My regular dentist, in Granbury, recommended I see an endodontist regarding some resorbtion going…read moreon in a tooth of mine. I was very pleased with Dr. Shin and her staff. Very attentive and did a great job explaining the situation, and, lucky for me... It's a wait and see sort of thing. So based on today's experience with a consultation, 5 stars! I hope it's a long time before I'm back. Bottom line: Take care of your teeth.

This dental office engaged in what I believe to be improper and potentially fraudulent billing…read morepractices. I was overcharged for services, including duplicate charges and services that were also billed multiple times to my insurance provider. After contacting my insurance company directly, they provided a detailed explanation of benefits confirming that my total out-of-pocket responsibility was $722. Despite this, the dental office charged my card $1,419.60 -- nearly double the verified amount owed. Additionally, I scheduled my care with a specific dentist, but for my second visit I was seen by an associate due to the original provider's unavailability. Although this change was not initiated by me, I was assessed a $75 "new doctor" fee. Charging a patient under these circumstances is misleading and raises serious concerns about billing integrity. When I attempted to resolve these discrepancies, I encountered repeated resistance. I was forced to make numerous attempts to obtain a refund, and while a partial refund was eventually issued, the office still owes me over $100 based on the insurance-approved amounts. Rather than addressing the matter in good faith, staff refused to engage in meaningful resolution and instead directed me to "take it up with my insurance," despite the discrepancies originating from their billing. The situation escalated further when the office contacted law enforcement and accused me of harassment simply for persistently requesting to speak with a manager regarding a legitimate financial dispute. Following this, they ceased communication entirely and appear to have blocked my phone number, effectively preventing any further attempt to resolve the issue -- including contact with corporate oversight. Throughout this process, staff provided inconsistent and demonstrably inaccurate information, much of which directly conflicted with documentation from my insurance provider. These actions raise serious concerns regarding compliance with standard billing practices and transparency obligations. Based on my experience, I strongly advise against doing business with this office. Patients should be aware of the risk of being overcharged, improperly billed, and denied appropriate resolution when discrepancies arise.

an hour ago NEW…read moreUnfortunately I wasn't able to make my appointment but my experience with the front office staff was enough for me to write this review. Nancy was rude and condescending to me, as I was trying to reschedule my appointment because I am pregnant and couldn't make it she persistently made it difficult to do so and was making personal remarks that were beyond unprofessional. I attempted to call back and voice my concerns and discomfort she immediately started to yell at me and say I was " tongue lashing " at her and as I was letting her know I'd like to speak to her manager she yelled at me and then hung up the phone on me. I've never received such biaed unpleasant service before. I attempted to apologize that she felt that way although she never apologized to me. Very unprofessional behavior.

I had a horrible dental experience elsewhere which began me on a journey for months and several…read moredoctor visits. I had never had any major dental work done before and did not know what to expect. I was referred to Dr. Strubble for his expertise and advance equipment. Dr. Strubble was very kind and professional. He explained everything every step of the way and his staff was just as great. Thank you for your excellent service with a welcomed genuine touch.

Doctor Attar did a root canal for my wife and this was the best experience she ever had with a…read moredental procedure. Very kind and professional and the staff was very friendly and knowledgeable.

I had an infective tooth that had a root canal. The DR was able to explain everything to me and…read morehelped me through this painful issue. They provided top notch care, listened to me and provided a great experience. This is my forever endodontics home. Great office experience as well.

It was not only my first time visiting the office but also I was the first patient of the day. The…read moreexperience started off amazing ! The front desk was friendly and kind, both the assistant and the dr was amazing. But the young lady ( blue and green dress) who came into the room to discuss treatment planning was rude, she seemed as if she was annoyed by my questions making nonverbal facial expressions that were rude as well. Her entire demeanor was agitated and mean. I made up my mind at that time to take my business elsewhere. I'm not paying over 3k at an establishment were employees are rude and make you feel uncomfortable. I paid for my X-rays and consult fee and left, I'll get my root canal done somewhere else.

Dr Fitzhugh is some sort of absolute genius. I had a nerve sitting right next to a filling that…read morecaused me pain for two weeks to the point that I couldn't sleep. I had a root canal yesterday, Mar 10, 2021 and not only has it corrected my problem, I've had no pain at all!!! I was given a script for Ibuprofen after the procedure. I filled it thinking I would have discomfort and, though my pain tolerance is fairly high, I would take it. I have not had to take anything for the pain at all. I feel great and slept like the dead last night. I can't thank Dr Fitzhugh and his staff enough. They were very kind and I was even "serenaded" by the good Dr during the procedure. I would highly recommend Essential Endodontics for any need you may have. -Clay Stewart

Nobody every WANTS to have a root canal..... but if you need one see Dr. Loth. I had mine done 10…read moredays ago and am eating bagels and potato chips now. I was in & out of there in about 45 minutes. From discussions with my friends this is NOT normal.... 2-3 visits... pain and many hours in the chair is what they got! Dr. Loth and here assistant were like Edward Scissorhands. Always with the right tool ready to make my experience pain free and quick. I really can't believe how much of a non-issue this whole event was. Driving to Arlington from Fort Worth at 1 pm was more stressful. Really- don't put off a root canal because you are afraid.... go see Dr. Loth, she is pretty amazing! Oh ya- she races cars and rock crawls Jeeps, so that makes her pretty cool too :)

Dr. Loth rules! I had a root canal redone and she explained every little step of the process. I…read moreknew exactly WHY I needed the root canal redone (from 10 years ago) because she educated me very well. I also didn't have any pain after the procedure.

