This company claimed I needed thousands of dollars of work, but a subsequent company said I did not have a problem with my main sewer line regarding broken pipes. read more

Terrible company... They "Bait and Switch" Say one number over the phone and then the minute they get to your house they change the price... Really Bad... Run as fast as you can..!! Told me $ 50 dollars one drain clear... Bath shower in standing water... I was told $50... Then it went to $ 1400... Then the one drain went to $250... Don't do it... I had to lock them out..!! read more

Absolutely the worst. Terrible customer service - They don't show up and then call hours later to reschedule. This occurred three times before I cancelled completely. Pick any other plumber in town and you will be better off. They don't even deserve one star! read more

Notified by City that I had a water leak on my property, and thus quite nervous, I contacted ELITE. Quick to respond. Then they demanded a $1500 deposit up front (right there while we were still standing in the drive way) After I separately paid a leak detector($550), who pointed out where the underground leak was, Elite , BEFORE opening up area to determine actual scope of work, estimated (and CHARGED) an exorbitant fee, claiming it would probably require days' work (which actually one man completed alone in less than half a day. ) 85 years old,and obviously lacking some insight, I ended up paying the company their fee, but the strongest impression left on me was not quality and trust, but a sense , actually, oF BEING TAKEN ADVANTAGE OF, and of this company's unreasonable expense. I would never recommend this company, and certainly not ever use them again. read more

We just spent $20k to have our drains cleared and lined last week... the first wknd of "full use" (both of us home, laundry, etc) and this happens... thoroughly disgusted and more than furious. read more

See all

Had a leak on hot line to the sink. JR came and said the whole house had to be repiped for $22, 850. And he said ." Don't worry; your insurance will pay for it. I was desperate and accepted the offer and naively paid $850 in advance. He stated the work immediately and fist thing he did was to remove my water heater that left me with no hot water. Later on, I did some research and found out that it was far too expensive and the insurance would not pay for it. The next day he demanded more money, but I refused to pay. So he stopped the work and left in the cold for a week until I found the honest Jim Lee of Tectonic. Sayed 11/25/2023 read more

Called for a clog. Plumber came and tried to snake the clog, but couldn't. Said they needed to drain the septic to find the issue, so they drained the one septic tank. THEY CHARGED US DOUBLE THE COST OF A SEPTIC DRAIN BECUAUSE THEY DRAINED THE SINGLE TANK OUT OF TWO PORTS. Turns out, it was just a clog, and they successfully snaked it clear with a second attempt. Total bill for clearing a simple clog: $2,500. When my roommate discussed with the plumber about charging us double the cost of draining a septic, he THREATENED MY ROOMMATE WITH PHYSICAL VIOLENCE before eventually agreeing with us that we should only be charged the cost of draining one septic tank. It's been two months, and the $825 that they agreed to reimburse us has not been reimbursed. We call every couple days, where we are connected with a call center that tells us the issue will be passed on, and then nothing happens If I could give this business 0 stars, I would. It's a literal scam. read more

The good: they are responsive and can be quick to come out. The bad: they intentionally misled us about our sewer main in order to upswell services. We had a root intrusion on our main line, they were able to come out same day, but manually sent a blunted snake down the line. That cost $450. It didn't clear anything we still couldn't use our water. They said that they had to hydrojet and had one that went up to 4000 psi. That cost $1,450The next day they came out, jetted just enough to get a flow through and then said that in order to fully clear it the line needed a full liner. That would be $28,000. They said our main looked really old and pointed to gaps in the clay piping. At that point we started calling around for second opinions and we're very quickly informed that this was intentional, and that their known in the industry for preying on people and continuing to force them into higher tiers of service. I asked JR about this and and how high of a PSI they ran the jetter at, he said 2000, which confirmed to me that they were intentionally providing poor service to make us pay more. The second plumber we hired cleared the line with just a snake. The root was completely gone. He video inspected the line and told us the gaps in the piping were fine and intentional. He said there was no reason to line it at all. I do NOT recommend Elite Rooters. read more

Called to have an emergency bid on the demo/removal of an old water heater and separate holding tank, and installation of a new in-line tankless system. I'll give them credit for responding quickly for the estimate, but thats about the only positive I saw in working with them. We executed 4 bids on the project, that should have ran around 5k all in... their's was almost 13k, and it came with a lot of talk about "pencil sharpening" and getting us a really good number. The reason I'm taking the time to write a review is because their bid was so egregious for the work that was scoped. We moved forward with another local plumber that completed the work in one day and for about 30% of Elite's bid. I can only speak to my experience here, but the pricing appears to be inflated and overly opportunistic, especially for residential customers that may have less experience working with plumbers... even for an emergency service. I'd recommend shopping around before pulling the trigger with this company. read more

