Elevate is located at Black Oak Casino to your left as you drive in. This is an indoor trampoline building. It is fairly large in size and will accommodate kids of all ages. They run specific occupancy in specific time blocks, which is enforced by colored wrist bands. When your time is up, an employee will call out on a loud speaker when your allotted time has expired. This is nice, because it keeps the trampoline area from getting too inundated with people. There is a large seating area full of tables and chairs just outside the trampoline area. There is also a full bar and kitchen to order food/drinks. I didn't not order any food, so I can't speak to the quality. For adults and older children, they also have 4 golf simulation bays and 2 axe throwing stations. read more

If I was doing a review, strictly on my kids, having fun, I would give this place five stars. However, I'm judging this place on overall experience. The place seems to be ran by teenagers and the customer service is definitely not up to par. I don't fully blame this on the young people working here. I would have to blame this on management and staffing. Every time we come here, it takes a good 30 minutes to get served at the bar. Today we were told that nobody was even old enough to be working the bar until 1 PM. So once 1 PM came around, we all approached the bar and after making eye contact with the same people multiple times, nobody came up to talk with us. About 25 minutes later, I finally walked to the front to ask if anybody was old enough to serve us and about five minutes later, somebody finally showed up to the bar. She barely said five words to us and served us our beer. This is a cool environment, but they definitely need to do better as far as staffing, management and customer service. I cannot directly reply to your comment. So in response, the bar I am talking about is the bar at the elevate jump center. The only one that I see is the one in the direct back when you walk in, next to the restrooms. read more

Awful customer service!!!!!!!!!! The snack bar had a sign saying they would return in 15 minutes, but we were told it would only be 10 minutes. We ended up waiting over an hour, and no one ever came to help us. We asked the front desk twice, and both times she said she couldn't help, even though there were no customers around in the front. Throughout the night, she continued giving us rude looks, then later announced that the snack bar would be closing in 5 minutes. Overall, the customer service was terrible and the employees are super rude with attitude! We brought over 25 friends and family members, and after this experience, we will not be returning. read more

We booked my daughter's sixth birthday party for Labor Day weekend all the way back in January, and unfortunately, the entire experience felt disorganized and severely understaffed. We received no communication from Elevate leading up to the party. I called multiple times the week before but either reached voicemail or couldn't get through. Since we were staying nearby, I finally went in Friday evening to confirm the details for her Saturday party. Our party started at 11:00 a.m., the same time the facility opened, so they agreed to let us arrive at 10:15 to decorate. When we arrived, one employee rather unpleasantly told us we couldn't enter until 10:30. Thankfully, another employee remembered the conversation from the night before and let us in. There was no overview of how the party would run, no introduction from a party host, and no clear point person. At 11:00, the staff were opening the facility while simultaneously trying to check in our 50 guests. There were only two employees working, despite two parties being booked on a holiday weekend. When I mentioned that we had approximately 50 guests, including 20 jumpers, they seemed shocked--which could have been avoided if management had contacted us beforehand or properly reviewed our reservation. Our guests weren't fully checked in until approximately 11:40, meaning many of the children did not receive the full two hours of jumping that we paid for. The snack bar and bar were not operating, and we constantly had to search for someone to help us because both employees were still handling check-in. When I asked whether there was a bartender, the employee told me she was the bartender but was too busy to serve anyone. With 50 guests, the facility lost out on a considerable amount of additional food and beverage sales. They eventually posted a sign saying there would be no new admissions until 12:30 because they couldn't manage the entrance. The lack of employees supervising the jump areas was also concerning from a safety standpoint. Meanwhile, I had to repeatedly check on our pizzas, which arrived late and threw off the rest of the already-shortened party schedule. What was especially frustrating was that about five minutes before our party was scheduled to end, an announcement was made saying the party was over. Suddenly, several additional employees appeared and immediately began cleaning and vacuuming around us while we were still trying to gather our belongings. After spending the entire party searching for help, it was surprising to see so many employees emerge the moment it was time to clear us out. Even checkout was disorganized. No one approached us for payment, and I genuinely think we could have walked out without paying. I went to the counter myself and asked to settle the bill. The employees then had to call a supervisor for authorization to process the payment. It is difficult to understand why two young employees were considered responsible enough to run an entire facility during two large birthday parties, but not authorized to complete a party checkout independently. The children had fun jumping, which is ultimately what mattered most to us, but the party itself was poorly planned and executed. I don't place all the blame on the two employees who were left trying to manage everything; management should never have staffed only two people for two parties and regular admissions during Labor Day weekend. The employees could have been friendlier and more attentive, but they were also put in an impossible position. For the amount of advance planning and money involved in hosting a large birthday party, I expected basic communication, adequate staffing, a designated party host, timely food, appropriate supervision, and a clear schedule. Unfortunately, Elevate provided none of those things. This experience left a very poor impression on us and many of our guests who may otherwise have considered hosting future parties there. read more

