BUYER BEWARE!!!! I am disgusted and had THE WORST CAR BUYING Experience yesterday. No discount for multiple cars purchased. I was there for almost 8 hours!!!! I am unhappy with the bait-n-switch, no explanation of the 10/100000 warranties not carrying over in used cars and having to pay extra for the warranty. No "real" numbers were given by "Dan" and I was beyond Furious after waiting over 2 hours to sign papers to see what the ending monthly payments were. Get your act together over there. The experience was just so painful. read more

AVOID AVOID AVOID!!!! I wish more than anything I could provide zero stars. The fact that this dealership has even 2 starts is shocking. Before even going to the dealership, I communicated with the team two weeks in advance, they informed me that I needed to put down a down payment in order to get approved. I decided to do so and confirmed multiple times before going to the dealership (because it was a $50 Uber during a pandemic) that I would be approved for the car with the downpayment, proof of employment and salary, etc.. which they confirmed. Even though I had submitted EVERYTHING online and via text and knew exactly what car I wanted, I then had to sit there for 2.5 hours and listen to them ask me for all the information again after my arrival. I informed them I had already submitted it which didn't seem to matter. After 2.5 hours I was able to take the car home. After all this wasted time, they allowed me to take the car home. It came to my attention on 2/14 that they were having difficulties securing a loan (huh?? I have had the car for 4 weeks??) and that they needed me to come in to sign a new contract. It sounded reasonable to me but thankfully my boyfriend warned me that they could be trying to take the car back due to all the shadiness that their dealership participates in. I took his advice and did not take the car in. Thankfully I didn't because they were ready to take the car and legitimately leave me stranded. After this encounter, I requested that all communication be done via email. After I requested everything be done in writing, no one replied to the email and I began being called over and over by the GM Mike, the finance guy Nick, and the sales guy Josh, who by the way seemed to lack an answer to honestly any question I asked him. They began reaching out during and at the end of the work day and the GM Mike was RELENTLESS. I didn't reply, because I was at work, and he continued calling, texting, emailing, etc. I would say his communication was borderline harassment and in absolutely no way close to professional. These calls are still continuing as of 2/19 and I have now again had to ask him to please stop calling me. After speaking to Mike via email yesterday 2/18, he told me my approval had expired? While the sales guy, Josh, told me they needed more info for my loan while the Finance guy, Nick, told me that he needed to talk to the bank Monday morning 2/15 about getting my loan secured and to come in Monday afternoon to sign a new contract. Clearly shady and absolutely no one communicates over there. What a joke. Mike then started telling me he needed the car "TODAY" and that "this was his last request", clearly trying to intimidate me, while giving me about one day to figure out how to get the car to them. FINALLY I told them they could come take the car back as long as they confirmed they would be providing me my entire downpayment in full when I handed over the keys and after asking for this in writing three times they provided me with confirmation. You'd think this is where the nightmare would end but nope because after I had finally determined the car would be returned, Mike decided to call me an additional three times, after I did not answer his last email (again because I'm working) to tell me that I could actually be approved!!!!! WHAT HAHA??? He also then sent me an email explaining that he wants to help and that I need to give him a call because he feels like I don't want to cooperate with him. And you know what, to Mike's credit, he finally got something right, I NEVER want to cooperate with this man or this dealership again. Does he think any sane person would want to do business with him or any of his associates after an experience like that? It is truly unfathomable that after all of this he thinks I would still want to make some kind of deal with him?? I am sure there is more that I forgot to add as I have been dealing with this insanity for nearly five days but this is all I can remember at this time. Please please please save yourself the stress of dealing with these guys and go somewhere else. I will be contacting the FTC and state attorney general's office. They are scum. Happy to answer any additional questions about my experience if it will help anyone else out as no one deserves to go through this. :) read more

I don't leave bad reviews unless someone rly fucked up so I went there to trade a car and the guy who was helping me was very rude didn't listen to me and just tried to squeeze every penny out of me I wanted a car there that was rly nice and when we went to trade it the cars value somehow dropped tremendously and wanted more than asked so I said no and left so they call me later to c how my experience was and I tell her the true u sick your unprofessional and this call means nothing you'll do nothing with this so the lady starts laughing and hangs up the phone so I call back and she answered and I tell her I heard u laughing is something I said funny I have this recorded and she switches me to the manager who was very rude and hung up on me never go here it's the worst place ever used car lots r better than these guys read more