We had a gas leak on our main line. They responded quickly and replaced the main line from the street to the house in around 3 days. This was fine. Our problems with Elite started when they told us our main water line was corroded and should be replaced and would be easy since the trench was already dug for the gas line. All seemed fine until they reached the house. We had to call them back 3 times for leaks. They made a mess of the exposed pipes, neglected to inform us about water pressure changes with the new line, and slopped plumber's glue all over our sidewalks without trying to clean it up. Our water bill went up over $200 due to the leaks they couldn't find. We ended up paying another plumber to fix Elite's mess, add a new regulator and adjust the pressure. I sent these details with pictures to the home office and never got a response. Zero communication from them. The only reason I'm giving them 2 stars is because the gas line replacement went fairly well. I cannot recommend Elite Rooter for any jobs. read more

Elite Rooter Santa Barbara - Plumbing Near Me - Santa Barbara, California

See all

people be aware of this company price gauging you. the technician was here for less than an hour to fix a pipe and they charged us an exorbitant price. never do business with them again read more

Tony & Mark did a job for me. Good work & very professional, but it cost $5000+. The I had another drain problem. Of course I called them. Mark came , tested & told me the drain needed to be replaced. Est $5250.00. I got a second opinion from Channel Plumbing. Nathaniel found the drain did NOT need to be replaced. Solved my drain problem for $145.00...........Make your own decision!! read more

My bathroom tub drained very slowly. Elite Rooter inserted a router snake and rapidly stated that the drain could not be cleared with a rooter snake. They then said they would have to jackhammer out and replace the sewer line for a cost of $5850.00. I declined and hired another plumber who snaked out the drain for a cost of $98.00. During Elite Rooter's visit I had the distinct impression that they were putting on a performance in the hope of generating a big job where a normal rooter job would be more than adequate. The performance included bringing in another employee with a pipe camera. The camera man appeared in a few minutes (perhaps he was around the corner waiting for the call) and proceeded to run the camera everywhere except into the pipe where the blockage existed. Needless to say, I would not recommend letting Elite Rooter get anywhere near one's home. read more

Wow! So impressed. I had a clocked shower drain and called them because they had good reviews. I thought it was going to take days to come out. They had appointments just a couple hours from my call, even showed up early. Fixed the drain super quickly and it was a great priced. Totally impressed by the experience. Only complaint is that they guys did not have masks when I had requested that they have them. So I gave them extras that I had. They are my go-to from here forward. read more

Tony and Tino came out to check into a big leak near our apartment--unfortunately our landlord decided against their services because you know...landlords always like to say they "have a guy". But I am leaving a review because the company was responsive, they were very kind, quick to come out to assess, and did not charge for coming out. read more

4 stars, would have been 5 if they were on time. I was able to keep working from home when Elite came into my home and did what they needed to do. They were professional about their business, they were clean, and they worked fast. read more

Scheduled an appointment on their website and recieved confirmation email. Waited all day, but no one showed up. Called the company and the manager said I can't book appointment online on the weekend. She asked me to reschedule my appointment. I rescheduled from Saturday to Tuesday between 10am-12pm. Roy, Plummer, texted me to call him. I called him as he requested. He told me that he will be late for my appointment. He can come around 12:30pm. I accepted and told him it's ok to be late. I'll stay here until 5pm. Someone else called me and left voice message around 1:30pm and said technician will be at my place around 3pm. By 4pm, no one came. Texted Roy, but no answer. I had to call the company to make sure if anyone is coming to fix the issue. Manager said she will contact to the technician and call me back, but she didn't. I had to call the company again. (I waited 35min) They said they can't talk to technician. His cell phone doesn't have signal. They asked me to reschedule again. How rude is that. No one was responsible for my appointment. They were keep pushing the appointment by saying whatever reasons. The end manager hang up on me since I asked them to fix the issue same day. I was waiting since Saturday all day and today, Tuesday, all day. Technician might have good knowledge and skills, but I couldn't experience so can't tell about that. But the for sure thing is who ever answers the phone especially manager is horrible. She was demanding to reschedule or wait until plumber show up at night without telling me what time range. She even said when technician comes and I'm not at that moment then he will leave right away. She doesn't respect my time at all. She doesn't understand appointment means. She thinks that reschedule is the only way to solve this issue. How can I trust their scheduling? They didn't come to my place TWICE!!!!! No show!!!!! They yelled at me sounds like I did something wrong. I only asked them to keep my appointment as they schedule. They were the one who pushed my appointment. I have no idea how they can be so irresponsible to the customer for their mistake and yelling and hang up the phone. Don't waste your time!!! They won't show up!!! Google reviews looks nice, but I think it's fake!! read more

