Very disappointing experience at Sky Zone Trampoline Park - Stockton. Since the new management took over, the customer service has gone downhill. The manager was extremely rude and unprofessional while speaking to us. We already had Sky Zone socks with the official logo, but she insisted we purchase new ones again. When we questioned the policy and asked for her name, she walked away to the office and called security instead of handling the situation respectfully. We felt unwelcome and disrespected. Telling customers "you're more than happy to leave" is not how you treat families who come to enjoy time together. There was no attempt to resolve the issue -- only attitude. Management seriously needs to improve customer service and communication. We won't be returning after this experience. read more

Sky Zone Trampoline Park - The manager - Trampoline Parks Near Me - Stockton, California

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My husband and I have been Skyzone and rocket jump customers for the past 15 years- we love trampoline parks and we have four kids we have bought season passes for Modesto Dublin and this was our first time with Stockton. We have Not had any problems with the other two but this location, we are not satisfied with the season passes that we bought. They have a lot of limitations and was misleading information for the seasons passes, but a young man named Alexander helped us this week and he was very polite and tried to explain to us things, but we have not had very good experiences at this park. We will not be buying these season passes again. Dublin has been the best so far. They said with our membership that we bought it excluded weekends and then it excluded the neon night light. read more

Came today with my Grandson and his friend to pre celebrate his 10th bday. They have massage chairs that you can sit on and pay to get a massage, they NEED to put a sign on the wall that states do not sit on unless paying because it gives off this HIGH PITCH noice thats been going on non stop?!? Went and asked Team leader and got informed they are not allowed by headquarters to leave sign up to inform ppl thats where noice is coming from?!? Im not the only one complainig either?!? Its ridiculous that it cant be turnt off!!!!Besides this we LOVE Skyzone, so please fix it!!! read more

This is a fun place to take your kids on a rainy day to turn off all that extra steam. You pay by the hour three hours or the full day socks are extra. Best part is the arcade which is very reasonably priced at one dollar for most games! The babes loves this place! read more

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This was honestly one of the most upsetting experiences I've had at a place meant for families. We went during toddler time, which you'd expect to be the cleanest and safest time for little ones, and the facility was shockingly dirty. There was food debris, dust, and grime everywhere. It didn't look like it had been properly cleaned in a long time definitely not just an off day. What really pushed it over the edge was finding old acrylic fingernails on the floor in areas where toddlers crawl and play. That's beyond gross and a serious safety concern. I took photos because it was that unbelievable. The cleanliness issues weren't limited to toddler time either. We also had older kids there, and the rest of the facility was in the same condition--dirty and clearly neglected. For how much families are charged, this is completely unacceptable. Management and ownership really need to take responsibility here. Cleanliness should be the bare minimum, especially in a children's facility. Very disappointing. read more

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In the past this place was decent. Since they changed ownership the prices went way up for jumps and food/drinks. It was beyond filthy with dust and dirt accumulated in corners everywhere like it hadn't been clean in months with all the men employees just standing around doing absolutely nothing. A lady was taking pictures also and complaining and then lone behold they pick up a broom and dustpan. I was there for the two hour jump during toddler time and when we were leaving they were still just cleaning that same area very slowlyyyyyy. Management do better! This is a place for children shame on you! Money money money all on this companies mind I guess like everywhere! read more

This place sucks! Went yesterday and thought about getting passes for my kids but no way are we! And def never doing a birthday here. Was in line for 30 mins just to check in. Then it's 12:30 and I go to get food for the kids and the guy said I'm not clocking in for 10 more minutes so I can't make fires. I said but it's 12:30, there's no one else? Apparently not. And then proceeds to say he's the lead in the kitchen; Useless info. The fries came out nasty with a weird taste to it. Ended up just leaving! Never ever again! Plus half the areas are closed, no jumping pit read more

This place is so clean. The staff is so friendly. The management is excellent. The general manager. She was great and answering all my questions and all my safety concerns. My family truly did have a great time caps off to the staff and management. We're gonna come back at least once a week. read more

Sky Zone is a great spot to take your kid if you're looking to let them burn off a ton of energy! The trampoline areas seem to be well-maintained, and there are plenty of activities to keep kids entertained for hours. It's a fun and safe environment, and the staff does a good job keeping things organized. I try to avoid peak-times to avoid the big crowd so my kid can fully enjoy all the areaea read more

Sky Zone Trampoline Park - Outside - Trampoline Parks Near Me - Stockton, California

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Held a birthday party here, not a great experience. Bit disorganized, no efficient communication, quite stingy.

