Wow, I am so pleased to have found this business!…read more They were able to experterly service my Cartier watch in house, no hassle, no crazy upcharges. Battery and gasket replaced, cleaned for a fraction of Cartier or other jewelers costs. Highly recommend! Tucked away in a small strip mall, it is worth the drive for their honesty and experience.

I rarely leave reviews this long, but I genuinely feel people should be warned before bringing an…read moreexpensive watch here. I brought in a Rolex watch for service. From the beginning, the experience was frustrating, unprofessional, and honestly one of the worst customer service experiences I've had in a long time. The staff I dealt with, Shabana, was extremely rude and dismissive whenever I tried to ask reasonable questions about the repair process or pricing. The biggest issue was the pricing and lack of transparency. I was quoted OVER $3,000 to repair a watch worth around $8,000. When I asked for an itemized invoice, I still never received a proper professional breakdown showing actual labor costs, exact parts pricing, or clear justification for the amount being charged. The "estimate" was basically handwritten notes with vague descriptions like "overhaul x3," "gear set," "jewels," etc. What made this even more concerning was that I contacted official and other reputable watch service centers afterward and received estimates that were literally LESS THAN HALF of what this shop was charging. That alone should tell people something. The pricing also kept changing. That does not inspire confidence in the legitimacy of the pricing structure. I understand luxury watches are expensive to repair. I understand water damage can require additional work. I am NOT complaining because I expected a cheap repair. I'm complaining because the pricing felt extremely inflated and the business practices felt very questionable. To make matters worse, the polishing work was not even done properly and had 3 months for service but even they did not have the crystal to replace. For the amount being charged, I expected near-professional finishing quality, and it simply was not there. Every time I tried to calmly discuss the invoice, compare estimates, or ask for clarification, the conversation became defensive and hostile. Eventually I gave up trying to communicate because it felt impossible to have a normal customer conversation. Please be careful if you are bringing a high-end watch here. I'm sure many of the positive reviews may come from basic battery replacements, simple resizing, or standard low-cost repairs. But based on my experience, I would strongly discourage anyone from trusting this place with an expensive luxury watch repair unless you are prepared for: * extremely high pricing, * poor transparency, * aggressive communication, * and questionable value compared to authorized or reputable service centers. Do your research first. Get multiple estimates. Ask for a REAL itemized invoice before approving anything. And definitely compare with the manufacturer's official service center before leaving your watch here.

I had a very disappointing experience at Simon D Jewelers. I left the store crying…read more I visited right when they opened to have a gold ring weighed and the stones tested to see if they were real. As a young woman in her early 20s, this was my first time ever visiting a jewelry store. I simply wanted basic information and guidance to understand its value. A close friend had recommended this store and spoke highly of their service, so I went in with high expectations. When I asked about weighing and testing the ring, Simon (the owner) initially implied he couldn't help. After I mentioned a friend had recommended them, I was questioned about who my friend was and where I got the ring, which immediately felt uncomfortable. When the owner looked at the ring, he repeatedly asked, "What do you want to do with it? Are you trying to sell it?" I explained honestly that I didn't know yet -- I just wanted to understand its value first. He responded very sternly, "We buy gold here." I apologized and said I didn't realize that was one of their services. Instead of explaining, the tone quickly became impatient and hostile. The owners voice was hot-tempered, which made me feel talked down to and embarrassed. The interaction was so uncomfortable that I became visibly emotional and ended up CRYING in the store -- something that should never happen during a simple customer service visit. He continued pressing me about if I had the intention of selling. His wife then told me they didn't want to give out "free information" unless I intended to sell to them. To be fair, his wife did speak to me more kindly and calmly, but reinforced that Simon is very busy and really only wants to help if you're looking to sell. I understand I was not a priority since I'd never done business with them before, but basic courtesy shouldn't depend on whether someone is making an immediate sale. Weighing gold and testing stones are quick, standard services that most jewelers provide. I came in respectfully asking for help and could have been a future customer, but instead felt unwelcome and judged. To make matters worse, they quoted me a price which I later learned was far below its actual value. Overall, I would not recommend this business. Big spenders get smiles -- everyone else gets attitude.

I came in to get my ring repaired because I caught it on some metal and bent it out of shape. They…read morerepaired it in 5 mins for a VERY reasonable price. Thank you!!!

I was looking for some David Yurman items and noticed that this location comes up in an Apples Maps…read moresearch. I called the place and they told me that they were a David Yurman Boutique and that they keep more inventory than the David Yurman store in Buckhead. I visited the location shortly after to find that they do carry a lot of David Yurman inventory. However, they did not have the specific item I was looking for. They told me that the David Yurman store in Buckhead only carries items for men...well I knew that was not accurate as I have been shopping at the Buckhead location for 15 years. They also told me that they could check the Buckhead location for inventory. I thought that was odd and opted to go to the Buckhead location anyway. Once an associate came to help me, I had what I wanted in less than 60 seconds. I will try Brown & Company again as it is a large store. I think it helps to know what you are looking for and all your options when shopping anywhere.

I recently visited Brown & Co for an appraisal of my original wedding ring as it had been quite…read moresome time since my last one. Scheduling was easy - I called and spoke with Nisha who was helpful in explaining the process, pricing and availability. When I arrived, I was greeted and directed to Nisha. She was friendly, professional and took time to review my jewelry documentation and carefully inspect my jewelry while completed a short form She clearly explained the appraisal process, which made everything feel straightforward and stress-free. As a nice touch, Nisha also offered to clean my ring after the inspection. I received my appraisal via email withing the promised 7-10 business days. Overall the experience was smooth, efficient and pleasant. I would recommend Brown & Co for appraisal services.