I Called in the morning and they came within a couple hours (our normal go-to plumber was booked). We had a simple kitchen sink clog so nothing too crazy. Snaked the drain in about 10 min. All in all everything went as we could have hoped and for a good price. Thanks Jose! read more

We had previously used this company and had a good experience so once our gas line needed replacing we called them again. Needless to say, it was not a good experience the second time. If you as a homeowner have a warranty company, Elite is not the plumbing company to work with. Their pushback and delay in providing us with the requested information needed by our warranty company, which was basic estimate information, was ridiculous and caused a major delay in us following up with the warranty company. This in turn put us in a position of possibly not getting reimbursed at all. Elite was well aware of the urgency in our getting the estimate information to provide but as stated by Elite they do not work with warranty companies hence their delay. Again, if you are a homeowner with a warranty company, DO NOT use Elite. read more

Absolutely do not hire these guys. Last month I hired them after seeing they honor military discounts. We had a drain in the backyard that got backed up. The person on the other end of the phone at dispatch said they would apply the military discount. My 20 year old daughter remained at the house to receive the workmen as we had to be at work. I was called by a team member who told me there were excessive rocks in the drain and they would need to excavate the drain at an approximate cost of $6500. I told them I could not afford that, could you just snake and blast it. They did and pulled a 3 foot molding of twigs from the drain. (So they never needed to excavate in the first place). Unbeknown to me at that moment, my daughter was then given a $1500 bill for the 3 hours of work which she signed, then she said, after they got in the truck that they did not apply the military discount. They said to call in the morning to get them to apply. THEY DID NOT EVEN GIVE HER A RECEIPT. I called several times to speak with the manager, Rachel to ask about why they did not apply the discount. Rachel never called back. When I called again, I asked for the name of the owner. Despite my being very kind on every single call, the receptionist hung up on me when I asked that question. I researched the owner's name myself, called several times to speak with the him--never a reply. Not sure if he ever got the message so I wrote him a letter. Again, never a reply. In the end, NEVER A DISCOUNT AS PROMISED, NEVER A RECEIPT, NEVER A CALL BACK. Elite Rooter, I was very nice and gave you every chance in the book; at this point, I'm not stopping here with just this review. read more

This is a review for Elite Rooter of Santa Barbara, Ca. They recently did a project for my family and I just have to say they left a mess. My carpeting was filthy after they finished and the drop cloth covered a very little area so did no good and contributed to the over all mess.They did a shoddy job of the repair tiling in the bath room hallway which looks awful and when moving the washer they scratched the floor and and dented the side of a appliance. I told them that it leaked after they did that and the repairman looked at it and said it didn't. I am not blind and I know water on the floor so he was incorrect and probably didn't want to admit it and have to repair it. Over all I would give them a less than acceptable review. I would recommend no one use this company. I have since gotten other estimates, which I should have done sooner and I feel I was grossly overcharged for a less than acceptable job. I had to pay a cleaning service to get my house back to a livable state which I feel they should reimburse me for. Take my recommendation and DO NOT use this company. read more

I'm not someone who usually writes bad reviews, but I feel this information needs to be voiced. On the positive side Elite Rooter has very nice office staff and they seem to know how to clear clog sewer lines well enough. The cost on the other hand can be much higher than other plumbing companies providing the same work. We paid $2500 for jetting a line. It wasn't until later that I learned that other plumbers charge much less for the exact same work. My bad for not checking! When I started talking to them about getting other bids for the necessary repairs following the jetting (as any smart homeowner- property manager would do) the communication and response was highly unprofessional. I definitely won't be calling them again. read more

If I could give zero stars to this company I would. I had a leaky bathtub faucet in the Master bathroom. Elite Rooter wanted $1475 to fix this. I went to another company in town who fixed it for $198.80! Look elsewhere for your plumbing needs or at the very least get a second opinion/estimate! read more

Our laundry drain was backed up in the middle of a pandemic, so stress levels were high. Sorted yelp results by recommended and called the top two, elite rooter answered and sent out a tech right away. Everything seemed to be going great, they tried snaking and it didn't work so they recommended an expensive hydro jet. That also didn't work so they recommended $10,000 in repairs. We called another plumber for a second opinion, they showed up and snaked the drain and got everything flowing in about two minutes. Lesson learned, don't call elite rooter. read more

Great company. Had a dire emergency. I called, they came and fixed. A big job-- replace 6 feet if old broken clay pipe( not under the house slab, thank God! Carlos was very nice and explained every step... very grateful. Tony and guys who dug out trench and office lady all professional and competent and friendly. Thank you, Elite-- job well done. 5 Stars read more

Carols Zavala just came by - professional, respectful, kind, very knowledgeable and gave us a free estimate. Thank you!