Bathroom Plumbing Issues: We gave Elite Rooter a call for a non-emergency issue with our plumbing in the restroom. Promptly set up an appointment and Gabe Robles showed up to our house on time and was very professional. It was raining that morning so he took proper precautions as well to make are our carpets didn't get dirty! After a quick assessment of the situation, he told me what the issue was, fixed the problem and left just as quickly as he came. I've never seen a plumber listen to an issue, assess the situation and handle it so quickly; talk about knowing his stuff! I'm planning on installing a new water line as well connecting our home to the city supply and he walked me through what that would look like, how his team would do it and offered advice on how I should go about planning that part out too. For a safe, honest, reliable and timely team, I'd highly recommend Gabe and his team for all your plumbing needs in the South Bay. read more

These guys are running a scam. They were supposed to snake my laundry room drain out for $70 . He said that he had to go up on the roof because his snake was too big to do it down below. I should have known right then Now the price doubled to $140. He then said his snake was hitting something and couldn't go any further. He told me he only went 30ft. Then he said that he would have to call his manager to come out and would go under the house to check it out for $390 which he did. He said my pipe that was coming down the wall was lower than it should be and water was backing up the pipe. He said it would cost $2850 to replace the pipe. I had this checked out by a plumber and this was just BS. The pipe angle was fine (see attached). The pipe was clogged though but not for the reason that he came up with. He just made up a story. I did want to replace it though and I got a licensed plumber to do it for $1700. Don't call these guys, they are not honest. They'll bilk you for all they can get. I may call the BBB and report this as I don't want them to prey on other unsuspecting people. read more

Elite Rooter - Drain that was supposed to be off-angle. Not true! - Plumbing Near Me - San Jose, California

I had Elite Rooter come out in December and they replaced the entire sewer system in my home. I asked Gabriel if it was covered by HomeServe insurance. He said no, they are a contractor for HomeServe and the replacement of the system is not a covered service. So, I paid them $26,000 to replace the sewer system in my home. I later contacted HomeServe and the service was covered and Elite Rooter was not a contractor for them. I have been requesting a itemized statement from Elite for the service provided for months and can't get a returned call or the statement I need to get reimbursed by my insurance. VERY POOR CUSTOMER SERVICE, once they got their money! read more

Hooray my drain works! Elite Rooter came through quickly and easily with a mystery problem (to us anyway!) In our backed up kitchen sink at a reasonable price. Luis V was so friendly, approachable, and accommodating , that any concerns I had about getting the runaround and extended work or quickly abated. Even after the job was done, Luis was happy that answer all of our plumbing questions with patience and professionalism. Elite will be my go-to for future plumbing needs. read more

Because of home depot 's irresponsible team, i have to find a plumber in a hurry. Luckily i get Elite rooter. Easy to schedule an appointment and the technician, Geovany, did a really great job. Top plumber! read more

We had an amazing experience with Armando. He courteous, prompt and fixed our issue quickly and effectively. Would definitely use again!

Elite Rooter sent Ruben Alvarez to resolve a clogged pipe and replacement of home sewer line to the city. Took longer than expected due to other issues. But everything was professional installed and tested to our satisfaction. Thanks to Ruben at Elite for the work done during this long job. Recommended for a home in Sunnyvale. "If I could do it all again, I'd be a plumber." ~ Albert Einstein read more

Geovany R. did a wonderful job unclogging our kitchen sink. He was punctual, fast and extremely clean with the job, leaving no mess behind. Great service overall, definitely recommend! read more

We had a clogged toilet that had run up into the adjacent tub. The contractors assigned to us by our warranty company determined it was a partial mainline blockage and refused to do the work / tried to pawn it off to one of their "friends". After a few weeks of going back and forth with our warranty company and their respective contractors dragging their feet, we decided to take a shot at finding our own contractor Elite Rooter responded same day, and their prices seemed to be fair ($79 drain care special, further quotes upon arrival if needed). Erick explained everything very clearly, concisely, and professionally. He explained that because our condo was upstairs, it was impossible to do a "clear out" from the ground drain because the auger / pump won't work when trying to aim it upwards. So they unfortunately had to remove our toilet and use the tools in a downward vertical trajectory and that seemed to clear out the drain. So what was $79 became closer to $180 (still reasonable considering what our previous contractors quoted us i.e. $400 - $500 for a "clear out"). After an hour or so, Erick could've left and said job done, but instead he wanted to ensure the problem didn't persist--great customer service! His instinct was apparently spot on, because when he added pressure to the line the water still backed up (although not as bad as before). His supervisor / sewer line specialist came with a fiber optic camera and ran it down the line and that's where we discovered that large sections of the pipes were corroded. Elite Rooter explained the only way to fix this is to replace the pipes, which is pretty darn expensive (seriously google it and try not to have a heart attack). Usually I would remain skeptical and say a contractor was trying to pull a fast one on me. However the fact that they showed me the pipes through the camera feed, I could clearly see the difference, and I did research after they left to validate the severity of the problem, proved that Elite Rooter is committed to customer care and customer confidence. I would definitely recommend Elite Rooter for any future plumbing needs. read more

