I went to body works for lower back pain. I explained to the front desk and my PT that I had a high deductible plan. PT kept instructing me to schedule more visits and I again explained I was concerned about the cost I would incur. When I received my first bill - Body works billed my insurance- I was shocked at all the multiple charges for one PT visit. When I spoke to the business manager about the multiple charges for 1 visit, she was condescending and unhelpful.
Also my PT insisted that I deadlift a kettle bell of 20 lbs. from the floor to waist level. I informed the PT that I could not deadlift 20 lbs. without straining my back. The PT again instructed me to deadlift. I deadlifted the weight and strained my back and was in severe pain for a week. When I returned the PT again instructed me to deadlift the weight. I told him that I experienced severe back pain for a week due to back strain from deadlifting. I refused to lift the weights. My PT was unsympathetic and scolded me for not lifting the weight.
My PT gave me several new home exercises every session I came in. Within a a few weeks I had 18 home exercises that I was supposed to do every day. It took me at least 90 minutes, daily, to do the home exercise program. I had to make a chart to keep track of all the exercises and the # of repetitions that I was prescribed.
Looking back I now know that my PT did not follow a Plan of Care -although there was likely a POC on paper-and he was assigning new exercises because he was disorganized or too rushed or didn't care about the quality of care he provided.
I am still making monthly payments and the business manager is unfriendly when I go into the office because I want a receipt. The billing statements are a joke because the statements never show any payments I made and that is why I have to go in person to the office to pay and get a receipt for my payment.
In the end I did not see any lasting improvement in my back pain and I had a big medical bill. read more