Took my car in for an oil change and tire rotation. When I went in the tire pressure said the front passenger tire was low. After they rotated the tires the air pressure indicator said the same read more

I see that someone else left a review regarding David Kang, and I would 100% agree-he is great! After reading these reviews I feel blessed that he was my salesman. However, the finance rep was not the best experience. I literally felt that he had no idea what David and I had previously discussed. I'm almost still wondering if I got ripped off by him, I'll need to research my documents more. But I don't want to base my experience on that, so if you have the option ask for David Kang! He is awesome. Literally worked with me for a few hours to accommodate everything I wanted/needed. Great guy and an asset to this dealership! Super friendly too. BTW: I bought a 2016 Hyundai Sonata Sport, and I am in love :) read more

i hate this place. their service team is so unhelpful and rude!!! everyone is not a car expert and when you call with a question, instead of trying tomhelp you understand they GO OUT OF THEIR WAY TO BE DICKS! read more

Great service and dedication to thoroughness left me confident in my choice to make Elgin Hyundai my home dealership. I had been going to Patrick Hyundai on golf road. Honesty and dedication to the customer is what I was looking for and I've found. I couldn't have left happier .. thanks to George in service who handled everything perfectly. read more

This place really helped me out! Typical, just get a car paid off and then a deer crashes into me, total loss, need a new car...Elgin Hyundai really helped me out! Went in having done my research and ready to buy, just needed the right price. They worked with me and helped me get there! Great cars and a really good dealership!! read more

BEWARE Horrible dealer. Took my elderly mom to see a car advertised for $9188. We test drove then went in to talk price. I told salesman she is on very tight budget. He comes back with a price $2000 higher than listed price!!! Trying to charge $995 for "sanitization" of the vehicle and $1000 to certify it. Told him we did not need that. He would not sell at price advertised. Said they would loose money. STAY AWAY. FALSE ADVERTISING TO GET YOU IN THERE. read more

This dealership shorted me money that is still owed to me. Each time I've called to sort it out my calls goes straight to voicemail.

Purchased a car from them and the sale was fine. The problem was the finance department messed up when entering the purchase date so when I do any warranty work or free oil change, they wont do the free oil change. I called and Elgin said they would fix the issue 3 months ago and they still have not. If you do purchase a car from them, keep a close eye on what the finance department does because they are incompetent. read more

I'm active duty Military (currently deployed overseas). Upon arrival back to the US, I needed a car and contacted David Kang at Elgin Hyundai. David was the most respectful salesman I've dealt with. I know this is a big dealership and moves a lot of cars, but I never once felt like I wasn't his number one priority customer. Quick email response, and always answered his phone. From a consumer point of view I couldn't see how this dealership is deserving less than 4/5 stars. It seems like people are quick to throw a 1 star review, just because the dealership sold a car that the customer was considering buying without putting money down. I know when I sent my deposit, my car was taken off the lot and reserved for me only. Kudos to David Kang and the management for a well run dealership. Regardless of where I am in the world and when its car buying time I know this will be the first place I'll look to. Thanks again, Elgin Hyundai. read more

Ever wonder what the crooked innkeeper from Les Miserables would be like as owner of a car dealership? Wonder no longer! Run on in to Elgin Hyundai for the modern day equivalent of "Charge 'em for the lice, extra for the mice. Two percent for looking in the mirror twice!" Elgin Hyundai had the exact used vehicle we wanted at a great price. They were helpful over the phone, sent a CarFax report and were quick to set up an appointment. The test drive was great, but when they showed us the cost, it was padded with $3000 of extra fees for a warrantee, leather reconditioning and even a bogus shipping cost from when they bought the vehicle at auction that should be the *dealer's* responsibility. Repeated negotiations only removed half of the unwanted bogus costs, but $1500 remained. Basically they REFUSED TO SELL US THE VEHICLE AT THE ADVERTISED PRICE! But instead of saying so, they claimed some other customers (on a Tuesday morning!!) just bought the very vehicle (that had been sitting on the lot for 4 months!!!) we were looking at, miraculously at the higher price we refused to pay. Do NOT waste your time at this dealership. Their advertised prices are DISHONEST. They will only sell to you if you agree to pay for a bunch of extras. Did they waste your time or money? Hit them where it HURTS and report their dishonest dealings to the IL Attorney General's Office. It's easy to do ONLINE and only takes a few minutes. Here's the link: https://ccformsubmission.ilattorneygeneral.net/ Their motto should be: "When it comes to fixing prices, there are a lot of tricks I knows! I'm gonna bleed 'em in the end!" read more