Miguel is the best he is a professional, and knows what he's doing. Thank you for the fast response and for fixing my plumbing issue. I am very happy with the service. read more

Our shower was draining slowly so I called Elite rooter to clear the problem. The plumber that came out tried to snake the drain but was unsuccessful. After going into the crawl space and examining, the plumber said that the drain pipe was rusted shut and needed to be replaced, and I was given a $3500 quote. We called another plumber to get a second opinion, and they were able to snake the drain relatively quickly, and said that the previous company (Elite Rooter) was either trying to scam me, or that the plumber simply didn't try very hard. Whatever the case, I do not recommend elite rooter. read more

Great Company ! When they tell you something they will be there not like other companies that just never show up. I highly recommend them for all your plumbing needs and more. This company has very reliable and smart guys working for them. I'm very impressed and pleased with the work they have performed. Will most defineltly be calling them for future needs. read more

Miguel and the lady at the office is very nice and professional. Miguel is wearing footcover when entering our place. The company take Zelle for payment so everything works out. read more

Gave me an estimate that was ridiculous. I got the job done by a plumber for $250. They quoted me $3500. The explanation? The part costs $500-1000... BS. Home Depot sells that part for $75. read more

We just talked to them and had them come check out our rental property. Ends up 10 feet of piping under the house and strapping up another 20 feet of piping was a bid of $3448. This is at most $100 in parts, and approximately four hours of labor they said. To make it more insulting of a rip off, they charged $389 just to come out and look at the problem and give the estimate. They were there a total of 30 minutes. Stay far away from this rip off of a company. read more

This was a great company to work with. I had a shower drain clog. Since I have iron pipes, it made snaking the drain hard. But they persisted and came the next day and snaked the other side of my garage wall, and that finally worked! They were very clean wearing shoe covers, masks, plastic on floor and were very patient and friendly. The pricing was fair too. I will undoubtedly use them in the future! read more

Pablo m Diaz put shame to this company , he came over to my house entering my house with no face mask on, was rude and unprofessional, I used this company because they are the best now sadly looking for a different one !!!!!!!!' So now I am stuck with my restroom looking like this because he was charging me $325.00 when on the phone I was told $225.00 trying to side Hustle and put money in his pocket what a shame !! read more

Elite Rooter - Pablo didn't want to use his snake tool to help me out without charging me $325 , when his own manager said it's $250!!!!! - Plumbing Near Me - San Jose, California

Always double check their prices that they quote. I was a first time home owner and had no idea what plumbing problems our new home is hiding. I called them in for a regular chocked drain. It was some kind of a $60 deal. The fixed that easily but then started pointing out many many issues in our drainage system. A senior guy from their team shows up and did a complete under home drain system examination. I was scared into believing that we need to replace main drain pipe that connects to the city sewer pipe. Something did not felt right to me as they pressured into signing up for their service. They even had financing options available. I did not take anything that they offered. Asked an independent contractor to verify claims that this company made. ALL CLAIMS WERE SCARE MONGERING. There was nothing under our house that needed to be fixed as this company made me believe. read more

Tried to hire them via ThumbTack and they were super responsive. Scheduled an appointment and they never showed and never contacted me about it. When I contacted them, they apologized and said there was an emergency repair to handle. I assumed positive intent and rescheduled 2 days later. Same thing happened. No show, no call. Nothing. read more

Had a tough sink badin drain The tech did a good job

Worst service. Try 5 mins unclog and start to propose $1200 project. $69 for doing nothing

A sister of mine found this company and called them for a problem at my parents house with a backup in the kitchen and one bathroom. However, it's been the beginning of a nightmare! No joke. While the employees are responsive and make you feel like they know what they're doing, they really make repairs that don't last, and obviously not done correctly. The quote was reasonable however, not even 1 year later we've had many issues since the fixes. Basically, we were advised to redo all the work this company did. (The main line underneath the house and redo all the plumbing this company replaced). I feel they took advantage of our trust. The main line that was replaced has since collapsed and causing so many back up issues. It was not anchored properly! And the rest of the plumbing was not done so great. It was BAD work. I trust this new information as it's our family plumber for many years. If you have another company referral - go to them!!!! And avoid this company or any kind of quick "rooter" companies. They may talk nice and give reasonable quotes but you're wasting your time and money! It's so unfortunate I have to do this. But I'm trying to help the community with my honest review. This company does not repair for the long term, and really doesn't do honest, good work. STAY AWAY. read more

