I had a very disappointing experience at Simon D Jewelers. I left the store crying. I visited right when they opened to have a gold ring weighed and the stones tested to see if they were real. As a young woman in her early 20s, this was my first time ever visiting a jewelry store. I simply wanted basic information and guidance to understand its value. A close friend had recommended this store and spoke highly of their service, so I went in with high expectations. When I asked about weighing and testing the ring, Simon (the owner) initially implied he couldn't help. After I mentioned a friend had recommended them, I was questioned about who my friend was and where I got the ring, which immediately felt uncomfortable. When the owner looked at the ring, he repeatedly asked, "What do you want to do with it? Are you trying to sell it?" I explained honestly that I didn't know yet -- I just wanted to understand its value first. He responded very sternly, "We buy gold here." I apologized and said I didn't realize that was one of their services. Instead of explaining, the tone quickly became impatient and hostile. The owners voice was hot-tempered, which made me feel talked down to and embarrassed. The interaction was so uncomfortable that I became visibly emotional and ended up CRYING in the store -- something that should never happen during a simple customer service visit. He continued pressing me about if I had the intention of selling. His wife then told me they didn't want to give out "free information" unless I intended to sell to them. To be fair, his wife did speak to me more kindly and calmly, but reinforced that Simon is very busy and really only wants to help if you're looking to sell. I understand I was not a priority since I'd never done business with them before, but basic courtesy shouldn't depend on whether someone is making an immediate sale. Weighing gold and testing stones are quick, standard services that most jewelers provide. I came in respectfully asking for help and could have been a future customer, but instead felt unwelcome and judged. To make matters worse, they quoted me a price which I later learned was far below its actual value. Overall, I would not recommend this business. Big spenders get smiles -- everyone else gets attitude. read more

I came in to get my ring repaired because I caught it on some metal and bent it out of shape. They repaired it in 5 mins for a VERY reasonable price. Thank you!!! read more

Simon D Jewelers - Wedding band set - Jewelry Near Me - Suwanee, Georgia

I went there for a wedding bang but apparently that did not inspired the person who helped me. It seems as I was boring him and he would rather be selling an expensive engagement ring instead. read more

Terrible experience. The owner seemed shifty. Charged is $48 for 2 watch batteries. Said they would be ready in Couple of days. When we went to pickup they still weren't ready. He had them for 2 weeks. read more

I've just left this establishment, absolutely stunned. I walked in, with a watch that needed to be resized, and a bracelet (which I purchased from them) to be repaired. I met with I believe to be the owner. I asked if he could repair the bracelet, and then asked about resizing the watch- did it need to be resized internally in the band or a link removed. The owner proceeded to blast me for being rude, which I absolutely was not, for asking these questions of him. I was absolutely expecting to be charged for his time, and materials, no freebies. He said I was rude by not walking in and asking him for a price? I told him I was there, as a repeat customer of small business asking for the advice of a small business owner, never expecting to do anything but pay for his services. I gathered my belongings, and told him as I walked out: Good luck, business is obviously down, but I'll take my business where it is appreciated. So good luck Mr. Jerk, your $2 million building housed with much more in inventory will be closing soon enough. My personal advice, don't go near this place, the owner is an A-hole. read more

I went to Simon Jewelers to get links taken out of my watch and they did a phenomenal job! Simon was super helpful and really cares about his customers! Highly recommend! read more

I've lived near Simon D for years, and for some reason, I never went in the store. This Christmas, I was looking for a very special bracelet and went to many stores, and when I went into Simon D, they were more than helpful. I took time to explain my options and i ordered the perfect bracelet. Will be back over and over read more

Just had my favorite costume jewelry ring replicated using platinum and real diamonds. Simon is truly an artist! I couldn't be happier with the results! Gorgeous jewelry and he is a pleasure to work with! read more

I visited for the first time today and had an amazing experience! Not only is the store absolutely gorgeous, but the staff is so helpful and knowledgeable. I highly recommend them! read more

Simon was super helpful in assisting me find the perfect necklace for my wife and one for my daughter on Valentine's Day. Will be back here for my jewelry needs, whether it be purchasing, cleaning, or even upgrading my wife's ring. read more

We would give a zero if possible. No cars in lot and no customers but the man behind the counter was extremely disinterested and very rude & condescending to us. We had gone in to ask about resizing a ring. When I asked if he could do it while we waited (daughter in town for two days) he became VERY defensive and said that "since we don't trust him, he would not do business with us ". Strange reaction from an innocent request .... Needless to say we are more than happy to take our business elsewhere. read more

They have an amazing new show room! The customer service is also outstanding! I will continue to bring my jewelry here and purchase

What a great experience. Stopped in to look for Christmas gifts for our nieces. Found the just right items because of the excellent customer service! If your looking for a place that treats you with respect no matter how much you are going to spend, this is the place. read more

