I Clarence P. called EP&S in the late afternoon because 2 of our toilets, showers, and clean out…read morecover had water back flowing outward. I plunged both toilets and water did not go down instead overflowed into areas mentioned herein. A technician named Chase came to our residence and diagnosed the issue we were experiencing. Chase then explained what the problem was and that he could use a snake (rooter equipment) to unclog any debris with the sewer pipe and use a camera to inspect within the the sewer pipe which is approximately 100 foot in length then provide me and my wife Kathleen the cost that was very reasonable and within the average scope for the type of work in order to restore the functioning of the toilets, etc. We agreed for Chase to do the work and Chase did an absolutely awesome job from start to finish and showed us on the camera monitor the interior of the sewer pipe which actually looked cleaned, sturdy heavy duty gage abs piping but then notice a crack pipe caused by tree root over growth on our property close to the city & county connection. That was causing the water to flow backwards because the tree root caused the pipe to be offset and uneven. If anyone needs emergency plumbing repairs after a usual normal workday hours, give EP & S a call. They are reliable, honest, and perform awesome work. We were happy to have contacted EP & S.

I hired for a plumbing issue, and the experience was extremely disappointing. The technician…read morearrived late without any communication and seemed rushed during the inspection. After paying a high service fee, the original problem was still not fixed, and I later discovered another leak under the sink. Customer service was unhelpful when I called back and kept transferring me between representatives. Overall, the service felt unprofessional, overpriced, and poorly handled. I would not recommend this company to others needing reliable plumbing work.

I had a clogged kitchen drain. Ty came out and fixed it in about an hour…read more I had problems with communicating with this company. I would respond on the YELP site. When I did not get a response, I went to my email and there was a response. Asked to be called and that brought an immediate response. Paid more than I expected, but the problem was resolve. Ty was personable and professional. I had confidence in what he was doing. He did a good job of cleaning up.

I called requesting a quote just to remove the solar panels for the water heater that came with my…read morehome as I have to replace the entire roof because of damage from the Kona Low. They needed to send someone out here to see it. I found this strange. I seriously just wanted the quote as their phone number was on my water heater so they would know best what to do. I knew already that this may just be a grab for money since I want the quote and I'll just take the fee. Turns out taking off and putting back on the solar panel is a big cost. What I thought would be about 1k was over 4k. A quarter of the price of my roof project. That's not the expense I thought it would be and I did this to be fair since the roofer has an upsell to remove it and place it back on. Needless to say, I'm going with the roofer's price.

Price to high but I needed to have a replacement water heater asap. Other repair services couldn't…read morerespond soon enough. Five to seven days!

We had a leaky shower spout so we called Steve's Plumbing to get it repaired. Koa was our…read moretechnician and within seconds he was able to troubleshoot the issue. He was very professional and explained any question we had about the problem and the solution. Mahalo nui Koa and Steves Plumbing!

Saturday morning, after 14 yrs my water heater finally tapped out and started leaking through the…read morebottom insulation and panels. Thankfully, we caught it in time!! No water or mold damage to my unit or the connecting unit.. whew...!! I messaged a few companies via yelp and some were very slow to respond (days later), but Allen's Plumbing were surprisingly instantaneous. I'm sure it was a bot at first, messaging me for heater info, but once info was submitted, Kane (Allen's rep) contacted me and started appointment process. By Sunday I was locked in for a job assessment appointment. Though there was some unplanned, uncontrollable challenges the day of assessment appointment, Kaohu (Allen's scheduler), was able to request necessary information / photo's to keep the work process moving forward. Thankfully this made things so much easier and faster. By the end of the phone call I was booked for heater replacement. Following day I received another call from financing as I chose to finance the repair instead of out of pocket.. (yes they have financing options).. they let me know that I was approved for financing and that they would furnish me with a quote. Later that day I received the quote for 3 repair options: 1) replace in kind, 2) replace entire system: heater, solar panel, circ pump, piping and valves, or 3) downsize and upgrade to hybrid system. The quote was very transparent! Cost to replace, discovery work, tax credits and even cost of equipment and valve replacements that was not included in option 1 package. I took a gamble and chose option 1 - 'replace in kind' hoping my existing equipment and valves were still good and functional. Thursday came and the technician's showed up.. I call em the 3-J's: Jonah, Jesse, and Jaren (haha). They got their tools and equipment situated and got right to work. Pulled out the old heater and installed new heater. Relocated existing pipes and circ pump to now sit on top of heater, freeing up some space in my already small/ storage less townhouse.. The team was very polite and kind, worked well with each other and very respectful with noise.. I almost forgot they were out there working lol. Anyhow, the boys got it done, left the place cleaner then I gave it to them and walked me through the install and changes before they left. Really appreciated the work they did and how professional they were. Side note: option 1) replace in kind. This option did not include circ pump, mixing valve and or controller. If my equipment didn't function correctly it would have been additional cost to me. So big gamble on my part. I'm highlighting this because the guys made every effort to inspect existing equipment and since found in good condition, did not replace it 'just to make the sale'. So I felt effort and honesty should be highlighted in this review. I really REALLY appreciate that about this company and work crew. They weren't out to take my make money. Overall.. great job to the 3-J's and admin team! I highly recommend Allen's for your next job. Mahalo for making this experience a less painful and enjoyable one. A hui hou -Happy Customer