Horrible scam sales tactics, false advertising ! Stay away !!! They try to force people to buy extended warranty packages, accessory packages, etc or they won't give you the online price. read more

Purchased a car 5 days ago for 21k, my dream Hyundai sonata 2.0t limited dream car!! 2015 was the last year of the full panoramic moonroof they stopped making!! "MY DREAM ROOF AND COLORED CAR"! Come to find out it was involved in an accident just today after cleaning and clearcoat was falling off before my eyes with mcguire's wax!!! CARFAX report was clean at the time!! I Was involved in an accident on Christmas eve and I was severely Injured!!! Was my first ride since the accident!!! I AM VERY UNHAPPY!!! JUST GOT ALL WINDOWS TINTED AND 400$ IN EXHAUST SYSTEM!!! WHAT A WASTE... CLEANED THIS CAR FOR 3 DAYS TO MAKE LOOK SHOWROOM QUALITY!!! read more

Did not feel safe as many of employees especially customer service ones were not taking the COVID mask guidelines seriously. Will be taking my business elsewhere. read more

Really great customer service!!! Everyone was friendly and knowledgeable. I requested to see several different cars to see different options and they grabbed them quickly and gave me the time I needed to look each one over. They took the time to explain all the features and it was a great experience. read more

Update from a previous review from 2016. My husband returned to the dealer to cash in his warranty due to getting rid of his car before the extended warranty is up. (A lot of people don't know that you can cash in your unused warranty!) And saw another car he really liked. But, because I refuse to work with this dealership due to our last finance debacle. (Charging us for in interior package $997). I did not want my husband to get taken advantage of so I went to talk to the guy at the in the finance office. I explained to him that I refuse to pay the $997 for the ridiculous interior package. He said he would take it off Completely!!(Make sure to negotiate that if you buy a car from here, you dont have to pay it). They also have etching fees you don't have to pay for as a used car because the 1st time buyer already paid for this. Do some research and find out what dealerships add on as extras that you don't have to pay for. Hope this helps someone. read more

You know how most car dealers are sleazy and out to scam you? Well this place is no exception. I found a used car listed at this dealer that was exactly what I needed and at a decent price. I did end up buying the car and the staff there were great however the reason I have to give 1 star is because once you are ready to buy, they are ready to try to scam every last dollar they can from you. I immediately said I don't want any of the fees. I was able to get rid of most however I was told I can't remove the "vin etching" which is a total scam. Then after the deal was made and I went to the person that does the paperwork he adjusted that fee a bit higher and also tried to shame me when I said I don't want the warranty plan. I should have walked on the fee but I wanted to get the deal done since it was a nice used car and I needed to move on with my life. Would I come back to this dealer? No. Would I recommend others go? No. If you do make sure you know about all the fake fees and absolutely deny them and walk if they refuse. That said I will report it to secretary of state and BBB because there is no way selling non existent security features for $500 is a good business practice. I also would highly doubt any claims they make about "our mechanics do a full 260 point inspection" or whatever. Always have your mechanic check it out to confirm which is what I did before buying, my mechanic found $400 of minor repairs such as a sensor needed to be replaced, a sway bar needed to be replaced, and the headlight was out. Both the sensor and the headlight were obviously out and I noticed that immediately so I'm not sure how everyone else failed to notice if they truly inspect the used vehicles before selling. Other than that if no surprise problems come up I am happy with the purchase, just not happy with the scam fees and dishonesty. I should be able to go to a dealer without hassles and fake fees/lies, pay the listed price with cash and walk out happy. read more

Terrible customer service. Called three times to verify price and that I was driving three hours to them. When I arrived the car was "mispriced" online and was four thousand dollars more. Placed the blame on other people. Wasted my time and money coming up. I would have spent more if they hadn't dropped the ball. Will take my business elsewhere. read more