F this place. The worst service and bs of any skyzone we ever been too. The areas are closed off because ceiling is falling in. What an s show. But they happy to take a bunch of your money read more

Expensive and Filthy Dirty. Used to be able to pay for hour increments. Now, you have to pay for either an hour and a half or All Day. Ridiculous. read more

Terrible Birthday Party experience. Such a shame because Sky Zone in other cities is super fun. This location is mismanaged, understaffed and a rip off. Will not be back. read more

I had a party for my son it was the worst the party host was rude I felt rushed they checked people in to my party that wasn't apart of my party food was cold the party host had an attitude didn't have no party energy im not sure if she was having a bad day (keep in mind my son has autism) we have been building up this day for months they didn't let us open gifts they rushed us out the room my son had a hard time never again im so upset it wasn't worth my money it sure didn't feel like a party read more

I bought my son the annual pass. We go two weeks later and are refused entry. They called me and my 8 year old liars. Told me to pull up the bank statement, and then I hear the 3 employees around the computer saying they see my son's annual pass. Not one apologized to us. The second guy that came laughed in our faces. The girl who was playing manager laughed in our face and refused to look at my phone for the bank statement. She acted like a toddler and made the situation far worse than what it should have been. She was the single worst customer service employee I have ever encountered. She kept escalating the situation instead of fixing it or having any type of respect. Shame on all of you. Mind you they just told me the only way I could get in is by showing proof on my bank statement. She started laughing and refused to look at my phone. This is where things got out of hand with some shouting and yelling. The coward wouldn't even come and apologize to my 8 year old son and his "manager" didn't either. Neither of these clowns belong in a customer service job. They called the police on me when this was completely on them for calling me and my son liars and accusing us of wanting to get in free. I have never been treated so awful and I would take your money anywhere but here. After 4 days, the GM finally got back to me and did refund the annual pass but refused to refund the money on socks with proof of purchase. If the socks are required to jump, and my son has been there several times, don't you figure we have bought the socks? Support any other local place for kids and do not go here. read more

Not so great and very disappointing! We just got summer passes for the kids to come and play while escaping triple digits. It's great when there's not a lot of people but when it gets crowded, it's the worst. Some parents don't even supervise their kids. As my daughter was jumping a boy pushed her and she landed on her foot wrong. Her ankle is swollen and we don't anticipate coming back. The staff didn't do anything except asked if she was "ok" and the boy's parent was nowhere to be found, of course. They mix older kids with the younger kids and it's not even safe for the younger kids to play freely even with adult supervision, the staff doesn't even do anything, no warnings for pushing or cutting in lines. You would think they make improvements after all these years but this place just gets worse. read more

Great fun for kids. Great hit on your pocketbook. Retired, 4 grands over $100. If the kids weren't looking so forward to it, I would turnaround n not come back. Bowling anyone? read more

In the past, my daughter and I could jump for 10 dollars. She is 4 and I would watch her and bounce next to her lightly. Now, with the new owner it would have been 47 dollars for my daughter to bounce and me watch her closely. instead of bouncing for an hour they increased the time to ninety. My 4 year old will not bounce for a full 90 minutes. This new owner is scamming Stocktonians for more cash and it's horrible. I loved Skyzone and we would go all the time. Now, I have to seriously think about ever going again because of the cost. read more

Unfortunately, as I have been informed this establishment is under new management. I say unfortunately because they have increased the prices outrageously to basically $50 for one adult and one toddler. This is absurd. Also, you no longer have the option to jump for only 60 mins. It has to be for 90 mins. This place will not last much longer. I will not be patronizing this establishment any longer. It is sad that this new owner thinks it was OK to raise the price drastically. Prior to this new management, it was only $9/hr for my toddler and I believe $17/18 for an adult. Ridiculous. You just lost a loyal customer. The workers even shared my frustration. Consumer gouging is not OK especially when there is hardly anything left in Stockton for the kiddos. Hope this review gets read and something changes. That is the only way I'll be back. read more

