We needed a quick repair on my sons daily ride. Ash told us to bring it right in and 24 hours the…read morecar was back on the road. No attempt to upsell. No delays.. Just prompt & knowledgeable service done efficiently at a fair price. Highly recommend.

I just had exceptional service on my Accord due to electrical system problems along with an oil…read moreleak. Ash and the team got me rolling a day later after estimating that it might take a few days.

I feel like I got robbed out of my money. They repaired everything but the actual problem. Had my…read morecar for almost two months before getting started claiming to be waiting on parts that I didn't even need. The customer service was trash. I always had to contact them to find out any updates. I would go back to this place. 0/10

They replaced the wheel hub bearing on my car for $840 only to have the bolt holding the cv axle to…read morecome out. Called them and they said they would make it right. They didn't and now I had to pay $271 out of my pocket to re install the axel because of their incompetence.

We had a car with 148k miles but the engine failed. Five star confirmed the engine had seized and…read morepresented us with some great options. Our family member elected to sell it as is. Five Star refused to charge us with for their trouble shooting as the cost of replacing the engine was significant and they did not want to burden us with additional costs. These guys are "legit"! They took great care of us and didn't burden us with costs that did not solve anything! I recommend them as best in the business!

Did an amazing job! Took my vehicle in & out, and taken care of perfectly. Tremendous service and…read morerepaired the damage on vehicle quickly. Extremely professional and excellent quality service.

Provide excellent service for maintenance and repairs. Professional team you can trust. Best prices!read more

I came in for an oil change, tire rotate, and for the air pressure in my tires. Amazing service…read more Everyone was nice and they finished it faster than other places. I will be coming back! Watch out for me.

Great service. Their service guys do great quality work. I've had a number of items they've fixed…read morefor me on my 2004 Sienna. 1) They've replace an air conditioner fan actuator for me that was making a terrible noise. 2) Diagnosed and replace a failed headlight ballast. 3) Replaced my worn out/deteriorated emergency brake pads and replaced my emergency brake cables 4) Fixed an antennae connection to a rear window that I had to have replaced while living in Indiana but the window shop didn't properly hook back up my antenna. Planning to use them for my next alignment because they just got a new fancy alignment machine I've learned. Really helpful auto repair shop that I discovered through my neighbor. I highly recommend them!

Taking the time to go get your car inspected while working a mon-fri job is just another hassle no…read moreone wants to deal with. I called ahead of time just to make sure they had availability before I show up and they tell me it'll be light years till they can get to my car. I was surprised to hear the other voice on the line say "yeah we can get you done, just bring your car on over". With that news I happily jumped out of bed to get ready. I show up, there is no where to park and there is a lot of cars in the parking lot...I get discouraged again. So, I prepare myself. Low and behold! My car was done in 30 min ( probably less than that) and I started getting so excited! Thank you for making it to painless and swift! They definitely will have me as a repeat customer and it only cost $25.50. if you need a state inspection done...look no further...come here!

no one likes or looks forward to extensive car repairs. but I will say if it HAS to be fixed, these…read moreguys can get it done. an extremely professional team with full transparency in every step. the level of service they provide is far superior to anyone in the area. they work with your budget and get you the best value repairs that also help maintain the longevity of your vehicle. cannot express with words how grateful I am for the team at this shop. I would recommend to anyone, whether it's a routine oil change, or a full engine swap, this is the place to get it done. I will be back.

THESE GUYS ARE TOP NOTCH! They are thorough, reasonably priced, honest & efficient. Rides to & from…read morewere so very helpful! Definitely recommend highly & will utilize for future needs! Exceptional business!

I went in to have a broken tail light replaced. Kevin greeted me with a smile. He immediately…read morejumped in my car and backed it into the repair shop. He quickly replaced the tail light. I was there less than 30 minutes. It's a small shop and you might miss it if you aren't looking, but I highly recommend it if you want friendly and quick service.

