Quick and easy links removal. Took less than 15 minutes and he adjusted to a few different…read morepositions until it was perfect.

Great experience. They just moved to a new location. Nice waiting area while Shan worked on…read morereplacing our watch batteries. Check them out at their new location. 2820 Peachtree Industrial Blvd Duluth, GA 30097 United States

Love love love this jeweler. Family owned, Christian family. They are service oriented and truly…read morebecome like family. Have purchase many items from this jeweler from diamonds to watches. Chris and family are so helpful, they have great designs and will make and design your jewelry. I feel like when you find a good jeweler you keep coming back.

High prices, bad service.... They are rude and demeaning when asking questions and the owner is an…read moreabsolute creep I wouldn't take my daughter or wife there

Visited because I had a pin in my metal band wear out and they were friendly and fixed the watch on…read morethe spot. Would come back if I had a watch repair need!

Always a quick and accurate re ppl air or adjustment. Good prices. Closed on weekends tho'.read more

My experience was wonderful with this company but I don't know if they are still selling watches…read moreanymore.

This is mid December 2022. I submitted a description and pictures of my watch to Hodinkee either…read moreas a trade in or cash outright. Because they are getting more watches than they sell I got an offer of a gift card towards the purchase of one of their watches in their inventory. I reached out to 4 watch dealers and Hodinkee's was by far the most generous. I had an eye on a Rolex Datejust 41 so I accepted their trade in offer. I sent in my watch to them and read the reviews after the fact. Boy was I horrified and worried. Winds up I didn't have to worry at all. They received my watch and my final offer was the same as their initial offer - nothing subtracted. I accepted the offer and sent in my trade. It arrived overnight and I got my final offer the day after. I then bought my new Rolex which they held for me. They assured me they would not sell it out from under me during the trade in process. I made an error in my purchase order but they rectified it for me. Emails were promptly answered. Associates were very courteous and professional. Getting a live person is another thing. Often times, you are told to hold and after awhile you are dropped into voicemail. The secret to getting a live person is call on a Tuesday or Thursday just when they open. They are slammed on Mondays and Fridays. Anyway, pictured is my new watch which was overnighted to me. I'm delighted. It was described as "in general excellent condition." It looked even better - more like "used unworn" imo. So shiny! Spot on accurate too. An outright sell to them for cash is another thing. I sold them a couple watches beginning of this year and they were slow to pay. I'm not subtracting a star because this present deal was so good. Below is my new watch. It had box and papers as advertised and they also sent me a neat little Hodinkee box.

I'm a vintage collector and had been burned by two watchmakers in ATL before finding Its About Time…read morein Johns Creek. They are highly skilled and honest. I travel 45 minutes, passing many other watchsmiths to go see them. HIGHLY RECOMMENDED

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

Everything went good.I went in one day after cutting the son's hair and went in and became a client…read moreof theirs.I had been a client for ten years now.All my jewelry.Comes from here You can trust them.You can count on them.They're just amazing.People, comes from this one place and they sell it to you with love, honor and respect

Fixed my husband's watch for a reasonable price. Customer service was amazing. I will definitely…read morereturn if needed.

We visited just before Thanksgiving. It was clear from the start that Rosenfeld's people were very…read moreconsidered in calculated in doing the repair job my wife wanted to get done. They made their best estimates and took the ring to their repair person, who did a fantastic job matching and remounting a stone which had gone missing. The price for this repair was also quite reasonable. Definitely worth a visit.

Have been shopping at this location for years! They make beautiful custom pieces and now do…read moreengravings! They are quick, professional and offer great quality service! They have amazing pieces and treat you like a family! Highly Recommend!

IF there was a way to leave 10 stars, I would!!!…read more I've visited ALW & J several times ... once to buy a simple ring ... then to sell some gold (they gave me a very fair $ amount). Joe Ciancimino is THE guy ... he actually brought a watch back to life! It was my Dad's (another place said it was a lost cause), so I was beyond excited to be able to wear it as a remembrance of him! These days it's sometimes a challenge to find quality merch AND excellent people who will go out of their way to make sure you're happy! I'll definitely be back soon. Merci!

I came in looking for a specific Breitling - they had one, though not in the combination I really…read morewant. The Salesman was patient, knowledgeable, and helpful...even taking the time to look for the Original Papers. Come for a look and you may find just what you're seeking.

Wonderful experience! Friendly and very knowledgeable. Jewelry is beautiful. Highly recommend!…read moreCheck them out!

My wife had pearls restrung there twice, they would not stand behind their "repair". I took it the…read morelast time, with a receipt and the man behind the counter was adamant that they didn't do the work, even when presented with the receipt. My wife finally took the pearls to a proper jeweler that knew what they were doing and the jeweler pointed out the shotty "workmanship" of Carnegie Jelwers. These people should be ashamed of themselves. I give them a ZERO for their arrogance, and poor workmanship. Do yourself a favor, don't trust these hacks, go to a trusted source..