Do not go here. Run! Bought a car from here and the vehicle needs a new transmission. When we test drove the car we asked for three things to be fixed in order for us to purchase the car. The car was making a weird rattling and we signed a paper saying fix these three things and we have a deal. Bought car July 30th and waited for it to be fixed until August 11. During that whole time no one called to say hey here's the time frame --nothing. I could not get a hold of anyone to find out the status. I had to message this place thru online chat for someone to call me. The day I picked up the car and took it home it was still making noise so we called back no one answered and then texted the sales man Elliot and no response for a while and then he texted and said bring the car in on August 22 @ 12pm. We live 31miles away. I had the car for 10days and a half. Dropped off Monday 8/22 no call that day about the car, no call 8/23 but received a call Wednesday, 8/24. It's your transmission. Was told we could get our money back or pick another vehicle. We chose get our money back on Thursday, 8/25. Sales man said ok come pick up the check from my manager on Friday, 8/26. We drove and got there. Jim was like oh yea Elliot told me. I don't have your check but I'll call you Monday 8/29 to come pick it up. No one called us Monday, 8/29. I'm like it's ok it's Monday, 8/29 it's busy and left a vmail. Tuesday, 8/30 I called no answer, text no answer and called all day from 10-230pm to get through by again the online chat. Finally, they called and were like yea we now can't give you your money back. But why not? Two of the employees said we could get our money back. We drove the 30+ miles to talk to them and Jim the manager did not talk to us. They sent in some lady and another guy. Our son, bought the car with his money he had been saving. How could I let him drive a car that isn't safe? Nothing was done and told I have to wait to speak to big boss which of course was not there. I was sold a lemon. read more

Great place! I bought my car here and get it serviced here as I went somewhere else in the city and they sucked (do not go to hyundai of lincoln wood). Eric and Mike in Services are amazing and took great care of me. They are trustable and just great guys! 100% recommend read more

Lou is a wonderful, respectful, very helpful, compassionate salesman. I have visited Elgin Hyundai before and I can tell you this is my best by far. Lou listen to my me ramble about my past cars and what I about them and what I didn't. He could relate to my current financial situation and help me work through it what would work best for me. I would definitely recommend Lou at Elgin Hyundai if you want a salesman who is human and who has your best interest at heart. read more

Elgin Hyundai - Car Dealers Near Me - Bartlett, Illinois

The shop is extremely rude and frustrating to work with. There is no reason why anyone should ever talk to a customer the way I was. They'll try to back out of every deal they made to get you to buy a car from them. Needless to say I will never be back read more

Stay away from this dealership! Be aware of fraud, bad business. I saw a Santa Fe Sport-Turbo, online. I called and set up a time to test drive the vehicle. I drove almost 3 hours to purchase the vehicle. The used car manager, Brian Craig took a $500 deposit from me and agreed to a purchase agreement for the vehicle. I completed financing in my home state. My bank cut a check for me to purchase the vehicle and then I got a call the day I took off of work and was headed there to complete the purchase from the manager Michael Meah, advising me that he can't sell me the vehicle for the price it was listed for. He stated they weren't making enough off the deal. He said I refused to purchase their extended warranty coverage and accessory packages, and I wasn't financing threw them, so they weren't making much money off the vehicle. My husband and I had taken off of work for the day to complete a purchase that they took money on. He apologized for the lost time off work and stated, when he sales the car for the price listed on the internet, people must buy other products or warranty packages threw them. He said I wasn't doing either so the price that was listed online was no longer available for me. He also cashed my check and it took almost two weeks for me to receive a refund from them!!! Stay clear away from this place! read more

This place is a joke. If you are a girl do not go alone. I was quoted for a new kia sportage $475 which was WAY over msrp. Eric people are not stupid nice try. read more

This review is for the response from the dealership. I have called and emailed just as is suggested in the response and still no progress. The claim is that 100% satisfaction is desired but this is not the case. A response saying so, doesn't change the blatant disregard for the customer that is evident in their actions. THIS IS HOW THEY DO BUSINESS - STAY AWAY! read more