Thank you to Matt and Elite Rooter for the prompt and fair priced service today. Will be calling back if any future plumbing issues come up. Matt was fast clean polite and didn't waste time getting right to work Highly recommend read more

I used elite rooter for the first time. They were unable to complete the job. They did use two different snakes to try and unclog my main sewer line. The first tools they used didn't look like they have the right cutter on the end of the snake. What a waist of 80 dollars. We rented a machine for two hours bought warranty coverage for machine and only spent 64 dollars to do it our self. The lines are now clear ! And we are able to take a shower, flush the toilet and run water in our home. Elite wanted to charge $398.00 dollars for a camera and $1,200.00 for a hydro water pressure. To think we cleared the issue for only $64.00 dollars! We won't be using this company again! Lesson learned! read more

I was just scammed by two very nice guys. I had a drain back up. I didn't want to snake out the drain myself, so I called a $79 service. They said the snake couldn't clean it out, just like many other reviews here said. Geo said it would cost $400 for his supervisor to come out and see what the problem was. His supervisor couldn't explain the problem well but said said there was something hard like metal blocking the snake because the piping was installed incorrectly years ago. He said it was a big job and would cost $2700 to repair it, and this is their new lower rates to help people out during the covid crisis. Reluctantly, I agreed. They seemed so nice and honest. To my surprise, Geo told me 2 hours later that is was fixed, including a 30 minute parts run to the store. I assume $100 in parts. Really? $1300 an hour for labor? That's like a week of my salary. I suspect I could have unclogged the drain myself but I honestly can't say. Maybe they did need to fix the pipe. I don't know what the real issue was. I asked them to send a before and after picture before they started. They agreed but didn't. Also didn't clean up their plastic runners taped to my floors. Anyway the price they charged is immoral. Very dishonest. Don't use them. This is a scam operation. read more

I had the pleasure of getting the senior technician Pablo J yesterday. He helped us diagnose the issue immediately and is in contact with the homeowner on how to get the damage fixed underneath the house. He was very attentive, hard-working, and his co technician, I didn't catch his name was very attentive and understanding throughout the whole process. I highlight recommend Elite Rooter and want to give their technicians credit where it is due. Nick read more

Reached out for a quote and they proceeded with their process to get a person out the next day. Thought that was great. Selected a time my wife could be there. They gave me a window time of 2pm to 4pm. Received a missed call from them but he left me a voice mail and said they could be there at 330pm. I call the guy back at 335pm and he said that he needed to go to a more urgent call as they want to help get that family back up and running. He said that they messed up the schedule and that they could send someone out the next day. Funny they had the whole day to tell me this but with only 30inutes left of my window they say something now. Very unprofessional. Haven't received a call to apologize or to reschedule. read more

I requested washer drain clean up. The technician is very nice and did great job. After the clean up, they also provided a free video check inside the pipe. Five star read more

I only got a quote from Elite Rooters. Did not get any repair work done from them because their quote was insanely expensive. 2 stars for responding fairly quickly on yelp, sending over a tech to have a look and give an estimate. The tech was professional enough and was also wearing a mask during this Covid situation. I docked the remaining stars because of their quote. I got a slab leak from a hot water pipe burst underneath the house. Their quote was 1500$ for leak detection while everyone else I've contacted (about 5 or 6 others) as well as internet searches quoted 300$-400$ for the same task. Similarly, for the repiping fix their quota was 2-3 times other quotes I received. They seem to definitely have a high markup or huge overhead. read more

I don't usually write reviews but I had to for Erick Z. Both my bathrooms were clogged up and I called for help to Elite Rooter they sent someone over here within a hour. Erick showed up very professional help us out with the issue. Erick walked me through everything that he was going to do. But not only did he unclogged my drains he also went beyond and told me other issues with my drains that I was not aware of. Elite Rooters you definitely have a 5 star employee once again thank so much Erick Zavala read more

Elite Rooter - Plumbing Near Me - San Jose, California

Customer service is great , Jesus Cardenas is nice and professional (given recommendation on the job ) and the people in the office is nice over all great company and reliable Thank you for your service and will recommend to our friends and family read more

Very prompt service and follow up. I will definitely recommend Armando.... He was efficient, prompt and super helpful to finish my job in a timely manner. read more

I reached out on Yelp and they were quickly responsive, offering three different time slots for the technician to come out on the same day for a free estimate. Eric did the initial assessment and worked with the snake to unclog the sink. I have an old complicated house and the snake wasn't working so he called in a specialist, Gabe. Have assessed the situation and have some other options along with the quote. We chose one option and they called in another guy with special equipment, then we changed our mind, and they just rolled with the punches. Eric and Gabe are seriously the most professional guys I have ever interacted with. Their customer service was amazing and the communication was great throughout the entire process. Would definitely recommend. read more

Erick and Alex did a great job with the clogged drain we were having at our residence.

