Avoid this company at all costs and find a trusted local plumber instead. I have roots in my drain, so every year I have to get them cleaned out. I've used Elite once before, and I decided to use them again. But this last time when they showed up, I scheduled what should have been a simple $79 annual pipe cleaning. Instead, it immediately turned into a hard-sell pitch for an $8,500 trench-digging and pipe replacement -- a major job that might be needed someday, but certainly not urgently like they claimed. (Mind you, they didn't even guarantee that this would fix all my problems. They said there might need to be more jobs that get done after this $8,500 job. ) They used sales tactics to try to scar me and make me think that I would only be getting this price for one day. I declined MULTIPLE TIMES because I wanted a second opinion, and I'm very glad I did. ALSO - Despite paying the $79, they didn't even clear the roots from the drain -- they just told me it was "too overrun" and then pushed the upsell anyway. After that, I received phone calls from them twice a day for a week trying to get me to schedule the expensive work. And Elite kept calling me. Trying to see what they could do to "earn my business". Eventually I got into a long discussion with one of their salesmen, and long story short, they talked me into considering them for a hydrojetting job. - Which would clear my roots, and they could then decide how bad my pipes were and what kind of further service I would need. Which they quoted me $1,600 for. Eventually, I had another trusted local plumber take a look. And they confirmed I had roots and a few other minor problems. But the roots were definitely the biggest problem that are causing my backups. and he also suggested hydro jetting done by his friend. So I scheduled him and he charged me a fraction of Elite Rooters 1,600 dollar price tag. I was blown away by how simple the hydrojetting process was, because by that price point, Elite told me I thought it was such a complex process. Bottom line: This company uses high-pressure tactics, inflated pricing, and artificially urgent sales pitches. Don't be fooled by the $79 "special." Hire a reputable local plumber -- you'll save money and avoid the corporate upsell games. read more

Plumber to Avoid: Elite Rooter Plumbers Do not every hire this company!!! Ever! Seriously hire any other company. Please read below before you think about calling them for assistance I had a sink clog so it wasn't draining at all. The guy came within 1-2 hours of calling. First thing he did was try to sell me a $1200 pipe cleaning. I said, I don't need pipe cleaning, I just need the clog resolved. I then agreed to pay ~$250 to clear the clog. He worked for 15-20 minutes and said he was unable to remove clog with snake and he needed to use the water spray to resolve the clog. This was the $1200 service. I had already been dealing with the clog all day and just wanted it done so I agreed. He worked for maybe another 45 minutes and declared the clog was resolved. Then he demanded a 5-star google rating. I said well I guess you fixed it so sure. He did not put the drain back together and left. I was happy to have the sink to use for preparing dinner. I put the drain back together. It was just as clogged as when the guy got there. I called him. He returned and said he didn't know how to resolve clog but his boss would contact me on Monday. This was a Saturday afternonn/evening. I was not happy about not having a kitchen sink for rest of weekend but we dealt with it. I waited until 1pm on Monday to be contacted by his boss. I was not given his number. When I had not been contacted, I called and requested a refund. Obviously, I'm not paying for not having a sink for another 2 days, let alone $1200. I found that price absurd and you should too!! For all I know the guy did nothing since the drain was still clogged. I hired another company (Mile High Drain) who sent out two guys and resolved the issue within 45 minute. The put the drain back together and we have had no problem since. I paid them $175 plus a $30 tip for each guy. I assumed that the Elite Rooters had refunded me. 6 weeks later I was going through credit card charges and realized that that charge had not been reversed. I assumed it had been a mistake and called to remind them to refund me. I waited another week, still no refund. I have called at least 6 times, trying to be nice, to request the refund. They currently claim that their customer service cannot refund the charge and that a "manager" has the power to do it. They state they have told the manager to contact me and so far he has not. On my account they say the refund was denied because "the work was completed". I have told them I just want a refund. I don't want to hurt their business but I cannot in good conscience not make this public, whether I ever get refund or not. This is the worst customer service experience I can recall. Please, please please there are many great plumbing business in the greater Denver area who you can hire who will treat you great. This business is not one of them. read more

Fall 2024 the sewer pipes were completely clogged. Elite came in a worked hard to repair the full sewer line - out to the main line. We were very happy with the work and communication. dennis V promised to help with the paperwork to make sure Mom's insurance paid the claim. We never heard back after that. Now the back fill sunk to such a degree that the main water line now busted! Aurora has put in a by-pass but this doesn't reflect well that that wasn't noticed/noted. The Mom is 87 yrs old, and paid a significant amount for the work done. $60K or close to it. We'll still need to replace tile and shower stall walls. The lack of communication has been the biggest thing. If you are not going to follow through on your promises, then don't make them read more

worst plumbing company over priced an lack of knowledge had them come out to jet my line an they charged me $2200 did not get the job done an tried to tell me my line was collapsed i told them ill dig it up an expose the pipe an if they replace 4' of pipe gave me a ridiculous quote of $4800 more so I call another plumbing company after i dug up my whole front yard for the other plumbing company to tell me my line was never collapsed an they snaked my line an had me back going in no time for less then a 1/4 of the price needless to say don't use elite rooter they are a scam BTW I used rooterguy llc to get the job done read more

