1. Elite Exteriors

0

New Berlin, WI

Elite Exteriors

4.7 (29 reviews)
Open • 8:00 am - 5:00 pm

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Response time

1 day

Response rate

100%

Services - Elite Exteriors

Attic inspection

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Ask the Community - Elite Exteriors

Do you offer free estimates?

Yes, we provide free estimates for full roofing, siding, window, and deck jobs.

Don’t See Your Question? Ask Away!

Review Highlights - Elite Exteriors

“Scott Watery was highly informative and knowledgeable in explaining what products and services they offered.”

Mentioned in 8 reviews

Read more highlights

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Infinity Exteriors

Infinity Exteriors

(45 reviews)

AVOID INFINITY EXTERIORS AT ALL COSTS…read more They did not fulfill multiple aspects of the contract, our roof has been leaking all week just shortly after installation, and the company has failed to acknowledge or remedy this. They also chipped paint all over the exterior of the house and damaged our brand new windows. In addition, they reused extremely rusted materials despite the contract specifying they would be replaced. When told of these, the quality manager came out -- he papered over some issues, said he would get back to me on others (and didn't), and told me the area with ripped metal where water was getting in was "fine" (that night, we had even more water coming in). Our package also included a "50 point inspection" afterwards to ensure everything was installed properly. Not only did this not happen, but when the Quality Manager came out in response to my complaints he admitted multiple things were missed on initial installation. These were only caught by me having to go up on my roof and check, instead of the 50 point inspection. I am more than happy to update this review should the company decide to fulfill the contract and fix the failing roof. For now, I am forced to spend my time and energy calling, consulting lawyers, and contacting NARI.

My family noticed that a group of shingles on the attached garage facing the front porch raised up…read morecoming out of the previous winter of 2025. Again this shows the quality of installation or the lack of isn't a standard this company advertises. The consumer needs to feel that a roof is installed correctly and will get at least 20 years. Again, be aware before a purchase.

Guardian Home Improvements

Guardian Home Improvements

(27 reviews)

We had a mixed experience with our project. In the beginning, everything went so smoothly, and Josh…read morewas fantastic at keeping us updated every step of the way. However, toward the end of the project, we hit a major communication hiccup regarding our sunburst gable accent. After multiple unanswered calls and unreturned texts--even though they were marked as read--we were essentially ghosted right before our deadline, forcing us to coordinate with other team members just to get confirmation. While we appreciated the initial great service, the lack of follow-through and communication at the finish line was very frustratingcoordinate with other team members(John, Caroline) just to get confirmation. While we appreciated the initial great service, the lack of follow-through and communication at the finish line was very frustrating. Thanks again to Tommy and Drew for putting up the sunburst.

I needed a very small siding repair. I was NOT interested in a two step process with an estimate…read morefrom a salseperson followed by a visit from the actual workers. I made that very clear to the scheduler. The scheduler confirmed that that could be done. I subsequently received an email confirming the appointment. I replied, repeating my insistence that I simply wanted the repair made in a single visit without a separate visit from an estimator. Sure enough, an estimator arrived 20 minutes late without any equipment. He was downright rude when I complained, saying "no one does business that way." I told him that Guardian was put on notice at least twice that I was not interested in a two step process. I would not have bothered taking time off from work had they simply told me they required a two step process. At my request, the manager called me, and I explained the situation. She was pleasant on the phone and said that she would she she could find someone in the organization to address the issue. I forwarded the earlier email for her records. She promptly acknowledged receipt. That was all two weeks ago. I never heard from her again. She did not respond to three follow-up emails of increasing urgency. The repair still have not been made, and I am back to square one. I DID receive a robotext asking me to rate my experience. (eyeroll). Stay away from these people. They are arrogant and beyond worthless unless you have a major project, and even then you have to worry about how they respond to a problem. Dear Guardian: am sorry I am not worth your precious time. It will not happen again.

Mad City Windows & Baths of Milwaukee

Mad City Windows & Baths of Milwaukee

(63 reviews)

So, my window instillation was not the best as there was air coming in from around the side of the…read morewindows. The windows themselves are excellent, top quality, very solid. If that was the end of the story I would just give a 3 star review. However, the reason I taking the time to write this review is because of the incredible customer service this company provides. They really will go to the ends of the earth to make you happy. Anyone who wrote a bad review I can only assume never followed up with submitted an issue to customer services. They came out twice the first time they took out the trim of the window and added more insulation. Still the air was coming through the sides. So, on the second visit their service guy took out all the trim around two enormous windows, then proceeded to add by hand insulation stuffed to the brim not the cheap spray stuff. Reinstalled all the trim without any damage spend over 3 hours making sure no air was coming through. It was beyond my expectations and probably beyond the scope of their responsibility to fix the windows. I am extremely happy with how things turned out, so just want to share what a great job they did.

Just over 6 months ago we got brand new counter tops installed in our kitchen. We have 25ft of…read morecountertop space so you can just imagine how expensive these were. A few weeks ago i noticed that part of the countertop design was lifting off of the wood itself. Called their service team to get help, they said they would call back yet never did. Went on to the website, submitted a service claim, got an email that i would hear back in 24 - 48 hours.... it has been 5 days. To promise a lifetime transferrable warranty yet refuse to respond to service needs is just beyond me. I will NOT recommend Mad City moving forward.

Elite Exteriors - roofing - Updated October 2026

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