I'm a vintage collector and had been burned by two watchmakers in ATL before finding Its About Time in Johns Creek. They are highly skilled and honest. I travel 45 minutes, passing many other watchsmiths to go see them. HIGHLY RECOMMENDED read more

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an expensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here. read more

Wow, I am so pleased to have found this business! They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience. read more

Professional and very knowledgeable about all types of watches.. The staff also helped us with info on our watch that they could not service. read more

Very friendly and knowledgeable staff. Adjusted my watch size quickly and gave me a ton of info about it.

It was about time for me to get my watch battery replaced. I stopped by It's About Time and asked how long it would take. They said five minutes! Thank goodness because I was in a rush. Dropped off my watch and it was done within minutes, only $20. The gentleman who worked on my watch was pleasant. Came back a few weeks later for my husband's watch. The same gentleman replaced the battery on his watch. Same quick and pleasant service. Will return for my other watches! read more

Great service.. and excellent workmanship! Have serviced most of my watches including Cartier and other dress watches. Highly recommend

They are not cheap, but they do good work! I've been to three different stores with the same name. This one was the best!

Excellent service! Needed a band adjustment- was in and out in 5 minutes! Thank you!

Omgosh don't ever think of going anywhere else!! I was told by others my 18 year old Michele watch was probably not worth fixing... or send it off to another state... In less than 10 minutes he knew exactly what was wrong... fixed it and put in a new battery and I was on my way! read more

The service quality is outstanding. This is the only place I use to get my watches repaired.

This watch repair shop is very good. They have very great service. The gentlemen worked on my watch in less then an 10 minutes.

Nice staff and a small collection of watch brands to purchase. I brought 2 vintage watches to them for service but they reported they couldn't service either one. That was very disappointing and I had to look elsewhere for service. read more

The older guy that does the repairs is a rip off artist and thief. When I got back my gold link bracelet a couple links was missing. It was 7.5 and he made it a 7. Just to fix the broken links I was charged $30 for each one he fixed. That's the lowest life form when you take some else's gold to make money off. read more

Cheaper than Battery Plus for watch battery replacement who didn't even have the proper tools to open my watch. Fast Service and watch works great. read more

Very friendly and professional staff. Went in because my Rolex band broke they fix it in a couple of hours. Also decided to buy my wife a Rolex date just while I was there. Good trust worthy people and a certified Rolex repair center. read more

I'm an old fashioned girl who still wears a wrist watch. Today, my baby died on me, and I was devastated. I immediately tried to call the battery place that sold me a battery last time with a lifetime warranty, and they were out of business. So Yelp to the rescue. I found this shop on Yelp, paid them a visit in their nice suburban store, and was out in eight minutes start to finish. Beautiful shop, beautiful watches, and excellent service. Five stars just isn't enough! read more

Big kudos to James who saved me about $150. I thought I would have to send my older model watch back to the manufacturer to be repaired but he was able to fix it for me while I waited and for a fraction of the cost. read more

The best place in the Atlanta area for watch repair, staff is so knowledgeable and they consistently go above and beyond to provide good service. read more

Excellent watch service. They specialize in watches and watch batteries. Very reasonably priced. I'm a very happy customer.

Great experience! I'll definitely recommend this business to everyone in need of watch repairs or a new watch! The service was amazing and the employees were refreshingly honest! read more

Nothing like driving 45 minutes to find they close at six but didn't bother to change it on the website. I found you on the Maps app on my iPhone which led me to Yelp, which had the same hours listed. Your rebuttal may be corrected now but it was not then. I spoke to some of your neighbors in the shopping center to see if they could recommend someplace local since I had driven from Gainesville and they said your shop was known to close early whenever it was slow or the employees wanted to leave. Your fellow merchants in the shopping center didn't have much positive to say about you. read more

James and the staff were so incredibly helpful. I brought in 2 Luminox watches and they were able to get one running instantly and quickly replaces the crystal in the other. read more

Super fast and great service! They replaced my Tag watch battery in under five minutes and gave me a 3 month warranty. Very friendly place.

This place was great. The bracelet on my Omega Speedmaster came apart and I was unable to find the parts to fix it myself (always keep the extra links!). They had the parts on hand and were able to fix it in less than 5 minutes at a super reasonable price. I think this is the main repair shop for their various stores around town. Otherwise I would have had to send the watch to Miami or Seattle, I'm sure for a lot more $$$. read more

I had no idea these spots were franchised locations until I saw the other It's About Time listings on Yelp. Suffice to say, this spot (which just opened in a new Johns Creek strip center anchored by Burger 21 and Zoe's Kitchen) deserves every bit of its 5 stars. I took several of my watches (a couple that have already stopped for years) over to this location and asked they be repaired and to have the battery replaced. One of the watches had a curved frame where the hour hand was stuck at a 15 to 20 degree clockwise rotation. It happens to be one of my favorite watches so I was skeptical on whether or not it could be repaired. The watchmakers here agreed - and later told me they could fix it after analyzing it for hours. They were prompt in follow up calls to let me know the status of the watch repairs - big thumbs up for service. I usually take watches over to the mall to get them fixed, but they charge about twice that of what I spent here. It's also a much closer alternative than driving another 20 min to the nearest mall. The watchmakers here are friendly, knowledgeable, and funny. I will definitely take my watches here in the future to get them repaired / battery replaced. read more

I rarely write reviews but I just had to let others know of our continued successful experiences with the staff at this store. They have gone over and beyond our expectations, not only today, but every time we go there. Service is extraordinary, prices are reasonable. If you want to support a local business, you can't find one much better. read more

Fast. Knowledgeable. First stop for watch repairs. They know their stuff and have plenty to look at while they're going over your timepiece.

Prompt, honest, and fair pricing. I will definetly go back.. Highly recommended!

Excellent service! Brought my Rolex in for service and both gentlemen were attentive and helpful. But the man behind the curtain ( in the back doing the repairs) is the best. He does a thorough job. They don't sell Rolex but do service the brand. Thanks! read more

Really the only place worth going in the Atlanta area if you have a higher-end watch. They regulated my Omega Speedmaster for me and unlike other watch places actually understood what I was asking about. Not expensive either. WOSTEP/Omega/Rolex certified, so if you have a vintage Explorer knocking around you should take it here and they will do work on-par if not better than most of the OEM service places. Also, they do pressure testing. read more

I walked into this location off of Medlock Bridge Road to get a battery replaced for my sports watch. The owner greeted me immediately and said he be right with me. He replaced the battery on the spot, set all functions on current time/date. The price for parts and labor were very affordable. Nice to have a shop like this in the John's Creek footprint that's easy to get in and out of. read more

Great Business. Owners are knowledgeable and honest which usually is not the case in these days and times. Service is Top notch.

James helped restore one of my favorite watches from my collection that was in definite need of help. He offered suggestions of which band would complement the watches face, and replaced the band and battery with meticulous care. He walked me through each step, and even gave a short lesson on the equipment used to help repair my watch. Overall the cost was inexpensive, but of course can vary per repair. I'm very pleased with the level of professionalism, and will return again for more repairs. Thanks James!! read more