Had an issue a few months ago, thank you to J&I! My alternator was completely dead- first auto…read moreproblem I've had and so I was freaking out! When I spoke with J&I Auto Repairs, I received a quote and an estimate of how long the service/repair would take. When I went to pick up my car, they were able to explain the work they did in a way that was easy for me to understand, even with my lack of auto knowledge! I truly appreciate everyone who helped me out, definitely a business worth supporting.

The owners are amazing! Great work! I'm not sure why they have bad reviews at all. We are glad to…read morehave a great place in the neighborhood for auto repair and body work!

Reliable, trustworthy, reasonable prices. It's nice to have this auto shop in the neighborhood.read more

Stopped here to get a state inspection completed. We rolled down the window to request this, and…read morethe technician told us we were fine to stay in the car. It looked like he checked the tire pressures and then disappeared. We waited in the car for about 30 mins before we were able to catch someone else to ask what was going on. He looked at us confused and said we needed to go inside to get this service. ???? Then once we went inside, he said it would take about 15-30 mins to get the service completed. We waited another 45 mins. Wasted so much time and was disappointed by such poor communication. I would not come back here again.

I chose to take my car to Firestone Complete Auto Care off of El Dorado and Gulf Freeway in…read moreWebster, Texas for a lifetime alignment. I asked the staff (Zach) to take good care of my car. I come back to pick my car up and there is a gash in the leather on the interior of my driver's side door. I told them about it and they said "oh, we didn't do that." and the manager (Marcos) flatly refused to take accountability for the damage they caused to my vehicle. They simply said "I don't know how we would have done that." I called the customer service number and escalated the issue to an area manager (George apparently) and was assured I would be contacted in 2-3 business days. That was a week ago, and I've received no such communication. I've heard lots of bad things about Firestone in the past, and this lines up with what I've heard. Absolutely pathetic lack of accountability for their actions towards their customers. Customers who chose to spend their hard earned money at their business. Absolutely unacceptable. Expect me to continue to cause a stink about this. You WILL make up for this one way or the other Firestone.

My kind of service!! Super quick and affordable. Daniel was very nice and informative!! This place…read morehas a great deal for oil changes especially luxury European cars, just call and ask about it. I will be coming back!

I normally don't leave negative reviews, but after my experience, I feel it's important to share…read moreit. I originally brought my car in because of an O2 sensor code. I ended up bringing it back three separate times for the same issue. To be fair, one of those visits did uncover another problem that genuinely needed to be repaired. However, I repeatedly brought up the original O2 code, and every time I was told the car was fixed and ready to go. Unfortunately, within the same day or by the following day the check engine light would come back with the same code. Each visit cost me more money, so I kept assuming an honest mistake had been made and would return a week or two later hoping the issue would finally be resolved. A few weeks ago, my car completely died. I almost brought it back here, but after the previous experiences, I decided to take it to the dealership instead. The dealership found burned wiring, blown fuses, and had to trace and repair sections of the wiring harness. I'm not claiming this shop caused those problems, because I don't know that. What I do know is that after those electrical repairs, I've been driving the car every day, and the O2 sensor code that I had been chasing for months has not returned. I'm not accusing any one of intentionally replacing parts that weren't needed. However, when a customer returns multiple times with the exact same problem, I expect a more thorough diagnosis instead of repeatedly replacing parts and sending me on my way. The repeated repairs cost me a significant amount of money without solving the issue. What finally convinced me to leave this review was my last visit. I asked if they offered a military discount because my parents were paying for the repair. Instead of simply telling me yes or no, I was asked what my dad does in the military. After I answered, the conversation turned into comments minimizing the importance of his job. That was disappointing and unprofessional, especially coming from someone who said they were ex military. My father's service deserved respect, not criticism. I can't recommend this shop based on my experience. I hope they improve their diagnostic process and treat customers and military families with more professionalism and respect.