Really easy process, honest and fair. I don't have much car knowledge but felt very taken care of…read more Trust worthy place! Highly recommend!

Late model, low mileage, priced to move. Quick process. No pressure sales. Buffed my car like new…read morewhile we waited.

Absolutely amazing experience. The salesman Jake was not a salesman at all, but more of facilitator…read moreand getting things done and very quickly at that !!! I called him to let him know I was interested in one of their Chevys and then I might be stopping by the following day. When I got there, he already had it pulled up front for me to take on test drive.loooved it! And it took all 15 minutes for me to purchase. It was amazing and highly recommended.!!!!

Buyer beware!! I'm not sure if they just buy these cars at auction and throw them on the lot, but…read moreit doesn't appear they inspect them at all. I bought a vehicle and didn't get a mechanic to look at it first. Big mistake. I spent $5000 in repairs the first year and it needed another $2000 repair when I just decided to cut my losses and sold it to a dealer for $2300 less than I paid for it. I almost spent as much in repairs than the vehicle was worth. I would not recommend this car lot after my experience.

We are pleased to write a review for Ronan Henig and the BMW-Wilmington. We had an excellent…read moreexperience with Ronan and the entire BMW team, which included Joey Moore, the Sales Manager and Chris Holland, the Business Manager. Ronan is very well-versed in his product knowledge, which is a priority for us, having been in the auto sales business some years back. He answered our questions without hesitation and importantly, provided important insights based on his knowledge and experience that helped considerably in the design of our X-5. He made suggestions that added so much to the final product. Because of his attention to detail and commitment to excellence, we could not be more pleased with our new vehicle. Importantly, we genuinely enjoyed working with Ronan. We cannot recommend him and his team more highly. We intend to work with him in purchasing any future BMW's.

Going to get a refund inspected my car and did everything that did not need it. Come to find out…read morefrom another dealership they took my money

I had an amazing experience buying my Tesla here! Dan and Justin made the entire process smooth,…read morehonest, and completely stress-free. Best of all, they gave me great money on my trade-in. There was no pressure, just outstanding customer service from start to finish. If you are looking for a vehicle, ask for Dan and Justin

Disappointing Customer Service After Purchasing a New Audi Q7…read more I recently purchased a new 2026 Audi Q7 from Audi Cape Fear, and while I am very pleased with the vehicle, I am extremely disappointed with the customer service I received after the sale. First, the dealership never contacted me to let me know that my permanent license plate had arrived. When I eventually went to the dealership to pick it up, my original salesperson was unavailable, and it seemed that no one was particularly interested in assisting me. After some time, the finance manager was finally contacted and went to retrieve my plate. Rather than coming through the showroom to greet me, he walked outside, handed me the plate without any meaningful conversation, and immediately returned to the building. There was no acknowledgment of my recent purchase, no inquiry about whether I was enjoying my new Audi, and no effort whatsoever to ensure I was satisfied with my experience. I was then left to install the license plate myself. When a customer purchases a luxury vehicle at this price point, I believe it is reasonable to expect a certain level of professionalism, courtesy, and attention to detail--not just during the sales process, but afterward as well. What disappointed me most wasn't the license plate itself. It was the complete lack of appreciation and respect shown to me as a customer once the sale was completed. I have purchased many vehicles over the years, and I understand that good customer relationships extend well beyond signing the paperwork. Audi is a premium brand, and its dealership experience should reflect that standard. Unfortunately, my experience at Audi Cape Fear fell well short of those expectations. I hope dealership management takes this feedback seriously and makes customer service after the sale as much of a priority as closing the sale.

I rate my salesman as a five star. He was friendly, courteous, and got the job done answering all…read moremy questions. He knew the car inside and out and was helpful all the way around. The finance manager on the other hand, started out super friendly, but when I denied all of the high-pressure add-on services/ warranties that he was trying to sell to make money, he turned into a jerk. Not even the courtesy of a handshake when buying a $64,000 car. Poor class. The sales portion is great like I said, the extra hour you spend denying all of the overpriced ridiculous warranties is where we had the trouble.

Customer service and professionalism Having a sense of…read moreurgency Anticipating customers needs Providing options for ALL customers

I sat down at Brian Gottry's desk, said I'm going to be honest with you Brian, this is the first…read morecar I am looking at, and he said, it's my Job to be sure it's the last! He was right. No massive sales pressure, he walked me through the down payment options, was able to get Alex Jones in finance to work with me to match the rate I had elsewhere and made it quick and painless! 1000% recommend Brian, Alex and Hendrick Toyota!