My kitchen sink was clogged about a month ago. The first time they came seemed to fix my issue. Then it was clogged again in a week. They cheated me it was under warranty and eventually still charged me on the 2nd time. Dishonest. After a month, the kitchen sink was clogged again... I'll go with someone else this time. read more

Elite rooter is always responsive, punctual and helpful. We really appreciate Eric Z for the fast and thorough fix of our bathroom sink. He was informative and very friendly. Thanks Eric! read more

Scam Alert!! We had a similar experience just like many other 1-star reviewers. Our drain pipe that takes in the washing machine drain hose was clogged. Elite Rooter quickly replied and arrived in 30 minutes; hence the 1-star. Geovany ("Geo") the Senior Technician arrived first. He used his drain snake a few times and said "I can't get pass 10 feet". So he called his supervisor to get his opinion, who happened to be 10 minutes away. The supervisor ("SV") arrived (didn't catch his name), agreed with Geo's assessment (couldn't get past 10 ft) and added that he would need to go under the house to see if there's a cracked pipe, which would cost an extra $289 (on top of the $69 special). I said hold up wait a minute I need to call our Landlords ("LLs") to mention this possibility of a broken pipe. Our LLs came over right away. The SV explained his theory but my LLs knew right away that they were trying to scam b/c the LLs updated the house recently including new pipes. Our LLs asked why they were using a 25ft 1/2-inch drain snake and if they had bigger ones on their trucks. Geo & the SV said that what they have here is all they brought. (One small snake, two plumber trucks?!) The LLs then asked if they tried using a blade or cutter to help break through the debris. Taken aback by the questions, they both rummaged through the two trucks and the SV came back with a 4-inch blade and said that's the only blade they had with them. We all looked at the tiny snake and that huge blade and thought WhatTheWhat! that doesn't fit at all! Then looking closer at their drain snake, it was actually broken at the tip -- even if they did have a smaller blade with them there was no way of attaching it to the snake. The plumbers certainly came unprepared to unclog a drain! After a few minutes of the SV trying to convince us about a broken pipe, we said that we have heard enough and that they should just leave, and so they did. But before they left, the SV said "Well if your LLs can do this work, why did you call us?" How rude! Not that it's any of his business but our lease contract states that we/tenants are to take care of clogged drains by calling a plumber. We called the LLs because of the possibility of the broken pipe. In the end, Elite Rooter did not charge us because they did not fix the problem... AND our LLs used their drain snake with a blade, broke through the debris, and now the drain works just fine. No broken pipes or leaks anywhere! The last time this same drain clogged was two years ago and we used EJ Plumbing. They were nice, honest, had the proper equipment, and got the job done hassle-free. I passed them up because they were not available the day of the clog, that was a big mistake. Now I know. I highly recommend using EJ Plumbing, which is what I will do from now on. I see other reviewers having good experiences and maybe it depends on the plumber. The two guys who came over to help us tried to scam us, therefore, I do not recommend Elite Rooter to anyone nor am I interested in hearing back from their Business Manager or Customer Service to make excuses for their behavior and not having proper equipment with them to unclog a drain. read more

Elite Rooter came out to snake my main line. The plumber did snake it three times but could not unclog the line. He didn't seem too skilled on how to snake a house. There are ways to feel for clogs, stop, rotate, push forward. He didn't seem to know. He didn't fix the problem. I was charged anyway the $79. Then the supervisor came out to try to sell me their hydro jet package which costs either $1500. or $3000 before discounts depending on what you want. I declined. I hired another company the next day. They snaked the line and unclogged it. Problem solved. No expensive hydro jetting needed. The second plumber had more experience and seemed to know how to use the snake machine better. I will never use Elite Rooter again. I could have been out thousands of dollars had I gone with their recommendation! read more

We had tiles slowly sinking, so we removed them to level them again. This is when we found those huge holes underneath... We thought we had a leak with the main water pipe close by so we contacted Elite Rooter. We scheduled an appointment and Armando showed up on time. We found out that our pipe from the '70 was probably leaking from the meter, the house connection, and probably multiple places in between...We also learned that the main shutoff valve wasn't working. At the end, it was cheaper and more efficient to cutoff the old pipe and build a new copper one. They got to work right away and it took 2.5 days. Armando was very professional, communicative, and very well organized. Calling with ETA every day, letting me know whenever he was leaving for lunch or to pick up the parts needed. He answered all my questions in detail. After they were done, our front yard looked like nothing happened! read more

See all

I've had their coupon on my fridge for months and called this Morning at 0900 and Ruben was here at 1030 to clear two shower drains. Very polite service from scheduling to the service and he cleared both drains for $79 each just as advertised read more