Very disappointed in my one, and only!,visit to Mountain View physical therapy. While I waited for Karen to see me, the receptionist was unprofessional and gabbed on about the bad things going on at the office, random facts about her personal life, and did not help facilitate a good check in for myself. Her husband came in and was very unprofessional as well and they had a long conversation that was uncomfortable to be a part of. The pt area was one big room and the reception area was basically a part of that so Karen would yell across the room to the desk gals and ask questions. I could hear them "whispering" about how to pronounce my name. I told my husband it all felt like an episode of the office tv show. Funny to watch, very awkward in real life. When Karen came and got me, she did a lot of things on me (like used a strong peppermint lotion that tingled terribly) without telling me ahead of time what she was doing or asking if it was okay. She invaded my personal bubble space over and over. She also texted someone for about 5 minutes midway through our appointment as she had forgotten to get back to them. Lastly, she DID have some helpful tips and exercises for me but I only remembered one or 2 of them because nothing was written down or printed out for me. How's a person supposed to remember a dozen exercises and movements? The whole pt area was very outdated. Should I go on? I think you get the point. I do think Karen has some great knowledge but the execution of sharing it was so poor that I called a different physical therapy as soon as I got out of there. read more