I came in late on Friday night and salesman Brian was patient with me wanting to test drive the Tuscan and come back the next day. After test driving a different make, I returned to buy the SUV I originally test drove. I didn't feel as though Brian pressured me at all, which I really appreciated. He provided all the information I needed to decide between two models and gave me time to think and consider my options. He was respectful and understanding. I would definitely recommend him to family and friends! The only issue I had was with Ed, the finance guy. After waiting hours to finalize the purchase, he whips out a brochure regarding extra warranty options. I am someone who needs time to think and process information and he was 100% trying to pressure me into the packages. When I told him I didn't want any of the options, he actually scoffed at me. I snapped at him that I would have appreciated the brochure to look over while I was waiting for hours... and he told me to "just calm down and take a breath". What the??? I almost got up and didn't buy the car. I would suggest Brian and David as the sales team, but also would highly suggest NOT sitting down with Ed. Downright disrespectful and scummy. Otherwise, 90% of my experience at Elgin Hyundai was a good one. read more

Back in 2015 this dealership was very reputable and great to work with. I was in an accident recently and my car was totalled. I decided to go to Elgin Hyundai because of my previous experience with them. I had an appointment with Michelle to see the car. My daughter came with me. When we got to the dealership we were told that Michelle wasn't available but that another sales person would help so we were introduced to Steve. Right away we started feeling bad vibes from the dealership. It would have been nice if Michelle had mentioned that another would be working with me. We looked at the cars and test drove a couple of them. I decided on the one I wanted and we went in with Steve to discuss price and financing. Imagine my surprise when after figuring out the financing after my downpayment - the amount being finance was almost $7000 more than I expected. When we had Steve explain the figures we found out they were adding an inland transportation fee of $1500, a market value of $2000, two packages they had put on the car-one a protection package for$1299 and a restoril package for $1999 none of which was explained by Steve. They got hostile when we questioned this and gave no indication being willing to negotiate. My daughter and I left. The next day Steve called and asked if I wanted to make an offer. I asked him what his offer was and he had none. He said his business manager would not budge. Stay away from this place. I contacted other Hyundai dealers and they were all up front on the phone about the price of the car and any other additional charges. None of them added inland transportation and their protection packages were much less. In the current situation a market value was added but none as high as $2000. Again they were very open about their pricing and nothing was hidden. Elgin Hyundai has become a very deceptive and dishonest dealer. read more

I am shopping for a car. I shop carefully, and once I had researched the car I wanted, I then looked to see who had the make and model. Online this dealership said they had it. Great! I emailed them, set an time to see the car. They confirmed. I drive 45 minutes, and they don't have that car. This is after setting a time for me to see it less than 20 hours earlier, and confirming the time! They didn't even make a lame excuse that they sold it....BUT, they did have more cars they could show me. Imagine that! I don't appreciate a bait and switch routine. I am sure you don't either. read more

Worst experience ever!!! Beware!!! Very rude and ill-mannered manager!!! I was searching for Tucson online as soon as I submitted my request form I got call from Elgin Hyundai yesterday. The rep Michelle told me they have 4 Tucson 2021 in stock in different colors. I told her to email me the details but she sent me a general email. So today I drove there one hour after work to be told they dont have any in stock. Only 2022 in blue was in stock. When we told the manager (he didnt tell me his name, he is of Indian/Pakistani descent) this was a clear case of Bait and switch, he started yelling at us, called me aunty (although I am half his age). A very ill-mannered man who was yelling at us inside his showroom. Refused to believe that his sales rep told me they had 4 in stock. Accused me of mistaking his dealership for some other. Was constantly talking over me and wouldn't let me finish. I am a woman and he behaved so disrespectfully with me. I felt so bad taking my husband all the way to this horrible place! read more

Would rate it a zero. Called in advanced and said car was here and I live an hour away. When I get here it's sold...nobody greeted me...probably racist... they greeted people ahead but not me read more

My young son and I stopped at dealership to look at Tucson and Santa Fe. We were immediately approached by Dave Hudson asking if we needed any assistance. Dave was very patient and accommodating with our needs. After multiple test drives and changing our minds on options they delivered on what we wanted. Manager and owner came over to introduce themselves. Both stated they were there if we had any questions and would make a great deal. After some back and forth negotiations we agreed on a great price. The whole dealership was very accommodating with our visit. They even made chocolate chip cookies and brought some our for us. Very easy transaction. Was really impressed when it came to deliver car, we had a freak snowstorm and they still cleaned and detailed the car like it was a beautiful day outside ( cleaned outside windows and put tire dressing on tires). We really had a great experience here. Thank you again to Dave and the staff there. read more

