This is not the dental office it used to be Customer service and communication have gone downhill…read moresignificantly. I came in for a cleaning, and I was told I needed two fillings. After weeks of confusion from the front office Dr Goodwin called me and confirmed this. I made two more appointments one for a cleaning because I was due and one for the fillings. I scheduled the two appointments and took the time off work for both appointments. I had my teeth cleaned but was informed a few days later that my second appointment was also for a cleaning. I asked the office to call me once they figure out what was going on. I received no call to date. Unfortunately, after being a patient here for some time my wife and I have decided time to find a dental office with better communication and customer service Good luck, Gregg

Staff is always friendly, never had to wait more than 5 minutes. Their family plan provides a good…read morediscount on services, and the doctor is welcoming and kind. Staff seems to enjoy working there, which is a big tell on how well an office is run. Good experiences over the last 6 years of going there, I recommend it.

Mr Myser pinned me down and gave me the STRAIGHTEST of the STRAIGHT TEETH. I couldn't even move…read morebecause of how much STRAIGHT TEETH he gave me. Be warned if you go here Mr Myser will give you STRAIGHT TEETH for HOURS!

numerous times mine and anther patients records were mixed up and there were billing errors. While…read moretrying to communicate about this, my treatment was discontinued. My last appointment resulted with a torn, bloody mouth and facial bruising.

I LOVED this office! Everyone was SO nice with my daughter Margo who is 17 months. She was already…read moregrumpy but everyone was so awesome trying to make her as comfortable as possible. Loved Dr A, and loved Grace! They are the BEST with children! The office is also SO aesthetically pleasing LOVED the pink everything! I 100% will recommend them to everyone I know!

Me and my girls love it here! So much care and attention to detail to put little ones at ease and…read moreenjoy the dentists office

So incredibly impressed with my entire experience today. The check in staff were so friendly and…read moremade me feel welcome from the second I stepped into the door. I was shocked and felt heard when the doctor called me from the waiting room and we just got to talk. She listened. It was amazing. Dr. Corso and Alex were amazing and so caring. I dislike the dentist and haven't been in years but they made me so comfortable and did an amazing job. Ashleah went over costs and explained everything so well. I was so impressed and look forward to switching the entire family here

I had to have a tooth pulled after finding out it had a crack and they couldn't repair it with a…read moreroot canal as I already had a root canal in that tooth. When they give you their estimated costs, be sure to have them contact your insurance to see what insurance will pay vs what they are "estimating" the insurance to pay before proceeding. I've had issues with DOHO saying that insurance won't pay for a charge and in fact, they will pay a portion of it. DOHO wants their money upfront.....then you have to fight with them to have them put a credit on your account or get the money returned. Plan on waiting once you check in. Almost everytime I go, Dr. Wong is at least 1 hour late. Unacceptable as their is no consideration for the patients time.

an hour ago NEW…read moreUnfortunately I wasn't able to make my appointment but my experience with the front office staff was enough for me to write this review. Nancy was rude and condescending to me, as I was trying to reschedule my appointment because I am pregnant and couldn't make it she persistently made it difficult to do so and was making personal remarks that were beyond unprofessional. I attempted to call back and voice my concerns and discomfort she immediately started to yell at me and say I was " tongue lashing " at her and as I was letting her know I'd like to speak to her manager she yelled at me and then hung up the phone on me. I've never received such biaed unpleasant service before. I attempted to apologize that she felt that way although she never apologized to me. Very unprofessional behavior.

Let me start by saying that I am truly every dentist nightmare. I have anxiety and a low pain…read moretolerance. However, the entire root canal procedure from the moment that I walked in the door to when I left after the procedure, milkshake in hand, was pleasurable. The facility and staff are both welcoming. I was well taken care of from the beginning to the end. The staff is well trained, the facility has state of the art equipment and Dr. Struble is informative with a great bedside manner. I highly recommend their services. It was well worth the drive.

After a year of not waiting to post this I decided to to warn others. I booked an appointment and…read moreshowed up 30ish minutes early and was told they were running behind on an appointment which was fine! Around 2 hours later they could see me. I was going in for a routine root canal, and walked out with emotional trauma and a unfixed tooth which I still haven't fixed because of the emotional trauma I experienced. I was seen by a Dr. A, I explained to the hygienist that I have a bad gag reflex and a hard time with dental work. She was amazing helped me through X-rays and was overall amazing. The dr. did not care and when placing the the clamp shoved a dental block after explaining that I cannot open my mouth wide he continued to shove it, and had no care. The clamp around my tooth became undone, and had to be reclamped and the dr. Clamped my lip I tried to tell him he wouldn't listen finally he noticed the blood. He gave me the numbing shots and told me if I needed more to raise my hand. I immediately felt the drilling in a very painful way. I raised my hand and mumbled I am in pain. Dr. A and I quote told me "your not in pain it's just bumpy" what does that even mean? He gave me another shot because I continued to advocate for myself. I was done with him, I asked the hygienist how much longer this would take she told me probably another 3 hours. Even though my sister and dad had the same procedure done and it only took 45 minutes to an hour. Dr. A explained I was only 25% done. So I left without the procedure done because of Dr. A's actions and overall making me feel like I was dumb for being in pain. I do not blame the hygienist or the front desk lady because they were amazing but not their horrible boss. Dr. A is not listed on the website anymore.