My kids have been here twice, with no complaints. They have a big parking lot. The facility seems large enough, with plenty to do. The staff at the front desk was competent. They offer a military discount! I'm sure we'll be back the next time we're in town. read more

Super fun place to jump with your kids! All the workers are also kind, respectful and attentive. Everything is always clean and safe for kiddos to use! They also have really affordable memberships that are amazing if you're a local. Also the snack bar is not over priced! Lol that's always a huge plus. read more

We couldn't wait for Elevate to open, we've had a membership for as long as we've been able, we've had a great time every time we've gone, have had pizza and hot dogs and everyone has been super sweet. Except for last week. Instead of getting pizza or a hotdog, the kids wanted a sandwich from Tuolumne Market. Apparently, that's a no-no and signs are posted "everywhere". I went in with my 2 kids and our 1 sandwich. After check-in we were swiftly approached by the concession lady and advised we can't have outside food. No problem I said, we won't bring in any again. Apparently, that wasn't good enough, since she then brought the front counter girl who aggressively stated the same thing. I also said, ok, duly noted we won't bring in outside food again. Finally, for a cherry on top, they brought out the manager who again stated the same thing. All within about 5-10 minutes of entering the building. I said, I heard it from the first lady, I didn't need 3 people to tell me the same thing, if they wanted us to go outside to eat our food, they should have said that. But they didn't. Poor customer service and poor training. This resulted in us discontinuing our membership and we won't go back. This isn't about whether or not food should/ should not be allowed. It's about how you talk and relate to people who are ultimately, paying your wages. Thanks ladies, way to lose a loyal and local customer. read more

I recommend this place very highly because you can jump so highly. My son loved the slide action as well as high jump off the plank! Hours of fun to be had did not wanna leave. Staff was also great read more

This place is awesome. I didn't try the food . The play area is really great and large. We had a great time.

This is the new trampoline park at black oak casino. It is in a different building and is for family fun. They have a Ninja warrior course, and many different areas within the trampoline park, such as a giant Air bag, slide launcher, dodgeball, basketball, and the regular trampoline area. Other than the trampoline part, they also have ax throwing ( 14 years with an adult). They have sports simulators in another part of the building, as well. They have a concession stand with snack items, drinks, corn dogs, etc. It's a pretty cool place to spend some time with the kids. read more

See all

We came here our first night staying at the casino. My four year old couldn't stop talking about wanting to come here. The prices were a bit higher than I would want to pay, but it's not completely outrageous. For two adults and one kid, it was a little over $60 for an hour. They were pretty nice about letting us start about 15 minutes early, so that was a nice surprise. They've got a bunch of games (some of them were broken though), basketball hoops for dunking, and an America Ninja Warrior style obstacle course. All in all it was a fun time and one of the highlights of our vacation. An hour was more than enough time...I was exhausted and sweaty after the hour was up. I should mention that it was not crowded at all when we went. I think I would have a much different story to tell if there were a bunch of unsupervised kids jumping around on trampolines without caring about anyone else. read more

Such a fun place for kids to get active! Lots of different choices to jump on. Staff is great. Also excellent venue for birthday parties.

Had our son's birthday party here today! They all had an amazing time!! Very clean and check in process was a breeze. Although it will not keep us from returning, it was a bummer outside food was not allowed i.e. cupcakes from safeway for the party and pizza for the guests from the Charlie by the bowling alley. ( i get no taco bell and what not but dont understand birthday cupcakes and charloe pizza from Black Oak) In order to do so a room had to be rented. My guests and i were also discussing how it would be neat if they put up cameras and displayed it on tv's so when the parents are sitting down at the tables you could still watch your children since the other side is hard to see from seating area. Overall we are very happy with our experience. I would also like to add the young man who i am guessing was the manager because the workers were going to him for questions on 2/16 at 11:00 (i did not catch his name) was very very polite and made the experience great! That young man deserves a raise! read more

The kids love this place. They get all their energy out. I just wish they had more comfortable seating for the parents that have to sit there for 90 minutes and wait. Maybe they can set up a small lounge area as there is plenty of room. read more

This place was definitely much needed in this county. There's nothing else like it within an hour's drive. A great, fun place for the whole family, and the kids can get all that energy out! Good fun and good exercise, and they have more than just trampolines too. read more