Bought NEW a 2013 Elantra Limited Demonstrator car in June 2014. The car had 5,555 miles on it, and we worked out a deal on it since it was new but had those miles, but before we made the deal, I asked the salesman and the manager, if I would still get the full warranty of 60,000 miles, and 6 years, and they both told me that the 5,555 miles on the car will be added on to the 60,000 mile warranty, so I would have until 65,555 for warranty and warranty begins when sold so I would be warrantied until mid June of 2019, 5 yrs from the day I bought it. The car was sold as new, Titled as new and I was the only titled owner, so, I thought they were telling me the TRUTH, but sadly, THEY LIED, just to sell the car. Warranty ended sometime in med Dec 2018 according to Hyundai because they said, it was put in Service back in Dec 2013, and it's the "IN SERVICE DATE", not the invoice date is what determines the start of warranty and THEY ALL KNEW THAT! "SHAMEFUL" . I will never buy a car there. read more

Brian Quindel at Elgin Hyundai was wonderful to work with. I came in with my dad after an awful experience at a different dealership down the street and we were not in a good mood. Brian was very calm and he listened to us. We told him what were looking for and what we were not interested in and he didn't try to sway us. The first car he showed us was the perfect fit and I knew I didn't need to see anything else after that and he accepted that and we got to the numbers right away. The whole process was really long, but I don't think anyone buys a car quickly. Brian also helped me sync my phone in the car and he also remembered the little things; I mentioned that I liked country music and he programmed the first preset in the car to the country station. The little touches like that show how great his customer service is and really just helped put me in a better mood and got me excited to be the new owner of a 2017 Hyundai Santa Fe. This is my first car that I bought, and after graduating college I've been saving up so it was a really big deal for me to find the right vehicle that I can be happy with far into the future. I'm thankful that I had the pleasure of working with Brian and I highly recommend this dealership and his customer service. read more

Elgin Hyundai - Me with my 2017 Hyundai Santa Fe thanks to Brian Quindel and his great customer service - Car Dealers Near Me - Bartlett, Illinois

Came in to purchase a used car. $19,990 was the advertised price. After the deal was made I noticed $4,000 in "add-ons" that were NOT discussed with me. I went back to try to have them removed from the sale, was told "these all come with the vehicle".... then the price should have reflected that!!! Have emailed them, nothing. Words of advise...tell them what you want to pay for the price of the car, NOT where you want your monthly payment! read more

i wasted my time when i went to this dealer to ask about new car , i face horrible experience. with sarcastic sales manger i think . i was with a fresh sales man his name is Taylor and everything was great and we went for test driving and i loved the car and everything was fine until his manger interfered, he finish the visit within 3 minutes with his sarcastic way . i left him and i went to Honda and i got a very nice Honda pilot . i love Hyundai but this incident let me change my mind. if you want to buy or lease hyundai i recommend to go to other dealer not Elgin Hyundai read more

From the moment I walked in til the very end of the sale, David our sales rep was amazing. He made me feel so comfortable and gave me time to think and breathe. He explained everything so well and made it such a stress free smooth transaction. His personality is so genuine and you can tell he cared. Will definitely be sending friends and family his way!! thank you! read more

