Elegance and Expertise…read more I truly love this store. Its interior design is refined and elegant, with a first-class environment where every detail reflects taste and thoughtfulness. The staff are friendly and welcoming, making every visit feel warm and trustworthy. What impresses me most is the craftsmanship of the master jeweler -- meticulous, skillful, and truly professional. Not only can they repair all kinds of jewelry perfectly, but they can also create custom pieces upon request. The shop also displays a wide variety of exquisite jewelry: necklaces, rings, earrings -- all beautifully made and conveniently available in one place. It's a place you'll want to visit again and again -- one that perfectly combines beauty, professionalism, and warmth.

Absolutely horrible experience at the shop, the customer service was the worst part about this…read moreplace. The owner of the shop really is not concerned with the customers experience from the quality of the repair, the time that it takes to fix and the general experience altogether. It was crystal clear that this shop was not interested in helping me out, they did a terrible repair job and then said that they were not concerned about my experience because the repair had already been done and I had to pay in order to get my jewelry back. There are plenty other shops that are so much better than this one and they actually care about the quality of their craft.

Quick and easy links removal. Took less than 15 minutes and he adjusted to a few different…read morepositions until it was perfect.

Great experience. They just moved to a new location. Nice waiting area while Shan worked on…read morereplacing our watch batteries. Check them out at their new location. 2820 Peachtree Industrial Blvd Duluth, GA 30097 United States

I purchased a ring and a pair earrings several years ago. I still get phenomenal amounts of…read morecompliments when I wear it which is often. I remember the service was also a pleasant experience as I made my choice.

Very professional, friendly staff. They clearly know what they are doing and we were well pleased…read morewith the service we got. If I need anything in the jewelry line, I'm coming here first.

Truly the best - his shop won't necessarily remind you of something in Phipps Mall, but Charlie…read moremakes up for it with talent. A true OG watchmaker. He has been servicing my Rolexes for years - I have never had one single problem. Will use him for as long as he stays in business. PLEASE NEVER RETIRE

My regular watch repair guy retired so I had to find a new watch repair shop. I have a high end…read morewatch so I'm particular who works on it. CLS (Charlie) was quick, pleasant, guarantees the watch battery for 12 months & charged me less than what I've paid in the past. I highly recommend.

I have been using Best Watch Repair for over 30 years. Milton Best is great. I took my vintage…read moreRolex for repair (not knowing the crystal had cracked) after it had not been worn for a few years. Milton did a great job and the watch is still running. His service is superb along with the charge for repairs/cleaning. Highly recommended!!!

Easy and effective CRM, service, and storefront--with convenient parking as a plus. The watch…read morerepair was completed quickly - the same day - which I appreciated. The staff was professional and skilled. While the pricing was a bit higher than I anticipated, it seemed fair given the service. Overall, no major complaints.

Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

They have very pretty and unique pieces! The staff are very nice. I had many pieces of jewelry…read morerepaired there too and it was less costly than jewelry store chains.

They were very helpful in ficing my necklace and watch. They had really beautiful pieces for sale…read more The staff was so nice.

My fiancée has been unable to wear her engagement ring with confidence for nearly half of our…read moreengagement, due to repeated quality failures from DDUSA. I ordered a 4, and the ring we received was a full size too large. When we brought it in to resize, it seemed fine for about a week before the baguettes became noticeably loose. A second, independent jeweler examined the ring and told us plainly that the platinum band needed to be fully recast, because the resizing work itself had compromised the ring's structural integrity. We brought it back to DDUSA, who recast the ring. Weeks later, once we got it back, we took it to yet another independent jeweler for an unbiased opinion, and one of the baguettes was already loose again. After three separate attempts, DDUSA has been unable to deliver a structurally sound ring. I can neither give nor recommend any business to DDUSA.

They were very helpful and knowledgeable about the stones and of course everything! Love that they…read morewere in the business for decades and are Black owned.