We have used Allen's Plumbing multiple times to repair both residential and commercial leaks. They…read morehave consistently been responsive and professional over the years, albeit a little pricey, which is warranted because of their responsiveness. Today, however, was a different story. Today, Saturday at 1:00 pm, a second floor office tenant called and said a water supply pipe in the shared Women's bathroom was leaking and there was a lot of standing water on the bathroom floor. She said she shut off the supply valve but water continued to leak. I immediately called Allen's Plumbing because of their past responsiveness and repair excellence. However, their answering service took several minutes to record the service request. When giving her the address, I must have had to say and spell "Waialae" five times before she got it correct. She told me Allen's would call back in 20 minutes. They actually took 39 minutes to call back. The kicker was that after I had explained in detail to the answering service that a pipe was leaking and we needed service immediately to repair since the shutoff valve was not turning off the water, and water was all over the floor in the second floor restroom and leaking into the first floor bakery, the Allen's Plumbing nitwit who returned my call asked if I needed immediate service or could wait until a future time for their service. When I reiterated to the nitwit that the pipe was leaking and this couldn't wait for future service, he said we don't have anyone to do the repair today. I am thinking, then why the F ask if I need service immediately? So bottom line, don't call Allen's Plumbing for repair service on the weekend, or if you do, find out first if they can do a repair immediately.

I had a problem with a lot of water leaking from under the toilet. Albert showed up within the…read moretime frame that I was told. He was absolutely wonderful from the moment he got here. He even put on shoe coverings before entering my home. He listened to me explain what had been happening and went straight to work. Albert found the problem and proceeded to work his magic. I watched from the bathroom doorway, and he explained his procedures. He had to snake the drain too. But he showed me why and did not proceed until he had quoted me the cost and got my ok. No surprises with this man. He had the drain snaked, wax ring replaced, and the bolts for the toilet replaced and tight. The toilet no longer feels like you're on a carnival ride. He made sure to check everything to make sure the job was done. He was efficient, quick, and cleaned up after himself. He didn't wear a cape but he was a super hero and saved my day. Of course I have to give big props to Keiko. She is outstanding at her job and such a joy to talk to. She's so friendly and cheery. Not like so many other people who answer their business phone with such grumpiness...as if you woke them up from a nap. Her efficiency and professionalism was appreciated. Thank you Albert and Keiko!!! You will be our go-to when we need a plumber.

Great customer care and support! I was very happy with the quality of service and how quickly the…read moreissue was resolved. Albert was great! I appreciate his honesty and friendly service.

Brenton fixed the plumbing today He did an excellent job…read more On time Diligent worker Speedy service

These guys are the best! They re-installed my Halo 5 water filter (amazing btw) and unclogged my…read morekitchen sink. They were kind, respectful, quick and efficient. Great price and turnaround time. Gabe was so knowledgeable and Cole was awesome. Mahalo!

They were there next day and got the job done. Friendly and respectful. I hopefully never need a…read moreplumber again but if I do it will be them!

I called for a backed up toilet. The lady who answered was friendly and accommodating and let me…read moreknow ahead of time that if it was after hours a different (emergency) rate would be charged. She gave me the option to wait until the next day for a cheaper rate. She also gave me an out in case I was able to fix it myself (just text her that evening and she'll cancel the appt at no charge). For the appointment, she gave me a window of 10 am - 12 pm arrival time the following day. They arrived around 9:45 am! Very grateful! The two technicians were very friendly and took care of it without any issues. Reasonable price and great service. Will definitely be using them again!