Everything you don't want in a car buying experience. WAIT FOR IT......... First, the internet sales manager Tabitha tells me over the phone that the car we are looking for is still available. I also ask very specifically if online discount price includes recent college grad, first responder or military, (for which we do not qualify) to which she says "no." We drive 30 minutes to find that the car was sold days ago, and that the discounted price DOES include the special rebates that we do not qualify for. Enter Steve Johnson the sales consultant, who assured us that he has a better car than the one we came for, with better features. It's a demonstrator and he can give us a great deal. We test drive the vehicle and really like it. We do the the whole back-and-forth thing for about 90 minutes an finally get what we think is a good deal. Even though this isn't what we came in for, we buy the more-expensive car. Then we wait in the less-than-comfy service department waiting room (why?) for 2 hours to see the business manager, Ed Howell. Sensing we are frustrated, he spends little time trying to sell us the additional warranties, etc. Later we find out why. Finally we get signed, give them our deposit, they put the plates on our new car, and we drive it home. This was a Saturday. We drove our new car Saturday night to our daughter's graduation, and Sunday to get groceries, and are feeling pretty good about our choice, despite the less-than-stellar customer care at the dealership. Monday morning we get the insurance set-up and we are good to go. NOW IT GETS RIDICULOUS ..... I receive a call from Steve Johnson late Monday morning saying there's been a "mistake" and we need to return the car as soon as possible. Steve claims that we did the deal on the "wrong car." I race outside to check the VIN and sure enough, it doesn't match. He says it's for the trim package below ours and we need to come up with another $3000 if we want to keep it. Mind you, we never saw, let alone test drove, the vehicle with the VIN that magically appeared on our bill of sale. I tell Steve that this call should have been made by a manager and asked him to make that happen. Ed Howell, calls me back an hour later and reminds me again (like I'm a common criminal with a credit score in the 800's) that I need to return the vehicle immediately. Of course, I ask him what they are prepared to do about this massive "mistake" and his response is that they will do nothing about it. He calls it an "honest mistake" and if I want to keep the vehicle it will cost us another $3000. I explain to him that we only test drove one vehicle and spent the entirety of our time at the dealership negotiating that one vehicle, and that the VIN number on the bill of sale is irrelevant compared to the agreement that was made between the salesperson, his boss, and us. I asked him who his manager is and he said, "Mike Meah." I explained to him that I would need to speak to Mike, and he said it won't do any good because Mike is the one that told him to call me. So apparently Mike doesn't care about the "mistake" either. Monday evening we drive back to the dealership to turn in the car and cancel the sale. Now, all of a sudden Mike Meah is super interested in getting involved with our problem and over the next 45 minutes proceeds to discount the car that we had, eventually all the way down to the lower trim package price. I guess there is something they can do about it........ Ed. I cancelled the sale and bought the same package at another dealer for $1500 MORE. Yes, that is how little I trust these people. read more

Drove an hour to Elgin Hyundai yesterday to look at a used car (We live in Evanston). I was very excited to see the car and if the car matched the pictures online, they would've had a deal. This is my first time buying a car and my first experience going to a dealership was a disaster. My boyfriend and I looked at the car in the lot before going inside to speak with a salesman. The car online was being sold for around $10,800 and the tag on the car said $13,000. Where I come from this is illegal price advertising. That was our first impression. We go inside and talk to Frank, who tells us from the get-go that an extra $997 will be added on to the price of the car for interior protection (vacuuming the carpet and if "a stitch in the seats becomes undone") and that it is non-negotiable. Mind you, this is before we even looked at the car!!! (He didn't know we looked at the car yet). Frank goes to get the car... Frank comes back with a screwdriver and says that the car cannot be driven because it doesn't shift, the shifter is locked and to shift gears you have to use a screwdriver in the shift release button. He also says that when he turned the car on it was a "christmas tree" of lights came on the dashboard for maintenance. So again, the car is not safe to drive. At this point we bring up that we saw the car with the tag $13k, but that is not the price online. He says they will honor the online price but they price it that way to be competitive since everything is done online and people compare online. He also says that is why add the interior protection so that they can make more money. That is a shady way to do business, but thanks for being honest. We go look at the car. He asks if we want to test drive the car by using the screwdriver, with the maintenance lights and all. At this point I thought my boyfriend was going to lose it lol. We obviously cannot drive it. After inspecting the inside of the car, we find the driver's side visor completely missing. I asked Frank how long the car has been in the lot, he says Mid-May. It was June 27. They did not service the vehicle for that long (like it said on CarFax), yet they were trying to sell it? We go back inside and he says he needs to talk to his manager to explain why we didn't buy the car. Then he receives a phone call and asks us if he can take the call. We obviously have manners and tell him sure (thinking its a family emergency). Nope, just him blabbering away for 10 minutes with another customer while we were sitting right there as he is trying to show us other cars on the computer. That is terrible customer service. You give your undivided attention to the people whose money you want to take. I will never go back there to say the least. Waste of my time and my boyfriend's time. And I wish they would reimburse me for the amount of gas I had to spend there and back. read more