Elite Rooter - An me digging up my yard because they told me my line was collapsed that I didn't need to do - Plumbing Near Me - Westminster, Colorado

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Did not unclog my drain. Another plumber did in half an hour. Tried to sell me $1,800 drain jetting. Showed up with a toy auger.

Elite Rooter responded quickly and came to offer a free estimate on a fix for a leaky pipe fixture. The estimate provided was much higher (4X as much) than what I paid another plumbing company to fix the leak. I would be cautious with how much you offer to pay, make sure you get a few bids prior to having work completed. read more

I also came with a clogged house drain issue and they told me it was a collapsed pipe. I had believed them, even though they did not remove the drain cover or even attempt to look deeply into the issue. On the morning of the day the jackhammering was to start, I managed to get the drain off myself. And used a cheap plunger to give it a few plunges. Lo and behold the dain cleared! And I ran a hose to the drain and ran it and the drain remained perfectly clear. How incredibly naive I was to believe them. I really kick myself for not asking more questions when they first came out. read more

Update after Elite response: I have been in constant contact with Elite about their shortcomings and scammy sales nature. On 9/26/24 I was threatened with a lien on my property when I told them I would not pay as they had not completed the project. I would encourage anyone who is thinking about using them to search Colorado appeals court case 23CA1728. Also look at google reviews and sort by lowest, that shows their true nature. Called out Elite rooter to address a clogged shared sewer line at a rental property. Unfortunately, when the line backs up, it overflows into my neighbors basement with gross stuff. Elite said they could not clear the blockage and we needed a new section of line. We agreed to get started for the $11k, they called shortly after starting and said there was an off set at the main tap that needed to be addressed for an additional $26.5k. I told them no f-ing way, do what we agreed to. After completion of the job, they did not replace the pavers they said they would, I thought I had been scammed. I confirmed this by having a sewer inspector come and run a camera out to the city tap. The offset they were concerned about was minimal, very similar to the offset they introduced at the junciton of the new PVC section and the older clay pipe. They also left roots blocking the line at the city tap. If you are so inclined, read up on Colorado court of appeals case No. 23CA1728. It outlines how they pay their division managers a high commission on repairs over $1000. I would strongly caution to get a 2nd opinion on any repairs that they say you need as there is a decent chance this is being driven by the company commission structure and not the actual need for repairs. read more

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Please do not double charge customers, please have your plumbers communicate as the project goes forward if there are any questions, changes or concerns and go over any changes in the estimate. Please have them provide a written estimate. Please have plumbers available on the weekends, my plumber was not available, even though my toilet was leaking from underneath, and I had to keep putting towels around it to keep from running into the laundry room and all over the bathroom. I also had a drain in the backyard leaking all weekend and had to keep changing buckets because he was going to try a gasket and never did. Their website says open 24 hours even though I called and was told by " corporate" that he was a master plumber and a district manager. Professionalism does not exist in this company. At least this is the impression I got from my experience. I am really disappointed. The website makes it look like they would be worth hiring. They're not and I will never hire them again. I don't know about you, but I see quite a bit of competition out there. I do not mind paying for a good quality and service and just because a company says they are the best price means nothing. You have to have the quality to go with it or you will just end up spending more money. I absolutely love how they respond to the five stars, and not the one stars giving some kind of accommodation or at least acknowledgment that they need to improve their services. Love it! read more

Scammers! If I could give negative stars then I would. They tried to tell me I had a collapsed pipe and they could start the job today. Initial estimate was $7200 but could be in the $22k range if more pipe needed replacing. I stated I wanted a second opinion and they immediately packed up and left. So glad I got that 2nd opinion. The next company had no issue cleaning out the sewer line and actually showed me via video that the entire line was in great condition. Had we listened to Elite Rooter aka scam company then we would have completely torn up our back yard including our concrete patio for no reason at all. Avoid this company at all costs! read more

Toilet not flushing...Elite Rooter responded quickly, sent a technician (David) that was asked to replace a broken tiolet handle. The toilet is not used much, but still flushing slow when he left. I called him back, left him in the bathroom, and ironically, the handle (lever and chain kit) was broken. It was an old structure which is why I called initially, and he should have recommended a new lever/chain kit (I assumed he replaced all anyway). Not only was he not willing to rectify the job, quoted me an additional estimate for a lever-chain kit to the tune of $130 (after the inital $554 for simple sink and lever work)! I sent him from my home and requested a new representative. Waited for the technician (Pedro) to show for 6 hours, they never did. The manager said she would email me...steer clear of this company, I am not surprised they have bad ratings. read more

