AVOID INFINITY EXTERIORS AT ALL COSTS…read more They did not fulfill multiple aspects of the contract, our roof has been leaking all week just shortly after installation, and the company has failed to acknowledge or remedy this. They also chipped paint all over the exterior of the house and damaged our brand new windows. In addition, they reused extremely rusted materials despite the contract specifying they would be replaced. When told of these, the quality manager came out -- he papered over some issues, said he would get back to me on others (and didn't), and told me the area with ripped metal where water was getting in was "fine" (that night, we had even more water coming in). Our package also included a "50 point inspection" afterwards to ensure everything was installed properly. Not only did this not happen, but when the Quality Manager came out in response to my complaints he admitted multiple things were missed on initial installation. These were only caught by me having to go up on my roof and check, instead of the 50 point inspection. I am more than happy to update this review should the company decide to fulfill the contract and fix the failing roof. For now, I am forced to spend my time and energy calling, consulting lawyers, and contacting NARI.

Would not use again. Did not deliver promised results without a phone calls and watching every…read moredetail or short cuts would have been taken. Also, poor follow up service.

Latrice was kind, patient, and knowledgeable. She answered all of my questions. The products look…read moregreat and very comparable to other high end brands.

Once again, window seal leaks. He's not honoring the…read morewarranty. Awful customers service. So this time N A R I will get involved. I'm not going to rest until he gets the franchise removed. They or he provides garbage service and concern for customers.

I needed a very small siding repair. I was NOT interested in a two step process with an estimate…read morefrom a salseperson followed by a visit from the actual workers. I made that very clear to the scheduler. The scheduler confirmed that that could be done. I subsequently received an email confirming the appointment. I replied, repeating my insistence that I simply wanted the repair made in a single visit without a separate visit from an estimator. Sure enough, an estimator arrived 20 minutes late without any equipment. He was downright rude when I complained, saying "no one does business that way." I told him that Guardian was put on notice at least twice that I was not interested in a two step process. I would not have bothered taking time off from work had they simply told me they required a two step process. At my request, the manager called me, and I explained the situation. She was pleasant on the phone and said that she would she she could find someone in the organization to address the issue. I forwarded the earlier email for her records. She promptly acknowledged receipt. That was all two weeks ago. I never heard from her again. She did not respond to three follow-up emails of increasing urgency. The repair still have not been made, and I am back to square one. I DID receive a robotext asking me to rate my experience. (eyeroll). Stay away from these people. They are arrogant and beyond worthless unless you have a major project, and even then you have to worry about how they respond to a problem. Dear Guardian: am sorry I am not worth your precious time. It will not happen again.

Have had a LOT of communication with Guardian over the past few years. They did a sealant on our…read moreroof, but due to the age of the roof that plan did not hold up - they did explain to us that we really should have a new roof, which we agreed with and they subsequently gave us a credit off of the original quote. Workers were very diligent and hard-working. The project managers had to deal with extra problems that were uncovered when the old roof was taken off - many layers and uneven spots, for which we did pay extra. Our problem is with the follow up. While our manager/site boss - not exactly sure what his title is -was communicative during the process and did come back to follow up with some debris that was left in the gutter, etc. we told him that our large front bush got damaged. He assured us that they have a company that they work with, and that he would have them get in touch with us. That was three months ago, and I have sent him five texts, none of which were answered. While the roof itself seems fine, the lack of follow-up communication does not bode well for potential future problems.

We were purchasing a home with a 23 year old roof. We needed quick estimates so we would know…read moreexactly what we were getting into with this purchase. Elite Exteriors was able to get Zack out to check out this roof next day. The inspection and estimate of the roof on our pending home purchase performed by Zack and Elite Exteriors quickly became our #1 pick (we had 3). Zack was the only one who actually got up on the roof, took pictures and thoroughly explained how Elite Exteriors would tackle the job. The other 2 estimators didn't even get on the roof before they gave us a price. Zack presented us with... hands down..... THE BEST description of work to be performed, price and promise of exceptional service. He lived up to all of the above! We are so happy we chose Elite Exteriors and can't say enough good things about Zack.... he was a pleasure to work with!!! The roof was done in one day and the guys did an exceptional job of cleaning up before they left. The next day I looked out my window and saw Zack walking around my yard picking up smaller pieces of packaging/trash that had been missed. I would hire Zack and this company again in a heartbeat!!!

I can assure you that these photos were taken about 10 minutes before this review was written. No…read moreone ever refused to meet with you. That's probably your way of deflecting the fact that you know this is the condition of the deck as it sits here today. Not one of these photos was taken during construction or more than 48 hours ago.

We love our new roof!! It looks great! The entire crew was…read morevery kind and respectful of us as well as of the items that were in the garden beds that were in their way. They did such a great job!! Plus their clean up was magnificent! You cannot even tell there was a crew here. Everything is spotless!! Please pass on our praise and give those gentleman all a raise!!

They don't even deserve one star because I never saw them. Salesman never showed when my wife and…read moreI took time out of our busy schedules to get an estimate. Apparently his time was more important that ours...news flash, EVERYONE IS BUSY! I was willing to hand them the job, they must not need my business. Never again, very disrespectful and inconsiderate.

These guys were great. Reasonably priced, knowledgeable and responsive. Sadly this combination is…read morereally hard to find these days. Thank you to Quality Glass!

Solid work and quick turnaround from when I first reached out to when the job was finished. Would…read morerecommend.

Do not buy from these people. The worst service ever. Had to preorder the windows 3 months in a…read moreadvance. The installer came out the end of November and only did half of the windows, came back in December to finish the replacements. During the install we brought it to the installer that all the windows had scratches, that he noted. We experienced wind noise and air leaks. A outside inspector came out to inspect there install. He found caulking missing, scratches on the windows, hardware missing. Parts were ordered and they were to be in last month April. We are still waiting now it's May.

Terrible. I will never use this company again. Windows came "months later than the stated 7-10…read moreweeks. After watching a Lowes Replacement Window Install on Utube I realized that no flashing tape was used. I was told by installer that they never used any flashing tape. So he has been there 8 years and not one window was installed correctly. Also, they were to install windows on a certain date, two days that I took off work for, but left because of one window that was ordered and had the wrong measurement. Really? WTF? "Extremely disappointed with everything! Never!Never!Never again!