This company is so far the BEST service I've had since I moved to Hawaii…read more Professional Affordable Quick N most of all Honest. Something not easy to find. Highly highly recommend them! They even came within an hour of calling them n worked till night on a holiday. Didn't even charge extra! Michelle Retired Air Force

A big MAHALO to owners Chelsie & Shayne for helping me with my dad's water problem. They are the…read moreonly ones who will come and do a FREE estimate. I was so happy that I asked them to handle my kitchen disposal just now. No backed up drain problem as I thought, just new disposal unit that I was meaning to get to one of these days. It was a sign from God for me to tackle both problems this week. A special shout out to Bronson for fast & friendly service. This company knows how to treat their customers and especially our kupuna with aloha!

When your water heater is leaking and you have no hot water what do you do? Well I'll tell you what…read moreI did, I called Air-O-Smith, and boy am I glad I did! This is a family owned and operated business in Mililani that specialize in water heaters. They are fast, friendly and efficient and even haul away your old heater at no extra cost, what more can you ask for!? I called Friday morning around 8:30am and they were at my place around 12:30pm. Come to find out my water heater was less than 6 years old. They offered to stop working at no charge if I wanted to reach out to the previous installer since I should be under warranty. I declined because my experience with the previous company wasn't the best and they were already there. Martin offered a $100 discount because he felt bad that we were having to get a new water heater so soon. I was very grateful for his kindness and it made me even happier that I was able to support this small family run local business. The job was done in about an hour and Martin even helped me register my water heater online. He told me I had a 6 year warranty on the heater and 2 year warranty on labor. I will definitely reach out to Air-O-Smith again with any future water heater needs and have already referred one of my neighbors. If you have a need for a new water heater or your current heater needs repair please use this company, they are wonderful people and great at what they do!

I've used them once before after researching reviews, they were great & fixed the water heater…read moreissue we were having. Fast forward several months, I called Louise on 5/8 to schedule an appointment because our water heater was leaking on the roof. She said they wouldn't be able to schedule anything til the following week, but she'd call me back Monday. Never got a call all day, so I called Tuesday 5/12 to follow up. As I refreshed her memory about my inquiry, she found her notes & said she hadn't talked to Martin about it yet. She said she'd talk to him later that day & call me back. Well, it's now 5/18, and I still have not received a call back from them. I guess they're too busy to deal with my leak. If that's the case, I would've called other companies to come out. I will NOT be using them again, nor will I refer anyone to them. Louise should have a better system for her note taking / follow ups.

I had an excellent experience with APV Construction Corporation when upgrading my central AC…read moresystem. My old unit from 1999 had been out of commission for years, and when I started shopping around for a replacement, it felt like most companies either weren't interested in doing a central AC reinstall or were quick to push me toward a split system. While splits are cheaper, I didn't want new condensers blocking my walkway, and I preferred reusing my existing ductwork and electrical setup. APV was the standout. They gave me a straightforward and reasonable quote for restoring the central AC--only slightly more than the split-system options I was being offered, especially considering how expensive other companies have become. They also partner with Hawaii Energy, which helped me get an additional discount. That made the decision easy. From the moment Jordan provided the quote, the entire process moved fast. Lyrissa handled the scheduling and had the installation booked within a couple of weeks. In total, everything was completed in right around two weeks from quote to installation, which was impressive. Mark, Trenton, and Juel arrived right before Thanksgiving to do the install. They were prompt, professional, and efficient. My home is wonderfully cool again, and we enjoyed a very comfortable Thanksgiving because of them. I'm genuinely pleased with the entire experience and highly recommend APV to anyone looking to restore or upgrade their AC system.

Just in time for this summer heat…read more Last year my split system AC started to leak on the inside of our house, and finally after 27 years she no longer worked I researched best brands, models and companies before reaching out to APB construction. Out of all the yelp and google reviews this one stood out to me. I inquired to get a quote and received a call same day to go over pricing. The call was the perfect balance of inquiry, salesman ship but most importantly true aloha spirit. I got other quotes all similar in pricing but didn't have the same experience I did with my initial quote call. Because of the customer experience I chose this company. I reached out to inquire about scheduling an install and the hard part was done for me, this company truly made the whole process seem less. They removed my old system and quickly installed my new one all in the same day. We had gone without the AC for a few months and it was so nice to finally be cooling off the house. I will definitely be recommending this company to both family and friends when they inquire on what company helped my house get back to its igloo status in this summer heat.