Oleg did a perfect job sizing my engagement ring to fit perfectly. He had to size it down and reset…read morethe side stones and was able to complete the job in an hour! I appreciate the conveience of not having to leave it and come back another day so that I did not have to be without my ring. He cleaned it, too! It looks and fits perfect!

Went in today to get a battery replaced. I placed my watch on top of one of the glass counter, the…read moreman working behind the counter turned and said had a very gruff voice don't put it in the counter. There's a place to put it over there over your eyes! He then proceeded to return to what he was doing. I stood there, thinking that was the rudest most insulting thing anybody had ever said to me a long time it was very clear at least for my viewpoint he said it in that way, because I was a black man. I have been going to the shop for the past 4 years primarily because I have over 50 watches and I'm always getting battery replacements and band replacements. So I'm in the shop often but over the past 3 to 4 years this man has never once recognized Or acknowledge me as a returning customer. I now see that my patron of this place is really of no value, although I feel the service in the shop has been very good. I think his attitude and what I can only say is his racism is such that I will never visit the shop again. Not very well written, but I'm still pretty upset. I left the shop and went upstairs to have my battery replaced.

Wonderful experience! Friendly and very knowledgeable. Jewelry is beautiful. Highly recommend!…read moreCheck them out!

My wife had pearls restrung there twice, they would not stand behind their "repair". I took it the…read morelast time, with a receipt and the man behind the counter was adamant that they didn't do the work, even when presented with the receipt. My wife finally took the pearls to a proper jeweler that knew what they were doing and the jeweler pointed out the shotty "workmanship" of Carnegie Jelwers. These people should be ashamed of themselves. I give them a ZERO for their arrogance, and poor workmanship. Do yourself a favor, don't trust these hacks, go to a trusted source..

We've used Lance's for years and have always felt their prices were fair and that they are honest,…read morebut we were curious just *how* fair and honest, so we got a quote for a recent repair from another local jeweler as well and were floored - it was 3x higher than Lance's, and they weren't nearly as friendly! Lance's has customers for life in us. Their work is beautiful and they clearly don't aggressively mark up their prices like some in this area!

I will start this off by stating that I am waiting on a repair to my ring so will update in a week…read moreor so and that everyone here has been very nice, welcoming, and helpful. My husband (at the time fiancé) stopped by here to see about getting his ring size. The staff was very friendly and helped him figure out his proper size. He discussed designing a custom ring while there and we have been highly considering working with them to create one. A few days before the wedding I needed to get my rings sized (engagement ring sized down and band sized up). They were very busy, but said they could get it done and would have it ready by that Friday. I called around lunch Friday to see if it was ready so we could pick it up. They said it would be ready. My fiancé went to pick up the rings and they were not ready yet. He waited on them to be completed and we were glad we got them in time for the wedding (and I will give major kudos because they cleaned them and I did NOT think they were that dirty, but boy did the set clean up nicely). However, we realized they did not quite sit properly together as there is a swoop on the band to allow it to sit up under the stone and the swoop shape was not quite right. I also lost a small accent diamond out of the engagement ring that had been sized down. I figured they were a bit rushed since my fiance was waiting for them to be completed and potentially did not get to check all of the settings/double check how the two fit with each other so I wanted to give them the chance to make it right as I know they did mention that they typically do several quality checks on everything. I made it back in and showed them the rings. They looked up my account and said they would make it right. They are currently working on the repairs and I am hopeful I'll be happy with the results. Even with the mishap and partially because of it I give them 4 stars. They clearly stand by their work and are willing to make things right and that goes a long way in business. Everyone there I have come into contact with has been very pleasant and helpful with a kind smile and that also speaks volumes. I look forward to getting my wedding set back and updating the review. Update: definitely still not right. Not happy with the fix. The engagement ring I'm fine with. I feel like with the band they flattened it out when they sized it up to extend it and that just set everything off center. The stones don't line up on the side anymore. The swoop was originally more up and down and the band is staggered like the engagement ring. Thus, the swoop sits under the stone and kind of locks it in place. Now, the swoop just lays below the stone and is not even proper to let it fully sit on top of it and moving the band and flattening it makes it not line up with the engagement ring and still gap. I'm over dealing with it and will potentially look to have it repaired elsewhere. Thankfully the plan is to make a custom ring set using this set's stones, but I really did want it to be done properly so I could enjoy this set while I have it. Bumping down to 3 stars.

I cannot say enough wonderful things about R&K Jewelers. Reza and Carol are truly some of the…read morekindest, most genuine people you will ever meet. Every time I visit R&K Jewelers, I feel like I'm visiting family. Carol and Reza always remember me, ask about my family, and take a sincere interest in what's happening in my life. What makes it even more special is that they treat every customer with that same level of care and personal attention. Beyond their exceptional customer service, their knowledge, professionalism, and commitment to quality are second to none. Whether you're purchasing a special piece of jewelry, looking for a repair, or simply stopping by, you'll be welcomed with warmth and treated like a valued friend. In a world where genuine customer service can be hard to find, Carol and Reza have created something truly special at R&K Jewelers. I highly recommend them to anyone looking for beautiful jewelry and an unforgettable customer experience.

A plus! Reza is top of the line. Honest and friendly. Seen him at this location for at least 10-12…read moreyears. Clean and professional establishment. In RK and Co goes above and beyond.

I had an incrediblly fun experience designing my wife's surprise Vacation ring with Nedrick and his…read morestaff. They were very attentive and had some great ideas as to how best make a beautiful yet functional design

Wow what can I say. My hands had swollen and I was panicking to get my rings off. We came at 8:02…read morewhen they close at 8. And they spent their off hours cutting off 2 rings for me. The relief I felt was worth a million bucks. I will do all of my business here from now on. I have family heirlooms I can't wait to bring, as well as get my new rings set by them :) Can't endorse or thank them enough.