This place is horrible . The managers are too young and literally come off as uneducated. Also the place is filthy . My kid and I got sick immediately after we left. The service was the worse I ever seen. It's as if the workers and managers don't want you to have fun. My kids said they don't want to go back and neither do i. read more

I want to thank manager Clarissa and Anthony M for replacing my pizza. I had two tables I was using one for the kids the other for the adults that were there with Me. Clearly you can see that both tables were being used there was still food on the table and other items. A family comes and decides to clear the table throw everything away. Including my box of pizza that still had slices in it. I asked this very nice young man Anthony M who has helped me with my order if they would replace it he said they usually don't so I tried to leave it alone, but he went to go get his manager Clarissa, who he spoke to and she had them give me another fresh pizza with out any questions. They are amazing and polite. Thank you Anthony M. read more

It was 104 today in Stockton you would think they would of lowered the A/C with how much money they charge . Also on our way out I stood in line to get icees for my girls and I kidd you not I stood there for almost 10 minutes with nobody acknowledging us. Workers literally walked in front of us and nothing . I finally just left. Never coming back . Do not recommend plus socks are extra after you pay 25 bucks a kid smh read more

I have been visiting this location for years. Since the new ownership, the experience has definitely improved. There is much more staff available and for the most part they seem to be well trained. We often visit during the daytime early hours which is much slower paced than the evenings and weekends. My 12 and 9 year old are able to jump off some energy and always look forward to coming. We recently decided to have my 12 year olds birthday party here and we did a glow party! All of the kids thoroughly enjoyed playing in the dark. I will say that the party process was a little hectic on the day off-getting checked in and the overall execution of the party. It was also hard to keep track of the kids during glow night because it's dark. I did feel safe as there was security outside of the doors (not sure if this was mall security or specific to sky zone) Otherwise, we will continue to visit in the future! read more

Definitely a fun spot for kids to get their energy out. A cool sit for birthday parties too! As we saw there were at least 3 happening tonight. I noticed that you can pay by the hour or purchase member passes for the month/year. Nice part is there are hand sanitizer stations throughout the location. read more

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I would give zero stars if it was possible. I have a membership for my kids and it's super frustrating to come here. Wait in line as we are supposed to do but the staff members will allow anyone to just walk up and go in front of you. Happened again today I'm over the bad customer service and she better be glad I just got out of church or she would've got more than just a piece of my mind lol I'm good on this location. Will try somewhere else that has more professionalism read more

I tried to have a birthday party here for my son last month. The lady who called me told me I had to give her my total head count two weeks before the party. She was extremely rude and I actually felt like she didn't want us to have our party there. Luckily, the day of the party the power was out so we had to cancel. That was a blessing in disguise after now attending a birthday party there today. Besides all the madness inside, they were very limited on socks (out of stock on most) AND food & drinks. No water even! The menu for the prices were out. I asked for the receipt and they were out of receipt paper. He took my email and said it would be emailed to me. That was 4 hours ago. I doubt I'm getting a receipt. The memberships this location offers are a joke also. For the Elite here you get 90 minutes per day period. Where my daughter lives you get unlimited M-F and 2 hours on weekends. It's unfortunate there's very few things to do for kids in this city; especially during the winter months. I wish this place could do better. read more

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Sky zone is a great place to tire them kids out Very busy place, like an amusement park Staff is very nice, patient, and accommodating Also very serious about their job, which I love They all work together pretty well as a team from the door security, checking in, to the floor. The floor team plays with the kids very well. I'd say they're very patient and fun I had a glow party there, Kamiya was a great host. I appreciate how helpful and clear she was with everything. Brought everything out without having to ask her. Thank you. Great time, all we had to do was show up to my son's party read more

