This is my go to for any watch repair. These guys are quick, reasonable pricing and amazing…read morecustomer service. I've brought everything from my timex to my high-end watches. Highly recommend.

I am a watch collector, I recently went to the mall of Ga to price a watch battery replacement,…read morethey wanted $35 . No thank you. This place is much more affordable ( $12)

Used them for years...it's a true pleasure to deal with professionals! I have had them repair…read moreexpensive clocks and old battery operated ones. They are cordial and great to deal with. Thank you for keeping my old thrift store clocks ticking and great advice on my Maureen Walsh

In and out with three watch bands resized in under 15 minutes. Friendly, fair prices, five stars.read more

Friendly and easy to work with. They were professional and fix my watch. Conveniently located.read more

Phillip was extremely courteous and efficient. Had some luxury watches and he was able to replace…read morethe battery in both at an affordable cost. Additionally one of them stopped working so he took a look without charging extra. He gave us an estimate if it continues to not work of what that would cost for a repair but told us to wait so we don't spend a lot if we don't need it. Excellent customer service! I will definitely return.

Love this place and I trust them with the goods. Just got my almost 20 year old Omega Speedmaster…read morePro back today - pusher springs. Igor has serviced Rolex and Panerai for me previously. Highly recommend.

Very fast work and great customer service, maintaining my 1992 Rolex DateJust. Prices are great as…read morewell.

Truly the best - his shop won't necessarily remind you of something in Phipps Mall, but Charlie…read moremakes up for it with talent. A true OG watchmaker. He has been servicing my Rolexes for years - I have never had one single problem. Will use him for as long as he stays in business. PLEASE NEVER RETIRE

My regular watch repair guy retired so I had to find a new watch repair shop. I have a high end…read morewatch so I'm particular who works on it. CLS (Charlie) was quick, pleasant, guarantees the watch battery for 12 months & charged me less than what I've paid in the past. I highly recommend.

Found lots of positive reviews for Ermitage online and we couldn't have been happier we did! We…read moreordered a Rolex to ship to California and they shipped it SO incredibly fast. It got to us basically 2 days after ordering. The watch was in even better condition than it seemed online. Customer service was also fantastic. Apparently google prefill had messed with my address, and I'm glad they called to verify. They also presized the watch for us, and even told us that if we need to, we can always order a pin removal tool from amazon also. That's honestly unheard of from a watch shop. A few notes to keep in mind: some of their watches are customized after market! They say it in the description but it may not be as obvious if you don't read. Watches are a big investment so hopefully you read listings thoroughly to make sure you get what you think you're getting--they literally don't hide any of the info. Also, when you order online, they will ask for a photo of your card for security (with numbers covered) and your ID if you are out of state. IMO this is a great verification method, but take note if that's not something you're comfortable with.

I sold them a Rolex Skydweller. I e-shopped it to 3 shops. Ermitage was the best. And when I…read moreshipped it to them they stuck to their sales price. No games. Money was in the bank in about an hour. There guys are great.

I'm a vintage collector and had been burned by two watchmakers in ATL before finding Its About Time…read morein Johns Creek. They are highly skilled and honest. I travel 45 minutes, passing many other watchsmiths to go see them. HIGHLY RECOMMENDED

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

Good service Good price…read more Experienced staff Coming again and again I had watches adjusted and ended purchasing a chain from them, while I waited.

5 stars!!!! I had an amazing experience at midtown jewelers. Jennifer was extremely helpful, kind,…read moreand attentive. I brought in my dad's vintage seiko watch which was absolutely filthy after sitting around for ages and they did a pristine job of cleaning it. I also wanted the battery changed my unfortunately the inside was corroded but they offered me several solutions for that as well and tried to see if seiko had any parts to replace the inside so they could change the battery. Pricing is VERY reasonable and they are very quick and efficient. I would definitely recommend my loved ones and friends to go to midtown jewelers.

Great service, fixed an idex on my fake rolex. I got lucky, watchmaker was in house and had my…read morewatch done in an hour.

Ok so check this out...I brought a Movado to them to have the crown repaired/replaced (only), they…read moresaid they would have to ship it out for repairs and Movado is kind of slow. Ok no problem. They call me a week later and gave me a price of $75.00, cool. I called monthly for 3 months and they were still waiting on the part. Finally on the 4th month they call and say it's ready. I go pick it up and these "fine people" replaced a perfectly good leather band, but the crown was still broken. Then had the nerve to say we can send it back. Oh no the fuck you can't! I was livid, but remained calm and walked away. Incompetence of the highest order. I wouldn't trust them to tell me the time!

I would definitely recommend this place!! Stopped in to fix my necklace clasp and polish some…read morebracelets, everyone was so nice and helpful. I was in and out in less than an hour. Thanks to Joseph and the rest of the team!

Had them to replace the battery of my husband's watch. Other places had either damaged the case of…read moresimilar watches in his collection trying to get it open, or they asked to send the watch off. Out on a limb, I brought it to Joseph and their team. Everyone was so kind and helpful, and Joseph worked really quickly. It took less than five minutes and the watch came back to me unscathed. Whew! Kudos to them. We'll most definitely see them again!