I am a repeat customer . unfortunately i have a homes that were built in 1940s. I have had the pleasure of calling Elite Rooter now , four times over the course of two years across three different properties. I cannot say enough good things about the service technician, Israel, and the district manager, Augustine, both are extremely courteous and professional and attentive . At my smaller property back in July , i had a sewer blockage and they provided me with avery competitive bid and diagnostics of the issue . in the house that I'm sitting at now. I've had the sewer blocked up a few times due to multiple belly's and root intrusion. They came out on 24 October cleaned the line. It got clogged up again today and they stood by the work and cleaned the line again today at no additional charge. I can't say enough good things about the customer service and staff. Great people make great business. Very pleased with elite rooter . read more

responded quickly, friendly, great service, came out fast, able to replace water heater that day, left area clean suggestion please wear shoe protectors walking through homes, carpets are brand new read more

Elite Rooter sent Sean and Rodney to give me a quote for a water softener installation, they said they would match the lowest quote and warranty I had received. A few days later, I called to move forward with their match and spoke to the receptionist who said I would receive a call back from the techs that were sent out to get the install booked. Sean called me back shortly after and I was given a 2 hour window that day and a promise to match the agreed quote. That 2 hour window came and went with no call and a no show. I texted him later to see what was going on and he said he would be there the next morning. See text message attached. Well now we are on the second no show. I will go ahead and give the smaller less known plumber my business. Very inconsiderate and unreliable. I do not recommend. Seems to be a consistent issue with this company! read more

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We live in a mobile home community. We had a extreme plumbing issue. Mike & Christian responded to our call for HELP! They were quick, professional, and beyond fair. They did not charge for things that were not needed. I will recommend Elite Rooter to everyone that will listen. read more

10/10! I highly recommend working with Elite Rooter. I worked with Quentin from on a basement flood, and his service was absolutely exceptional! He arrived in a timely manner (we called around 7am), and stayed at our house until after 9pm to not only make sure he diagnosed the reason for the leak, but to make sure everything was fixed properly. He followed up with us to make sure we were satisfied, and to address any questions that came up as well. He provided his personal number which made us feel very attended to. He cut absolutely no corners. Since Quentin was only there to address the leak itself, he understood that's half the battle when dealing with floods. He provided us with his trusted partner company to address drying out the space and replacing the walls, and they came same day as well for a free quote! Our house was quite a challenge since it was built in the 50's, and our plumbing is very complicated. He even went above and beyond running to Home Depot multiple times to make sure he had parts that would fit the uniqueness of our home. He also took extra time to neatly and carefully chizzle the concrete in our walls by hand instead of using a jackhammer to make sure the repair was aesthetically clean (most houses recently have drywall, which is an easy extraction). Quentin also provided us with multiple updates, clearly explaining the issue and his repairs so we can feel confident in his work and be educated throughout the entire process. If questions came up later, also gave us his personal phone number to reach out anytime. THANK YOU Quentin for all of your amazing work! I will absolutely be contacting him for future projects. read more

Bait and Switch per Colo. Rev. Stat. § 6-1-105, Unfair or deceptive trade practices. They made an appointment for a $79 charge/cost and when they came out, stated it would be $1800. They knew upfront what the work would be, with me using specific plumbing terminology. I am considering legal action and a state complaint. read more

I rarely give reviews, but I think other folks should know I've tried to contact this company multiple times to have them come out and repair some concrete work that they did not complete correctly when they put a new drain pipe in. Good luck on warranty repair if, something goes wrong. And it's not even a major issue. It's a small thing they could fix..that is all. Thanks. Greg. Erie Colorado read more

First and foremost, what a bunch of scam artist these people are. they took complete and udder advantage of my senior father. they charge 40000.00 dollars which is more than 4-5 times what an honest and reputable company would have charged They are quick to collect their money, but their work is lack luster at best. They do not return phone calls. they avoid taking phone calls. they can't seem to get the correct paperwork to his insurance company. you all should be ashamed of yourself for taking advantage of anyone who is a senior, no wonder you offer a senior discount BECAUSE YOU RIP THEM OFF. I will be filling a lawsuit against these pathetic scam artists; I will be filing a complaint with the Colorado state attorney general's office as well as the BBB. ***BUYER BEWARE*****SENIORS PLEASE NEVER USE THIS COMPANY. *** THEY WILL IN FACT TAKE ADVATAGE OF YOU***** elite rooter I'm not sure how any of you sleep at night, seriously you ALL should be ashamed of yourselves. Worst company ever! read more