This place is super cool for kids. It has space for toddler, adolescent, teens and even adults. You can enjoy being alone or with group of people. With monthly membership you gain more compare to paying for each visits. Friday evening and weekend evening you can enjoy the glow after dark. Don't forget to wear white t-shirt or you'll have to purchase the glow in the dark shirt when you're coming in during the glow in the dark time. Also nope much options for food if your non meat eater. You can bring your own drinks and snacks for kids and they got lockers. Don't loose the key or you'll be pay paying the replacement cost. The climbing wall is added, and much more. The parking may not be that safe as people have gotten things stole from and cc stolen from cars. But rest is safe. After all, it's stockton right! read more

Sky Zone Trampoline Park - Kids and basketball area - Trampoline Parks Near Me - Stockton, California

Our son begged us to have his birthday party here and we reluctantly decided to go ahead and do it. I was pleasantly surprised on how nicely and smoothly everything was handled. Upon check-in for the party the employee made sure to go over all the rules and what to expect from the party with us. She let us know they could place our dessert into the fridge but nothing else. One other thing that was confusing but we didn't have any issues with, was when the lady called me to confirm our party she said to me "You can bring outside food but it can't be anything we sell here." But on their email confirmation it states they have no food restrictions. You have a small cart that you can have gifts, shoes and what ever else you need to store while you're waiting for the room. Your party host will bring the cart into the room for you. With the party package the kids jump for the first hour and the second hour is when we get the room to eat & etc. if the kids finish before the hour is over they are allowed to go back out and jump for the remaining time. Our party host was very nice and engaging with the kids. Also the staff that oversees the kids jumping seem very attentive. I saw them watching and speaking up when ever needed. IMO hosting a party here was absolutely worth it. Prices are reasonable for what is included. And the pizza was surprisingly good! read more

We came here for my nephews birthday, it's pretty cool as it was my first time. Place was unsurprisingly packed for a Saturday. Good place to bring kids to let them loose and run around to burn energy. There isn't much variety to the food but it's what's expected from a "kid" dedicated place. One of the downsides is that it gets extremely hot inside, not much ventilation. read more

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Today is my granddaughter's 9th birthday and Mariyah our party host was amazing! Thank you so much! read more

Sky Zone Trampoline Park - Trampoline Parks Near Me - Stockton, California

It does pain me to write this review I used to come here all the time and have my kids birthday parties here. I've had about 4 parties here for my kids and my sister has had her parties here. Over the past couple of months of going I have realized the place is changing and not being as family and kid friendly as before. The music has changed from Pop to Rap. the workers appearances has changed and gotten a little to inappropriate and the over place has gotten a little ghetto. Well today I took my kids for my son's birthday. I didn't not host a party like usual. Just walked in paid for 90 mins. About 20 mins into the jump time. My oldest (12years old) comes up to and says he doesn't feel comfortable playing dodge ball because of these group of kids playing. I then tell him to play something else and jump else where. He drinks some water we chat. He gets up from the table/snack bar area to go play again. And out of no where the group of boys that were playing rough corner him and one starts punching him. I quickly run to his defense and grab my child called the cops while the other kids took off running out. Waited and hour and a half for the officers to arrive. Just for the officer to tell me "DONT BRING YOUR KIDS HERE ANYMORE THIS HAS BECOME A VERY DANGEROUS LOCATION AND WERE GETTING THESE CALLS ALOT NOW." I ask the owner if that is true and he agrees and continued to say "YES THIS HAS BEEN GOING ON ALOT. PEOPLE ARE SNEAKING IN NOT PAYING ATTACKING KIDS AND LEAVING. OR STARTING FIGHTS AND RUNNING OUT." I personally won't be bringing my family back it was fun while it lasted but Skyzone won't be seeing us anymore read more

Hosted our son's 7th bday party here on a Sunday evening for their glow jump event. The facility is well maintained, clean, & staff is willing to go above and beyond to ensure guest experience is excellent. Our host, Marisol, did an amazing job with tremendous effort in providing excellent service for our guests and myself. We had 28 1st graders and each and every one of them had the time of their life glowing it up!!! Management and staff should be highly recognized for the work they are doing to make their environment one that is safe and kids can build memories for a lifetime! Thank you Stockton Sky Zone! read more