WORST experience ever! Dr. Martinez was very nice, but it was the office staff between both the…read moreAledo and Ft Worth office. In February I went to the Aledo office for a root canal on a lower front tooth. Dr Yelton did the root canal (for $1,500 WITH insurance), but the pain and sensitivity never went away. Fast forward to August when I couldn't take the pain anymore. Tried going back to the Aledo office, but every time I called, I was told they could only get me in on 2 different dates, but both at 11am. Thankfully (I thought) the Ft Worth office got me in about a week later. After getting there, they did x- rays, decided I needed a 3D X-ray, and had me sign a consent. No co-pay given. Nothing about money. I assumed it was all covered since it was a tooth that their chain had already worked on. Then the Dr came in, said for some reason that the root canal did not take and recommended a re- treat of the root canal. Then he sent the office staff in. Apparently, I had a $710.80 credit from February THAT I WAS NEVER TOLD ABOUT. So the root canal after the credit taken off would only cost another $670 dollars. Without the credit it would have been $1,381. I cannot afford that. I personally think to pay over $2,000 for 1 tooth is ridiculous. So, I told them at this point I just wanted it pulled. Of course, their office could not do that, so they offered to refer me to an oral surgeon. BUT, since I did not agree to the recommended treatment, the office manager decided they were going to charge me for the consult and the 3D x- ray, therefore talking my credit/ refund down to $367. Again, they NEVER told me about a charge for the visit or the 3D x-ray, they actually made it seem like it would be covered! This place is ridiculous and wants nothing but your money. My regular dentist was even very upset when I called and told them, especially since they didn't even offer me antibiotics. HIGHLY RECOMMEND NEVER USING THIS PRACTICE!!

Absolutely love this place! They are super caring, and listen to everything I have to say. The…read moreoffice experience was above my expectations. The dentist is always concern about my outcomes and makes me feel comfortable and confident in my care. I was going to another local dentist and had the worst experience. Unprofessional staff they had there, this was a relief when I had my first visit at her office here! I will be back

Dr Klassen does not listen to her patients, is not thorough in her examinations, and is…read moredisrespectful. When visiting I understood the stare of my teeth but Dr Klassen gave me hope that we could fix the issues. After the 3rd visit, in the middle of prepping me for yet another root canal, she tells me dentures would probably be my best route. Only after thousands of dollars in did she volunteer this information. I had previously asked her to remove a tooth that cause severe pain and she said she thought she could save that to only be removed a few months later. When I confronted her about this she said she thought she could save it once again. Now I go to get a second opinion about dentures and not only does the denture specialist tell me that in good conscience she cannot remove my teeth for dentures but that a root canal crown that Dr Klassen put in had a huge cavity on it. One of the most recents. I just saw Dr Klassen a month ago and when I asked her about it she says she didn't see it. Not sure how she could miss it since I could see it with the naked eye. On top of this, I am clearly upset and she proceeds to laugh at me crying. Horrible, horrible woman! At least her staff is nice.

This dental office engaged in what I believe to be improper and potentially fraudulent billing…read morepractices. I was overcharged for services, including duplicate charges and services that were also billed multiple times to my insurance provider. After contacting my insurance company directly, they provided a detailed explanation of benefits confirming that my total out-of-pocket responsibility was $722. Despite this, the dental office charged my card $1,419.60 -- nearly double the verified amount owed. Additionally, I scheduled my care with a specific dentist, but for my second visit I was seen by an associate due to the original provider's unavailability. Although this change was not initiated by me, I was assessed a $75 "new doctor" fee. Charging a patient under these circumstances is misleading and raises serious concerns about billing integrity. When I attempted to resolve these discrepancies, I encountered repeated resistance. I was forced to make numerous attempts to obtain a refund, and while a partial refund was eventually issued, the office still owes me over $100 based on the insurance-approved amounts. Rather than addressing the matter in good faith, staff refused to engage in meaningful resolution and instead directed me to "take it up with my insurance," despite the discrepancies originating from their billing. The situation escalated further when the office contacted law enforcement and accused me of harassment simply for persistently requesting to speak with a manager regarding a legitimate financial dispute. Following this, they ceased communication entirely and appear to have blocked my phone number, effectively preventing any further attempt to resolve the issue -- including contact with corporate oversight. Throughout this process, staff provided inconsistent and demonstrably inaccurate information, much of which directly conflicted with documentation from my insurance provider. These actions raise serious concerns regarding compliance with standard billing practices and transparency obligations. Based on my experience, I strongly advise against doing business with this office. Patients should be aware of the risk of being overcharged, improperly billed, and denied appropriate resolution when discrepancies arise.

My regular dentist, in Granbury, recommended I see an endodontist regarding some resorbtion going…read moreon in a tooth of mine. I was very pleased with Dr. Shin and her staff. Very attentive and did a great job explaining the situation, and, lucky for me... It's a wait and see sort of thing. So based on today's experience with a consultation, 5 stars! I hope it's a long time before I'm back. Bottom line: Take care of your teeth.