I've been working with Simon and Dani for the last 5 years and they have been incredible! I have bought/sold watches from them. I have had them repair my gold necklace. I recently bought my fiancé her engagement ring and our wedding bands from them! They are extremely knowledgeable and kind. It's like working with family. I HIGHLY recommend working with these two. They are the best in the business. read more

They were extremely helpful from the moment we stepped in the door. We went in to look at an engagement ring I found online and it was more than perfect! They helped us figure out a price for our budget and even picked out a wedding band to match. We left that day with both rings and peace of mind knowing they were good people and amazing to work with! We had to take the rings back in later to be resized and everything turned out perfect. Highly recommend making them your jeweler of choice. Super friendly and willing to go above and beyond for their customers. read more

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Simon D is a high-end jeweler and jewelry designer. We don't purchase jewelry often but his merchandise is amazingly beautiful and unique. He has produced a couple of pieces from a relatives' old pieces that I love wearing. He also is honest and has a kind manner. read more

Simon offered great service and even had same day pick up. Will def be back for future jewelry repairs

We came back to get our wedding bands with Dani & Simon. We got my engagement ring around a year ago. And I absolutely love my ring it was everything I wanted and more. And now that it was time to get our wedding bands we knew we would come come back and get our bands with them. We always have such a great experience. Can't wait to be back to get a neckless I want from them in the near future. Thanks again Simon & Dani. read more

Simon D Jewelers - Wedding ring - Jewelry Near Me - Suwanee, Georgia

Simon D. Jewelers is a MUST SEE. They have a beautiful brand new building, amazing interior that big chains would be jealous of, and an amazing selection of Jewelry. The staff is super caring and friendly and are great in guiding you to the right selection for your significant other. Thank you Simon D. for making moments extra special. read more

My daughter was baptized this past weekend so we wanted to give her a beautiful cross necklace. They were super helpful, kind, and most of all, genuinely excited for our family! They wanted us to have the perfect statement piece! I'm on the market for a new Mother's ring and won't go anywhere else now that I found Simons!!! read more

I wanted an upgrade to my wedding ring and I was able to find a beautiful 3 carat white diamond and band for my 30yr wedding anniversary. Simon and Danielle provided excellent customer service. The store is beautiful and I will revisit again for any and all jewelry needs in the future. read more

I had some repairs done to my wife's wedding and engagement rings. Simon made the rings look like new, and my wife loves them. He was also able to do the job that day, and charged exactly what was quoted on the phone. I was also surprised by how beautiful his show room is, and I will be taking my wife to see it in the near future. read more

Simon and Dani have been incredible. 11 years ago they sold us a necklace with matching earrings for our 25th wedding anniversary in their old location. Their service and at home atmosphere they provided was so memorable that over the years we would comment on it. We watched as their new showroom was being built and stopped in. Its as if 11 years had not gone by and we had been in last week. We purchased some beautiful hoop diamond earrings that I wear every day. I recently brought in a tennis bracelet that I had for years and Simon and Dani helped me design two bangles using the diamonds from my tennis bracelet. They are beautiful, I kept one and gave the other one to my daughter. I highly recommend Simon D. Their showroom is gorgeous, but more important they are!! read more

Great job and fast service... resized and fixed my grandmothers ring and restored its beauty- couldn't be happier!

What a great jeweler! My wedding band broke and i was scared to drop it off to get it fixed. They had it done for me in 2 days. It's all fixed and shines so pretty. As I was picking my ring up, I decided to ask if they could replace a stone in another ring of mine. Again, fabulous service, affordable prices and Simon and his beautiful wife were amazing! The store is perfectly set up...they are building a new location and I bet it's just as fabulous. read more

What a joy it was to get an amazing ring for my fiancée. They worked with me and helped me to custom design a ring (from scratch!) for her. I said "I want diamonds here" and they built it. I said "make it with this pattern" and they did exactly that. Everything was perfect - and I got the ring within three weeks of purchase (and for cheaper than the other guys)! My fiancée gets glowing compliments on the ring regularly. And she knows for the rest of her life that I made that ring for her. Thank you, Simon D! read more

We were looking for someone to create an original piece to celebrate our 25th wedding anniversary. After several unsuccessful attempts with other recommended jewelers, I was lucky to find Simon. Simon was genuine in his excitement in helping to create exactly what I wanted. His craftmanship and attention to detail is amazing. read more

I would not purchase from them anymore!! They told my husband a return would be "no problem" and that is also in bold on their receipt "returns within 5 days, no exceptions" so I went in within the allowed time expecting a full refund. Of course, they changed their return rules and added that anything "discounted"can only be exchanged. Convenient for them as nobody pays the full tag price. Bad business, not honest. Mediocre quality items. Won't be returning or recommending, in fact the opposite. Be prepared for all sales being final, no matter what they tell you!!!! I hope this helps others. read more