Do not call them in an emergency. Had a main sewage line backup, had the tech come into my basement, he agreed to clean out the sewage line of roots, debris, etc. for $350. An hour later, he tells me he's 'done' and shows me a video - sewage line still has roots, and tells me that now it will be $2000 for him to clean those out. Classic bait and switch. Would rate 0 stars if I could read more

They did an outstanding job repairing my toilet drain line and flange, which required removing the existing concrete and filling with new. It only took them a few hours to complete and at a cost much lower than other estimates I had received. And the guys who came over were so professional and polite. Hands down, I'd recommend Elite Rooter for any plumbing services you may need. read more

Predatory pricing. Incomplete work. The job turned out to take less than 2 hours total, but I was charged $6500. Not all of the work outlined on the bid and invoice was completed, and the company refused to make it right. The work was performed quickly but not fairly, nor completely. Buyers beware. Get a competitive bid and do not trust Augustin Ramirez. read more

Wonderful experience. Called late one afternoon and Quentin showed up by 10:00 am the next morning. Super professional and personable. Identified the problem, fixed and on his way in no time. Cost was very reasonable. Highly recommend!! Thanks Quentin! read more

Elite did a sewer repair at our home. We were overcharged by 300%. They installed a section of line at an inapproiate angel casuing sewage backup and over $20,000 in additional damage. They also punctured the neighbor's spinkler system main line resulting in nearly $5000 of additional damage. I am going to sue them. Never use this company! read more

Our garbage disposal stopped working and our dishes was backed up. Quentin was super helpful, kind and knowledgeable. fixed up our issues. thank you! read more

Sent a technician out who fixed something that wasn't broken as my sink was still leaking 2 weeks later. The leak continued to ruin and warp my hardwood floors. Then they would not warrant the work ot provide a refund when i explained to them i would not pay $900 for a new garbage disposal!! The 2nd technician, Pedro, was super nice and promised a refund, but after 4 unsuccessful attempts to get the refund through their office I was forced to dispute the charge with my credit card. Do not use this company!! Total rip off! read more

Not cheap but responded quickly to an emergency repair . Quick quality repair of a sink drain pipe damaged by a home inspector .

Elite Rooter is fantastic! They are prompt and can schedule right away. Great prices and extremely professional. Our technician, Christian Villa was top notch and did a great job! I highly recommend Elite Rooter. read more

Josh B. was great. He called when he was on his way, was friendly, and he replaced a pipe in the crawl space.

the technician was great, very helpful and answered all my questions and concerns. They were able to get me in same day.

They gave me a specific window of when they would come, then late in the day they cancelled. I returned their call and never heard back from them again. read more

Josh B was kind, quick and efficient fixed our sink with no issues at all in no time at all would recommend him to friends.

He came on time and swiftly solved my problem. I would use them again. I'm keeping their number in my phone, just in case.

Josh B did an awesome job unclogging my drain. Easy fix. Will use them again for sure!!

This company came out and did a speedy estimate very professional and respectful I'm still reviewing other companies but end up hiring this company read more

Quinn was excellent. Fixed my leaky pipe quickly and at an appropriate price. Thank you!

Very disappointed in customer service and responsiveness. However, the work got done partially. Hired this company to put in a toilet and sink to a rough plumbed bathroom. the initial estimate and response was almost immediate. Once the work started, it went down hill. The estimator dropped off a team of two inexperienced plumbers. The original quote was one day for complete install. It took 4. two of those were us just waiting for them to put the toilet seat on (we know how to do it, but it was part of the agreement). I called their home office with a complaint and the receptionist said the manager would call me back. Never happened. The estimator also said they'd replace the wax ring in one of our bathrooms at no additional charge, which they never did. read more

Really great customer service!! I reached out via Yelp for a quote, they responded right away that the quote would be free and they had a same day appointment. When they came out they told me they could fix my garbage disposal right then and there and gave me a reasonable price. Would definitely recommend! read more

So this company left a response to my review and said they would be happy to look further into the issue and see what they could do to rectify the issue. They had the plumber who did the job call me-- is that their customer care team? After an hour of back and forth of him justifying his rights to take complete advantage of the elderly, he came back with and offer. He would give me $750 off of the $8000 job that did not fix my problem but I was to give him a 5 star review. SMH maybe I would take down the old review but a 5 start review for work that was not completed?! I asked that question and he hung up on me. HUNG UP ON THE CUSTOMER? What kind of customer service is this? Then txt and said he would have a manager call me..... never heard from him. Is this taking customer service seriously? That was Reed by the way. Alfonzo, Conner aren't you the bosses? Is this ur customer service? read more

Super friendly and communication was clear and honest. Great experience. Would absolutely use them again should the need arise.