I am a new patient in this area for my dental care needs. Granbury Endodontics was highly…read morerecommended by Berry & Berry. I have a beloved dentist/endodontist in San Diego but thought I'd give Dr. Nieves a try. From the moment I walked in, until my check out, the staff were professional and courteous. I felt like I was walking into my office in San Diego. Dr. Nieves was impressively knowledgeable and kind. I have a minor phobia about dentistry but he made my anxiety fade. Overall, my experience for my initial experience was amazing. I highly recommend giving Dr. Nieves your business if you ever need his expertise.

Dr. Nieves and staff are fantastic and welcoming. They answered all of my questions and made sure I…read morewas comfortable the entire time. If you're looking for someone to help with tooth pain or a root canal or anything like that, Granbury Endodontics is the place to go. I'd say I can't wait to go back but I don't think I'll need to anytime soon!

Was referred to this office by my dentist. The entire front desk is so sweet and welcoming. I got…read moremy root canal and they made the entire process so fast and I feel so much better. I'm a person who struggles with high anxiety and they made me feel so comfortable. Go here! Amazing doctor & staff.

No one here should be working in medicine they refused to treat me because I made noise while they…read morestuck a massive needle in my mouth, gaslighted me about the pain I was feeling from a dying tooth. If anyone from this office is reading this, find a new profession because empathy and sympathy are part of the job in the medical field. No one in third office would even look me in the eye after not to mention having to wait an hour after my scheduled appointment time before I even saw the doctor, who is a massive asshole btw.

Dr. Jae Ha Jung, D.D.S…read more Dr Jae Ha Jung was amazing!!!! He was so kind and gentle. I'm afraid of needles and let me tell you, I couldn't feel a thing when he was numbing my mouth. He has Magic Hands. He was calm and very knowledgeable. He talk me through the whole procedure and made me feel safe. His assistant was very attentive and gentle as well. I recommend this place to anyone who is looking for an amazing office.

Seems like a total scam. Went in and was told visit would be covered by insurance then it was…read moreimmediately changed to oh no actually we need 3D pictures which insurance never covers so they are out of pocket. Without that we can't do anything except charge you $25 for holding a swap with something to my teeth to see if I feel cold. Totally waste of money and time! Also wanted to add that on the paperwork it said the amount they are allowed to charge was $162, but they were still charging me the entire $245 and not even trying to submit it to insurance. Unacceptable!!

I recently had a root canal done with Dr Shaikhly. It went very well! All of the staff were…read morepleasant and respectful. Dr S was knowledgeable and competent. The numbing shot wasn't bad, and the procedure itself was painless. Dental work is never cheap, but they were nice enough to give me an exact quote with my insurance before starting. I was pleasantly surprised that they were in network with my Blue Cross plan. Most offices I called seemed to be out of network. A few tips: As of my visit Oct 2019, the building is brand new. And by that, I mean unfinished! Yes, you are in the right place, don't be deterred by the fact that the whole bottom floor is nothing but studs. Their office on the 2nd floor is fully completed and it's nice. The equipment seemed to be cutting edge. Bring music! The procedure is long and there are no breaks (mine was 2hrs due to challenging roots), and there's lots of grinding and scraping. Turn the music up and try to get lost in your own little world to pass the time. Use a headset or buds that have ear attachments. Apparently regular ear buds aren't made to stay in while lying down! Mine kept falling out which was a huge pain. Ask for a small towel to roll up and place behind your neck. After about an hour of lying on the uncomfortable headrest, my neck really started to hurt, and they were able to help me out with the towel trick. Don't eat or drink a large amount right before coming. You may be slightly inverted, and no one wants to get heartburn during a root canal. Plus, did I mention the procedure is long? Yep, you don't want to get the urge to pee halfway through. Use the bathroom RIGHT before the procedure! If you're in a lot of pain and the assistant wants to test your teeth before the procedure by tapping them and using cold temp, ask if the Dr will be doing the same test. No reason to endure the same torture twice. And speaking of pain, Dr S was nice enough to numb me as soon as the testing was over; ask to get that shot ASAP! I had a great experience (as far as root canals go, haha), and highly recommend Dr S for anyone who needs root canal.

I normally do not leave bad messages but I was charged over $700 for a procedure that the doctor…read morechose to discontinue in the middle of the procedure. When I asked to speak to someone the doctor told me he couldn't do anything to resolve the matter and sent me back to my regular doctor. I asked for an owner to call me and was told that probably wouldn't happen, and it never did. I was left paying over $700 with half of a root canal and sent on my way! I am happy to take down this review if someone could please give me the common courtesy and customer service to reach out and help resolve this matter.