1. Elite Retreat

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    Klamath Falls, OR

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    Elite Retreat

    4.3 (4 reviews)
    Open • 9:00 am - 5:00 pm

    Services - Elite Retreat

    Haircut

    Manicure

    Manicure and pedicure

    Elite Retreat Photos

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    4 years ago

    Customer service, facility, pedicure chairs, ambiance and overall experience was fantastic!

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    Mimi's Nails & Spa

    Mimi's Nails & Spa

    2.5(23 reviews)
    1.5 mi

    They are not proficient enough with English to converse or understand your questions and requests…read more Had my nails done yesterday. I hate them and can't wait to find someplace else to have them redone. $58 down the drain

    I pre-booked my appointment for Wednesday, April 15 for a soak off and a new set. (I'm new to the…read morearea and was looking for a new nail salon or technician for regular bookings and engagement/wedding nails for myself and brudesmaids). Teresa was my nail tech and seemed very put out that I sheduled for a soak off and refused to have her pop off my nails with a nail tip. I have over 10 years in the professional beauty industry and i've been getting my nails done for the last 20 years. The fact that a nail salon still tried to remove acrylics with nail tips is barbaric and against everything they teach us in beauty school. This may seem like a silly side note. But I was only offered one selection for nail colors, while other clients around me received multiple. Throughout my appointment, I was very unpleased with shaping and her filing into my fingertips instead of the actual nail. I asked for a pointed almond and gave a reference photo. But started off with rounded tips. After multiple times of asking for almond pointed, I showed her the reference photo again, and she attempted to fix the nail shape. It was better than the round but I was still upset that I spent two hours and $120 for my services for my nails to not come out as they should have.(i feel I should also mention that they charge for new files and buffers as that fee is not included in the services themselves and I was not made aware of this prior to my appointment). I called and spoke with Stephen on April 17th expressing that I was displeased with how my nails came out since they are uneven, pointing downward, off center, ect. After going around in circles with stephen about either coming in to have a correction or a discount on my upcoming fill. I asked what can be done, needless to say, he had zero solutions since days and times over the next five days did not coordinate with my schedule for work and their client bookings. I expressed my frustration and simply asked how he maintains unsatisfied clientele and why a discount could not be given for the next fill. Being in a similar industry, if a client is upset with my work I always offer to correct or offer a discount at their next service. (Oftentimes, my clients will end up paying the full amount as their tip included.) He did not like this response and let me know "that's not how we run a business here". After asking to speak with mimi, the owner, he refused to give any days that she would be available. Instead, he would give mimi an update as to our conversation. I asked if he needed any additional information for her to call me. Stephen rudely stated that Mimi would absolutely not be calling me and that I "would never be getting a call back." Considering I asked for no specialty designs, this should not have been a difficult set and an easy fix. I never insinuated that I wanted a free service, I simply asked for either a correction over the next couple of days or to have some sort of discount on and upcoming appointment. As you can see, my shape was not sufficient to the photo I provided as a reference, and his reoccurring statement that "I should have stayed and had her correct the nails that same day." I don't know about the rest of you, but after 2 hours of sitting and having an unsatisfactory service, the last thing I want to do is stay in salon for an additional hour to have things corrected multiple times after stating multiple times throughout the service that I was unhappy. Needless to say, I will more than likely be looking for a new nail tech after this encounter which is unfortunate. Because from what I've heard, Mimi does excellent nails, especially designs. Stephen should not be dealing with clients in my professional opinion. And Theresa could use more practice before charging full price.

    Photos
    Mimi's Nails & Spa - The bulkiness and curve

    The bulkiness and curve

    Mimi's Nails & Spa - My left hand with the streaky thumb and see through pinky

    My left hand with the streaky thumb and see through pinky

    Mimi's Nails & Spa

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    Elite Retreat - hair - Updated October 2026

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