are NOT ASE certified as he claims but stay because they need jobs and will do as the boss says. His ASE certified mechanics have left his shop to save their names in a small town like Mt. Orab where you are only as good as your word. I f I could give him a zero star rating I would Trust me take your vehicle somewhere else if you want it fixed right. He sends a lot of business to his competitors to fix what he shafted people on then tries to charge them for repair work he never did.