The video game area is free for the most part. The kids have a great time and it's a good spot for them to run around and get the wiggles out. I do wish they had socks consistently or allowed outside socks consistently. Staff is friendly and helpful and I felt safe along w my kids. We will be going back on the regular read more

Sky Zone Trampoline Park - The video game area is free for the most part - Trampoline Parks Near Me - Stockton, California

We had a birthday party and the children had so much fun! There was an assistant that helped us set up the decorations.This is a great place for a birthday party. I recommend it! read more

Beware...Bait and switch pricing! Their website shows early bird pricing for $10 if you check-in before 10:30am. I figured this would be a nice way to spend the morning with my 4 kids while on spring break. I drive 30 minutes to get there only to be told they don't have that option anymore, are aware the website still advertises the option, but won't honor the pricing. That's a good way to lose customers. read more

I thought it was a little pricey, admission and food . There is not much seating if your there watching your children . I stood the whole time watching mine well they played . We spent a good hour here and I was ready to go . The kids had a blast , but then again if your jumping I'm sure it's way more exciting. All ages where jumping , Some jumped for fun and others looked like they were practicing for the Olympics. I give it three stars because the whole time I was nervous my 4 year old was going to be trampled . read more

My kids were bored after 30 minutes. This location has a limited amount of stuff to do compared to other locations. I will not be coming back to this location. read more

This goes for the staff member Leandre! He is so great with the kids! Us parents loves how he interacted with the kids of all ages. He makes sure the kids are ok if he sees them fall. If he sees someone alone, he will jump near them to make them smile. My kids enjoyed jumping wherever he was working. When it was time for us to leave, he came up to say bye to all of the kids & asked if they had a great time. He also thanked us for coming. Not many staff greets us there anymore. Leandre was above & beyond! Another side note: they got rid of the foam pit and it's probably the best change. Safer for everyone! I remember that foam pit was so hard to climb out of as an adult. Can't image how the kids felt. I know there was a few times where I had to climb in to help my kids crawl out. read more

Sky Zone Trampoline Park - New cushions. No more foam pit! - Trampoline Parks Near Me - Stockton, California

** Read if you are looking to plan a party here ** We recently had a children's birthday party here. The planning portion was a bit ambiguous as the website, though it lists the packages and general information, it didn't have more detailed information (i.e. what was included in the package, what time are we able to access the party room, etc.) I tried calling a few times and would most always get a voicemail. On a couple of occasions I was able to talk to someone who was helpful. And when I visited ahead of the party to take a look at the room we'd have, Mac assisted me. He took me to the room we were assigned to, he offered more info like what additional food items we could order, cost, how many servings per item, etc. On the day of the event it was a bit stressful because you are only allowed to access the party room 15 mins before the jumping time ends. If you aren't going to bother with any room set up like decorations, or bringing in outside food or drinks, it's easier. The host will bring the food you ordered shortly before the party arrives to the room. But if you have all of the other stuff you have to set up, 15 mins is very rushed. I hurriedly hung up decorations, set up outside food, gift bags, cake, drinks, etc. It sort of feels like a marathon because you hurry to set up, the kids all come in, you serve, make sure everyone has food, and check in with all the guests. You have an hour, then you have to vacate the room. The good thing is the Sky Zone crew will clean everything up for you. But again, if you have stuff you brought in, you have to be mindful of the time to get out of the room on time. All that being said, we had a really nice party and the kids all enjoyed. I want to shout out our host MAITE. She was helpful from the start. She patiently checked in all our guests, gave me a run down of the schedule and was on top of things. When we first accessed the room she showed me where everything was, utensils, plates, even to go boxes. She made sure the food and drinks were in our room just in time for the kids to walk in. I needed some extra tongs and she brought some. Maite was always checking in and asked how we were on food, if we needed to order more etc. And at the end of the event, she and the crew helped us get packed up and they tossed everything else out. She was mindful to ask what we wanted to keep and made sure those things went into our cart of things to take with us. Special thanks to Maite who made sure our event ran smoothly. read more