I coordinated a service and maintenance appointment for my sons vehicle. I made the appointment…read moreonline through the Toyota app. We arrived in the service bay at the time of our appointment and Austin checked us in. After a short conversation we left our vehicle and went to lunch. I received texts, emails, and a phone call about the inspection with recommendations on what should be done. Most of the items on the list actually needed servicing and maintenance. One thing that stood out was the tires. The set of tires on the vehicle are high mileage tires that are not near the rating. They kept texting and making sure I didn't want new tires. Other than the back and forth about tires, everything went well and the price range was right around what I expected. This is the dealership where we purchased the vehicle new in 2012. Between here and Jacksonville Toyota all the vehicle maintenance history can be retrieved if needed. I would recommend this dealership for vehicle maintenance and service.

Buying a car as a single mom of two little ones felt overwhelming, but Danny Walker truly made the…read moreentire experience so much easier and stress-free for me. He took the time to listen to what my family needed and helped me find an affordable, reliable vehicle that is comfortable, stylish, and most importantly safe for my kids. Danny was patient, kind, and genuinely cared about helping me make the best decision instead of just making a sale. He also worked hard to get me the most for my trade-in, which made a huge difference for my family. I never felt pressured, judged, or rushed during the process. I'm so grateful for his help and will absolutely do business with him again in the future. If you're looking for someone honest, compassionate, and willing to go the extra mile, I highly recommend going to see Danny Walker!

I requested an internet quote for a price on a 2026 Honda CRV. I received a call promptly from…read moreDanny Walker who expected me to drive over an hour just for a price. It's now been 12 hours I have not received a price or heard back from him. Very unprofessional-Honda cars are certainly not a commodity. Save yourself time and go to a reputable dealer.

Brian Shumaker is an incredibly friendly person. He went above and beyond to help me find the right…read morevehicle for me and my family. I'm thoroughly pleased with all that he did for me. I also received a great deal on my new vehicle . Thank you again

I went to the dealership because my sister has purchased from here and had a great experience. I…read morewas looking for a used car and was not in a hurry, but I found my car that day!! We worked with Rumor Campbell, who was wonderful to work with! He's calm and applies no pressure. They should lose a star because finalizing the paperwork is always so stupidly slow! It's not just this dealer - it's always so slow. The guy we worked with was great, though.

Out of all the dealerships I've been to, this dealership has been the most straight forward and…read moretransparent experience I've had. Just bought a reliable vehicle from Seasell a couple weeks ago for my wife and they turned out to be the greatest value for a used vehicle (even compared to private sellers in the area). I am an analytical, particular, and skeptical person however I was very surprised with how well the business and product was provided. Streamlined car sale with all the information you need. Highly recommend.

Updated: Since the owner now has left message on my review, I want everyone to understand how dumb…read morethat sounds if I would've taken a vehicle and not paid with it being "illegal", I would be in jail someone had to give me the keys to the car. I would also like to note that they haven't made contacted with me for my refund the dealership for the last months has ignored me about receiving a refund because they will not respond. I paid 1000$ dollars before even taking the car off the lot, which was the guarantee that I was bringing a paycheck to them for the rest of the loan. They took and they didn't respond nor are they willing to work with me to give my 1000 deposit back. I would have stopped contacting if they would have simply said it was non refundable. At this point the back and forth is time consuming shows a lot, I have my own small business and treat customers better. I just happened to have a family emergency it was only 1 day they would have had to wait. I stopped dealing with them because they continued to threaten me with police while I had a check written for them and showed proof of fund at the dealer which is why they let me take it off the lot with the keys. I left the car at my school for them to pick it up in case they had any more tricks to pull. I have so many message threads I could post but the last thing I have to say is be careful who you chose to make a big purchase especially if you are in a bad situation and trying to get real help from people who "care" :)

Excellent purchase experience…read more I have been looking for several months, on-line and at many other dealers for the next car. Finally stumbled on what I was looking for when I finally to check out the CarMax listings. The car was in SC, easy shipment to Wilmington for a first look and test drive. That first look and test drive was delayed for a week because CarMax found a problem with the car. CarMax immediately refunded the transport fee while still holding the car in reserve for my eventual test drive. I hadn't even asked about that, I was impressed. The week delay was not a problem for me, I'm happy they took it Bob King Mercedes for its diagnosis and easy fix. The team there (at CarMax), including many in the service department were transparent in communicating the cars status while I waited to test drive it. I don't recall all the names but do recall Josh and Martin. Overall, everybody we've met or talked to (even just walking through the office space), made greetings, were professional and courteous, great bunch of people. On test drive and purchase day, we were fortunate to have Katie Ricketts as our Customer Specialist to take us through the complete process. Katie is a leading example of the complete team at CarMax, professional, personable and courteous. Plus, she's very detail orientated when processing the paperwork, and efficient while doing it. Thank you Katie.

I bought a car in early July from Carmax for nearly $19K, a 2017 Subaru. Two months later, I have…read moreto replace the transmission. Of course I didn't buy the extended warranty since it had a clean Carfax. No long trips or hard usage in two months of ownership. Definitely unhappy.